I am disappointed with invoice 51397745 - seller Peter Zagajec. I ordered authentic estate sale 15 pieces coins slabs and more. I received the order and I was not happy with it, the buffalo nickel has no date (it's worthless), I received three coins from different countries (which were no mentioned), There were several pennies in the order. And there were three small containers which I assume are supposed to be gold, copper, and silver flakes, but they look like colored tin foil. I received other orders from this seller and each order was disappointing but I ordered again. Never again will I order from this seller and I don't think anyone else should order from him. You will not be happy with the order.
Attached statements from credit card company As you can see the transactions went through then were refunded They were not declined! 0,foreach: transactionList.transactions"> [redacted] Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] This company is a TOTAL rip off, it should be very apparent with the magnitude of complaints they have received and California should be ashamed to allow this type of a company to operate WHEN I ASKED OVER times to cancel ALL my orders or they are considered gifts, NO respectable company sends product NON the LESS junk from China when asked to cancel the orders, I am not home everyday to accept or cancel junk mailThe Revdex.com needs to google Tophatter complaints, IS very overwhelming the amount of people who are unhappy with the practice of Tophatter Again, MORE than times I asked for the orders to be canceled and you ship anyway, I don't want your junk and have told my credit card company these are unauthorized charges when I HAVE OVER times ask you to cancelI will not pay for your junk I asked you NOT TO ship
Complaint: [redacted] I am rejecting this response because: They have totally ignored that when an over seas or seller from another country sends broken or damaged items it makes no sense to return something you paid $for and shipping it back would cost you $20.my complaint is that they know this and are not taken responsibility for the folks that sell on their site.yes they do refund and have for me but must of had to many,out of items bought were damaged.I bought and paid for good undamaged items,not my fault they send damaged itemsthey do not hold the sellers accountable on their site.Sincerely, [redacted] ***
Thank you for contacting usI reviewed and see that your wrote to our support team on Apr and a team member responded the same day, requesting your return tracking number for Order #: [redacted] We still haven't received that informationPlease provide the tracking number showing return of the item to the seller:Electronics Wholesale [redacted] Your refund will be processed as soon as we have received thatThank you
Hello [redacted] Im sorry to hear that you have not been satisfied with your recent Tophatter purchases I reviewed your account and found that the following orders have been refunded: Order # [redacted] 2.Order # [redacted] (Health Vac Vacuum Ear Cleaner Machine) I reviewed your account and I'm unable to locate the other items since you have made multiple purchasesPlease provide the Order numbers (for the other items you wish to return) which appears on your *My Orders [redacted] page.This will help me to locate the item in your account so I can review it and assist further Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the original seller Tophatter offers Buyer Protection in the form of a 30-day easy return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return.Our Buyer Protection FAQ [redacted] detailing our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenienceThank you
Hi, and thank you for reaching out Our Buyer Protection FAQ ( [redacted] ) detailing our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience Because you have requested returns in excess of the threshold, we are unable to provide free returns at this timeThank you
I'm sorry to hear that you received a product that did not have the capacity advertisedThe product has been reported, and a refund has been processed for Order #: [redacted]
I'm sorry to hear that you received an item that didn't meet expectationsWe rely on sellers to provide accurate information about every item; however, if you do discover a listing has been misrepresented in any way, we offer excellent Buyer ProtectionTo take advantage of Buyer Protection, you'll need to request a return following the process in our FAQ: "How do I return an item?" [redacted] Items can be returned using First Class mailThe Customs number serves as a tracking number for your shipmentOnce you've provided that tracking number and corresponding order number to our support team, we will ensure your refund is processed
I understand that you would like to be refunded for your ordersWe offer Buyer Protection in the form of an easy return policy, for up to days from the date of deliveryAfter requesting return, you’ll receive an email with specific detailsBased on several factors including the location of the buyer, location of the seller, cost of the order, history of returns requested, and reason for the return, a return request will result in one of the following four outcomes:You may receive refund for an item, and return will not be requiredIf you live in the United States, you may receive a free return shipping label to cover the cost of returning your itemIf you live outside of the United States, you may receive a store credit to offset the cost of returning your itemYou may return the item and assume the cost of return shipping on your ownIf return is required, items must be returned to the original seller's return address to qualify for Buyer ProtectionTophatter is online marketplace connecting sellers to buyersWe do not sell items directly and cannot accept returns to our officesThis complaint unfortunately did not include the order or orders which you would like to return, so I am unable to assist with opening the return requestsIf you need assistance opening return requests for any items which were delivered within the last days, please contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issueOur team answers questions within hours, and usually sooner, hours a dayThank you
We want to make it clear that Tophatter is not the seller of items; we are a technology services and platform provider and not a retailerWe own the entire customer support aspect of our platformYou are able to contact support through every window while navigating Tophatter.com or the Tophatter app You can read more about our easy return policy here: [redacted] *** The order was not delivered to you according to trackingBecause we are not the seller of the item, we offer _Buyer Protection_ which guarantees buyers will receive either the item they paid for or a full refund if for some reason the item you purchased is not delivered to the address provided at the time of paymentWe are happy to be able to provide this service to you
Complaint: [redacted] I am rejecting this response because: Top hatter is responsible and owns the website in which the auction took placeThe reason they gave for canceling the item I won was that they couldn't send to a PO Box My shipping address was given by [redacted] when I made paymentSo yes my PO Box is listed but so is my physical addressThey chose not to send it because the item is worth $1,and it sold for $That's the real reason why it was canceledSo no, I do not accept their reply, its their site and they are responsibleIf they don't honor their word then they are fraudulently hiding behind third party sellers.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] There are numerous customers who have posted complaints about Tophatter, over I was able to findIt is very apparent that the business practice of Tophatter is a scam, After I received the first shipment and realized the products come from China and are items that can be purchased from [redacted] or from Flea Markets for much lessI then asked for all future orders to be canceled and was told by Tophatter that the policy was that orders could NOT be canceled and I would have to wait until received and either refuse within days or ship the item back to the senderThe scam that Tophatter has is that these are not their products and shipping back to China is more than what the item is worth, furthermore I work out of town during the week and the day scan back from the post office isn't an option, I am gone for over a week at timesI notified my credit card company that Tophatter has a scam for their return policy
I reviewed your account and see that the seller did decline your refund request for Order #: [redacted] and it is currently in transit to you You can get a full refund by refusing deliveryThe post office allows refusal of packages for up to days from delivery as long as they are not openedIt is very important that you do not open the packageInstead just write "refused" on the package and send it back in the mailBe sure the postal carrier scans the package as "refused" in front of you because we rely on the tracking information to confirm the package has been returned and process the refund to youThis is very important because we cannot track the package and process a refund if tracking does not indicate refusal and return to sender.Please contact us after you have refused the package and tracking shows the package is in transit back to the seller and we will be happy to process the refundYou can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue
Hi, and thank you for your review These items are authorized, as they were shipping to your credit card billing addressWe have advised you times to refuse the items so you may receive a refund for freeWe have checked tracking information for your items, and we do not see a refusal or return to sender scans on any of your items Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the original seller.Tophatter offers Buyer Protection in the form of a 30-day easy return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying their own return postage using a valid tracking number.On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.For internationally located buyers, we are unable to provide return shipping labelsInstead we provide some store credit for use on a future purchase, to offset the cost of returning the item at their own expense until the buyer hits a threshold.The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchasesOnce this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expenseWhen this happens, in the email buyers receive when they request a return, it is explained that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuseTophatter’s return policy is in-line and considered standard among the industries’ competitors Please follow up with our support team at the following link with your return tracking numbers: https://tophatter.com/support/contact?subtopic=Sharing+%26+Credits&topic=BuyingT...⇄ you
Unfortunately the issue is outside of Tophatter's involvement with the packagesThese items were shipped with valid tracking, and each tracking number shows a valid delivery scan to the buyer's addressOur Buyer Protection covers orders up until the point of delivery.The next step is to contact the postal service and report the missing packages, providing them with the tracking numbersThis can be escalated to the postal inspector if you believe the issue may be postal theftHere is a link to begin the reporting process: [redacted] Thank you
Hello [redacted] , I reviewed your account and see that payment declines have occurred on your account as a result of our payment processorDetails of declines are not shared with us, so we have put together some tips which can hopefully help to avoid facing the same issue again with future purchases:Be sure your items are shipping to the credit card billing address.If you were trying to pay using a prepaid or gift card from a major credit card company, these may be accepted as long as the cards are registered online with a billing and mailing addressTo learn more, visit the website on the back of the card or call the toll-free number found there, then try paying for your next order after registering the card.If you have a large number of purchases in a short period of time, we suggest waiting to bid or pay for any additional unpaid orders until tomorrow, when your next payment may be successful.Optionally, you could pay for future orders with PayPal.Unfortunately we cannot guarantee that future payments will be approved by our processor I reviewed your account and also found that another transaction has been completed for the CN White 1080P Sport Camera, so your item should be on its way shortly Thank you! Thank you.Tell us why here
Complaint: [redacted] I am rejecting this response because:This is the first item I have needed to return, and as I said before, it woulds cost me more than times what I paid for the item to ship it back How is that fair and who in their right mind would do that I feel that the company owes me a refund for the product and that they should pay the return shipping Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Their response is a canned responseI received a broken unusable item that will cost more to return to China to pay for the postage myself than the item is worthI have asked for a postage paid envelopeI was refused because I was told I had my limit on refunds in days (one of which was refunded because I did not receive an item) The other refund was due to receiving a used item that was not as advertised and it was filthyAnother refund was due to receiving an item that was not what I ordered If they are going to deal with unethical companies on their auction site, they need to be able to deal with the returns and have the returns paid for in order to return them So I am stuck with a broken item from China that will cost more to return it and their guarantee is useless I want a postage paid return envelope in order to return the item that is broken, does not work, the parts received do not even go together in order to receive my refundThat is the only option that is available to them.Sincerely, [redacted] ***
Attached statements from credit card company As you can see the transactions went through then were refunded They were not declined! 0,foreach: transactionList.transactions"> [redacted] Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] This company is a TOTAL rip off, it should be very apparent with the magnitude of complaints they have received and California should be ashamed to allow this type of a company to operate WHEN I ASKED OVER times to cancel ALL my orders or they are considered gifts, NO respectable company sends product NON the LESS junk from China when asked to cancel the orders, I am not home everyday to accept or cancel junk mailThe Revdex.com needs to google Tophatter complaints, IS very overwhelming the amount of people who are unhappy with the practice of Tophatter Again, MORE than times I asked for the orders to be canceled and you ship anyway, I don't want your junk and have told my credit card company these are unauthorized charges when I HAVE OVER times ask you to cancelI will not pay for your junk I asked you NOT TO ship
Complaint: [redacted] I am rejecting this response because: They have totally ignored that when an over seas or seller from another country sends broken or damaged items it makes no sense to return something you paid $for and shipping it back would cost you $20.my complaint is that they know this and are not taken responsibility for the folks that sell on their site.yes they do refund and have for me but must of had to many,out of items bought were damaged.I bought and paid for good undamaged items,not my fault they send damaged itemsthey do not hold the sellers accountable on their site.Sincerely, [redacted] ***
Thank you for contacting usI reviewed and see that your wrote to our support team on Apr and a team member responded the same day, requesting your return tracking number for Order #: [redacted] We still haven't received that informationPlease provide the tracking number showing return of the item to the seller:Electronics Wholesale [redacted] Your refund will be processed as soon as we have received thatThank you
Hello [redacted] Im sorry to hear that you have not been satisfied with your recent Tophatter purchases I reviewed your account and found that the following orders have been refunded: Order # [redacted] 2.Order # [redacted] (Health Vac Vacuum Ear Cleaner Machine) I reviewed your account and I'm unable to locate the other items since you have made multiple purchasesPlease provide the Order numbers (for the other items you wish to return) which appears on your *My Orders [redacted] page.This will help me to locate the item in your account so I can review it and assist further Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the original seller Tophatter offers Buyer Protection in the form of a 30-day easy return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return.Our Buyer Protection FAQ [redacted] detailing our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenienceThank you
Hi, and thank you for reaching out Our Buyer Protection FAQ ( [redacted] ) detailing our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience Because you have requested returns in excess of the threshold, we are unable to provide free returns at this timeThank you
I'm sorry to hear that you received a product that did not have the capacity advertisedThe product has been reported, and a refund has been processed for Order #: [redacted]
I'm sorry to hear that you received an item that didn't meet expectationsWe rely on sellers to provide accurate information about every item; however, if you do discover a listing has been misrepresented in any way, we offer excellent Buyer ProtectionTo take advantage of Buyer Protection, you'll need to request a return following the process in our FAQ: "How do I return an item?" [redacted] Items can be returned using First Class mailThe Customs number serves as a tracking number for your shipmentOnce you've provided that tracking number and corresponding order number to our support team, we will ensure your refund is processed
I understand that you would like to be refunded for your ordersWe offer Buyer Protection in the form of an easy return policy, for up to days from the date of deliveryAfter requesting return, you’ll receive an email with specific detailsBased on several factors including the location of the buyer, location of the seller, cost of the order, history of returns requested, and reason for the return, a return request will result in one of the following four outcomes:You may receive refund for an item, and return will not be requiredIf you live in the United States, you may receive a free return shipping label to cover the cost of returning your itemIf you live outside of the United States, you may receive a store credit to offset the cost of returning your itemYou may return the item and assume the cost of return shipping on your ownIf return is required, items must be returned to the original seller's return address to qualify for Buyer ProtectionTophatter is online marketplace connecting sellers to buyersWe do not sell items directly and cannot accept returns to our officesThis complaint unfortunately did not include the order or orders which you would like to return, so I am unable to assist with opening the return requestsIf you need assistance opening return requests for any items which were delivered within the last days, please contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issueOur team answers questions within hours, and usually sooner, hours a dayThank you
We want to make it clear that Tophatter is not the seller of items; we are a technology services and platform provider and not a retailerWe own the entire customer support aspect of our platformYou are able to contact support through every window while navigating Tophatter.com or the Tophatter app You can read more about our easy return policy here: [redacted] *** The order was not delivered to you according to trackingBecause we are not the seller of the item, we offer _Buyer Protection_ which guarantees buyers will receive either the item they paid for or a full refund if for some reason the item you purchased is not delivered to the address provided at the time of paymentWe are happy to be able to provide this service to you
Complaint: [redacted] I am rejecting this response because: Top hatter is responsible and owns the website in which the auction took placeThe reason they gave for canceling the item I won was that they couldn't send to a PO Box My shipping address was given by [redacted] when I made paymentSo yes my PO Box is listed but so is my physical addressThey chose not to send it because the item is worth $1,and it sold for $That's the real reason why it was canceledSo no, I do not accept their reply, its their site and they are responsibleIf they don't honor their word then they are fraudulently hiding behind third party sellers.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] There are numerous customers who have posted complaints about Tophatter, over I was able to findIt is very apparent that the business practice of Tophatter is a scam, After I received the first shipment and realized the products come from China and are items that can be purchased from [redacted] or from Flea Markets for much lessI then asked for all future orders to be canceled and was told by Tophatter that the policy was that orders could NOT be canceled and I would have to wait until received and either refuse within days or ship the item back to the senderThe scam that Tophatter has is that these are not their products and shipping back to China is more than what the item is worth, furthermore I work out of town during the week and the day scan back from the post office isn't an option, I am gone for over a week at timesI notified my credit card company that Tophatter has a scam for their return policy
I reviewed your account and see that the seller did decline your refund request for Order #: [redacted] and it is currently in transit to you You can get a full refund by refusing deliveryThe post office allows refusal of packages for up to days from delivery as long as they are not openedIt is very important that you do not open the packageInstead just write "refused" on the package and send it back in the mailBe sure the postal carrier scans the package as "refused" in front of you because we rely on the tracking information to confirm the package has been returned and process the refund to youThis is very important because we cannot track the package and process a refund if tracking does not indicate refusal and return to sender.Please contact us after you have refused the package and tracking shows the package is in transit back to the seller and we will be happy to process the refundYou can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue
Hi, and thank you for your review These items are authorized, as they were shipping to your credit card billing addressWe have advised you times to refuse the items so you may receive a refund for freeWe have checked tracking information for your items, and we do not see a refusal or return to sender scans on any of your items Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the original seller.Tophatter offers Buyer Protection in the form of a 30-day easy return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying their own return postage using a valid tracking number.On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.For internationally located buyers, we are unable to provide return shipping labelsInstead we provide some store credit for use on a future purchase, to offset the cost of returning the item at their own expense until the buyer hits a threshold.The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchasesOnce this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expenseWhen this happens, in the email buyers receive when they request a return, it is explained that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuseTophatter’s return policy is in-line and considered standard among the industries’ competitors Please follow up with our support team at the following link with your return tracking numbers: https://tophatter.com/support/contact?subtopic=Sharing+%26+Credits&topic=BuyingT...⇄ you
Unfortunately the issue is outside of Tophatter's involvement with the packagesThese items were shipped with valid tracking, and each tracking number shows a valid delivery scan to the buyer's addressOur Buyer Protection covers orders up until the point of delivery.The next step is to contact the postal service and report the missing packages, providing them with the tracking numbersThis can be escalated to the postal inspector if you believe the issue may be postal theftHere is a link to begin the reporting process: [redacted] Thank you
Hello [redacted] , I reviewed your account and see that payment declines have occurred on your account as a result of our payment processorDetails of declines are not shared with us, so we have put together some tips which can hopefully help to avoid facing the same issue again with future purchases:Be sure your items are shipping to the credit card billing address.If you were trying to pay using a prepaid or gift card from a major credit card company, these may be accepted as long as the cards are registered online with a billing and mailing addressTo learn more, visit the website on the back of the card or call the toll-free number found there, then try paying for your next order after registering the card.If you have a large number of purchases in a short period of time, we suggest waiting to bid or pay for any additional unpaid orders until tomorrow, when your next payment may be successful.Optionally, you could pay for future orders with PayPal.Unfortunately we cannot guarantee that future payments will be approved by our processor I reviewed your account and also found that another transaction has been completed for the CN White 1080P Sport Camera, so your item should be on its way shortly Thank you! Thank you.Tell us why here
Complaint: [redacted] I am rejecting this response because:This is the first item I have needed to return, and as I said before, it woulds cost me more than times what I paid for the item to ship it back How is that fair and who in their right mind would do that I feel that the company owes me a refund for the product and that they should pay the return shipping Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Their response is a canned responseI received a broken unusable item that will cost more to return to China to pay for the postage myself than the item is worthI have asked for a postage paid envelopeI was refused because I was told I had my limit on refunds in days (one of which was refunded because I did not receive an item) The other refund was due to receiving a used item that was not as advertised and it was filthyAnother refund was due to receiving an item that was not what I ordered If they are going to deal with unethical companies on their auction site, they need to be able to deal with the returns and have the returns paid for in order to return them So I am stuck with a broken item from China that will cost more to return it and their guarantee is useless I want a postage paid return envelope in order to return the item that is broken, does not work, the parts received do not even go together in order to receive my refundThat is the only option that is available to them.Sincerely, [redacted] ***