Toshiba America Information Systems Inc

A TAIS representative has been in contact with the customer on 01/28/and via voice mail on 01/29/TAIS has apologized for any inconvenience and has informed the customer the unit has been repaired and is in transit back to the customer under the Fed Ex
tracking number of
***The customer may contact us directly if there are any questions or concerns at ###-###-####At this time we consider this matter closed

A TAIS representative has made multiple attempts to contact our customer by telephone on the following dates 06/26/2014, 06/27/2014; 06/30/however, our
customer has not returned any of correspondence requestsIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed

A Toshiba America Information System (TAIS) has reviewed our customer complaintAfter doing a research TAIS already reversed the holding charges to our
customer account last Jun 09:47:AMIf the customer has any questions or concern they may contact as at ###-###-####, at this time we consider this matter closed

A Toshiba America Information Systems
(TAIS)
representative has reviewed our customer complaintAfter doing a research TAIS
found out that our customer has been contacted by one of our corporate
representatives and was advised that a depot repair was created and he needs to
send his computer to our repair facility to have it diagnose physically by our
techniciansIn accordance to the Standard Limited Warranty (SLW) of the unit
refund or replacement is not the optionUpon checking on the repair status of
the computer, our customer was able to send the computer to Depot on 05/20/
due to keyboard and battery charging issues and was delivered back to our
customer on 05/27/based from the *** tracking number ***At this
time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowA company would damage its reputation with limitless bad word-of-mouth all for the sake of emailing a customer a link??!! Seriously?! I'm astoundedNeedless to say, I will NEVER purchase another Toshiba product and I will make it my business to let anyone within the reach of my internet know that their company is NOT worth their money as they make no effort whatsoever to support their products.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They already sent this stock message before and I responded to it that it was unacceptable because this was manufacturer DEFECT not physical damage caused by any fault of mineIt is quite frankly disgusting that they just copy and paste messages instead of actually DEALING with customer complaintsWhat a completely horrible businessThey'll never see a dime from me and I'll make sure to make everyone I know that's shopping for any type of electronics aware of how dishonest Toshiba is about their warranty programCrooks.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** They did NOT inform me it was not in the warranty they just requested $dollars for repair and not stating what repair was needed..I would like to know how the unit was damaged only py charging? I have pictures showing the warpness of it becoming to hot? How is that possible?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWow :/, what a lame,
half-hearted responseDid you even read my 1700+ word complaint?
Does anybody care? I need to send the pictures again? I sent them the
photos times! For some reason, they can't figure out how to open
Jpegs and Png files, which are pretty basic picture formatsHowever,
I did send them all again yesterday ( September 17th,
), and said if they don't work out this time, they need to let me
know immediately, not wait until I call again in a few days since no
one ever calls me back when they said they wouldApparently, it
takes a village to “try” to solve my problemI have not one or
two cases mangers working on it, but four different case managers, a
supervisor, and a depot mangerThat, within it self, is ridiculous!
At the end of the day, Toshiba is the one responsible for my problem
Toshiba sent my computer to a repair facility, (which by the way has
many complaints against them, do a Google search if you are not lazy,
why Toshiba does business with them is beyond me), that was almost
across the country from where I live, risking it getting damage in
shipment, which it didn't thankfullyAnd, you sent it to a crappy
repair facility that has no idea how to do a repair properlyI
started this almost weeks ago and still no one from the repair
facility has even responded to any of the case managersAre they too
lazy to write an email or to arrogant to take accountability? Toshiba
needs to fight their repair facility on their own timeDoes
Toshiba feel good *** over a kid in high school? I should not
have to call you, you should call me and fix this issueASAP!!!
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer purchased the laptop on 06/08/and on our system it shows the first boot date of the laptop was on 06/13/meaning to say, our customer turned on the computer days after the purchase date so our customer has the opportunity to contact us to report or inform us about the issueThe standard limited warranty does not cover On-site service/repair or service made necessary by accident, misuse, abuse, neglect, improper installation/maintenance, modifications, fire, theft, acts of God, power failures, surges or electric shortages, lightning, or repairs by non-Toshiba authorized service providers, use outside of the environmental or operating parameters, or use with incompatible third party products.” At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I would like to add that Toshiba has responded positively only because of Revdex.comThank you
Regards,
*** ***

A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedAdvised our customer that Toshiba Repair Service will process a refund back to his account and also TAIS has informed the customer that Toshiba Repair Service is taking care of the issueAdvised our customer that if he has any questions or concern he can contact us at 949-461-4321, at this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that our customer was able to speak with one of the case managers and was advised that his computer needs to send to our depot repair facilty due to a hardware issue after the diagnostic by Toshiba technical support and there senior tech representativeHowever, our customer asked for a refund or replacement
And Toshiba (TAIS) would provide or post on there consumer notice page if there's any common issue with the product or a recall programTAIS doesn't have a loaner unit program to provide to customersIn accordance to the Standard Limited Warranty refund or replacement is not the option, TAIS has explained that the unit should be diagnose physically by our technicians in our repair facilityThe standard Limited Warranty Stated:
What Will Toshiba Do? If the Product fails to work as warranted, Toshiba will, in its sole discretion, repair or replace the Product or part with a new or remanufactured product/part that is at least equivalent to the original Product/partThis is your sole and exclusive remedy for breach of warrantyReplacement parts or products are warranted to be free from defects in materials and workmanship for thirty (30) days or for the remainder of the Limited Warranty Period, whichever is longerOur customer may visit our website at warranty.toshiba.com for warranty the detailsOnly repair is the sole optionTell us why here

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaintAfter doing a research TAIS found out that our customer was able to
speak with our technical support department due to a software issue of the unitOur customer’s computer was already out of warranty since February and even if the warranty is not expired in accordance to the standard limited warranty (SLW) of the computer any replacement or fixes of software is not coverSeeing as the customer has exceeded the warranty period they are now responsible for any repairs/ and or technical assistanceOur customer can contact Toshiba Repair Services at 1-800-438-At this time we consider this matter closed

A TAIS representative has made multiple attempts to contact our customer by telephone on the following dates 09/09/2014, 09/10/2014; 09/11/however, our
customer has not returned any of correspondence requestsIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has reviewed our customer’s complaintAfter doing a research our customer’s computer is already out of warranty since 04/29/and since our customer mentioned that they took the computer to *** *** for repair TAIS will advise our customer to contact *** *** again to check what would be the problem since they paid for the service or they can contact Toshiba Repair Service at ***And using our customer information like name, phone number or email address TAIS cannot find any records in our system regarding to the issue before the warranty runs out, at this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

A TAIS representative was in contact with our customerTAIS received the customer’s unit on 02/19/in our repair facility with a cracked LCD screen and liquid damage, which are out of scope of the warranty (out of scope meaning this is not covered under the warranty)TAIS has informed
the customer that the cost of the repair is now their responsibilityThe customer has received the unit unrepaired back from the depot via Fed Ex *** (Wed 3/05/3:pm)At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowPlease refer my earlier complaint #*** where in I complained that my computer stopped working within months of purchase, model # *** * ** * * ** serial # ***, and their case assigned number *** and the case was handled at your end and they called and agreed to send a brand new computer within a short timeThe computer was purchased on 12/27/and the computer stopped working within months timeI contacted them on 7/1/and since then it continued back and forth with thier repair center which they could fixWhen I was contacted by your office I replied that the case was resolved and they have agreed to give me a new computerHowever they have NOT resolved the case yetThey have been asking me to supply the copy of purchase receipt which I had sent them before October After several weeks they agreed that they have received the purchase receipt, but they said they are going to find out if they will prorate the cost or what they will do, but till date I have not received the either the refund or a new computerI think their intention is to keep on delaying so much that finally I will go and buy a new computer and they will not need to apy me anythingI think they run a shabby business Either they refund my purchase cost of $or they send me a brand new computer (compatible or better) with another year of warrantyMy first preference will be to get the full refund and NOT to deal with such a shabby company
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below
Toshiba has asked for details regarding my complaint. I have called and spoken to a representative twice as well as tried several times in between with no agent picking up the line. The serial number is *** for my Toshiba laptop. The model number is C55t-A. I purchased it from Best Buy back in October of for plus sales tax. I had returned the first laptop within the day period that is allowed by Best Buy because the "K" was sticking and they swapped it out for the exact same model that I currently have. I have no other details. If Toshiba is interested in resolving this matter, they can reach me at *** or at ***@gmail.com. I have given Toshiba a risk-free option up front that would allow them to receive my defective battery at my cost, and send me a new one. They would risk zero financial loss other than the cost of a new battery which is already under warranty and only after confirming that my old battery is indeed, defective.
Again, they have my contact information in this letter. If they are truly interested in resolving this matter in an ethical manner, they will contact me
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Again I bought a laptop (which the button below the mouse pad clearly was defective) as it malfunctioned months after purchase. *** *** return policy has already expired. They say they can fix the button if the manufacturer allows them to fix it, which means they need to pay for *** *** to fix it, which is the best solution for the customer since at this point, I would incur a shipping expense. It is clear Toshiba is not going ot to the right thing and allow me to get it fixed locally. Bad business practice. Please keep the complaint on file with No Resolution since they refuse to pay for the shipping and they refuse to allow *** *** to fix the defective part]
Regards,
*** ***