Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because because this is the first time I ever used their site and I bid on several items the day I purchased this item They were willing to credit me for smaller less expensive items that were misrepresented on their site, but refused to do so for the most expensive item I purchased I don't think it is fair for them to pick and choose which ones they will credit you for based on price and I believe this is what is happening here Since they were all purchased on the same day, I think I should be refunded for any items that were defective or misrepresented The less expensive items (a $item and a $item) came first so, of course I complained about them first Had the more expensive item ($45) come first and I complained about that first, would they have refunded my money for it This is a very shady way of doing business Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Tophatters is asking again for orders numbers which I have given them They are telling me that they don't ship these itemsThey are asking me to wait another days to see what has happen They are again acting like I have received these items At this point All I want is for this situation to be resolvedOh, by the way I paid tophatters for these items not the shipping company It has already taken a couple of months for tophatters to resolve this situation, I don't see where a couple of more months will take care of this situation I paid for items which I have not received, things could not be more clearer that that Thank you for your help in this matter Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I will NOT spend my money to return the crap back to dishonest sellers that you do NOT regulate and you do NOT hold accountable If you want me to return back their crap/garbage, you pay for the return shippingProvide me with prepaid return shipping labels to return to your crooked sellers their garbage If I do not get refunded my money I will contact the California Attorney General and file a complaint for FRAUD Also I will see what protection senior consumers have from predator companies like yours And also what are my options for class action because I am sure you defraud consumers every day.Sincerely, [redacted]
Hi [redacted] , I've reviewed the details in your account for Order #: [redacted] This item is still on its way to youThe valid tracking number [redacted] has updated and currently shows the item has made it to Los Angeles Please note, orders shipping to you from outside of your home country may take longer to arrive and may not show tracking updates Rest assured, you are covered by Buyer Protection against non-delivery if tracking does not update to show this was delivered to the address you provided at the time of payment For items that have not been confirmed delivered to the address provided through a valid tracking number, if days have passed from the shipment date and you indicate you have not received the item, we will process a full refundThank you
I'm sorry to hear that your experience didn't meet expectationsI looked into the issue you described and can confirm again that unfortunately, some payments were not approved by our processor As explained, these declines are not from your bank, but from our payment processor When this happens, the order is immediately canceled and the payment is voidBecause we are not provided with details regarding the reason for declines, we have put together these tips which can hopefully help to avoid facing the same issue again with future purchases: [redacted] If you have a large number of purchases in a short period of time, we suggest waiting to bid or pay for any additional unpaid orders until tomorrow, when your next payment may be successful[redacted] Be sure your items are shipping to the credit card billing address[redacted] If you were trying to pay using a prepaid or gift card from a major credit card company, these may be accepted as long as the cards are registered online with a billing and mailing addressTo learn more, visit the website on the back of the card or call the toll-free number found there, then try paying for your next order after registering the card [redacted] Optionally, you could pay for future orders with [redacted] We cannot guarantee that future payments will accepted by our processorThank you
I reviewed your account and can confirm that all orders from the seller On Sale have been refunded in full Regarding the other items mentioned, please provide the order numbers for those to our customer support team so we can helpthe easiest way is by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issueWe will be happy to help!
I've reviewed your account and found that your email provider Earthlink continues to reject emails from our domainThe block was removed Feb 2, 2018, and has since blocked againPlease see the attached chain of emails along with our support team's responses to your questions When email providers repeatedly block mail, we strongly recommend changing the email address associated with your Tophatter account to one less like to block or reject messages, such as [redacted] ***You can change your email address from this [redacted] Thank you
Hello and thank you for contacting us I'm very sorry to hear that a seller failed to honor the sale for Order #: [redacted] .This is not representative of a typical experience on Tophatter; however we do have measures in place to ensure sellers who don't honor a sale receive strong selling penalties for failing to follow our guidelinesOur system detects when this has occurred, and applies the penalty automatically as part of our quality assurance processTo look for another of these items from a different seller, you can use the search tool by clicking Browse, then clicking the magnifying glass icon in the top right and entering a few keywords to describe what you're looking forFrom the full "Tophatter": [redacted] click on the magnifying glass icon at the top of any Tophatter page and enter a few keywords to describe what you're looking for, or search using the categories on the left.Look for items with a green *Buy Now for $_ [redacted] button, or set a reminder for items so you don't miss them when they open for bids Because Tophatter is not the seller of the item, and we have no inventory, we are unable to ship a replacement when this issue occursThank you Thank you
Complaint: [redacted] I am rejecting this response because: I talked to our local post master I happen to know him very well and he told me nothing came in February 10th 2018 that is why I never got a small card inside my box he told me to have this company check out to see if they are truthful and I seen lots of complaints against you all from other people been done dirty like my self you all cancel there orders after they already paid for the stuff they won then you all failed to refund there money back after they asked you all for it back you said there's nothing you can do so that shows me you all cheated me out my laser pointer and now your going to pay me what it's worth $300 dollars if not I will turn this over to my attorney and he will suit you all for fraud the post master already said you all have to make it right it's not the post offices fault it's your fault Sincerely, [redacted]
I'm sorry to hear that you weren't satisfied and wish to return all your purchasesI reviewed, and see that our process for receiving a refund for free on items that have already shipped was conveyed by our support team several timesPlease find the policy details in our FAQ: Can I get a refund on an order? [redacted] Unfortunately we are unable to process refunds for these orders because at his time, there is no postal scan indicating that you refused the packages, and no separate return tracking number indicating return of the items back to the original seller Please contact our team here once you have refused or returned the items as confirmed through valid tracking numbers: [redacted] Thank you
Hello and thank you for reaching out in regards to your orderTophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying for their own return postage with valid tracking number.On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.For internationally located buyers, we provide some store credit to offset the cost of returning the item at their own expense until the buyer hits the threshold.The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchasesOnce this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expenseWhen this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.Tophatter’s return policy is in-line and considered standard among the industries’ competitorsMarketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuse Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller Our Buyer Protection FAQ ( [redacted] ) which details our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience.This customer has requested returns in excess of the threshold, and we are unable to provide free return labels at this timeBelow I have included the return address of the order(s) referenced: [redacted] Please follow up with our support team at the following link with your return tracking numbers: [redacted] Thank you
Subject: Japan - File a Complaint This seems shady in ire self but I was buying items from Tophatter that I thought were legit but I was wrong after getting items When I went for a refund it was too late I'm sure I won't get help and I'm screwed out of my money and the products I was suppose to receive Please use this email to file a complaint against a business in Japan
Hi, and thank you for reaching outWe want to make it clear that Tophatter is not the seller of items; we are a technology services and platform provider and not a retailerThis item has a 'delivered' scan for the address you selected upon checkoutFor this reason, we cannot refund this item Unfortunately the issue is outside of Tophatter's involvement with the packagesThese items were shipped with valid tracking, and each tracking number shows a valid delivery scan to the buyer's addressOur Buyer Protection covers orders up until the point of delivery.The next step is to contact the postal service and report the missing packages, providing them with the tracking numbersThis can be escalated to the postal inspector if you believe the issue may be postal theftHere is a link to begin the reporting process: [redacted] Thank you
Hi, and thank you for leaving your review Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the original seller.Tophatter offers Buyer Protection in the form of a 30-day easy return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying their own return postage using a valid tracking number.On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.For internationally located buyers, we are unable to provide return shipping labelsInstead we provide some store credit for use on a future purchase, to offset the cost of returning the item at their own expense until the buyer hits a threshold.The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchasesOnce this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expenseWhen this happens, in the email buyers receive when they request a return, it is explained that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuseTophatter’s return policy is in-line and considered standard among the industries’ competitors.Our Buyer Protection FAQ [redacted] ) detailing our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience.Because you have requested returns in excess of the threshold, we are unable to provide free returns at this timeBelow I have included the return address of the order(s) referenced: [redacted] Please follow up with our support team at the following link with your return tracking numbers: [redacted] Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because because this is the first time I ever used their site and I bid on several items the day I purchased this item They were willing to credit me for smaller less expensive items that were misrepresented on their site, but refused to do so for the most expensive item I purchased I don't think it is fair for them to pick and choose which ones they will credit you for based on price and I believe this is what is happening here Since they were all purchased on the same day, I think I should be refunded for any items that were defective or misrepresented The less expensive items (a $item and a $item) came first so, of course I complained about them first Had the more expensive item ($45) come first and I complained about that first, would they have refunded my money for it This is a very shady way of doing business Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Tophatters is asking again for orders numbers which I have given them They are telling me that they don't ship these itemsThey are asking me to wait another days to see what has happen They are again acting like I have received these items At this point All I want is for this situation to be resolvedOh, by the way I paid tophatters for these items not the shipping company It has already taken a couple of months for tophatters to resolve this situation, I don't see where a couple of more months will take care of this situation I paid for items which I have not received, things could not be more clearer that that Thank you for your help in this matter Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I will NOT spend my money to return the crap back to dishonest sellers that you do NOT regulate and you do NOT hold accountable If you want me to return back their crap/garbage, you pay for the return shippingProvide me with prepaid return shipping labels to return to your crooked sellers their garbage If I do not get refunded my money I will contact the California Attorney General and file a complaint for FRAUD Also I will see what protection senior consumers have from predator companies like yours And also what are my options for class action because I am sure you defraud consumers every day.Sincerely, [redacted]
Hi [redacted] , I've reviewed the details in your account for Order #: [redacted] This item is still on its way to youThe valid tracking number [redacted] has updated and currently shows the item has made it to Los Angeles Please note, orders shipping to you from outside of your home country may take longer to arrive and may not show tracking updates Rest assured, you are covered by Buyer Protection against non-delivery if tracking does not update to show this was delivered to the address you provided at the time of payment For items that have not been confirmed delivered to the address provided through a valid tracking number, if days have passed from the shipment date and you indicate you have not received the item, we will process a full refundThank you
I'm sorry to hear that your experience didn't meet expectationsI looked into the issue you described and can confirm again that unfortunately, some payments were not approved by our processor As explained, these declines are not from your bank, but from our payment processor When this happens, the order is immediately canceled and the payment is voidBecause we are not provided with details regarding the reason for declines, we have put together these tips which can hopefully help to avoid facing the same issue again with future purchases: [redacted] If you have a large number of purchases in a short period of time, we suggest waiting to bid or pay for any additional unpaid orders until tomorrow, when your next payment may be successful[redacted] Be sure your items are shipping to the credit card billing address[redacted] If you were trying to pay using a prepaid or gift card from a major credit card company, these may be accepted as long as the cards are registered online with a billing and mailing addressTo learn more, visit the website on the back of the card or call the toll-free number found there, then try paying for your next order after registering the card [redacted] Optionally, you could pay for future orders with [redacted] We cannot guarantee that future payments will accepted by our processorThank you
I reviewed your account and can confirm that all orders from the seller On Sale have been refunded in full Regarding the other items mentioned, please provide the order numbers for those to our customer support team so we can helpthe easiest way is by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issueWe will be happy to help!
I've reviewed your account and found that your email provider Earthlink continues to reject emails from our domainThe block was removed Feb 2, 2018, and has since blocked againPlease see the attached chain of emails along with our support team's responses to your questions When email providers repeatedly block mail, we strongly recommend changing the email address associated with your Tophatter account to one less like to block or reject messages, such as [redacted] ***You can change your email address from this [redacted] Thank you
Hello and thank you for contacting us I'm very sorry to hear that a seller failed to honor the sale for Order #: [redacted] .This is not representative of a typical experience on Tophatter; however we do have measures in place to ensure sellers who don't honor a sale receive strong selling penalties for failing to follow our guidelinesOur system detects when this has occurred, and applies the penalty automatically as part of our quality assurance processTo look for another of these items from a different seller, you can use the search tool by clicking Browse, then clicking the magnifying glass icon in the top right and entering a few keywords to describe what you're looking forFrom the full "Tophatter": [redacted] click on the magnifying glass icon at the top of any Tophatter page and enter a few keywords to describe what you're looking for, or search using the categories on the left.Look for items with a green *Buy Now for $_ [redacted] button, or set a reminder for items so you don't miss them when they open for bids Because Tophatter is not the seller of the item, and we have no inventory, we are unable to ship a replacement when this issue occursThank you Thank you
A refund has been processed for Order #: [redacted] This will be reflected on your e-statement within 1-business daysThank you
Complaint: [redacted] I am rejecting this response because: I talked to our local post master I happen to know him very well and he told me nothing came in February 10th 2018 that is why I never got a small card inside my box he told me to have this company check out to see if they are truthful and I seen lots of complaints against you all from other people been done dirty like my self you all cancel there orders after they already paid for the stuff they won then you all failed to refund there money back after they asked you all for it back you said there's nothing you can do so that shows me you all cheated me out my laser pointer and now your going to pay me what it's worth $300 dollars if not I will turn this over to my attorney and he will suit you all for fraud the post master already said you all have to make it right it's not the post offices fault it's your fault Sincerely, [redacted]
I'm sorry to hear that you weren't satisfied and wish to return all your purchasesI reviewed, and see that our process for receiving a refund for free on items that have already shipped was conveyed by our support team several timesPlease find the policy details in our FAQ: Can I get a refund on an order? [redacted] Unfortunately we are unable to process refunds for these orders because at his time, there is no postal scan indicating that you refused the packages, and no separate return tracking number indicating return of the items back to the original seller Please contact our team here once you have refused or returned the items as confirmed through valid tracking numbers: [redacted] Thank you
Hello and thank you for reaching out in regards to your orderTophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying for their own return postage with valid tracking number.On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.For internationally located buyers, we provide some store credit to offset the cost of returning the item at their own expense until the buyer hits the threshold.The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchasesOnce this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expenseWhen this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.Tophatter’s return policy is in-line and considered standard among the industries’ competitorsMarketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuse Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller Our Buyer Protection FAQ ( [redacted] ) which details our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience.This customer has requested returns in excess of the threshold, and we are unable to provide free return labels at this timeBelow I have included the return address of the order(s) referenced: [redacted] Please follow up with our support team at the following link with your return tracking numbers: [redacted] Thank you
Subject: Japan - File a Complaint This seems shady in ire self but I was buying items from Tophatter that I thought were legit but I was wrong after getting items When I went for a refund it was too late I'm sure I won't get help and I'm screwed out of my money and the products I was suppose to receive Please use this email to file a complaint against a business in Japan
Hi, and thank you for reaching outWe want to make it clear that Tophatter is not the seller of items; we are a technology services and platform provider and not a retailerThis item has a 'delivered' scan for the address you selected upon checkoutFor this reason, we cannot refund this item Unfortunately the issue is outside of Tophatter's involvement with the packagesThese items were shipped with valid tracking, and each tracking number shows a valid delivery scan to the buyer's addressOur Buyer Protection covers orders up until the point of delivery.The next step is to contact the postal service and report the missing packages, providing them with the tracking numbersThis can be escalated to the postal inspector if you believe the issue may be postal theftHere is a link to begin the reporting process: [redacted] Thank you
Hi, and thank you for leaving your review Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the original seller.Tophatter offers Buyer Protection in the form of a 30-day easy return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller’s address to return the item, paying their own return postage using a valid tracking number.On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.For internationally located buyers, we are unable to provide return shipping labelsInstead we provide some store credit for use on a future purchase, to offset the cost of returning the item at their own expense until the buyer hits a threshold.The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchasesOnce this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer’s expenseWhen this happens, in the email buyers receive when they request a return, it is explained that they are responsible for the return shipping cost, and the buyer is provided with the seller’s return address to facilitate the successful return of the order.Marketplaces, as an industry, institute thresholds for the number of free returns offered, to curb abuseTophatter’s return policy is in-line and considered standard among the industries’ competitors.Our Buyer Protection FAQ [redacted] ) detailing our policy and process is accessible from every page and screen of our website and mobile app for our shoppers' convenience.Because you have requested returns in excess of the threshold, we are unable to provide free returns at this timeBelow I have included the return address of the order(s) referenced: [redacted] Please follow up with our support team at the following link with your return tracking numbers: [redacted] Thank you