Total Exteriors Corp.

Review: We entered into a contract with this company for the installation of solar panels once the full engineering assessment was completed to verify that the total energy production would be above 7000Kwh. We attempted to have the company perform the engineering assessment first for which we would pay -before entering into a contract. However, the company insisted that we needed to enter into the contract and pay a deposit of $ 7712 (partial payment for the project) for the engineering assessment to be performed. because of the potential discrepancy between the estimate at the time of signing the contract and the actual engineering assessment, a clausewas added indicating that we can cancel the project and be fully refunded if the energy production is lower than projected. The engineering assessment showed that the total energy production as installed on our roof is estimated to generate 5507 Kwh (well below agreed on 7000 Kwh). We have since asked the company to re-imburse us $7412 (the deposited amount of $7712 minus the engineering assessment cost of $300) per our contract. We had also attempted to work with the company to lower the total installation cost cemensurate with the energy production but they would not agree. In our most recent discussions, the manager/owner of the company, Chris, states that his company is in no position to refund us and will not honor the contract but continues to insist that we should proceed with the project.Desired Settlement: We would like the company to refund us the $7412 per our contract since the estimated total energy production of the solar panels as installed would be far below the initially estimated energy production.

Review: Total remodeling installed thermal back siding and new windows in my house in 2003. Windows have a lifetime guarantee or the owner (me).

I called [redacted] on June 2,3 & 4 leaving messages that I need to purchase 2 additional siding panels. they have not returned any of my calls.

I also need to discuss with them the replacement of windows that continue to get condensation within the 2 glass panels. What recourse do I have for lifetime warranty compliance, if they are out of business, as I read on the Revdex.com screen.

Your help is appreciated.Desired Settlement: Minimally, a refund is in order so I can repair/replace the windows and purchase additional siding. For the latter, the name of another company that sells the same siding would be helpful. I would purchase that on my own. But the lifetime window guarantee can only be remedied by purchasing new windows with a new company. Total Remodeling should pay for this.

Review: On September 11, 2013, Mr. [redacted], energy analyst from Energy Solutions by Total, came to our house to give us a sales presentation about solar panel installation. My husband and I had decided not to go through with the project but Mr [redacted] was very persuasive, telling us we can sign then and there but could always rescind the contract within three days if we changed our minds. We ended up signing the contract but sent a registered letter (and signed as received by Energy Solutions) within 3 days to cancel.On September 11, Mr. [redacted] had applied for a loan on our behalf with [redacted] in the amount of $16,508.58(so they can start work on our house) and it had been approved instantly.In October we received a bill from [redacted] in the amount of $16,508.58. We called [redacted], and their representative told us to call Total to ask them to give back the $16,508.58 to [redacted]. We then called Total where we were advised to wait ten (10) days for the money to be returned. We believed them and thought the matter closed and did not follow up.It is now November 26,2013. We have since received a second bill from [redacted] in the same amount. Total did not give them back the money.There has been nothing done whatsoever in our house because the contract was cancelled from the very beginning.Desired Settlement: We would like for Total to give back the $16,508.58 to [redacted] which they had applied for on our behalf.

Business

Response:

Total Exteriors Corp has already responded to this complaint. The customer was fully refunded back in december of 2013.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I entered into a contract with them to install solar panels on my home 12/17/2013 and was promised (in the contract) a $1,000.00 sign on bonus that was to be hand delivered by the sales agent ([redacted]). I have phoned and emailed numerous times about receiving the bonus and have been promised that a check will be mailed to me. They even told me that the check had been mailed, but I have not received it. I have sent emails complaining about this problem and that if I did not receive the check I would contact the Revdex.com with a complaint. These emails have not been answered, and when I try to phone the company, no one answers and I can't leave a message. I hope this compaint can be resolved shortly so I can receive the money owed to me.

Thank You [redacted]Desired Settlement: Refund of $1000.00 sign on bonus are per contract.

Business

Response:

The rebate program for Solar ended some months ago. I do not know who this customer was communicating with; since the original administrator and Sales Manager have not worked with the company for some months. I will obtain the file and contract from the archive and review if there was a rebate provision at that time. In which case it will be forwarded to the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:This email is to confirm that my complaint [redacted] sent 1/8/2015 HAS NOT been resolved. I have not heard from Total Exteriors and have not received the disputed $1,000.00 amount. Please continue to try and resolve this issue.

Regards,

Review: I have had a salesman from Total Exterior come over my place (Thr August -14 around 8PM) to provide free estimate for Windows replacement....he priced the job and recommended that I check if I qualify for special interest free financing.

I called their recommended financing partners; [redacted] and qualified for the credit but didn't authorize any charges.

The next week, on Monday, I was to schedule actual measurement of the windows. however, I decided not to move forward and I called the Total Exteriors Corp office to inform them of my change of mind, at which point they requested a written cancellation notice to be mailed to them which I did (confirmed receipt via [redacted] registered mail).

There was no other work done, nobody came to do any measurement etc...as the job was cancelled.

I also closed the credit line with the [redacted] as I knew I won't need that promotional credit since the job was cancelled.

However, 2 months later I received a statement from [redacted] that there is a balance of 7,004.44 on that account that I had opened...even though nothing was done and the job was cancelled.

I called Total Exteriors and spoke with Accounting - they told me that this is normal procedure as they place a 50% deposit on all the jobs as soon as anybody opens the credit line with the that bank, and they will refund that to me within 30 days since they see that I had cancelled the work.

Today is November 28th and despite several follow ups that initial charge is still on the account.

The account has been closed and there shouldn't ever be any charge - their practice to immediately charge half the amount for the job is unfair and now their unresponsiveness to clarify the charge is unacceptableDesired Settlement: For myself they should just remove the charges that were automatically applied BEFORE I even had a chance to cancel the job.

For all other customers they should change their practice of applying a charge right after a customer gets pre-qualified for the special promotional financing.

Only once the job has actually started they could apply any charges.

thank you!

Business

Response:

As you can determine from the customer complaint, the original order was placed on 8 /18/2014 and while they suggest they had canceled sooner. They note that the problem occurred on 10/17/2104 some two months later (far outside the rescission period). We do not have this as a canceled contract in our system. The customer refers to a cancelation document sent via registered mail and [redacted]. As of this moment this contract is still in our backlog and we have been attempting to fulfill. Please have the customer forward to you and us a copy of the signed registered letter[redacted] proof and copy of the written cancelation letter or notice. We will then review and respond accordingly, thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is very troubling ...first they didn't reply to Revdex.com requests and now they claim they have been trying to install the windows for the last 6 months ??? Are they serious ? I have a copy of registered mail being received within a week of the cancellation. I have records of calling them, talking to their account rep once and attempting several other time to contact them via phone.I would like to see at least one attempt on their part to call me in the last 2 months.I have also called the Bank that issued the credit - they had the same problem; called them several time and had no response.They have issued conditional refund no thanks to the Merchant.... I can get their input as well.At this point I recommend for the Merchant to apologize, cancel the order and refund the deposit which was never linked to any actual work, rather than wasting my time....however, if they insist I would be happy to supply all records, including registered mail receipt, and my cell phone records and the emails from the [redacted] Bank.I will be following up with the NJ Department of Consumer Affairs as this is really getting too old.

Regards,

Review: We signed a contract with Total Remodeling for solar installation on our roof, including installation of new roof. When we signed the contract in April, 2014, we were given to understand that the project would be completed in 2014. We were also given to understand that we would be able to claim tax rebate of 30% of the total cost of $32,000 for the tax year 2014, which would go toward the repayment of the loan before the interest free period expired in April 2015. The line of credit was established with GreenSky.

At the end of 2014 only the roof had been replaced at a cost of $9600. The work on actual solar installation never started.

So far Total Remodeling have drawn an amount totaling $22,769 in installments of $12,539 on 04/12/14 and $10,230 on 8/9/14 from our GreenSky credit line.

We would like $13,169 ($22,769 minus $9600) amount refunded to our Green Sky credit line.

We have been trying to settle this matter since February, 2015, with little response from Total.Desired Settlement: We would like $13,169 ($22,769 minus $9600) amount refunded to our Green Sky credit line.

Review: On July 1, 2014 [redacted] an energy consultant employed by [redacted] by Total came to our house to make a sales presentation about their windows. My husband and I wanted to get an estimate as to how much it will cost us to replace all the windows from our house. [redacted] who was very good at what he does specifically told us that in order to take advantage of their so call discount we had to sign up right then and there and if we did sign up for the project and wanted to cancel last minute for whatever reason we had 3 days to cancel it, so we both agreed to sign up. We were both told that nothing would take place after the 3rd day had passed, no credit inquiries, no money taken out of our account, nothing. Needless to say we decided to cancel on the project prior to the 3rd day and expected a refund as per their policy within 10 days of the cancellation. I have made several attempts to get a hold of someone who is intelligent enough to process our refund. Several calls were made, several texts were send to no avail. It is now September, over two months have passed and we just got our refund. I was told that I had the choice of stopping at their office to pick up my refund or they were going to send me a check which in prior conversations I was told the check was send but never reach my home address. The people who work at this company have no clue as to how to service their clients. They don't even know what customer service really is. No one took ownership of the problem and no one care to resolve it. Not only it cost me 12.50 to have the check paid but it also cost me another 15.00 dollars to have my money back. It makes no sense that after all I went through with this company they have the audacity to charge me money to get my own money back after over two months where their cancellation papers say 10 days.Desired Settlement: I want the money of the 12.50 that cost me to have the check paid and the 15.00 dollars I was charged to have the money back refunded ASAP.

Business

Response:

Total Exteriors Corp refunded customer [redacted] her full refund. The customer was advise that in 2 prior occassions we had mailed out her refund check. Because we understood her frustation Total Exteriors advised her that since the prior 2 checks had not arrived it was best for the customer to pick it up in person. Customer [redacted] refused to pick up the check and stated it that she wanted an ach payment so it could post her account faster. Total Exteriors made the ach payment ( OUR COMPANY PAID A FEE OF $25 I CAN FAX OVER THE RECEIPT). If customer [redacted] bank chooses to charge an addtl fee to their account holder, our company is not responsible for it. Total Exteriors contracts are clearly written, it states that you have the write to cancel within 3 business days. It does not state that we will hold off your deposit until after 3 days. Our company always signs contracts with serious buyers.

Review: Place an order for installation of solar panels on the roof top of my house On 8/29/2014 . I had made it very clear with the sale man Rodney F[redacted] that I would like to have the system installed before the end of the year 2014, This would give a benefit on my taxes. We are into March of 2015 and I have not heard form anybody from Total Remodeling after leaving several message. I have made a deposit for $11602.00 on 8/29/2014 . I would like to get that refunded with interest.Desired Settlement: A full refund with interest

Review: On 11/13/14 I contracted for bathroom remodeling and made a deposit via [redacted]. On 11/17/14 I cancelled this job via telephone and email as directed and was told it would take 30 for the refund. After 30 days no refund was received or posted to our [redacted] account. After several phone calls we were told on 1/6/15 that a check had been issued and mailed. To date (1/16/15) we have neither received the check or seen a refund in our [redacted] account. No services were ever received and the cancellation was never questioned. They owe us $2,940. The charge name on the bill, Total Exteriors, was different from the company name on our contract, Renovations by Total.Desired Settlement: Immediate refund in the quickest manner possible.

Review: I contracted with Total Remodeling on 5/30/2014 for approximately $100,000. I paid Total Remodeling a check from my home equity account in the amount of $19,700 on that day. Unfortunately, my family came into hardship and I was not going to be able to continue with my renovation. I sent an email to Total Remodeling on 6/11/2014, 8 business days after I signed the contract, advising them of my hardship. There was much conversation back and forth with Total however they argued that I basically owed them about $30,000 due to not canceling within 3 days. Total had not started any renovations on my home. On 7/3/2014, Total convinced me that they needed to do some work to supplement the money owed them for the time they invested into my project. How much work could they possibly have invested into my project if I canceled in 8 business days? On 9/2/2014, I agreed to have them rebuild the platform for my jacuzzi. That cost was approx. $6,000 leaving a balance due me of approx. $14,000. I advised Total that if we did not come to a resolution, I would call the Revdex.com. We agreed that I would be paid in 6 installments of approx. 2,300 an installment starting on 10/25/2014. That check never came and I have been contacting Total every day since then. Then I was told that a check would go out on 11/13/2014. I called yesterday and the sales person I have been talking to through out this ordeal, took 1/2 a vacation day. Now she knew I was going to call her on 11/13/2014 for a check number because I called the previous day to ensure all was in order for a check to be cut. I told the woman who answered the phone that I was going to file a complaint with the Revdex.com and hung up. So this has been 6 months of constant back and forth with Total with no reimbursement. I want my money. I have bills to pay too. Total obviously has cash flow issues and can not manage their business. Do not contract with Total Remodeling. You WILL BE SORRY!!!!!!Desired Settlement: I have a letter from Total dated 10/7/2014 advising me that reimbursement would start on 10/25/2014. I have not seen a dime yet. I want my money refunded to me.

Business

Response:

I have reviewed the content of the above complaint which does not accurately depict the entire experience. A great deal of work was done on the original contract and our amicable resolution was to reduce the scope of work and give value for the work that was done. What is also true is that we did agree to refund in equal payments a portion of the monies received on the original contract. Obviously having a customer reduce their order from $100,000 to much less with our compliance impacts cash flow in that area; if no other. We plan to send payments monthly starting Jan 27th 2015.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have called Total Remodeling on several occasions and Total has neglected to return any of my phone calls. As you know, I filed a complaint with the Revdex.com, Complaint #[redacted] and a resolution was agreed upon. That resolution was to start repayment to me starting 1/25/2015. To date, I have not seen a payment from Total. Please advise status.

Regards,

Review: On 5/13/2014 a salesman ([redacted]) from Total Exteriors came to our home and pitched a $60,000 solar panel project and new shingle roof for our home. We filled out credit approval paperwork and within 4 days, Total Exteriors charged 40K in our name on a [redacted]. Being under the impression that we had not made a final decision as to whether we would proceed or not, my wife and I were livid to find out that Total had gone ahead and charged After several phone calls, a Total Exteriors manager [redacted]) visited our home to renegotiate. He voided the original contract and offered us the same project for $48,000 based on paying cash. We agreed, and on 6/21.2014 we paid Total a deposit check of $12,000. The $40,000 line of credit from [redacted] was to be immediately refunded, as it was not part of our new contract. [redacted] gave us a "variation of contract" form that clearly states that "all loans will be cancelled and refunds will be made within 30 days". Total Exteriors company only refunded $20,000 to [redacted] and as of today (nearly 9 months) still have $20,000 of financed money from [redacted], in addition to my cash deposit of $12,000. They do not return my phone calls or my emails. I spoke with a woman named [redacted]" in accounting on 1/22/2015. She assured me that the [redacted] balance would be refunded immediately. As of today 2/3/2015 [redacted] has received no refund from Total Exteriors. In addition, the [redacted] credit rep said that they "no longer work" with Total Exteriors, but wouldn't say why. In addition to my complaint about the unauthorized credit charge of $20,000, I have completely lost any faith that this company plans on doing any work. When I last successfully got thru on the phone on 1/22/2015," [redacted] claims that it took along time to get all the permits approved, but my start date is the last week of February. I contacted my local township for permit info, and the permit was denied back in November 2014.Desired Settlement: I want the ILLEGAL [redacted] credit balance of $20,000 refunded to [redacted] immediately.

I want a full refund of my $12,000 deposit

. On 6/21/2014 I was assured that all work would be completed by 10/31/2014

On 1/22/2015 [redacted]" in accounting promised to refund the $20,000 [redacted] money. She lied.

She also said that all permits are are done and approved. She lied. They were denied in Novenmber 2014. I have absolutely no faith in this "company" and hope to God that you can help me. Thank you