Total Gym Fitness, LLC.

On January 29, I ordered a Total Gym FitSince I have made this order, money has been taken from my accountI have NOT received my orderAccording to the email I received from Total Gym dated January 29, at 9:AM CST, my “credit card will not be billed until your order ships.” In addition, my email from Total Gym also stated that I would receive a confirmation emailI have not received any word from Total Gym since I placed my order and a payment was withdrawn out of my accountI have tried calling repeatedly all week, only to get a busy signalI am deeply disappointed in Total Gym for their lack of customer service and lack of communicationI thought Total Gym was a reputable companyI guess I was mistakenBasically, Total Gym has stolen money from my accountIf I do not get confirmation from Total Gym by 5:00pm EST today that my order has been shipped, along with a tracking number, I will file a complaint with the Federal Trade Commission and have Total Gym charged with deceptive business practices and theftVery Disappointed!

I have spoken with ** ***, and a new order is on its way to her. So all should be good fro her Sorry for all the confusion over the original order. SincerelyMary Jean S***

I have spoken with Ms ***,. We discussed setting up a call tag via *** on 1/23. *** will pick up the unit on Tuesday , January 27. Ms ***'s account with us will be refunded any monies paid onto her account and balance will be cancelled.
Please
let me know if you have any questions. Thank You
Mary Jean S***, Director
Total Gym
Customer Service
***

** ***'s account has been adjusted by $on 5/17. I have forward this issue to our technical support team to see if they can duplicate the differences in pricing she encountered. We apologize for the inconvenience for her, but hope this additional discount is
welcomed. Thank You, Mary Jean S***

As a courtesy I have also credited back to the credit card on file on 6/2.? ? ? Mary Jean S***

From: Date: Sun, May 29, at 6:PMSubject: Re: #***.To: [email protected] ** ***,Due to both medical issues and business out of state I was unable to get back to you before today.As far as I am concerned my complaint against the company is still open for the following reasons:I was notified in by email on 5/of a credit of $? - see belowNote: ? This credit has not been posted to my credit card account is still due? ? ? -----Original Message-----From: Customer Service Sent: Mon, May 16, 5:amSubject: Re: Total Gym Fitness, LLC Order Confirmation [***:***]Thank you for choosing Total GymWe will refund the difference, in the amount of $102.38, back to your credit card.Have a great day!CarlTotal Gym Customer Service ? I did received the $refund Total Gym gave me for the "inconvenience that this has caused" ? See below-----Original Message-----From: Customer Service Sent: Wed, May 18, 6:amSubject: RE: Fwd: Your complaint has been received - Total Gym [***:***]Dear *,Please know that your account has been refunded in the amount of $? It does take a few days for your to see this refund? We apologize for the inconvenience that this has caused.Sincerely,MiriamTotal Gym Customer Service? The two credits promised are separate credits one was to have been issued on the 16th and one on the 18thTherefore I am due the initial credit promised on the 16th for the $? In going back to Total Gym's web site I went through all the old product reviews to find this review from"*** - years ago"? Based upon her comment from years ago Total Gym has been manipulating the checkout prices for quite some time and knowingly and deliberately continues this improper/unethical business practice of cheating customers today.? ??????????out of stars***? · years ago ? site purchase optionsLooking into purchasing one until I checked an option than the prices changedThis kept me from buying the gymEverything looks like the cost is a little under $1,until you proceed to checkout at which point it doublesThat in itself stopped me from purchasing this productNow I don't trust it.# Cons None? No, I do not recommend this product.Quality of Productout of 5Ease of Setupout of 5Ease of Useout of 5Comfortout of 5Total Gym must be held accountable for their improper/unethical practices and forced to stop this bait and switch with their checkout prices? How many other people have had this happen to them and not noticed, complained or were led to believe the problem was something they/the customer did during their input on-line.? The Revdex.com and FTC should investigate Total Gym and force them to open their books and records to refund the money to all the people that have experienced this bait and switch price change manipulation.? Total Gym should be exposed for their business practices? Since ***'s complaint was years ago Total Gym has been aware they have a issue and have either chosen to ignore it - which means Total Gym is intentionally continuing this bait and switch price change manipulation in their on-line ordering process.Until I received my credit of $and more so until Total Gym is exposed and forced to stop their improper/unethical bait and switch price manipulation business practice I consider my complaint to the Revdex.com open? Total Gym must be bought to justice? Please let me know if the Revdex.com will notify the FTC or is this something I should do.Thank you for your understanding, concern and help.Best regards,**

The open balance on customers order is $193.91? the amount disputed.? ? Customer received a discount which was applied when order was processed.? ? for the XLS unit, customers order paid would be 679.66.? ? The 20% discount would be for future payments.?
? Double discounts are not offered on current purchases,? however future coupons are sent out and offered.? ? The price paid into the unit at this time is $485.75.? There is a balance of $that I will write off as a customer service courtesy.? ? No further billing for this account.Thank YouMary Jean S*DirectorCustomer Service

We do apologize for the delay of processing the monies back to customers account.? ? Yes she did refuse the delivery and we received back in our warehouse approximately around 1/27.? ? Unfortunately there was a Human error in not cancelling out the balance.? We implemented a
new system on Feb 4th and her? account came over into the new system.? Billing started? according to previous payment schedule.? ? We were made aware of this error on 3/from customer.? ? The return for credit was issued on 3/and the refund of $was credited back to her credit card on 3/11.? ? ? ? Again we sincerely apologize for this oversight,? All monies paid have been refunded and balance cancelledSincerelyMary Jean S*Director? , Customer Service ?

Revdex.com:? ?
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

I am sharing what is on the account.? ? Customer may certainly call into customer service and place another order.? ? I will Make sure that everything is cleared for her order.? And keep an eye on the shipping and tracking for her.? ? ? Customer service can be reached on ###-###-#### .? Thank you

I have contacted the customer to see where I could help.? ? ? The customer has? ? decided not to keep the Total Gym.? ? IN following the steps to have the unit picked up , I see where the unit has been delivered according to *** Tracking.? ? However customer is
stating she did not revive.? ? ? ? I have? issued a drive follow up claim to ***.? This? rocess can take up to days.? ? ? I will work with the customer on the resolution.? Sincerely, Mary Jean S*Director of Customer Service

I have spoken with **? ***, and a new order is on its way to her.? ? ? So all should be good fro her? ? Sorry for all the confusion over the original order.? SincerelyMary Jean S***?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have contacted the customer to see where I could help.   The customer has  decided not to keep the Total Gym.  IN following the steps to have the unit picked up , I see where the unit has been delivered according to [redacted] Tracking.  However customer is...

stating she did not revive.     I have  issued a drive follow up claim to [redacted]. This rocess can take up to 10 days.    I will work with the customer on the resolution.  Sincerely,
Mary Jean S[redacted]
Director of Customer Service

Customer contacted our customer service department on 6/15 and was refunded her second payment of $172.04.     Thank you,  Mary Jean S[redacted], Director Customer Service.

Revdex.com:  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am sharing what is on the account.   Customer may certainly call into customer service and place another order.   I will Make sure that everything is cleared for her order.  And keep an eye on the shipping and tracking for her.    Customer service can be reached on ###-###-#### .  Thank you

We do apologize for the delay of processing the monies back to customers account.   Yes she did refuse the delivery and we received back in our warehouse approximately around 1/27.   Unfortunately there was a Human error in not cancelling out the balance.  We implemented a...

new system on Feb 4th and her account came over into the new system.  Billing started according to previous payment schedule.   We were made aware of this error on 3/8 from customer.   The return for credit was issued on 3/9 and the refund of $305.34 was credited back to her credit card on 3/11.     Again we sincerely apologize for this oversight,  All monies paid have been refunded and balance cancelled. SincerelyMary Jean S[redacted]Director , Customer Service

I have contacted the customer to see where I could help.   The customer has  decided not to keep the Total Gym.  IN following the steps to have the unit picked up , I see where the unit has been delivered according to [redacted] Tracking.  However customer is...

stating she did not revive.     I have  issued a drive follow up claim to [redacted]. This rocess can take up to 10 days.    I will work with the customer on the resolution.  Sincerely, Mary Jean S[redacted]Director of Customer Service

As a courtesy I have also credited 102.38 back to the credit card on file on 6/2.    Mary Jean S[redacted]