Tory Burch

Dear ***, We regret that we were unable to process your recent order (***) as it was discounted in error and as a result, the order was cancelled. We are very sorry for any inconvenience we have causedPlease be assured that there have been no finalized charges
placed to the payment method used for this order and toryburch.com will not perform any further actions regarding this order. At this time, we welcome you to visit us attoryburch.com to place a new orderWe invite you to enjoy 20% off your next order by using the following promotion code at checkout: ***Again, we apologize for any inconvenience this may have caused, and do hope you will contact us if there is anything else we can do to be of service to youSincerely,***Tory Burch Customer Care

Hi ***
A reply to your email was sent on Aug***. We had offered for you to return the Bleacher Espadrilles for a full refund back to your credit card. We had also emailed a return label for your to use. After reviewing the tracking number, I see that you
have dropped off the Espadrilles at the UPS store. A refund for the Espadrille has been processed on order *** for $92.75. If you have any further questions please feel free to contact us at your earliest convenience. You may call the toll free number ###-###-#### and a Tory Burch Customer Service Representative will be happy to assist you
Thank you***

Dear ***We regret that we were unable to process your recent order (***) as it was discounted in error and as a result, the order was cancelled. We are very sorry for any inconvenience we have causedPlease be assured that there have been no
finalized charges placed to the payment method used for this order and toryburch.com will not perform any further actions regarding this order. At this time, we welcome you to visit us at toryburch.com to place a new orderWe invite you to enjoy 20% off your next order by using the following promotion code at checkout (it has no expiration date): ***Again, we apologize for any inconvenience this may have caused, and do hope you will contact us if there is anything else we can do to be of service to youSincerely,***Tory Burch Customer Care

There was an unauthorized purchase via *** to Tory Burch LLC shipping to my name at a warehouse location in CaliforniaI contacted them to tell them that the purchase was unauthorized, it had not shipped yetThey said they could not stop the order because it was pending
A few days later I got an email saying that the order had shippedI called them and the scripted response was basically that they could not do anything
It really appears that this companies business model is insurance or tax fraud, as my *** won't pay for it so it will be a business loss for the company, as well as someone with a warehouse full of illegally obtained merchandise to resell

Called customer and explained that we currently do not have any Fitbits at this time. Due to some feedback on a newly launched Fitbit bands we have made several enhancements to these items. These enhancements are being applied to all units produced going forward. Her
order is expected to be delivered approximately 11/**/14. Customer understood and accepted the situation.
Thank you, ***

Dear ***, We regret that we were unable to process your recent order (***) as it was discounted in error and as a result, the order was cancelled. We are very sorry for any inconvenience we have causedPlease be assured that there have been no finalized charges
placed to the payment method used for this order and toryburch.com will not perform any further actions regarding this order. At this time, we welcome you to visit us at toryburch.comto place a new orderWe invite you to enjoy 20% off your next order by using the following promotion code at checkout: ***Again, we apologize for any inconvenience this may have caused, and do hope you will contact us if there is anything else we can do tobe of service to youSincerely,***Tory Burch Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolvedIt is resolved
class="" "text-align: justify;">Thank you so much
Sincerely,
[redacted]

[redacted] we sincerely apologize for the experience you have encountered with the flip flops.  We have not encountered this before.  On July *, [redacted] discussed with you this issue and a full refund was processed for the flip flops.  Plus she provided you with an electronic gift...

card.  On July *, an email was replied to with the material of the flip flops as you have requested.  If you have not received the electronic gift card or the email on the material, please advise and I will be more than happy to resent it?  Again we apologize for any inconveniences this may have caused.
Best regards
[redacted]

Dear [redacted],
 
At Tory Burch, your satisfaction is of the utmost importance to us. We sincerely apologize for any inconvenience you experienced with the Ella Tote. According to our records, we see that this matter was resolved on...

9/**/16. 
Should you need further assistance, please feel free to contact us directly.
 
Sincerely,
Tory Burch Customer Care

I sincerely apologized to Sherita on her experience with the Ella tote and am having UPS pickup the tote.  Once it is in transit I am exchanging the Ella tote for another Ella tote in the color of her choice. 
Regards [redacted]

There was an apology given on October **, 2014 for the [redacted] delay of her order.  As a courtesy we also had provided her with a 10% and free shipping code for this delay on a future purchase.  We will be more than happy to discuss this further, if she has any questions.  We tried to...

reach out to her by phone (which a message was left) and by email.  
Thank you, 
[redacted]

Dear [redacted], From all of us at Tory Burch, we would like to extend our sincerest apologies for the recent experience you had while contacting our Customer Care team and for the cancellation of your original order ([redacted]). We want to thank you for taking the time to contact us...

and share this experience as we will certainly learn from it and improve our services based on the events that occurred. According to our records, we see that you spoke to Lionor yesterday, 10/*/2015, who was able to locate the gift item and ship it complimentary from one of our Tory Burch retail stores as a token of our sincerest apologies.  At Tory Burch, it is of utmost importance to satisfy our customers in the level of products and service we offer. We do hope that you will contact us again should there be anything we can assist you with in the future.Warmest regards, GinaTory Burch Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have not heard any solution and any respond what I had experienced. I want to hear the result of your investigation. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I do not trust contacting you through email since I won't get a  response through here. Please send gift card info through here or mail at [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We regret that we were unable to process your recent order ([redacted]) as it was discounted in error and as a result, the order was cancelled.  We are very sorry for any inconvenience we have caused. Pleasebe assured that there have been no finalized charges...

placed to the payment method used for this order and toryburch.com will not perform any further actions regarding this order.  At this time, we welcome you to visit us attoryburch.com to place a new order. We invite you to enjoy 20% off your next order by using the following promotion code at checkout: [redacted]Again, we apologize for any inconvenience this may have caused, and do hope you will contact us if there is anything else we can do to be of service to you. Sincerely,[redacted]Tory Burch Customer Care

Dear [redacted],
Thank you for taking the time to write about your experience at the Tory Burch Outlet in Ontario Mills, CA. Your satisfaction in our products and services is of the utmost importance to us. We will be sure to pass along this feedback to the appropriate team that may...

further investigate the experience you had earlier this month.Should you need further assistance, please feel free to contact us at ###-###-#### and a Tory Burch Customer Care Representative will be more than happy to assist you.
Sincerely,
Your friends at Tory Burch

Dear [redacted], From all of us at Tory Burch, we sincerely apologize for any inconvenience we have caused. At this time, you may have received an email correspondence from a Customer Care team member on June [redacted], which indicated that we have processed an exchange for the...

Robinson Double zip tote at the discounted amount. The package should have arrived to you via [redacted] Next Day (Tracking# [redacted]  and order# [redacted]).Should you need further assistance, please feel free to contact us and we would be happy to assist you.Sincerely, [redacted]Tory Burch Customer Care###-###-#### (TORY)[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.They said they offered me 30% off due to the hassle and lack of customer service, but that is false. I ordered the shoes, originally, at 30% off when they were running a promotion. Nothing additional was offered by Tory Burch for their complete negligence. However, I did receive the shoes.
Sincerely,
[redacted]

We were able to assist the [redacted] in ordering shoes and they should have arrived last week. Our Retail store team offered a discount of 30% as a token of our sincerest apologies for all of the issues [redacted] encountered while attempting to...

purchase during a promotional period.Should you need additional information, please feel free to contact us.Sincerely, [redacted]Tory Burch Customer Care