Total Comfort Heating & Cooling

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
P.S. I will be looking forward to their support.  **

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Good Morning,
 
Thank you for your time.
 
As I stated I do not consider the issue resolved. Crutchfield had stated on the 14th that I would receive a call on the 16th between 4-12. That never occurred.
 
Crutchfield asked that I check with the [redacted] card issuer if they would cover the repair via an extended warranty since item was purchased on the[redacted].
The issuer does not offer this.
 
  I did ask the radios manufacture  for help and have furnished that company with all paperwork requested promptly without further response.
 
It has been several days since [redacted] has responded.
 
Please reopen the case as we are mid stream in resolving.
 
Thank you for your consideration.
 
[redacted]
[redacted]

As this order was placed in the name of [redacted] and her PayPal account is being used for payment we are only able to speak to Ms. [redacted]. Please have her call me at 1-800-388-2911, extension [redacted].
Thank you,
Kurt...

G[redacted]

Please check this company out before you get involved. I wish I had read the reviews

Hello, we are very sorry that this has taken awhile to work through. As of 6/25, we have been advised by [redacted] that he’s expecting a letter from [redacted] regarding their decision on the matter. Both [redacted] and Crutchfield are unclear on exactly what that letter will say. We were advised by[redacted] that he’d touch base with us to let us know more after receiving the letter from Pioneer.
Sincerely,
 
[redacted]
[redacted]

Horrible customer service. I needed to replace a car stereo in a [redacted] and my local mechanic recommended purchasing through Crutchfield and letting him install. I purchased a [redacted] receiver, backup camera, speaker for bluetooth, steering wheel adapter, etc. The receiver didn't work with the bluetooth and there were other issues. To get it repaired I would have to take it to a [redacted] dealer 2 hours away. I live in the San Francisco Bay Area, but somehow in a population of 10 million there is no [redacted] authorized dealer here. Crutchfield would fix it, but I have to pay for the labor to get it taken out of and put back in the car...plus shipping costs to send to them. Insane. I'm likely to just eat the cost of the equipment and installation to have this Crutchfield trash ripped out and utilize [redacted] instead.
Absolutely do not purchase anything from Crutchfield or you will regret it. Much better off buying local and having the same dealer you buy it from install

Mr. [redacted], I’m very sorry that your shopping experience with us left you with great concerns, due to the steps we take to confirm an order. Our goal isn’t to leave a customer, like yourself, with these concerns. Our goal is to ensure that orders placed are valid and with the consent of the...

cardholder. Due to the high dollar ticket items of the products we sell, we receive a number of orders placed that are without the cardholder’s consent and/or involve identify theft. Over our many years, we have had to adjust and change our procedures to stay ahead of the game, so to speak. We have a number of steps that we’ve put in place to walk through the order verification process. In our last phone conversation with you, our order validation steps were completed, and we were prepared toship your order. Though, you declined, presumably due to your concerns that are mentioned here. I am very sorry that this has left you with these concerns and worries. I do want to assure you that no employee has your personal information here at Crutchfield. Your order was placed online where it is immediately encrypted and not visible for employees to view. The concern (and steps) we take to verify an order is the same level of concern (and steps) we take to ensure that our customers' personal information is safe and secure. We go to great lengths on both accords.Per your request, I will gladly mail you a copy of this correspondence.If you would like to discuss further or if you have any questions, I would love to hear from you.  [redacted]

I have done business with Crutchfield for over ten years. The company has always been extremely informative about their products. I only had a problem with one order. They bent over backwards to make me happy. This included offering me a full refund even though the product return period had expired. I decided to replace the item and it has met my expectations. A very honorable place to do business.

The business has reached out to Revdex.com and has been unable to speak with the customer directly regarding this matter. The business feels that this can be resolved with a direct conversation...

wit the customer and requested he contact  [redacted]

Hello, we greatly appreciate the customer reaching out to us on this matter. While we have never received a request like this, we are very much willing to look into how our systems can accommodate. One of our Senior Associates,[redacted], will be reaching out to the customer directly.
Best...

regards,
[redacted]
Customer Support,[redacted]

First an apology to Mr. [redacted].  An apology for trying our best to bring swift and complete resolution to his situation.  This effort included communicating with our UPS Account Team regarding his situation and, in doing so, supplying them with his contact information. ...

We do this so that UPS has all of the necessary information to expeditiously handle the event and to bring speedy closure to the situation.Second, rest assured that we will not, under any circumstances, ever share his contact information with any of our parcel or freight carriers in the future even though it may delay the investigation associated with any missing or damaged shipments.Respectfully,[redacted]

Good morning,
We are sorry that Mr. [redacted] did not have a great experience with our company. He had selected a limited supply product and put it into his shopping cart. Since he opted to not complete the order, the item stayed in his cart but was not reserved for him since customers often add...

items to their cart with no intention of completing their orders. The item was removed from his cart when a different customer decided to complete a purchase for that same item.Please contact me for any additional information.
Respectfully,
Kurt G[redacted]
Customer Experience Executive

Hello, we would love the opportunity to take care of this for [redacted]. The way in which we need to resolve this, though, hasn’t been agreeable to [redacted]. Our hope was to work with [redacted] and have them go back out to [redacted]' location in order to pick up the [redacted] car stereo that [redacted] reports was...

received in error and have it returned to Crutchfield (at no charge to [redacted]). We would most definitely pay for any return shipping on this so that our customer wouldn't have to pay for this. We’ve been advised by the customer on more than one occasion that the [redacted] car stereo will never be returned to Crutchfield and to send out the [redacted] SPS-610. We would love the opportunity to rectify this mistake and to also figure out how it happened. In order to do so, we are kindly requesting that the [redacted] be returned to Crutchfield to exchange it for the [redacted] SPS-610 speakers. Crutchfield will also cover the outbound shipping, as well (no cost to the customer).  Additionally, the customer’s bank contacted us that there has been a chargeback by the customer.I can be reached at [redacted] if [redacted] has any questions or needs anything further. Best regards, [redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I returned the item that I received. If there was a difference in shipping weight it's because the seller double boxed the item and I sent it with just one box.
I'll contact my general counsel regarding the situation.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
A Crutchfield representative reached out to me to resolve this issue. The offer they provided me was satisfactory. I accepted Crutchfields offer and consider this issue resolved.
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Thank you for your assistance in looking into this issue. It is greatly appreciated.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] am waiting for [redacted] evaluation of radio.  I am to deliver to their agent with letter from them for evaluation.  At that time [redacted] will decide as to outcome 
Regards,
[redacted]