Total Gym Fitness, LLC.

Review: paid In full for a total gym I never received. product was shipped to wrong address. customer service guaranteed address would be corrected before delivery and was not. no signature was required for the $719 product that was left in public view on a main road current residence claim it was never received. company assured me because of mistake would ship me a new product and call me back. call back was never made on 7 phone call they then stated they would not assist me and would not honor what was told to me by a representative and a supervisor. aware that I was going to report this and was rude.Desired Settlement: I would like the product to be shipped to the correct address as I was promised. I just want the product I paid for and what I was promised.

Business

Response:

I have tried to contact the customer, but we have been unable to connect. If the customer can please contact me on [redacted] I think I will be able to settle this for him. The address the customer provided at the time of the order is not where he lives. Once an order has been approved thru our credit card processing , which takes the address associated with the credit card into account, it is difficult to change anything further on the order. It appears Cust Service was trying to help the customer however the unit was already prepared to be delivered, [redacted] was unable to change the delivery. The gym was delivered to the address attached to the order. The order was approved as a result of the billing address matching the method of payment provided . Our system approves orders by the same metric whether it is a [redacted] , [redacted], [redacted] or [redacted] account. I will send the customer an email also in hopes we can discuss how to close this issue. Thank you Sincerely[redacted]###-###-####