Top Property Management

I have looked over this tenant's accountThey have not paid rent in monthsThis is in direct violation of their lease which has put them into an eviction statusAfter looking into the maintenance claim about mold in the basement, I do see a work order for such a request to be looked at, however the contractor was not able to make contact with the tenant at? the timeSince then I have checked our phone records and email system and I do not see any contact made by the tenant to us in the last days based on their contact information we have in the systemPerhaps they are contacting us at the wrong number? Regardless of maintenance issues, rent is not to be held until a maintenance order is carried out, nor would we withhold maintenance just because a tenant is not paying their rent, unless a tenant has made it clear they will not be paying at all and will be leaving the homeBased on our records the issue was a scheduling conflict between the tenant and the contractor, and since then we have not heard from the tenant in the last days based on our recordsWe can attend to the tenant's mold issue right away, however they also need to become current on their rent right away or they will be evicted.?

Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hotmail.com Top Property Management LLC took over management of the property at [redacted] on 2/1/The unit was occupied and we were not given a leaseMs [redacted] did not pay us a security deposit, so there is no money for us to refund herIt is our understaning she needs to approach the person or company she has a receipt from to get her deposit backPlease let me know if we can be of any further help

We have assisted this tenant with her problems and have already addressed the rodent issueIt was actually a family of raccoons that had gotten into one of the wallsPart of the hold on work had been while we were waiting for a part to repair the roof so the animals could no longer keep getting
inThe tenant has been satisfied since the issue was addressed

The owner of this home recently acquired this property, so the recorded warranty deed has not been finalized yet in the county recordsWe have closing statements for the sale of the home, however the Housing Authority will not accept those documents for the submission of this tenant's paperworkWe
have been in contact with the housing authority to let them know that we are waiting on the Deed as this is a new property for this ownerAs soon as we have the Deed, we will be able to submit the remainder of this paperwork and begin the inspection process with the Housing AuthorityThe home has already passed occupancy inspections, so now we will only have to pass the Section inspections once they are scheduledI will not have a specific modate until the first Section inspection is scheduled

I have looked over this tenant's accountThey have not paid rent in monthsThis is in direct violation of their lease which has put them into an eviction statusAfter looking into the maintenance claim about mold in the basement, I do see a work order for such a request to be looked at, however
the contractor was not able to make contact with the tenant at the timeSince then I have checked our phone records and email system and I do not see any contact made by the tenant to us in the last days based on their contact information we have in the systemPerhaps they are contacting us at the wrong number? Regardless of maintenance issues, rent is not to be held until a maintenance order is carried out, nor would we withhold maintenance just because a tenant is not paying their rent, unless a tenant has made it clear they will not be paying at all and will be leaving the homeBased on our records the issue was a scheduling conflict between the tenant and the contractor, and since then we have not heard from the tenant in the last days based on our recordsWe can attend to the tenant's mold issue right away, however they also need to become current on their rent right away or they will be evicted

Initial Business Response /* (1000, 5, 2015/06/17) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hotmail.com
We agree to refund half of the $sec dep paid by the tenantThere are repairs that the owner must complete, that the tenant should have
kept up with: overgrowth of weeds, burnt out light bulbs and broken light fixtures, extremly dirty grout in utility/kitchen area, damage to interior door and hardware and closet guidesOverall the carpert was heavily stained and the walls were heavily marked upThis house went through a detailed City of Berkeley occupancy inspection before she moved in, and this house will not pass that same inspection upon move outCan send pics if requested

I have looked over this tenant's accountThey have not paid rent in monthsThis is in direct violation of their lease which has put them into an eviction statusAfter looking into the maintenance claim about mold in the basement, I do see a work order for such a request to be looked at, however
the contractor was not able to make contact with the tenant at the timeSince then I have checked our phone records and email system and I do not see any contact made by the tenant to us in the last days based on their contact information we have in the systemPerhaps they are contacting us at the wrong number? Regardless of maintenance issues, rent is not to be held until a maintenance order is carried out, nor would we withhold maintenance just because a tenant is not paying their rent, unless a tenant has made it clear they will not be paying at all and will be leaving the homeBased on our records the issue was a scheduling conflict between the tenant and the contractor, and since then we have not heard from the tenant in the last days based on our recordsWe can attend to the tenant's mold issue right away, however they also need to become current on their rent right away or they will be evicted.

Complaint: ***
I am rejecting this response because:I feel that this should have been addressed in the first placeI had to find someone else due to the unpeofessionalism of their companyI shouldnt have been able to sign a lease for a property without a deed at handThe lease I signed should be void
Sincerely,
*** ***

This tenant recently moved out of one of our rental homesWhen a tenant moves out, we perform a walk through, taking photos as well as estimating any damages to the home from the tenantAfter going over photos, there was trash/belongings left behind from the tenant both inside and outside the
home, including a vehicle left in the drivewayThere was also damage to walls and doorsAs well as additional wear and tear to the homeIf the damages estimated are beyond the security deposit originally held by the tenant, then a refund is not givenThe tenant has a balance of over $1000+ in rent that is still owed and has not been paidThere has been quite a bit of maintenance performed on this home as wellIncluding a brand new AC unit that was installed in JulyAfter going through photos, there is no evidence of mold in the basement eitherTenants are often perturbed by the fact that they do not receive their deposit back at the time they move out, however they often do not leave the home in any close condition as to how it was when they originally moved in either

There are multiple issues at hand here.? This home had an electrical issue that we had a specialist come out to repairAll repairs are complete and we are currently waiting for the occupancy inspector to call us with the next inspection date.? Any time a tenant signs a lease with us, we
never guarantee a modate on the home if it has not already passed inspections as there are unforeseen circumstances that may occurWe try to provide a tentative date, but again that date is not a guarantee.? We have never denied a request for her to receive her money back, and we do not show a record that she has asked for her money backWe are fully capable of doing this, however the ability for her to switch homes will be based upon whether or not her Section voucher is expired for them to allow her to move to a different houseIf she is able to be issued a new voucher and she is wanting to cancel this home then we can refund all of her money except for her application/holding fees

Top Property Management did begin working with ***, as reported, in February 2016; she was being shown homes as a prospective tenant with one of Top Property Management's Leasing Agents***'s Section paperwork was received in the offices of Top Property Management on March 4, for the
property located at ** *** ** *** ** ***At this time, prospective tenants are being made aware that the inspection process with the Housing Authority and the property's municipality will take days at minimum; this is a tentative timeline as occupancy cannot be authorized until both inspections have been passedAfter her paperwork was submitted to the Housing Authority, *** called the offices of Top Property Management several times per week for updates on the inspection process, she spoke with three-four Top Property employees regularlyDuring the week of April 25-29, 2016, *** began calling the office of Top Property Management 7-times dailyShe spoke with Top Property Management employees each of those times and was given updates during each callOn April 28, 2016, *** requested that *** (Leasing Coordinator) speak with her current landlord to explain why she was not able to move into the home at ** ***r yet*** explained to the landlord that the house had failed another inspection recently and that Top Property Management is doing everything possible to complete the work necessary to pass the inspectionThe landlord stated that he has to have *** out of his property that day; *** stated that she would need to secure a storage unit as she had no place to go*** told *** that Top Property will let her know as soon as the final inspection had passed and would make moarrangements right awayThe property at ** ***r passed inspection later that day, April 28, *** called *** to notify her of the news and schedule *** to move into ** ***r the following day, April At this time, *** reported that she cannot move on April as she does not have the money for her security deposit and would have the money the following week*** appeared upset at the news of Top Property requiring a security deposit before she is allowed to move in; however, she has been aware of the fact that her security deposit would be due upon moving in from the beginning of the process in February It is the prospective of Top Property Management that everything necessary was completed in a professional manor in order to assist *** through the home inspection processShe was consistently apprised of the upcoming inspections and work being done on the homeShe was offered to move into the home on the date of her complaint to the Revdex.com, but was unable to comply on her own recognizance.?

The tenant mentioned the water heater issue for the first time today that we are aware ofWe have issued out a work order to a plumber already, and he will get it on his schedule for the first available openingThe previous complaint we had received was for a leak under his kitchen sink which had
been addressed at that time (back in March)

This tenant is a Section tenantIn order to renew their lease, they have strict deadlines to adhere to in order for paperwork to be submitted in a timely fashion so that any steps required by the owner of the rental home can be completed within that deadline as wellThis tenant had refused to
sign the lease renewal paperwork required until the last minuteWe only took over managing this property in the last days, and the tenant's renewal was before that time, which is detrimental in the deadline phaseWhen the property was sent to us from the owner to manage, we were told the tenant's paperwork had already been signed and submittedHowever, it then came to our attention from the tenant's case worker that the tenant had not submitted the original paperwork in time from her end, and so the tenant's lease was terminatedWhen this occurs, the tenant then becomes responsible for any portion of rent that is no longer covered by the housing authority until the time the lease is re-certifiedWe began the re-certification process immediately, however during that process, the tenant requested a new voucher from her case worker which would allow her to move to a different homeWe informed her that the owner requested that she leave the home immediately, and pay any rents owed since the time of her lease termination from the housing authorityThe tenant has not done so, so she is now in eviction and gong to courtThe owner had approved the work on the home requested by the housing authority to renew the lease, however the work was put on hold when we discovered the tenant had acquired a new voucher to move to a different house.? The owner of this home only recently purchased it in the middle of 2017, and is out of countryThe owner was not aware of the crucial steps of the Section process and submission of paperworkHowever, the tenant received all of the notices and statements from the housing authority regarding her renewal paperwork, and would have been given up to days notice prior to her renewal date to make sure all paperwork was completed in timeShe failed to do this.?

We have assisted this tenant with her problems and have already addressed the rodent issueIt was actually a family of raccoons that had gotten into one of the wallsPart of the hold on work had been while we were waiting for a part to repair the roof so the animals could no longer keep getting
inThe tenant has been satisfied since the issue was addressed

Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
Top Property Management LLC took over management of the property at [redacted] on 2/1/15. The unit was occupied and we were not given a lease. Ms. [redacted] did not pay us a security deposit,...

so there is no money for us to refund her. It is our understaning she needs to approach the person or company she has a receipt from to get her deposit back. Please let me know if we can be of any further help.

Complaint: [redacted]
I am rejecting this response because:I feel that this should have been addressed in the first place. I had to find someone else due to the unpeofessionalism of their company. I shouldnt have been able to sign a lease for a property without a deed at hand. The lease I signed should be void.
Sincerely,
[redacted]

This tenant recently moved out of one of our rental homes. When a tenant moves out, we perform a walk through, taking photos as well as estimating any damages to the home from the tenant. After going over photos, there was trash/belongings left behind from the tenant both inside and outside the...

home, including a vehicle left in the driveway. There was also damage to walls and doors. As well as additional wear and tear to the home. If the damages estimated are beyond the security deposit originally held by the tenant, then a refund is not given. The tenant has a balance of over $1000+ in rent that is still owed and has not been paid. There has been quite a bit of maintenance performed on this home as well. Including a brand new AC unit that was installed in July. After going through photos, there is no evidence of mold in the basement either. Tenants are often perturbed by the fact that they do not receive their deposit back at the time they move out, however they often do not leave the home in any close condition as to how it was when they originally moved in either.

The owner of this home recently acquired this property, so the recorded warranty deed has not been finalized yet in the county records. We have closing statements for the sale of the home, however the Housing Authority will not accept those documents for the submission of this tenant's paperwork. We...

have been in contact with the housing authority to let them know that we are waiting on the Deed as this is a new property for this owner. As soon as we have the Deed, we will be able to submit the remainder of this paperwork and begin the inspection process with the Housing Authority. The home has already passed occupancy inspections, so now we will only have to pass the Section 8 inspections once they are scheduled. I will not have a specific move-in date until the first Section 8 inspection is scheduled.

This tenant is a Section 8 tenant. In order to renew their lease, they have strict deadlines to adhere to in order for paperwork to be submitted in a timely fashion so that any steps required by the owner of the rental home can be completed within that deadline as well. This tenant had refused to...

sign the lease renewal paperwork required until the last minute. We only took over managing this property in the last 60 days, and the tenant's renewal was before that time, which is detrimental in the deadline phase. When the property was sent to us from the owner to manage, we were told the tenant's paperwork had already been signed and submitted. However, it then came to our attention from the tenant's case worker that the tenant had not submitted the original paperwork in time from her end, and so the tenant's lease was terminated. When this occurs, the tenant then becomes responsible for any portion of rent that is no longer covered by the housing authority until the time the lease is re-certified. We began the re-certification process immediately, however during that process, the tenant requested a new voucher from her case worker which would allow her to move to a different home. We informed her that the owner requested that she leave the home immediately, and pay any rents owed since the time of her lease termination from the housing authority. The tenant has not done so, so she is now in eviction and gong to court. The owner had approved the work on the home requested by the housing authority to renew the lease, however the work was put on hold when we discovered the tenant had acquired a new voucher to move to a different house. The owner of this home only recently purchased it in the middle of 2017, and is out of country. The owner was not aware of the crucial steps of the Section 8 process and submission of paperwork. However, the tenant received all of the notices and statements from the housing authority regarding her renewal paperwork, and would have been given up to 60 days notice prior to her renewal date to make sure all paperwork was completed in time. She failed to do this.

Top Property Management did begin working with [redacted], as reported, in February 2016; she was being shown homes as a prospective tenant with one of Top Property Management's Leasing Agents. [redacted]'s Section 8 paperwork was received in the offices of Top Property Management on March 4, 2016 for the...

property located at [redacted]. At this time, prospective tenants are being made aware that the inspection process with the Housing Authority and the property's municipality will take 45 days at minimum; this is a tentative timeline as occupancy cannot be authorized until both inspections have been passed. After her paperwork was submitted to the Housing Authority, [redacted] called the offices of Top Property Management several times per week for updates on the inspection process, she spoke with three-four Top Property employees regularly. During the week of April 25-29, 2016, [redacted] began calling the office of Top Property Management 7-10 times daily. She spoke with Top Property Management employees each of those times and was given updates during each call. On April 28, 2016, [redacted] requested that [redacted] (Leasing Coordinator) speak with her current landlord to explain why she was not able to move into the home at [redacted]r yet. [redacted] explained to the landlord that the house had failed another inspection recently and that Top Property Management is doing everything possible to complete the work necessary to pass the inspection. The landlord stated that he has to have [redacted] out of his property that day; [redacted] stated that she would need to secure a storage unit as she had no place to go. [redacted] told [redacted] that Top Property will let her know as soon as the final inspection had passed and would make move-in arrangements right away. The property at [redacted]r passed inspection later that day, April 28, 2016. [redacted] called [redacted] to notify her of the news and schedule [redacted] to move into [redacted]r the following day, April 29. At this time, [redacted] reported that she cannot move on April 29 as she does not have the money for her security deposit and would have the money the following week. [redacted] appeared upset at the news of Top Property requiring a security deposit before she is allowed to move in; however, she has been aware of the fact that her security deposit would be due upon moving in from the beginning of the process in February 2016. It is the prospective of Top Property Management that everything necessary was completed in a professional manor in order to assist [redacted] through the home inspection process. She was consistently apprised of the upcoming inspections and work being done on the home. She was offered to move into the home on the date of her complaint to the Revdex.com, but was unable to comply on her own recognizance.