Total Home Improvements

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Please advise the customer came to the office and picked up his deposit last week

Re; Customer ***,
I have reviewed the file contents of the file on the above customer The file indicates that the customer was trying to obtain approval from her association and there is no record of a denial In fact there is a note in the folder that says her neighbor has the
*** window installed ; which is the product she ordered from us
Can you provide a copy of the denial letter and specification of the window that is approved Once we have that information we cannot proceed accordingly
Sincerely
*** ***
CEO
Total Exteriors

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have provided the attached email to the business which includes information and documents that they requested I am waiting to hear back from the business
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: Total Renovations was supposed to install a shower enclosure, shower doors and shower head on Monday, Dec. 2, 2013. Since I had not heard from them regarding this, I called them this morning. They said [redacted] would call me back, and she did. She advised me that they would not be installing the new shower on Dec. 2, 2013 because there was a problem with the installer. As such, they would not be able to do the work for at least 2 months, around Jan. 20, 2014. To say I was upset is an understatement. they required a down payment of $1124. at signing of contract, and after waiting for 6 weeks, they tell me I have to wait another 2 months! I told them this was not acceptable and that I wanted my money back. She said they couldn't do that. I contacted the Sales Manager, [redacted], with whom I had contracted with. He claims he knows nothing about it. In the interim I purchased the shower doors and handheld shower head, spending another few hundred dollars and now they are going to sit in my garage for who knows how long. What is to prevent them from delaying it again on Jan. 20th?Desired Settlement: Full refund of my deposit of $1124. since they have cannot do the work on the date we agreed on and there's nothing to prevent them from doing this again.

Business

Response:

In regards to the complaint, the customer was given a date of December 2 & 3 for installation of her bath liner for the bathroom. She was set with our installer [redacted] sometime in November 2013; he had received a call from [redacted] that he was not able to fulfill his working comment with Total Renovations.

As we were informed of this situation we immediately contacted the entire customer that [redacted] was to install and had to reschedule their appointments.

Mrs. [redacted] was given the first opportunity to reset being she was one of the first customers that was next to be done. Mrs. [redacted] did not want to commit to a new date which was in January 2014. l informed her that if she doesn't set a date and time with us now I would not know when I can reset her due to the fact that

we only have one installer at this time.

I had received a call from Mrs. [redacted] yesterday 12-17-13 I informed her that we would be able to set her for Jan. 6 & 7, because he have someone in training and they will be ready to do the work. Mrs. [redacted] was not too sure about committing to this date, as she wanted a letter from us committing to a secure date as to no more changes. I informed her that I would not be able to commit to a sure date because things change all the time and unforeseen conditions beyond Total Renovations control.

We are happy to schedule her for January 6 & 7 and get her done, we apologized to her for the inconvenience. Her bath liner is in our storage warehouse and it's a matter of her committing to a date.

All regards to you. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: In July 2014 I signed a contract with Total Renovations to install solar panels on my house. 30k. They immediatly withdraw 15k from my loan. I didn't hear anthing until I called in Nov. they said that they were having trouble with my electric company. I told them from day one the SR had their our electric co. Was dealing with my project manager and during this process--late Dec. I emaied him and it bounces back. I called and they told he was no longer working their and ask to talk to another person I had contact with and they said she no longer worked there. I called my sales Rep and she told me she wasn't working there. I did some reseach and got the name and email of the CEO. He started telling me about the Electric Co. again. I told him I have been thru this back in Nov. and it starting all over again. Starting from the begining. I said him to cancel the project and refund my money. We were back and forth with emails and to this date there is no credit. Just today he told the company has had some financial problems the last year and they would not be able to remitt the credit. I no longer trust this company. With everyone leaving and financial problems. This is a terrible company. If I were you I would stay away.Desired Settlement: For Total Renovations to remitt the 15,015.00 to my loan.

Review: Entered into a contract on 10-20-2014 to have Bathroom gutted and remodeled and gave a $500 Deposit. On 10-23-2014 the contractor came to take final measurements for fabrication of tub materials at which time another check for $5350. was given. On 12-6-2014 Spoke with [redacted] in Production who stated she had no measurements on file after contractor came out and took measurements. Also spoke with our sales Consultant [redacted] who promised to get back to us with an explanation. Three days later [redacted] informed us it was a clerical error and all was fine with project. [redacted] attempted to persuade me to forgo necessary permits which I refused to do, then had me sign a variation of contract on 12-22-2014 to state that I would get my own electrician and the electrician would be responsible for the electrical permits and Total would get all other permits and all associated fees from the permits would be our responsibility. I was told at that point the factory had our order and would be processed in 4-6 weeks.

NUMEROUS calls between February and March to [redacted] and [redacted] and still no start date. Three separate Certified letters were mailed ( 02/20/15, 03/0415 and03/10/15) to the address we had on our contract . After the 1st letter came back "Return to Sender Vacant Unable to FWD) we again spoke with [redacted] who said they moved and gave us another address which also came back with same result.

On 3-20-15 my wife spoke with [redacted] (a Mgr.), she explained how we are not comfortable moving forward with this company since it has taken 5 months and still we have no bathroom and we believe them to be OUT OF BUSINESS. She agreed to take delivery of fabricated tub/insert only. [redacted] completely understood and assured my wife either he or the Owner "[redacted]" would get back to us. NO CALLS! Finally on 04/24/15 [redacted] told her he no longer worked at Total but he had put in a request for my refund before he left. He was no longer a contact for Total he he was sorry.Desired Settlement: I would like my money refunded by CERTIFIED CHECK in the amount of $5,863.50 for the refund of money given for NO SERVICE PERFORMED at all plus the cost of Postage for the 3 returned certified letters. I

Review: We had signed a contract with this company for a bathroom remodel but decided to cancel within the 3 day window- Our cheque for $500 was chased in by this company in July and to date we have been chasing and following up with them for the refund which they promised to us sometime in August by their so called controlled named [redacted] It Is now September and there is still no sign of the cheque inspite of several phone calls and email reminders.Desired Settlement: I want my deposit of $500 back - I Fail to understand what could be the possible reason for holding on to our cheque.

Business

Response:

Please note that the refund of $500 was issued to customer [redacted] on 09/12/2013, please see attached check.

Please note that the check was dropped off directly to customer [redacted] home on 09/12/2013

Please note that check# [redacted] for $500 was cashed by the customer.

I am sure that if the Revdex.com would of contacted the customer they would of advice of the same.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Though the resolution was only after a copy of the compliant filed at Revdex.com was presented to the business and several followup emails and phone calls were required to finally get the resolution.

Regards,

Review: I had requested information online in regards to having my basement finished. My first red flag with the company should have been their aggressive, high-pressure sales tactics. They called or emailed me almost daily for months.

I decided to use them to do my remodel and we signed a contract. Contract stated as of 1/28/2014 my project would start within 90 days and be finished within 180 days. Well 90 days would have been the end of April, and it is now the end of May and I have had almost no contact with them. I have sent emails and gotten responses from their receptionist [redacted] that I would hear from my sales guy [redacted], but he never called me. He also failed to show up for a scheduled pre-construction meeting and didn't call to explain or reschedule.Desired Settlement: All I want is my deposit of $3,326.00 back.

Business

Response:

This scenario is not as depicted by the customer. We have a contract for a larger project with them. They placed a deposit and applied for financing for that project. The bank did not grant them the full amount of the loan and the scope of work was reduced to a basement bathroom. The project has not moved forward since then. We believed it was Ms. [redacted]'s boyfriend was going to contribute to the original larger project.

If after all of this time, if the customer has now decided not to proceed and is using the Revdex.com as some kind of leverage or negotiation platform. Our contract is clear as to the settlement terms after the cancellation period ends.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have the contract in front of my face. We orginally had a contract for a larger project, once financing was not approved we signed a Variation of Contract and reduced the project to the bathroom. I have an email chain of several emails with [redacted], asking for updates on my project and asking why [redacted] never got back to me. [redacted] also did not show up for a scheduled pre-construction meeting. The project has not moved forward SINCE NO ONE IN YOUR COMPANY WOULD GET IN CONTACT WITH ME WHEN I DEMANDED A START DATE FOR MY PROJECT. I can provide email proof of my asking for information about starting my project and I can provide phone records to prove no one tried to get in touch with me. You can either give me my deposit back, or you can do my project. You can't just keep my money. Why can't anyone there just pick up the phone and call me?

Regards,

Review: Total Remodeling installed a roof for the house. We have had some leakage over the past 3 years , however this past winter was harsh, and the leaks were extensive. We had a contractor ([redacted]) come in and they noticed the following: 1) That an Ice and Water Shield was not installed causing water dams and leakage in the house 2) The edge of both the shed style roofs have no overhang , because they were cut to short, which is contributing to the leak. 3) Flashing between the roof edge and the siding were never installed damaging the cedar siding. 4) The flashing was installed improperly where the roof meets the siding of the house.

We finally realized that Total Remodelings install was still under warrenty. When I spoke to [redacted] at the company, she informed me that Total Remodeling was no longer in business and the the "stock was no longer trading" Also,[redacted] bought the company but not the liabilities ( Warrenties). Therefore, they were not responsible. The Revdex.com's records indicate that they are doing business as [redacted] but were still listed under Total Remodeling. They still had the same business address, Telephone # and website. It seems like the changed the name but are still the same company.Desired Settlement: I would like the company to fix the problems mentioned above and a settlement on the cost to replace the siding which was damaged from the improper repair of the roof.

Business

Response:

Please note that Total Remodeling Corp has not been in business since 2007.

Any further questions please advise

Thank you,

Review: This letter concerns my dispute with Energy Solutions by Total. On July, 2013 company representative came to my house to advertise Solar Panel. From his words I understood that Energy Solutions by Total will install Solar panel at my house for $27,136.00. The 30% of the cost will be paid by the government. I will have to start paying back the rest (about $19,000.00) of the amount after one year of service. He calculated monthly payment of $115.00. Now I received a notice from [redacted] saying that I have to pay loan with 17.99% interest, monthly payment over $600.00. I cannot agree to their service on these conditions. I believe I was intentionally deceived by Energy Solution by Total Company and that Energy Solutions representative did not explain clearly what the real deal is.Thank you for your attention to this matter.Desired Settlement: Void contract

Business

Response:

Regarding Customer [redacted] ,

The initial financing the customer applied for was through [redacted] .

We as a company are not privy to the discussion between the customer and the bank. The bank explains to the customer the rates and terms on a recorded conversation . The system is ready to install and Mr. [redacted] made a comment to us about his financing . Of course; since we were not part of that discussion we referred him to the [redacted] . Within 30 minutes of him calling the bank got Mr. [redacted] on a 3 way conference call with us .

They did this to clarify with us that the system we have ready is funded and that the recorded call which he approved and he heard himself go through was exactly as they had stated . The terms of the loan were clear and authorized by Mr. [redacted] which is the only reason we would engineer and build the system and bill any customer.

Thank You,

Total Home Improvement

Review: On 3/5/13 I met with the salesman, [redacted], to discuss raising and/or rebuilding my home after being destroyed by Sandy. A preliminary contract was signed and they assured me that they would work with insurance and that proceeds would cover all costs to put me in compliance with new FEMA requirements. I paid my deductible which I gave them a check that day. March 23rd I was promised a quote in writing and never received one. Received quote April 9th, which was not accurate. I was told if I was not happy they would refund $2,000 deposit, I decided to give them one more chance. After much going back and forth and many months later, lack of forward movement, I could not get an accurate job description, price or plans. The only plans they gave me were inaccurate and I could not get them to correct them. They had assured me job would be done in 90 days from start originally.

May 22nd, I was promised an answer by the 24th. At this point any progress had been done by me. They missed appointments. May 22nd I still had no answers and I missed deadline for applying for demolish for free if that was the route we had to take. At this point it was still not clear if I could lift or had to demolish.

Continued to try to contact them by phone May 30/May31/June 3/June 6 and kept getting secretary who took message and said no one was available to speak to... June 6th sent email requesting honoring promise of deposit returned if I was not happy. No reply. June 13th sent certified mail requesting deposit return. At this point no work had been attempted. No answer to what had to be done answered. [redacted] where I had originally found company said they could not help. Filed with Division of Consumer Affairs to go to arbitration. Found out they operate under multiple names.

Arbitration happened Oct 14, 2014 and they were informed they must return deposit by Dec 6th. To this day they have not made any contact or returned deposit, now required with interest as per arbitration.Desired Settlement: They required arbitration in original documents for any resolutions. They need to abide by arbitration decision!

Review: I used this company for a major renovation on my home. The company guaranteed their work and stated that any problems that arose after completion of the job would be fixed. I contacted the company in June of 2014 to report a list of repairs that needed to be fixed. I have not gotten things fixed as of this date. I have made several attempts to contact the company via telephone, e-mail and text message. The VERY FEW times I actually get a response, I am told someone will be out in two weeks (nobody ever shows) or I am told an excuse as to why they are too busy to come out right now. The majority of the time, I am completely ignored. I want my repairs completed.Desired Settlement: I want my repairs completed as guaranteed. I would like the courtesy of having my communications acknowledged and returned.

Review: I hired renovations to remodel my bathroom and in my signed contract with them it clearly states demo and disposal the job was completed on Jan.14 2015 when I was told by Project Manager [redacted] the appt. Was made for pick up on Fri. Jan. 16 2015 on Mon Jan 19 2015 I called waste management woh was supposed to pick up garbage and was told no appt. Was made when calling renovations back Secretary [redacted] told me it had to go to the accounting department and could not give me a pick up date which I feel is in retaliation to my wife complaining to them about their poor quality of workmanship. Which was also not resolved and I do not wish to have resolved with them.Desired Settlement: Have garbage removed from my property as per signed contract

Review: I signed a contract with them for 2 Bathroom renovations and charged a deposit of $7213 on my credit card. I cancelled the contract within 3 business days because I wasn't completely satisfied with the work we contracted. I have FedEx and USPS confirmation of receipt of the two letters. I even have an email from [redacted] confirming the cancellation and that it would take 7-10 business days for the credit to go through. That was 11/14/13. I have been calling [redacted], the Salesman - [redacted], Finance Manager, [redacted]; and [redacted] who works for him. I've left at least 25 messages and no one returns my calls. It is now 12/13/13 and I still have not received the $7,213. credit to my Visa card. I would appreciate you assistance to get this resolved. Thank you.Desired Settlement: I would like the $7,213 credited to my Visa card. An apology would also be welcomed for their lack of Customer Service.

Business

Response:

Please note that Total Renovations LLC has already communicated with Mrs. [redacted] in regards to her refund.

Mrs. [redacted] has already agreed to our terms.

Please feel free to contact Mrs. [redacted] or our company.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. They have offered to send me a refund in two parts, half on 1/18/14 and the remainder on 1/25/14.

I wanted them to process a credit to my credit card that was charged, but I was told they can't do it that way. So I reluctantly accepted their offer of refund in two parts, on 1/18 and 1/25.

Since I have not received the checks yet, I cannot agree to closing this claim, until I have received and cashed both checks. Sorry, but I don't trust this company, since today was the first time since 11/15/13, that someone had returned one of my many phone calls.

So you can understand why I am hesitant to close this claim until the two checks have been cashed! At that time I will be happy with their resolution to the issue.

Regards,

Review: Purchased siding in 2000. With a life time guarantee, for as long as we own the home. The siding is falling off on the high part of the house, on the side. I have called numerous times and left very detailed messages asking for a call back to make a repair appointment. I finally received a call back and was told I must supply an e mail address because nothing can be done on the phone. The young lady said that [redacted] her manager would be in contact in a reasonable amount of time. I did ask to speak with him or have him call but she said only through e mail. I gave my e mail address and have seen nothing or heard anything. This was 2 weeks ago. I am now afraid the siding will fall and cause more damage. I need a repairman to come and repair this as soon as possible, as per the guarantee. My first phone call was in the beginning of May 2015.Desired Settlement: I would like a repairman to come and made the necessary repairs. It is only getting worse and I am afraid it is going to completely fall and do more damage. Please help.

Review: Total Companies has failed to refund my security deposit of $2,084, which was duly owed back to me after the job was rejected by my condo association. I reported the condo board rejection to Total Companies in May 2014. I have since attempted to contact the company multiple times, via phone and email to get my refund. I have been told several times that my refund check was in the mail, and my email attempts have failed to get any response.Desired Settlement: A full refund of my security deposit

Business

Response:

Re; Customer [redacted],

I have reviewed the file contents of the file on the above customer . The file indicates that the customer was trying to obtain approval from her association and there is no record of a denial . In fact there is a note in the folder that says her neighbor has the [redacted] window installed ; which is the product she ordered from us .

Can you provide a copy of the denial letter and specification of the window that is approved . Once we have that information we cannot proceed accordingly .

Sincerely

CEO

Total Exteriors

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have provided the attached email to the business which includes information and documents that they requested. I am waiting to hear back from the business.

Regards,

Review: I signed a contract for a new shower which is advertised to be installed in 24 hours which is an outright lie. It is never installed in less than 48 hours. However, in my case, the work was started in the middle of April and it is still not completed. I was told not to use the shower for 48 hours after completion. When I went to use it, I could only get very hot or boiling water. The plumber came 3 hours late and told me what he probably already knew - a cartridge needed to be replaced and he would have to open the pipe. He needed to come back again. I waited for him on April 24 and he finally called that evening to say he couldn't make it and he would that Saturday when I was leaving for vacation. I could not accommodate this. I returned from vacation on May 3rd and have not been able to reach anyone in that business. My shower fixture was left taken apart and I am not able to use it. I want to move on to another company now because I do not trust themDesired Settlement: Work to be completed.

Refund of my expenses

Renovations needs to remove from their advertisement that work is done in 24 hours which is the only reason I paid their very costly price. I settled for plastic when I could have had tile for the same price

Review: Shower head pressure has no control of water stream, peeling of underside of shower seat, have requested for rep to contact me regarding these issues to no avail, my calls resulted in a mailbox not allowing any contact, initially I asked receptionist to have someone call me back then, not able to reach any person with company.Desired Settlement: Discuss with a representative what can be done to correct problems