Totaram Jewelers Online

It has been a very good experience with the online purchase with Totaram Jewellers. Raj [redacted] and the staff has been contacting periodly. contacting us to find out and verify the details. the quality of service and product is very good. I would definitely continue to do business with them and also would recommend the same to anyone who are interested and willing to purchase from them

I got Priority Mail on Thursday, 06/30/2016. All the items( two diamond ear rings, Bangle & Sari Pin) are so good & perfect packing. The Diamond Ear Rings and Sari Pin all the three are so pretty & gorgeous. Thanks for every thing fast delivery.

My sister got the ear ring shipped by Totaram Jewelers. It's fabulous. Thanks

I am a first-time customer of Totaram Jewelers and I am very satisfied with my purchase and with the customer service. Mr. Raj Gu[redacted] responded to my emails and phone calls promptly and professionally. I received my customized necklace on time and it is exactly what I expected. I will certainly do business with Totaram Jewelers again. Thank you!

Hi Sir,
Thank you, I received the order last week. It is very nice as expected. I really like your are customer service. Thanks again.

I would never buy any thing from there again. I ask them why my order tool so long to come, and why do they have to send from India to the US and then to the UK. This is the reply I got from them.
Hi,
The shipping costs were very clearly informed to you before you placed the order. Its not required for you to understand why we ship from India to USA to UK, its none of your business.
There for be very care full if you order from the UK., I will never order from them again.  J    from the UK.

I have purchased a number of different items from Totaram Jewelers Online over the past few years and I have always been completely satisfied with every purchase. I have ordered stock items from the website as well as several custom items that were made to my specifications. Totaram makes superb quality jewelry that I am proud to wear.

I would never buy any thing from there again. I ask them why my order tool so long to come, and why do they have to send from India to the US and then to the UK. This is the reply I got from them.
Hi,
The shipping costs were very clearly informed to you before you placed the order. Its not required for you to understand why we ship from India to USA to UK, its none of your business.
There for be very care full if you order from the UK., I will never order from them again. J from the UK.

Review: I wanted just a pendant from the pendant-earrings set, so they gave me a quote for $800 and I ordered that, the very next day I got a call from them saying the price is $1150 and they can't process the order until I pay $1150. Customer service is very poor and the lady that I talked to was very rude. This is the worst service I ever had.Desired Settlement: I want to buy the product for the same price they quoted me for the first time which is $800. I have the proof of emails when I placed the order which is $800. I also asked them to give the itemized bill but they didn't want to. Finally, I want them to process my order for $800.

Business

Response:

The customer - [redacted] wanted a customized item, sales representative who provided the estimate to the customer was new, under training and provided an incorrect estimate to the customer. When the management reviewed the order, we realized that the estimate provided was incorrect, we contcated the customer, provided them the correct estimate, informed them that since the new price estimate for their customized order is more than the original estimate, they have the option to cancel the order. Customer did not want to pay more, and asked us to cancel their order, so we cancelled their order, we have not even collected any payment from the customer to even start processing their order since the order was not reviewed by our management team. NO PAYMENT WAS RECEIVED FROM THE CUSTOMER, SO NO REFUND WAS ISSUED. As per our policies & disclaimers, we have the right to cancel any order due to pricing errors.

Hello Totaram Jewelers,
Thank you so much for your service. It was great doing business with you. I am satisfied with you service and "Congratulation" for being so -trust worthy.
Thanks,

excellent website, Great products and outstanding prices. Their customer service was knowledgeable, nice and friendly, when I received the items we ordered, it was a pleasure, we are extremely happy with their products. I would recommend one and all

It has been a very good experience with the online purchase with Totaram Jewellers. Raj [redacted] and the staff has been contacting periodly. contacting us to find out and verify the details. the quality of service and product is very good. I would definitely continue to do business with them and also would recommend the same to anyone who are interested and willing to purchase from them

I received the items Last week. Its really awesome. I like to purchase more from totaram Jewellers