Tory Burch

[redacted] we sincerely apologize for the experience you have encountered with the flip flops We have not encountered this before On July *, [redacted] discussed with you this issue and a full refund was processed for the flip flops Plus she provided you with an electronic gift card On July *, an email was replied to with the material of the flip flops as you have requested If you have not received the electronic gift card or the email on the material, please advise and I will be more than happy to resent it? Again we apologize for any inconveniences this may have caused Best regards ***

Dear [redacted] , According to our records, we issued a refund to your [redacted] account on in the amount of $ The confirmation number is [redacted] The refund transaction was declined by [redacted] , which is not something that we have control over processingAt this time, we advise that you contact [redacted] directly for additional information Should you need further assistance, please feel free to contact us at [redacted] Customer Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedIt is resolved class="" Thank you so much Sincerely, [redacted] ***

[redacted] , I sincerely apologize for any inconveniences you have encountered with your order [redacted] I tried to reach you by phone but was unsuccessful The order [redacted] was refunded back to your credit card on June ** I would also like to offer you the 25% discount used on your original order for the handbag towards your next purchase of another handbag I will attempt to call you again for further discussion Best regards [redacted] Thank you again for all your help, Lionor Soto Customer Care Team Lead 732-992- Tory Burch, LLC www.toryburch.com Interstate BlvdJamesburg, NJ Follow us on Twitter | Friend us on Facebook P Save TreesPlease print only when necessary

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I appreciate being contacted by a representative by Tory Burch via phone a few weeks ago, explaining to me that I received a 'bogus' link, that still took me to the site and let me purchase the items at the discounted price, and that even after filing my complaint, that they would not honor the prices that I originally purchased the products for, even though it was their error, not mineShe offered me the 20% off code, and I told her that while I appreciated the offer, that I would not purchase the shoes I desired for any more than I had originally spent, and that it was no longer just about the price 'glitch' it was that I was blatantly lied to twice by Customer Service regarding the status of my order, and that it was irresponsible of them to 'cancel' peoples' orders without notifying them, for a mistake that was made by the company, not by the customerShe said that she understood my concern, but that there's nothing that could be done and I was not 'lied' to, I was 'misinformed' (which at this point, I'm not sure that there is a difference), and they would not be honoring the prices published that dayShe said she would be sending me a TB coin purse for my troubles, which I have yet to receive, and at this point, don't really care about receiving, but it is just another time I've been 'misinformed' by a member of the Customer Service Team at Tory BurchI realize that the result is not the direct decision of the representative I have spoken to, and I do not blame them, but Loss Prevention's handling of this matter has been appallingThere was a very fair and logical way for them to resolve these complaints, and their 'solution' further proves that they do not care about retaining their customers.This brand has lost a loyal customer, and I will continue to encourage my family and friends to join me in boycotting Tory Burch's products In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved (pending discount as promised) Sincerely, [redacted]

Dear [redacted] ***, At Tory Burch, your satisfaction is of the utmost importance to usWe sincerely apologize for any inconvenience you experienced with the Ella ToteAccording to our records, we see that this matter was resolved on Should you need further assistance, please feel free to contact us directly Sincerely, Tory Burch Customer Care

Dear [redacted] **, Thank you for taking the time to write about your experience at the Tory Burch Outlet in Ontario Mills, CAYour satisfaction in our products and services is of the utmost importance to usWe will be sure to pass along this feedback to the appropriate team that may further investigate the experience you had earlier this month.Should you need further assistance, please feel free to contact us at ###-###-#### and a Tory Burch Customer Care Representative will be more than happy to assist youSincerely, Your friends at Tory Burch

Dear [redacted] , From all of us at Tory Burch, we sincerely apologize for any inconvenience we have causedAt this time, you may have received an email correspondence from a Customer Care team member on June ***, which indicated that we have processed an exchange for the Robinson Double zip tote at the discounted amountThe package should have arrived to you via [redacted] Next Day (Tracking# [redacted] and order# [redacted] ).Should you need further assistance, please feel free to contact us and we would be happy to assist you.Sincerely, ***Tory Burch Customer Care###-###-#### (TORY) [redacted]

Very disappointed of the response from "customer" service of Tory Burch: " [redacted] " If you are wondering how much is a customer worth to Tory Burch: $ Poor quality of shoes and they charge the customer for the repair! #neveragaintoryburch

Dear [redacted] ***, I am happy to learn that our Customer Care Team Lead resolved this matter for you Typically, if you cancel an order, the pending payment authorization(s) must be released by [redacted] or the financial institution I apologize for any inconvenience this experience has caused, and for the overdraft fees that incurred to your accountPlease be assured that we have issued a credit at this time We will take this learning opportunity to improve our service in the futureShould you need further assistance, please feel free to contact us.Sincerely, ***Tory Burch Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not heard any solution and any respond what I had experiencedI want to hear the result of your investigation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Dear ***, Thank you for contacting Tory BurchWe are so sorry to learn about your recent experience while placing an order at [redacted] ; please be assured that we are investigating this issue to improve our shopping experienceWe understand that you spoke to our Customer Care team and that they were able to place a new order for the Britten Tote for a similar amount as your initial order We hope that you are satisfied with this resolution and we welcome you to contact us again should there be anything we can do for your in the future Sincerely, Gina Tory Burch Customer Care ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I received a refund in the full
amount.
Sincerely,
*** ***

Dea* *** *** ***,
Thank you for taking the time to write about your experienceAccording to our records, we see that a refund has been processed for your recent orderWe sincerely apologize for any inconvenience we have causedYour satisfaction is of the utmost most
important to usShould you need assistance in the future, please feel free to contact us at ###-###-####.
Sincerely,
Your friends at Tory Burch Customer Care

Revdex.com:At this time, my complaint, ID *** regarding Tory Burch, LLC has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

According to our records, we cleared two pending authorizations in the amounts of $on the MC ending in *** on May **, For each time a customer clicks "submit" order on our website, a payment authorization is createdIn this case, the payment was not accepted because the billing
address entered on our website did not match the cardholder's biaddress. At this time, the cardholder should no longer have pending payment authorizations on the credit card account
We apologize for any inconvenience we may have caused
Should you need further assistance, please feel free to contact me directly at ###-###-####
Thank you,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:This response did not address any of my complaints AT ALL I have been receiving these coupons on my birthday for the last three to four years----so as for me not being in the system that is a lie Even my account history shows I have used these coupons before I also know how to read the fine print as I work in a legal occupation and it is one of the first things I am trained to do I don't need a recap of fine print...I needed someone to address my actual complaint that I took time to write I do not need a random juvenile response to something that does not even apply Obviously *** is not executive relations judging from the lack of response to complaint, and the canned response to I don't know what! This arbitrary response shows lack of respect for the customer for what amounts to mediocre products There are many other better alternatives to Tory Burch----*** ***, *** ***, *** ***---just to name a few...and guess what---they also give GREAT customer service! When you are paying a premium part of the that is for customer service therefore I expect my complaint to be addressed not brushed aside. My main complaint was about how Tory Burch manipulates the receipts If my complaint was read correctly then they would have responded to what I had written I never mentioned anything about NOT receiving a birthday coupon first of all! I don't know where *** got that from My main complaint was that the receipt was manipulated when I USED the coupon (so obviously I got it) When I first ordered the items the $coupon was applied to the whole amount of my purchase I have a copy of this receipt that shows the breakdown of cost My items were charged at full price when purchased and the $was taken off the total So, if I needed to return an item I could and I wouldn't lose any part of my of my 'Birthday Coupon' The problem is when I received my items the receipt was changed to reflect that the $had been split among the three items I purchased This WAS NOT DISCLOSED at time of purchase on the receipt nor was it in the FINE PRINT that *** is fond of sharing Where does it say that the Tory Burch company can change receipts at will? I don't see it anywhere Therefore, now with this second receipt if I were to return any item I would lose part of my discount I would have only ordered what I definitely knew I was keeping if this was the case I would not have ordered other items as a lot of the time its hard to chose items from just a picture But that is neither here or there----the receipt was manipulated, changed, switched----lets deal with that unacceptable issue Why do I have two different receipts Once showing the $discount taken off the total, and then another receipt in my box that changed it to split up the $amongst items I may or may not keep! Please read the ORIGINAL complaint, and respond correctly to it! I do not know what *** was responding too but it certainly wasn't MY complaint!
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***, We are sorry to learn that you have not received our email updates pertaining to your order# ***It appears that your email address was incorrect: ***We kindly ask that you update your email address at *** and go to My
Account.As far as your order, we are happy to share the latest correspondence attached.Please feel free to contact me directly if you need further assistance.Sincerely,*** *** *** ***