Toshiba America Electronic Components

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by one of our Order Desk representative and has provided a replacement for her T.VAt this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [This unit has failed twice, it has been repaired twiceBoth times for the same issueI am not confident that this TV will last meIt is a shame that spent what we did on this TV to only have it fail on us is such a short period of time, twice] Regards, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that our customer's unit was already repaired last 1/19/under the Standard Limited Warranty and the specific [redacted] did not find any defects or part defects based on the standards of the unitIf our customer has any questions or concern they may contact us at 800-438-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] We spoke to Toshiba and they offered to send it back so it can be repaired We were never offered our money back The computer is at the main office as I today I do not consider this a closed matter whatsoever We need to get it back and try it and at least have a trial period because I'm sure it is a lemon I will however update you when we receive it and after we receive it at least give us days to return it after it is supposedly fix [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our corporate representative has been contacted our customer and explained the result of the diagnostic of our engineers, they explained that the fire was not caused by the unit, the fire came from outside that is closed to the unitOur customer was advised by our representative that they can have the computer check and evaluate by a local or 3rd party technicians as per their request as wellTAIS has advised our customer that we will wait for them to forward the result to us after the 3rd party evaluationOur customer agreed to thatAt this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our Corporate Department has advised our customer that her TV needs to send to an Authorized service provider (ASP) to have it diagnose and fixed and that is covered by the standard limited warranty of the unitTAIS has informed our customer that a replacement is not the option and every Toshiba unit has a 1year Standard Limited Warranty so any issues or problems that will happen to the unit as long as it is covered by the warranty it will be repaired At this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintThe nature of the issue that the customer raised to our tech support last June 15, Based on our tech supports findings the issue of the TV is considered beyond the Standard Limited WarrantyWe have referred our customer to an authorized service provider in order to have an out of warranty repairAt this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer Television was already out of warranty for two years and TAIS has offered our customer to go to an authorized service provider (ASP) to set up a repair and has advised that they will be the one who will shoulder the repair cost due to expired warrantyAt this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer can request or process the refund by logging in to this website www.acclaim.toshiba.com and just follow the instruction to continue and proceedIf the customer has any questions or concern they may contact our technical support department at [redacted] , at this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has explained to our customer that the part that is needed on his unit is no longer availableTAIS has provided a 3rd party company that they can contact to have his television fix and they also provide year warranty after the repair however this company do not have any affiliation with ToshibaIf our customer has any questions or concern they may contact us at 949-461-

A Toshiba America Information Systems (TAIS) Representative has reviewed our customer’s complaint After doing a research TAIS found out that our customer’s unit was already repaired and delivered last Fri 6/05/10: am under the FedEx tracking number [redacted] At this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedOur customer was able to speak to one of our Toshiba Order Desk representative and our customer has provided a refund based on the fair market value of the unitOur customer understands and agreed to that offerIf the customer has any questions or concern they may contact us at ***, at this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintToshiba can only provide our website which is go.toshiba.com/TV for VIDEO PRODUCT SUPPORTIf the product/unit is still not yet register our customer can visit this links for registration and to validate the warranty of the product.https://support.toshiba.com/support/warrantyValidation or wrc.toshiba.comHere are the following links that our customer can directly visit and to locate a Toshiba Authorized service Provider.Help me find a repair center for my Toshiba TV:http://support.toshiba.com/support/viewContentDetail?contentId=4009247aLOCATE A SERVICE CENTER:http://support.toshiba.com/asplocatorIn accordance to the Standard Limited Warranty of the unitToshiba Warranty stated.How Long Does This Warranty Last? One (1) year after the date of your purchase (“Limited Warranty Period”)The Limited Warranty Period for the rechargeable battery included with the Product is one (1) year from the date of your purchase.What Are Your Obligations? You must retain proof of purchase showing price, date, location ofpurchase and Product description which may be required for warranty serviceToshiba stronglyrecommends you register your Product either during the initial staof the Product, or online atregister.toshiba.comYour failure to complete Product Registration will not diminish your rightsunder this Limited Warranty

A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaintAfter doing a research TAIS
has offered our customer to send the unit to Depot to have a repair on it
however our customer requested a replacementOne of our corporate
representatives explained
to the customer that the best option regarding his
concern is to have a repair in accordance to the Standard Limited WarrantyIf
our customer is willing send the unit to Depot they may contact Technical
Support to have an assistance creating a repair order at 800-457-At this
time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer can file a claim for the unitTAIS response is based on the Standard Limited Warranty (SLW) of the unit and terms and condition of the process for acclaimThey can visit our website www.acclaim.toshiba.com or they may contact at 888-***-***At this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for any inconvenience that our customer has experiencedTAIS has advised our customer that we will forward the case to our Order Desk Department to process his requestOur customer will receive a call within 1-business days from one of the Order Desk representativeTAIS has advised our customer that if they have any questions or concern they may contact us at 949-461-At this time we consider this matter closed

A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaintBased on our findings, we have provided technical
assistance as a courtesy to our customer that should resolve the issueOur
senior technical support representative reported that the issue persisted after
troubleshootingThis issue is now considered as an issue that is beyond to the
standard limited warranty coverage of the unitAt this time we consider this
matter closed

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our Corporate Department has advised our customer that her TV needs to send to an Authorized service provider (ASP) to have it diagnose and fixed and that is covered by the standard
limited warranty of the unitTAIS has informed our customer that a replacement is not the optionAt this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am disappointed in Toshiba's response in this matterI continue to offer proof that the original complaint was made within the warranty period as the TV was purchased within a year when the problem arisedThe problem with the lines and discoloration on the screen is a manufactured defect and not the result of any physical abuse to the TVAs a result the problems should be covered within the limited warranty by Toshiba, the manufactureThe problem was first reported on 2/4/and the TV was purchased on 4/2/This is well within a year of purchase of the TV I attached pictures of the problem as well as the original receiptIt is a shame the manufacture can simply state that we do not have any records of your original phone call so your current problems are out of warranty, although the problem has been the same as it was on 2/4/Any help from Revdex.com would be appreciated to resolve this matter.]
Regards,
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