Toshiba America Information Systems Inc

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer can file a claim
for the unitThey can visit our website www.acclaim.toshiba.com or they may contact at 888-592-At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I believe that Toshiba still has the responsibility even thought it is out of warranty because the LAN Port they chose and installed in my laptop did not fit the US standard Ethernet cable adapter and it is the design problem, not the defective product, so they shall recall and change this type of LAN port at their costs
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by
telephone on the following dates 03/17/2015, 03/18/2015; 03/20/however, our customer has not returned any of correspondence requestsIf the customer has any questions or concern they may contact our acclaim department at ###-###-####At this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS has
informed our customer that any physical or accidental damage (meaning not intended damage) is not covered under the Standard Limited Warranty (SLW)Our customer was also told by one of the Authorized Service Providers (ASP) that they will not continue the repair since there’s a crack on the back of the screenIf our customer wishes to continue the repair, they will need to shoulder the cost since the issue is not part and covered by the Standard Limited Warranty (SLW)At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.All they have to do is reference the acclaim coupon code or my email address to find my information They are not interested in resolving this matter Why offer a warranty on devices if they are not willing to make efforts to resolve issues with warranty replacements
Regards,
*** ***-***

A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the
inconvenience our customer has experiencedTAIS has offered to send the unit to our Toshiba engineers for them to diagnose and fix the issueTAIS has advised our customer that we will process a VIP repair and we will send a free box that they can use sending the unit going to our repair facilityOur customer agreed and accepted the offerIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed

Revdex.com:
Please provide a fax number so that a copy of the receipt can be forwarded to youAlso, I did not receive a response concerning the use of an authorized repair technician locallyPlease inform the company that I would like to have a response
Thank you
*** ***

A TAIS representative was in contact with our customer on 02/20/TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 11/22/Per the Standard Limited Warranty it states, “Toshiba America Information Systems, Inc(“Toshiba”)
warrants that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in materials and workmanship under use during the Limited Warranty Period.” Also, “How Long Does This Warranty Last? One (1) year after the date of your purchase (“Limited Warranty Period”).” Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceIf the customer is in need of a Recovery media, that may be purchased at ***The fulfillment of the order for the disc would be $and the USB would be $If the recovery media was not able to be created when the unit set up was completed, TAIS would have needed to be notified within the first thirty days of ownershipAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research it appears that TAIS repair facility received the whole
system unit without the RAMThe computer came in the repair facility with a mainboard issue so TAIS replaced it because it is still under warrantyTo make sure the unit works properly, TAIS technicians have tested the unit using their master RAM and USB before sending it to our customer, at this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Ms***, I received my computer today and everything appears to be working fine. Thank you, Very much!
It would have been better if they did this months ago when I first complain to tech support. Also I hope that something gets done about the minute wait before tech support answers there phone
Thanks again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received my computer back on Friday (August 8) repaired AFTER I approved the repairs So this just shows you how Toshiba works and communicates with each other
I did not spill any liquid on my computer at any time and I feel they should look into why the fan constantly runs on computers such as mine Maybe it's a heat-moisture issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
rgb(34, 34, 34)">
Case number ***
When I answer the phone from phone number *** *** *** the person calling hangs up.
When I try calling the number I get a recording that the number is wrong.
So the business is full of it when they say that they have tried to resolve this
Regards,
*** ***

A Toshiba America Information System (TAIS) representative has been in contact with our customerAdvised our customer that we can send her
computer to our repair facilities and our Toshiba Engineers who will diagnose what is the main issueOur customer agreed with that offerIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed

A TAIS representative was in contact with our customer on 01/15/TAIS has apologized for any inconvenience TAIS received the customer’s unit on 01/10/in our repair facility with a BIOS Password repair, which is out of scope of the warranty (out of scope of meaning it’s
not covered under the warranty)TAIS had informed the customer that the cost of the repair is now their responsibilityThe customer has received the unit back repaired under the Fed Ex tracking number (***)As far as any extended warranty, all repairs have a day guarantee from the date of completionAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the
inconvenience our customer has experiencedTAIS has informed our customer that we will continue the repair and this time we will send her computer to our Toshiba EngineersTAIS has advised our customer that she will receive a free box that she can use to send the computer to our Toshiba Engineer repair facilityOur customer agreed with thatIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer
has been contacted by one of our corporate representative and they found out that our customer was dealing with Toshiba Repair Services (***) which is a 3rd party company TAIS has no ability to access, manage, or modify their systemIf the customer has any questions or concern they may contact our Technical Support Department at ###-###-####At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory if the battery replacement corrects the problem with my laptop,and it is restored to good working order.. I will contact Toshiba if the battery replacement does not correct the problem with my laptop. The Techthat I spoke with over the phone advised me that the battery should correct the problem? But if for some reason it does not there could be a defect in the system, at this point I would have to continue to communicate with the company to get my system taken care of. When my laptop is restored to good working order, I will consider this complaint resolved
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS has informed
our customer that physical and accidental damage is not covered under the Standard Limited Warranty of the computerOur customer may contact Toshiba Repair Services at ###-###-#### or may visit their website at www.toshibarepairservices.com to setup a repair or they can go to any local Authorized Service Providers (ASPs) affiliated to ToshibaAt this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I do not care what Toshiba has to say about their products I tried fixing their computer but their products are horrible I just want the money back I put in $dollars into fixing this still does not work right Is there anyway you can get my money back or what about a new product from them that is worth the money I am asking for which is $