Total Care Chiropractic

Mr [redacted] , The warranty for the tractors is months, 50,miles and is provided at no cost to you when the tractor is leased, and the provider is a third partyThis warranty is certainly not bumper to bumperThe coverage is explicit, it is located in the warranty contract that you were provided at pick up, and the coverage was most certainly explained to you on multiple occasionsAny frustrations or concerns you have regarding the warranty should be taken up with the warranty providerYou can locate their contact information in the contract I already mentioned The shut down mechanism on the tractors does not shut you down immediatelyIt does not kill the engine, as I am sure you are completely awareWe have no interest in creating a safety hazardWhenever you came to a stop, the tractor simply would not start back upWhile it is understood that this is frustrating, may create loss in revenue for you, as well as inconvenience, it is also the cost of your irresponsibilityWe want our lessees to make as much money as they can, have the best contracts they can, and work for the best employers they canHowever; this is also contingent on those lessees being responsible business owners and paying for the tractors they contractually agreed uponOur maintenance department has reviewed your case on multiple occasions, and our decision to forego any compensatory action in your case is not a lack of upper management awarenessThe reason we are not doing as you ask is because your complaint does not hold any validity, your temperament towards our employees is unprofessional and indignant, and your frustration is a sole function of your own failure to pay on the tractor as contractually agreed upon and complete your obligations as a lessee that allowed you the equipment you are using in the first placeYour lack of awareness for such overwhelmingly numerous contract details that are all explained in great detail multiple times in the leasing process is a result of your own ineptitude

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: I am rejecting this response because:This issue has not been addressedThese people have continued to give me the run aroundI would like to know how this company plans to resolve this issue on a truck that was Not repaired by them when I came to sign for it.aThey need to refund my repairs & tow costsThe bill was included in my last correspondence Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: I am rejecting this response because: Regards, [redacted]

We are sorry to hear of [redacted] 's frustrationHowever; we think his frustration is also fairly misguided and misinformedWe are hopeful that it is not intentionally misinformedPlease see attached Vehicle Release - Non Lessee formThis is the form signed by all Lessees that cannot be present to take delivery of the tractor they have leased themselvesIt becomes the responsibility of the person therein named to inspect and test drive the tractor, remedy any issues, and relay any pertinent information communicated at delivery to the Lessee when they pick up the tractorIn this case it was [redacted] who took delivery of the vehicle, and he should have communicated with [redacted] regarding the first payment date clearly written in the attached Seating Checklist as 11/(Friday of this week)This is precisely the reason we much prefer to have the Lessee take delivery of the tractors they have leased as there is a significant amount of communication that takes place there, and we like our Lessees to be able to ask questionsWhile it is unfortunate [redacted] missed this and his payments are starting earlier than he has indicated he expected, he received the same week grace period that all Lessees receive and his first payment date was clearly provided in his checkout paperwork [redacted] ***'s job is to uphold OTR's interest and make certain that Lessees complete their contractual obligations as they occurShe also does a significant amount of problem solving to create plans to help accommodate Owner / Operators and make them successful in their lease obligationsShe runs into many difficult scenarios and lessees are some times upset because they are simply not getting the answers they want to hearShe handles these situations fantastically and is very well liked by all Lessees who do what they say they are going to do, and responsibly honor their commitments as statedI have listened to all calls with respect to this case and read through all e-mail correspondenceIt appears that the person [redacted] should probably be upset with is [redacted] who must have done a poor job communicating the information relayed at pick up and providing [redacted] with the pertinent documentation turned over While we certainly hate to lose business, we also look for responsible owner / operators and business ownersAt this early point in the lease [redacted] has not demonstrated this to OTRWe do not lease multiple tractors to Lessees without months of payment history and we almost never lease tractors at a time unless it is to a small to medium size fleet we are certain can handle this kind of capacity [redacted] is again misinformed thinking he could lease tractors from OTR next month but we do wish him the best of luck in all his business endeavors in the future

OTR provides tractors on a commercial TRAC Lease to operatorsHowever; some units have remaining factory warrantyOTR also pays to have third party warranty put on tractors frequently as well - in this case Mr [redacted] had a third party warranty from NTP that covers specific and limited componentsThese components are listed in their entirety in warranty contract that all Lessees are furnished at pick up of the tractorOur Operations folks certainly try to be helpful to Lessees in getting issues / claims covered or partially covered by any Third Party warranty providers used, but unfortunately OTR is not the decision maker for warranty claims - the third party isThird party warranty providers do not under any circumstance reimburse for paid invoices, even if the components repaired would have been covered under warrantyStandard process is to reach out to them when an issue is believed to be covered under warrantyThey then direct the Lessee to a shop in their network where the unit will either be repaired or further inspection will be completed to determine if the item is covered under warrantyOTR briefs all of its Lessees as a standard regarding how to go about the proper steps to file claim at pick up, and also frequently advises Lessees on the steps to take for warranty claims while under leaseWhile OTR's operations representatives may give their opinion as to whether an item may be covered under warranty to help give the Lessee some clarity and direction, they certainly cannot make the decision to uphold a claim as the third party provider, in this case NTP, is the sole decision maker for warranty claimsAgain, they will never in any circumstance cover any repairs of any kind, be they components under warrantyor not, if the proper steps are not takenCertainly not if they are not informed until after the invoice has been received and paidEither way OTR has no control over either scenario, so while it is unfortunate Mr [redacted] seems confused regarding how this works and what steps to take, there is nothing OTR can do and he had all the information to properly correctly go about the claim he believes should have been covered at his disposal

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12801460, and find that this resolution is satisfactory to me Regards, [redacted] I trait every thing they said, the factory warranty, and the thir party warranty, finally I contact Zolotor he transfer me to Chat because he can help me better with that I call Chat he never calls me back

The message was difficult to followI will attempt to respond to the complaints as clearly as possibleMr [redacted] 's assertions are in boldI planned the purchase with sales person [redacted] ***,for several months leading up to the day I arrived with my drivers two pick up the trucks and return to Dallas, TXI am certain this is true, given many of our lessees take a great deal of time before they decide on a tractorSome take a few days, some a few weeks, others a few monthsHowever; we do not hold equipment for multiple months under any circumstance so if the implication is that you picked out trucks months in advance that were not ready for you, this is highly inaccurate as it conflicts with multiple company policies and protocols I was supposed to view each truck online before purchase that never happened While it is ideal that our lessees see detailed photos of the unit ahead of their scheduled pick up in a perfect world, this is not always how it happensMany units on our webpage display the status “Will Be Available” and these are frequently leased without photos and pick up is often scheduled for the day they are frontline ready for the customersAs a policy, OTR does not put any photos of tractors on their webpage that are not ready to goIt is likely that the trucks you chose to lease were not ready with “Available” status on our webpage when you chose themWhile this is unideal, it was most certainly your choice and we have a large inventory of other units ready with photos that can be chosen at any time I was told OTR Leasing does a full inspection of all trucks and repair or fix anything wrong with the trucks before the purchaser purchase · You are most certainly correctThe documents from the inspections for your tractor are attached (see attachments “103116_Check In.pdf”, “BBFull Throttle Repair”, “BBKaw Repair”) I arrived and the two trucks were not as stated and found to not be inn the best conditionI refused the Volvo truck, requested a second truck was told the only thing left was Freight-liner that I took along with the Freight-liner · This certainly seems to be a standard back and forthWhile we certainly aim to please our customers with the equipment they choose ahead of pick up, this does not always happenAt any point during pick up a customer can decline the truck they have chosen and choose a different truck, or leave without a truck altogetherI cannot speak to the condition of the trucks you were displeased with as there is no file on record for those units, but we must have rectified the situation to your liking at the time as you did leave with tractors The trucks were taken Nov 30th to Dallas and Taken to deBorge Transportation the following morning November 31,The Black (VIN BB5926) did not pass the inspection and several parts had to be replaced, Dryer Vac, oil leak,check engine light own,Batteries were all badAll units are leased AS-ISThis was explained to Mr [redacted] in the sales process, and again upon pick upWe have had Mr [redacted] confirm his acceptance to this in his execution of multiple forms of documentation at various stages of our leasing process(see attachments “Seating Checklist.pdf”, “Lease Agreement.pdf” pg4,pg18,pg20, “112916_Additional Conditions.pdf”)Additionally, all lessees are encouraged to conduct a third part inspection of the tractor ahead of tractor acceptanceMr [redacted] chose not to do this Finally, Mr [redacted] payment did not clear on 03/10/17, as was the case for several other payments, and after significant back and forth between our folks and him, his tractor starter was disabledIf his truck was on the side of the road we were certainly aware, but starters are not disabled without warning and without multiple weeks of non paymentMr [redacted] knew his payments were not going to clear, he knew the coming ramifications for said non payment as he was most certainly warned on multiple phone calls (all of which are recorded), and the ramifications of his failing to pay on the tractors as contractually agreed upon resulted in the disablement of his leased equipmentThis is something well within the bounds of the contract and is not to be taken lightly, as only severely delinquent customers who have, in every case, had multiple weeks and with numerous attempts made from our staff to get their account current all while they fail to do so

In our lease-to-own program OTR Leasing maintains titles for all tractors on lease in OTR's nameAt the end of the lease term Lessees have the option to purchase their tractor for the residual value stated in the lease, and at this point OTR signs over their titleHowever; during the lease term, the Lessee is required to maintain an insurance policy in their nameWhen making an insurance claim, because the Lessee is the insured party and OTR is the loss payee and additional insured, as well as the title holder, it is required that the check be endorsed by both parties (or that one part have limited power of attorney for the other to sign, which is the case with the vast majority of our Lessee's)With limited power of attorney in place, OTR can sign on behalf of its Lessees to endorse the insurance check and speed up the payment process for the necessary repair during the claim processIn Mr***'s case his insurer cut the check for the claim on his leased tractor on 08/17/17, and mailed it to the repair shop where the truck was being fixedHowever; the repair shop did not reach out to OTR to endorse the check, or do anything with the check at all, until 08/29/17, nearly weeks laterThis is the primary reason for the delay in payment for Mr***'s tractorOTR followed standard procedure and in a timely mannerAdditionally, OTR's calls, incoming and outgoing, are all logged in its phone system and dialerMr [redacted] has indicated that he reached out to [redacted] numerous times and without response, but our records show that Mr [redacted] had only two missed calls within minutes of each other and one voice mail at 10:AM CST on 09/just a few hours before he submitted this complaintOTR does not believe this is at all indicative of a lack of timeliness or urgency to address Mr***'s issue in the least, and the delay in payment was due to a lack of follow through with the insurance company and the repair shop that was seeking payment for the claim repair

OTR's policy regarding deposits is extremely clear, and communicated with all customers prior to their paying deposits - deposits are non-refundable but they are transferrable should the customer decide they would prefer a different unitOTR sales reps communicate this clearly with all customers
and provide documentation for customer acknowledgement and execution dictating the deposit to be non-refundable in natureCustomers certainly have the right to change their mind, but they do so in full knowledge that their deposit will not be refunded to them. *** has made some fairly outlandish accusations hereAll of our sales reps are highly responsive to e-mails and phone callsNo one goes days without a response for daysWhen customers pay a deposit it is on a specific unit in order to hold that unit and begin the make-ready processOTR leases trucks to folks all over the US so this point in the process requires the most diligent communication in order to properly coordinate pick up***'s claim that he "never selected a truck" even though he paid a deposit conflicts with OTR policy and every logical reason that a customer would pay a deposit in the first placeCustomers do not pay deposits just to pay them, they pay them to reserve specific equipment as it is limited in quantity, year, make, and miles***'s sales rep was ***He never spoke to Roman in OctoberIt was not until last week that he was escalated to Roman because ***, his original rep, happened to be out of townDeposits only stay active in OTR's system for daysThis is ample time for a serious customer to come and pick up a tractorNot only is *** well past the same quarter that he originally paid the deposit, he is not even in the same calendar yearHe certainly was not laughed at, but he became disgruntled when he was told something different than what he wanted to hearOTR expects customers to be responsible and proactiveReaching out in July of for a deposit paid in October of is excessiveOTR sales reps are paid on commission, as most sales folks are, and commission is not paid until the tractor is picked up, thus beginning the respective leaseOTR is in the business of leasing trucks, not taking deposits, and sales reps receive no incentive to take deposits from customers that do not turn into truck leases, as they do not receive any commission income from this***'s attempt to defame ***, OTR, and it's sales team in order to receive a refund for a deposit he paid in full knowledge of it being non refundable in nature, and in October of last year, is unfoundedWe are a lease-to-own programOur name is OTR LeasingThe path to ownership is clearly outlined on our website, and no customer pays a deposit without full knowledge that they have the opportunity to own the tractor***'s final assertion is as unfounded as the rest

It has been clearly communicated with Mr*** what OTR plans to do with respect to this matter, per his own messageThere will be no further action or offers of additional support for Mr*** outside of what has already been offered up to him by both MrHall and MrMuller

OTR Leasing obtains Power of Attorney in order to provide the most efficient service possible within the structure of the lease, given OTR is the sole title holder as explained in the previous responseThis is included in the terms of the contract that Mr*** executed with OTR, and thus OTR had the authority to sign on his behalf for the check in order to get the repair for which the claim check was issued paid forOTR certainly did not intend to keep the repair from being paid for or hold up the process, but Mr*** disputed the check when OTR went to release the funds for the claim because he did not believe OTR could sign on his behalfThe check issuer and bank were then forced to hold the funds until they investigated on Mr***'s behalfFor this reason the truck leased by Mr*** was not free to leave the shop until October 6th, thanks solely to the fact that Mr*** disputed OTR's attempt to pay the claim which in turn created further delay for the very issue from which this complaint originated

When Mr. [redacted] originally picked up the tractor he is leasing from OTR on 08/23/17 the unit did have a coolant leak that was fixed at OTR facilities and at OTR's expense. On 08/25/17 [redacted] spoke to an OTR rep for the first time regarding any kind of potential...

issue with the tractor - he indicated the truck was running well but the check engine light had come on and the 5th wheel was locking on the trailer. A trouble ticket was created for him, as the representative he spoke with did not have the authority to resolve his issue, and an OTR maintenance representative reached out to him on that same day. Mr. [redacted] was advised to reach back out to us if the problem persisted, and that the 5th wheel on the truck was new.   On 08/29/17 another trouble ticket was created for Mr. [redacted] when he informed one of our representatives that his tractor was again leaking coolant, and the check engine light had come back on. On 08/30 one of OTR Leasing's maintenance representatives reached out to [redacted] and informed him that he would be responsible for the tractor repair, as all lessees are responsible for the ongoing maintenance of their tractors. OTR leases used commercial equipment to Owner / Operators. All contractual documentation clearly states the equipment is leased AS-IS, though OTR does provide a third party warranty for the tractors that covers the engine and critical components. Unfortunately the items that Mr. [redacted] felt needed to be fixed were not covered under that third party warranty. However; despite this OTR advised Mr. [redacted] that he could receive a 50% credit to his maintenance account for the coolant repair if he could make it to OTR's maintenance provider, KAW Services in Pleasant Valley, MO, to have the repair completed. He declined to come to Pleasant Valley for resolution. Mr. [redacted] had another trouble ticket created for him on 09/08 for the same issues as the ticket from 08/29. He was again advised that he could come to Kansas City in order to have his issues resolved with the tractor. It is common practice for multiple folks to be in contact with the same Lessee to address issue items, as OTR has multiple departments and experts that deal with the ongoing resolution and communication regarding these sorts of things. While Mr. [redacted] may have been transferred to the department best fit to address his issue, OTR's communication with him was reasonable and timely. None of the additional issues Mr. [redacted] mentioned were addressed with OTR, and Mr. [redacted] was offered a solution multiple times that he did not accept for the issues that were addressed. OTR is more than willing to go above and beyond its contractual obligation to Mr. [redacted], as was offered to him in conversations previous, but if Mr. [redacted] chooses to abandon or return the tractor then he will be in default of the Lease contract with OTR and his default will be treated as such.

OTR provides tractors AS-IS on a commercial TRAC Lease to operators. However; some units have remaining factory warranty. OTR also pays to have third party warranty put on tractors frequently as well - in this case Mr. [redacted] had a third party warranty from NTP that covers specific and limited...

components. These components are listed in their entirety in warranty contract that all Lessees are furnished at pick up of the tractor. Our Operations folks certainly try to be helpful to Lessees in getting issues / claims covered or partially covered by any Third Party warranty providers used, but unfortunately OTR is not the decision maker for warranty claims - the third party is. Third party warranty providers do not under any circumstance reimburse for paid invoices, even if the components repaired would have been covered under warranty. Standard process is to reach out to them when an issue is believed to be covered under warranty. They then direct the Lessee to a shop in their network where the unit will either be repaired or further inspection will be completed to determine if the item is covered under warranty. OTR briefs all of its Lessees as a standard regarding how to go about the proper steps to file claim at pick up, and also frequently advises Lessees on the steps to take for warranty claims while under lease. While OTR's operations representatives may give their opinion as to whether an item may be covered under warranty to help give the Lessee some clarity and direction, they certainly cannot make the decision to uphold a claim as the third party provider, in this case NTP, is the sole decision maker for warranty claims. Again, they will never in any circumstance cover any repairs of any kind, be they components under warrantyor not, if the proper steps are not taken. Certainly not if they are not informed until after the invoice has been received and paid. Either way OTR has no control over either scenario, so while it is unfortunate Mr. [redacted] seems confused regarding how this works and what steps to take, there is nothing OTR can do and he had all the information to properly correctly go about the claim he believes should have been covered at his disposal.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We are sorry to hear of [redacted]'s frustration. However; we think his frustration is also fairly misguided and misinformed. We are hopeful that it is not intentionally misinformed. Please see attached Vehicle Release - Non Lessee form. This is the form signed by all Lessees...

that cannot be present to take delivery of the tractor they have leased themselves. It becomes the responsibility of the person therein named to inspect and test drive the tractor, remedy any issues, and relay any pertinent information communicated at delivery to the Lessee when they pick up the tractor. In this case it was [redacted] who took delivery of the vehicle, and he should have communicated with [redacted] regarding the first payment date clearly written in the attached Seating Checklist as 11/18 (Friday of this week). This is precisely the reason we much prefer to have the Lessee take delivery of the tractors they have leased as there is a significant amount of communication that takes place there, and we like our Lessees to be able to ask questions. While it is unfortunate [redacted] missed this and his payments are starting earlier than he has indicated he expected, he received the same 4 week grace period that all Lessees receive and his first payment date was clearly provided in his checkout paperwork. [redacted]'s job is to uphold OTR's interest and make certain that Lessees complete their contractual obligations as they occur. She also does a significant amount of problem solving to create plans to help accommodate Owner / Operators and make them successful in their lease obligations. She runs into many difficult scenarios and lessees are some times upset because they are simply not getting the answers they want to hear. She handles these situations fantastically and is very well liked by all Lessees who do what they say they are going to do, and responsibly honor their commitments as stated. I have listened to all calls with respect to this case and read through all e-mail correspondence. It appears that the person [redacted] should probably be upset with is [redacted] who must have done a poor job communicating the information relayed at pick up and providing [redacted] with the pertinent documentation turned over.  While we certainly hate to lose business, we also look for responsible owner / operators and business owners. At this early point in the lease [redacted] has not demonstrated this to OTR. We do not lease multiple tractors to Lessees without 6 months of payment history and we almost never lease 3 tractors at a time unless it is to a small to medium size fleet we are certain can handle this kind of capacity. [redacted] is again misinformed thinking he could lease 3 tractors from OTR next month but we do wish him the best of luck in all his business endeavors in the future.

The message was difficult to follow. I will attempt to respond to the complaints as clearly as possible. Mr. [redacted]'s assertions are in bold. I planned the purchase with sales person [redacted],for several months leading up to the day I arrived with my drivers two pick up the trucks...

and return to Dallas, TX. I am certain this is true, given many of our lessees take a great deal of time before they decide on a tractor. Some take a few days, some a few weeks, others a few months. However; we do not hold equipment for multiple months under any circumstance so if the implication is that you picked out trucks months in advance that were not ready for you, this is highly inaccurate as it conflicts with multiple company policies and protocols.   I was supposed to view each truck online before purchase that never happened While it is ideal that our lessees see detailed photos of the unit ahead of their scheduled pick up in a perfect world, this is not always how it happens. Many units on our webpage display the status “Will Be Available” and these are frequently leased without photos and pick up is often scheduled for the day they are frontline ready for the customers. As a policy, OTR does not put any photos of tractors on their webpage that are not ready to go. It is likely that the trucks you chose to lease were not ready with “Available” status on our webpage when you chose them. While this is unideal, it was most certainly your choice and we have a large inventory of other units ready with photos that can be chosen at any time.   I was told OTR Leasing does a full inspection of all trucks and repair or fix anything wrong with the trucks before the purchaser purchase ·       You are most certainly correct. The documents from the inspections for your tractor are attached (see attachments “103116_Check In.pdf”, “BB5926 Full Throttle Repair”, “BB5926 Kaw Repair”)   I arrived and the two trucks were not as stated and found to not be inn the best condition. I refused the 2010 Volvo truck, requested a second truck was told the only thing left was 2013 Freight-liner that I took along with the 2011 Freight-liner ·       This certainly seems to be a standard back and forth. While we certainly aim to please our customers with the equipment they choose ahead of pick up, this does not always happen. At any point during pick up a customer can decline the truck they have chosen and choose a different truck, or leave without a truck altogether. I cannot speak to the condition of the trucks you were displeased with as there is no file on record for those units, but we must have rectified the situation to your liking at the time as you did leave with 2 tractors The trucks were taken Nov 30th to Dallas and Taken to deBorge Transportation the following morning November 31,2016. The Black 2011 (VIN BB5926) did not pass the inspection and several parts had to be replaced, Dryer Vac, oil leak,check engine light own,Batteries were all bad. All units are leased AS-IS. This was explained to Mr. [redacted] in the sales process, and again upon pick up. We have had Mr. [redacted] confirm his acceptance to this in his execution of multiple forms of documentation at various stages of our leasing process. (see attachments “Seating Checklist.pdf”, “Lease Agreement.pdf” pg4,pg18,pg20, “112916_Additional Conditions.pdf”). Additionally, all lessees are encouraged to conduct a third part inspection of the tractor ahead of tractor acceptance. Mr. [redacted] chose not to do this.   Finally, Mr. [redacted] payment did not clear on 03/10/17, as was the case for several other payments, and after significant back and forth between our folks and him, his tractor starter was disabled. If his truck was on the side of the road we were certainly aware, but starters are not disabled without warning and without multiple weeks of non payment. Mr. [redacted] knew his payments were not going to clear, he knew the coming ramifications for said non payment as he was most certainly warned on multiple phone calls (all of which are recorded), and the ramifications of his failing to pay on the tractors as contractually agreed upon resulted in the disablement of his leased equipment. This is something well within the bounds of the contract and is not to be taken lightly, as only severely delinquent customers who have, in every case, had multiple weeks and with numerous attempts made from our staff to get their account current all while they fail to do so.

In our lease-to-own program OTR Leasing maintains titles for all tractors on lease in OTR's name. At the end of the lease term Lessees have the option to purchase their tractor for the residual value stated in the lease, and at this point OTR signs over their title. However; during the lease term,...

the Lessee is required to maintain an insurance policy in their name. When making an insurance claim, because the Lessee is the insured party and OTR is the loss payee and additional insured, as well as the title holder, it is required that the check be endorsed by both parties (or that one part have limited power of attorney for the other to sign, which is the case with the vast majority of our Lessee's). With limited power of attorney in place, OTR can sign on behalf of its Lessees to endorse the insurance check and speed up the payment process for the necessary repair during the claim process. In Mr. [redacted]'s case his insurer cut the check for the claim on his leased tractor on 08/17/17, and mailed it to the repair shop where the truck was being fixed. However; the repair shop did not reach out to OTR to endorse the check, or do anything with the check at all, until 08/29/17, nearly 2 weeks later. This is the primary reason for the delay in payment for Mr. [redacted]'s tractor. OTR followed standard procedure and in a timely manner. Additionally, OTR's calls, incoming and outgoing, are all logged in its phone system and dialer. Mr. [redacted] has indicated that he reached out to [redacted] numerous times and without response, but our records show that Mr. [redacted] had only two missed calls within minutes of each other and one voice mail at 10:30 AM CST on 09/13 just a few hours before he submitted this complaint. OTR does not believe this is at all indicative of a lack of timeliness or urgency to address Mr. [redacted]'s issue in the least, and the delay in payment was due to a lack of follow through with the insurance company and the repair shop that was seeking payment for the claim repair.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: 12048273
I am rejecting this response because:
Regards,
[redacted]

Mr. [redacted], The warranty for the tractors is 6 months, 50,000 miles and is provided at no cost to you when the tractor is leased, and the provider is a third party. This warranty is certainly not bumper to bumper. The coverage is explicit, it is located in the warranty contract that you were provided at pick up, and the coverage was most certainly explained to you on multiple occasions. Any frustrations or concerns you have regarding the warranty should be taken up with the warranty provider. You can locate their contact information in the contract I already mentioned.  The shut down mechanism on the tractors does not shut you down immediately. It does not kill the engine, as I am sure you are completely aware. We have no interest in creating a safety hazard. Whenever you came to a stop, the tractor simply would not start back up. While it is understood that this is frustrating, may create loss in revenue for you, as well as inconvenience, it is also the cost of your irresponsibility. We want our lessees to make as much money as they can, have the best contracts they can, and work for the best employers they can. However; this is also contingent on those lessees being responsible business owners and paying for the tractors they contractually agreed upon. Our maintenance department has reviewed your case on multiple occasions, and our decision to forego any compensatory action in your case is not a lack of upper management awareness. The reason we are not doing as you ask is because your complaint does not hold any validity, your temperament towards our employees is unprofessional and indignant, and your frustration is a sole function of your own failure to pay on the tractor as contractually agreed upon and complete your obligations as a lessee that allowed you the equipment you are using in the first place. Your lack of awareness for such overwhelmingly numerous contract details that are all explained in great detail multiple times in the leasing process is a result of your own ineptitude.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12801460, and find that this resolution is satisfactory to me.
Regards,
[redacted]  I trait every thing they said, the factory warranty, and the thir party warranty, finally I contact  Zolotor he transfer me to Chat because he can help me better with that I call Chat he never calls me back