Top Notch Landscaping Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This matter is not closed. We have dead grass as a
result of this landscape company What personal gain is there to get
grass in condition it was prior to landscaper being on property?????????????
The issue has been and remains that landscaper states they
will only repair tractor damage. From day customer has shown other dead
grass, near tractor damage as a result of work performed and pooling of
water. The landscaper told us and indicated in writing that they dug
the path down three to four inches (when they did not as evidenced by pictures
taken to record issues). The work they said they did, and was not performed caused additional damage to grass
Bottom line, they did not dig the 2nd path down and there was
additional damage to the grass, as shown with numerous pictures. Accept
business response:
-YES, come out and repair the damaged grass above
path caused by tractor and path not being dug
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have never spoken directly with the owner *** ***, of Top Notch LandscapingWhen asked to speak with the owner or a manager, ***, the Office Manager stated they were busyI never ever asked for a high end sod to be placed immediately to cover up exposed soilI simply asked for the lawn to be repaired as that the attempted repair was not professionalOn the initial call in early March, *** informed me that someone would be out after April 1st to repair the lawn which I understood to due the climate of Northeast OhioThis complaint did not escalate as quickly as Mr*** is under the impression it did.The crew came out before April 1st. As *** stated the crew seeded and used a method of "hydro-mulching" due to its ability to adapt to any soil, and it's starter fertilizer properties to ensure proper nutrientsHowever, as I explained to ***, it was not the method I was complaining about but rather the unprofessional way it was appliedThe area was never cleared of all the debris left behind by the damage of the plowBy this I mean, large clumps of grass and topsoilThe area was never raked clear of this debris and never gradedNo topsoil was ever replenished leaving ruts in the lawnAdditionally the garden bed had river pebbles that were, pushed out of the bed by the plow and were not addressed at allThis situation is really a very easy task to repair but I should not be responsible for damage that I did not incurAll that needs to be done is as follows:#Clear the lawn of debris left behind by the plow.#Dress the lawn with topsoil.#Grade the topsoil.#Lay down seed.#Top with straw.#The garden bed simply needs raking the river pebbles neatly back into the bed.Had I known, that the snowplow would have caused such damage, I certainly would have staked the area myself Not being a customer of Top Notch Landscaping, I never saw a copy of their contractTheir customer did contact Top Notch originally and supplied the company with photographs of the damageHowever, their customer did not experience the extent of the damage that Top Notch made to my lawn and garden bedYes, as stated I am not in contract nor in any business relationship with Top Notch Landscaping, therefore, I can and will pursue any means necessary for a resolution for property damage.I welcome the opportunity to meet personally with the owner of Top Notch Landscaping, *** ***I have left my contact number on numerous occasions with no availThis is a relatively easy fix and should not be a such problem for a landscaping companyIt is not complicated and should have not turned into such a dramaAll I want is for my lawn to be repaired professionally
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Clearly we are getting nowhere with this business. Responses are not correct. Example, first repair to lawn occurred in when machines damaged it. Not 2014. Pictures and email were attached. We have owned the home for years and had the initial landscaping put in and we too have not had issues in our landscaping relationship prior to this company. It goes both ways. We are not trying to get anything extra or not pay for something. In fact, our invoice was over three times the estimate. It was paid in full. If the landscapers are planning to repair the damage they caused, please do so
Regards,
*** ***

We will be out to repair the damage done by the tractor as agreed upon in the previous responseThank you

We will not drop off materials, customer continues to try to persuade the situation for own personal gainWe will agree repair grass that was damaged by the tractor as we said we will have several times Again these are only attempts to prolong the situation without the attempted resolution previously statedWe will not give in the unreasonable demands, we agreed to repair the damage created by the tractor, if the customer says that "we can't be trusted to perform work on the property" than we will consider the matter closedCustomer needs to agree in the next response one of two waysYes come out and repair damage No we refuse to let the landscaper do the tractor repair work that they said they would do from the beginning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
1.
Landscaper did not dig down 3-inches as they
indicated
2.
Result was pooling water that completely killed
grass damaged from tractor
3. 3.
High amount of rain in customer location 9/and
9/4. Attached pictures show no pooling water as a result of customer
digging path down 1.5-inches
4.
Landscaper needs to repair entire area shown in
picture as a result of not performing work at client as indicated
Regards,
*** ***

We agree that we are getting no where even with several clearly stated attempts to resolve the issueWe will fix exactly what we said we would which was grass damaged from the use of the tractorThe two main facts of this entire dispute stay the same Lack of any communication from the customer after several attempts We always have and continue to agree that we will fix the grass areas damaged by tractor use

Exhibit B shows the email stating "Clearly" that I we explained that we would repair all grass that was damaged by the tractor Also if you take a look at "Exhibit A ***" attached the water path way is only a minor part of the that they are claiming to beTop Notch Landscaping Inc
clearly told the customer that a french drain was required to fix the problem and in a attempt to save cost they went with a gravel walk way that would only allow better water flowAlso please note at all that water build up was in June when we had a record breaking amount of rain everywhere had standing waterAlso please note that the customer stood there all day and watched us do the work and commented how great it looks only to have her husband come home and shortly after we receive and email from himCustomer has now done this to us twice they have always looked for a way to reduce their invoice even though prices are discussed before the work beginsAlso please note that they have been contacted several times to try to discuss this matter to get it resolved although they insist on only using emailThere attempt to "dig it deeper" is only going to increase the issue causing the water to build it up more and cause more of a back up of water.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Clearly we are getting nowhere with this business. Responses are not correct. Example, first repair to lawn occurred in when machines damaged it. Not 2014. Pictures and email were attached. We have owned the home for years and had the initial landscaping put in and we too have not had issues in our landscaping relationship prior to this company. It goes both ways. We are not trying to get anything extra or not pay for something. In fact, our invoice was over three times the estimate. It was paid in full. If the landscapers are planning to repair the damage they caused, please do so
Regards,
*** ***

I agree, nothing has been accomplished nothing except continuing to waste timeThe day they had standing water the entire are was under flash flooding and that fact has been ignored continuouslyThere is no point in continuing, this has gone back and forth we have agreed to do the warranty work for what was damaged from the tractor and the tractor onlyThat will continue to be the answer

Customer continues to make accusations, will repair what was damaged by tractor.

All points provided in the last response have been answered time and time againThis matter has become redundant and is clear sign that the information that is so clearly provided is going unacknowledged by Revdex.com and the customerWe agreed to repair tractor damage, customer choose cheaper route and was happy ( we explained they needed a drain), the day in question had flash flood warnings in that area, since the estimate little to no contact has been made to resolve this matterI do not understand how many times we will have to repeat the information over and over again saying the exact same thingCustomer has provided no factual evidence and is only grasping at strawssuch as calls were made on july (yes except no contact was made except email thread after the estimate)This has become a clear attempt to receive more that what was paid for even when they choose the cheaper not advised option

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I hope that you can look at our documentation including pictures and attempts at correspondence with landscaper For your reference, details of the offer I reviewed appear below
Tractor caused damage to lawn. Landscaper does not dispute and has stated will fix grassLandscaper (confirmed in writing (see attached) on August 9, states the path was dug down 3-inches. It was not (again pictures from when customer did own repair). Not preparing path correctly caused damage, compounded by the tractor damage. Now no grass in areaCustomer does not trust landscaper to perform any work on property. Will do the work themselves. Customer would accept landscaper proposal, with materials delivered for:Top Dress and ReseedTop dress the agreed upon area using pen mulch, 50/50blend grass seed, fertilizer, and top soil as needed.CLEARLY, customer is NOT trying to get something for free, but wants property back to condition it was prior to landscaper stating they would dig a path down 3-inches and not doing it, causing noted damage
Regards,
*** ***

Response to each individual statement in order; French drain was the initial suggestion discussed with ***The grass that was damaged by the tractor and in many occasions we have agreed to repair grass from tractor damageWe dug down only to the water level that was originally discussed with the customer to create better water flowWe dug 3" which was the required to create an even path for the water to flow.We did confirm that we would repair the grass as stated again again and again any damage done by tractorOn 6-27-there was heavy rain and flash flooding "***/" and the customer had been notified before that it would only aid in the flow of water that is WAS NOT A DRAINWe did dig down 3" if we didn't there would have just been a pile of rock laying there even there own pictures show a good 2.5-3" worth of stone being removed when they attempted to "dig deeper"Last year we repaired grass damage with out any issue from our end the problem occurred when they wanted grass repair turned into them wanting us to give them an entire new lawn in that area including dirt, re leveling, etc(which we did end of doing trying to make them happy even though it was well above what we agreed upon)These two things were never actually addressed or brought to our attention had they have been we would have repaired them no issue how are we supposed to correct the issue but there was no communication from the customer (much like now)All customers wants is continue to get something for free each time we explain clearly what we are going to do they agree than once the job is complete they are start adding things to the job and saying it was never doneWe received warnings from previous landscaper about there tendency to change the job after it had already been completed and try to get free work. We have never been dishonest in anyway shape or form, again being proven by the fact instead of calling as stated in emails exchanged they continue to only respond through a complaint with no intent of actually calling and discussing the issuesAt this point it has become a personal vendetta of the customer attempting to slander our name instead of actually trying to resolve the issueWe have been in business for over years with only positive experience on Revdex.com and no negatives at allWe hold ourselves to a high standard and quality in work we attempt to make every customer happy but unfortunately every once in a while you will get a customer that is more concerned with slander than of our virtually spotless complaint record.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have never spoken directly with the owner *** ***, of Top Notch LandscapingWhen asked to speak with the owner or a manager, ***, the Office Manager stated they were busyI never ever asked for a high end sod to be placed immediately to cover up exposed soilI simply asked for the lawn to be repaired as that the attempted repair was not professionalOn the initial call in early March, *** informed me that someone would be out after April 1st to repair the lawn which I understood to due the climate of Northeast OhioThis complaint did not escalate as quickly as Mr*** is under the impression it did.The crew came out before April 1st. As *** stated the crew seeded and used a method of "hydro-mulching" due to its ability to adapt to any soil, and it's starter fertilizer properties to ensure proper nutrientsHowever, as I explained to ***, it was not the method I was complaining about but rather the unprofessional way it was appliedThe area was never cleared of all the debris left behind by the damage of the plowBy this I mean, large clumps of grass and topsoilThe area was never raked clear of this debris and never gradedNo topsoil was ever replenished leaving ruts in the lawnAdditionally the garden bed had river pebbles that were, pushed out of the bed by the plow and were not addressed at allThis situation is really a very easy task to repair but I should not be responsible for damage that I did not incurAll that needs to be done is as follows:#Clear the lawn of debris left behind by the plow.#Dress the lawn with topsoil.#Grade the topsoil.#Lay down seed.#Top with straw.#The garden bed simply needs raking the river pebbles neatly back into the bed.Had I known, that the snowplow would have caused such damage, I certainly would have staked the area myself Not being a customer of Top Notch Landscaping, I never saw a copy of their contractTheir customer did contact Top Notch originally and supplied the company with photographs of the damageHowever, their customer did not experience the extent of the damage that Top Notch made to my lawn and garden bedYes, as stated I am not in contract nor in any business relationship with Top Notch Landscaping, therefore, I can and will pursue any means necessary for a resolution for property damage.I welcome the opportunity to meet personally with the owner of Top Notch Landscaping, *** ***I have left my contact number on numerous occasions with no availThis is a relatively easy fix and should not be a such problem for a landscaping companyIt is not complicated and should have not turned into such a dramaAll I want is for my lawn to be repaired professionally
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
1.
Landscaper did not dig down 3-inches as they
indicated
2.
Result was pooling water that completely killed
grass damaged from tractor
3. 3.
High amount of rain in customer location 9/and
9/4. Attached pictures show no pooling water as a result of customer
digging path down 1.5-inches
4.
Landscaper needs to repair entire area shown in
picture as a result of not performing work at client as indicated
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.***
We have provided support in writing including pictures that the landscaper did not perform work as indicated, leaving additional damageWe are tired of the landscaper repeating the same message
We used the former landscaper, Just ***, with no incidentUnfortunately, he sold to Top Notch, and that is when we had issuesProblems arose with this new one, and in an effort to eliminate any thing in the current year, my wife met with the owner in spring
There seems to be no resolution. The landscaper has changed the story and takes no responsibility. Had the path been dug down 3-inches as they said, and confirmed in a text, which we forwarded with our documentation, we do not believe out grass would have died. We had much rain before June 5th and had pictures that shows green grass
This has not been productive, and we feel the landscaper has been most unprofessional
What do you suggest we do? We are not trying to get something for nothing, we just want that section of the lawn to look as it did prior to their arrival. We sent their quote and final bill. It is obvious we were willing to pay for work doneThe problem is it was not done as they suggested, or as they confirmed in writing it was done
Regards,*** *** *** ***
*** ** ***
*** *** ***

We will be out to repair the damage done by the tractor as agreed upon in the previous responseThank you

The owner of Top Notch Landscaping, Incmet with the homeowner (our customer,) yesterday (April 9, 2018) regarding this matter. The homeowner has verified that the damage is to her own property, which happens to fall on the complainant's side of the driveway. It was discussed that after the weather temperature increases, we will come out and re-grate the land and reapply seed to the lawn where the damage occurred. As stated in our previous reply, we are not responsible for snow plow damage when the driveway is not marked, but we have made this offer to the homeowner as a good faith effort to resolve this matter. The homeowner has agreed to sign off on the repairs once completed to her satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Customer vehemently denies landscaper accusations for services previously provided In addition, have no bearing on this issue.A
great deal of communication was made and customer has evidence in writing of
all of it. Last phone call with landscaper was on Wednesday, July 29, with the result of landscaper stating they would come out and
review. They drew orange lines on our property, still existing to this
day and sent an estimate in the amount of $2,for additional work to be done
2. Customer
maintains damage to grass was not just due to tractor. Tractor started it
(picture as evidence after they were at customer property first day) and it
never recovered after pooling rain, due to path not allowing flow as prior to
landscaper work. Attached picture shows damage from 6-5-
after tractor, and sitting water on property that occurred after landscaper services. Agree that landscaper always stated they would repair damage to grass due to tractor Additional damage created by pooling water We have lived here for years How we would have been able to have that beautiful green grass in the picture if rain was an issue? The May rain was more than this June The landscaper does have some responsibility since the work was not performed as indicated.C Customer would accept landscaper response if all grass behind
driveway is repaired Customer would do work themselves if landscaper wants to leave product Customer is attempting to resolve this issue and also be fair to both parties