Total Comfort Heating & Cooling

Good morning, We are sorry that Mr [redacted] did not have a great experience with our companyHe had selected a limited supply product and put it into his shopping cartSince he opted to not complete the order, the item stayed in his cart but was not reserved for him since customers often add items to their cart with no intention of completing their ordersThe item was removed from his cart when a different customer decided to complete a purchase for that same item.Please contact me for any additional informationRespectfully, Kurt G [redacted] Customer Experience Executive

Mr [redacted] , I’m very sorry that your shopping experience with us left you with great concerns, due to the steps we take to confirm an orderOur goal isn’t to leave a customer, like yourself, with these concernsOur goal is to ensure that orders placed are valid and with the consent of the cardholderDue to the high dollar ticket items of the products we sell, we receive a number of orders placed that are without the cardholder’s consent and/or involve identify theftOver our many years, we have had to adjust and change our procedures to stay ahead of the game, so to speakWe have a number of steps that we’ve put in place to walk through the order verification processIn our last phone conversation with you, our order validation steps were completed, and we were prepared toship your orderThough, you declined, presumably due to your concerns that are mentioned hereI am very sorry that this has left you with these concerns and worriesI do want to assure you that no employee has your personal information here at CrutchfieldYour order was placed online where it is immediately encrypted and not visible for employees to viewThe concern (and steps) we take to verify an order is the same level of concern (and steps) we take to ensure that our customers' personal information is safe and secureWe go to great lengths on both accords.Per your request, I will gladly mail you a copy of this correspondence.If you would like to discuss further or if you have any questions, I would love to hear from you [redacted]

Horrible customer service I needed to replace a car stereo in a [redacted] and my local mechanic recommended purchasing through Crutchfield and letting him install I purchased a [redacted] receiver, backup camera, speaker for bluetooth, steering wheel adapter, etc The receiver didn't work with the bluetooth and there were other issues To get it repaired I would have to take it to a [redacted] dealer hours away I live in the San Francisco Bay Area, but somehow in a population of million there is no [redacted] authorized dealer here Crutchfield would fix it, but I have to pay for the labor to get it taken out of and put back in the car...plus shipping costs to send to them Insane I'm likely to just eat the cost of the equipment and installation to have this Crutchfield trash ripped out and utilize [redacted] insteadAbsolutely do not purchase anything from Crutchfield or you will regret it Much better off buying local and having the same dealer you buy it from install

Hello, we would love the opportunity to take care of this for ***The way in which we need to resolve this, though, hasn’t been agreeable to ***Our hope was to work with [redacted] and have them go back out to ***' location in order to pick up the [redacted] car stereo that [redacted] reports was received in error and have it returned to Crutchfield (at no charge to ***)We would most definitely pay for any return shipping on this so that our customer wouldn't have to pay for thisWe’ve been advised by the customer on more than one occasion that the [redacted] car stereo will never be returned to Crutchfield and to send out the [redacted] SPS-We would love the opportunity to rectify this mistake and to also figure out how it happenedIn order to do so, we are kindly requesting that the [redacted] be returned to Crutchfield to exchange it for the [redacted] SPS-speakersCrutchfield will also cover the outbound shipping, as well (no cost to the customer) Additionally, the customer’s bank contacted us that there has been a chargeback by the customer.I can be reached at [redacted] *** if [redacted] has any questions or needs anything furtherBest regards, [redacted]

As this order was placed in the name of [redacted] and her PayPal account is being used for payment we are only able to speak to Ms [redacted] Please have her call me at 1-800-388-2911, extension ***Thank you, Kurt G [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Good Morning, Thank you for your time As I stated I do not consider the issue resolvedCrutchfield had stated on the 14th that I would receive a call on the 16th between 4-That never occurred Crutchfield asked that I check with the [redacted] card issuer if they would cover the repair via an extended warranty since item was purchased on the*** The issuer does not offer this I did ask the radios manufacture for help and have furnished that company with all paperwork requested promptly without further response It has been several days since [redacted] has responded Please reopen the case as we are mid stream in resolving Thank you for your consideration [redacted]

First an apology to Mr [redacted] An apology for trying our best to bring swift and complete resolution to his situation This effort included communicating with our UPS Account Team regarding his situation and, in doing so, supplying them with his contact information We do this so that UPS has all of the necessary information to expeditiously handle the event and to bring speedy closure to the situation.Second, rest assured that we will not, under any circumstances, ever share his contact information with any of our parcel or freight carriers in the future even though it may delay the investigation associated with any missing or damaged shipments.Respectfully, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] am waiting for [redacted] evaluation of radio I am to deliver to their agent with letter from them for evaluation At that time [redacted] will decide as to outcome Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: A Crutchfield representative reached out to me to resolve this issueThe offer they provided me was satisfactoryI accepted Crutchfields offer and consider this issue resolved I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] you for your assistance in looking into this issueIt is greatly appreciated Regards, [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I returned the item that I receivedIf there was a difference in shipping weight it's because the seller double boxed the item and I sent it with just one box I'll contact my general counsel regarding the situation Regards, [redacted]

Hello, we are very sorry that this has taken awhile to work throughAs of 6/25, we have been advised by [redacted] that he’s expecting a letter from [redacted] regarding their decision on the matterBoth [redacted] and Crutchfield are unclear on exactly what that letter will sayWe were advised by [redacted] that he’d touch base with us to let us know more after receiving the letter from Pioneer Sincerely, [redacted]

Hello, we are very sorry that *** *** is having issues with his***We will be reaching back out to him to inquire further and see if there are any additional options that might work for him
Best regards,
*** ***
***
*** ***

Complaint: ***
I am rejecting this response because: 80% of this company's statements are untrueIt just proves the lack of professionalism of the employees/owner in this business' office.The appointment I made with *** was from 12-on 10/20/not from 8-I remember this
distinctly A voicemail is not a confirmationMost of what is in the company's response is untrue.In addition, their questioning and comments of my teaching abilities are slanderous and could be punishable by a lawsuit, if they continueI will keep a record of their comments to show my attorneyThese comments have no relation to the fact that they failed to fulfill a contracted service agreementIt is just an attempt to harass a former customer who was displeased with the company's lack of integrity.
Sincerely,
*** ***

Does not standby their products
*** receiver: Purchased and replacedThe replaced unit work fine for a monthThen just randomly shuts off, called and told to contact *** had me send it in for repairsCame back and worked fine for a weekCalled repair shop and was told to send backCalled Crutchfield and they told me I was out of luck since days expired***!!!! its been in repairs most of the daysWill not buy any products from them again

Hello, since Mr*** submitted his complaint, we have resolved the matter and sent him a upgraded replacementThe replacement was delivered on 2/13/We regret any inconvenience this created for our customer. Best regards, *** ***
*** ***
***
*** *** ***

Just bought a brand new ** *** televisionI unpack and set it up but quickly notice there's a smudge on the screen larger than the size of a fistAnd it's under the screen, not something that can be wiped offI call ** and I'm told that even though the TV is less than a day old they won't be able to do anything for me but send a technician out for repairObviously that's not something anyone would want to hear as after it's taken apart it'll probably never be the sameThis television is BRAND NEWDissatisfied, I called Crutchfield and explained the situationNot only are they sending me a brand new TV (backordered at the moment), they're letting me hold onto this one until the new TV arrivesOnce *** drops off the new TV they're going to be picking up the defective television on that same visitThis level of customer service rivals *** and goes above and beyond what any other store or service would do for a customerI'll certainly be switching to Crutchfield for future purchases

See attached

Hello, We regret that this situation has happened and that there we have any unhappy customer who has purchased from usWe needed time to thoroughly review all the records involved hereWe reviewed our sales records, serial numbers, weights with the shipper, and the vendor’s records
regarding this situationDue to all the details, we weren’t able to accept a return on an item that was never in our possession, in the endThe item we received back as a return is being returned to the customer in the coming days
Sincerely,
*** ***
*** *** ***
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
The Business is working with me to resolveThey have reached out to meI should have an update by Wed 6/18/as to Crutchfields
resolution
Thank you to everyone who is trying to resolve
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,[redacted]