Touchdown Sports

To Whom it May Concern,To begin, we sold and followed all procedures for production as stated in the agreements that all the sponsors/customers receivedAs stated in the contract that is sent and received by the customers “This contract shall not be changed, modified or cancelledThe advertised has not relied on any promises, statements or representations not contained herin”The customer replied with an “Okay to proceed”, meaning she received our contract and understood its meaning and agreedWe provide extensive customer service via our graphic art department, to ensure the customer receives their perfect vision for advertisement As a quickly expanding company, we provide over High Schools and Colleges across the nation with free spirit items for a variety of sports teamsProducing the T-Shirts and Banners in house, and shipping them from our location directly to the sponsored schoolTracking numbers are kept and produced to customers who would like to follow up on when their items will arrive at the schoolThe items are addressed to our contact at the school, be it the cheer coach or someone else who handles spirit itemsIn this case, the items were addressed to [redacted] , whom we have been in contact with since October These spirit items are then to be distributed by the contact at the school, at their discretionOnce the school has requested items, we immediately begin reaching out to the community to get the school their itemsWe have provided the customer with tracking numbers, and the name of our contact at the school“As it states in the agreement, This contract shall not be changed, modified or cancelledThe advertised has not relied on any promises, statements or representations not contained herin”The customer needs to contact the school, to be advised about how the items were usedIf the customer did not hear from our customer service department promptly, we do apologizeThe items were created, produced and shipped for the customerA refund would be unjustifiable Sincerely, Customer ServiceTouchdown Sports

To Whom it May Concern, We do not operate on the premise that the initial contacts are made over the phoneI am assuming the contacts that are mentioned are with the school, and we have emails that are kept to and from the contactWe have had one disgruntled employee, delete months of emailsThose are the only ones we have not yet been able to recover, but are in the process of contacting those schools againWe are not claiming that the representative for [redacted] High School that the customer contacted, stated that they( [redacted] High) had no prior knowledge about the arrangementsThis does not mean that another representative did have knowledge and did not pass it along to their superiorsThere is a news article stating we are a scamThough we produce, print and ship all items, and they can be tracked by the tracking details we keep on file, that would prove we do fulfil our part of the agreement and are not a scamThe items are donations to the school, as they are free of charge to themThe contracts are not made under any pretense that is falseIf they customer misinterprets something our sales representative has stated, that is out of our control In response to the google review, the former employee had family purchase shirts for their local high schoolResulting in the google reviewIt has since been deleted as he has since left the position, and requested his name to not be included in this customer's reviewWe do not intentionally mislead anyonePeople will hear what they want, and we all know how someone's word is not always foolproof, that is why we have the invoice and agreement forms We are not attempting to “skirt away from any legal ramifications”, by putting our policy in the agreement form, as we do not perform illegal practicesWe are not able to provide a refund, as we created, printed and shipped the items, and they were never sent backSincerely, Customer ServiceTouchdown Sports

To Whom it May Concern,To begin, we sold and followed all procedures for production as stated in the agreements that all the sponsors/customers receiveAs stated in the contract that is sent and received by the customer/sponsor, “This contract shall not be changed, modified or cancelledThe advertised has not relied on any promises, statements or representations not contained herein”The customer received this and agreed to the terms, as shown here in this attachmentWe do not ever claim to be working at the school, we let the customer know we simply work with a representative at the school to provide these items as a donation, to the schoolWe provide extensive customer service via our graphic art department, to ensure the customer receives their perfect vision for advertisementAs a quickly expanding company, we provide over High Schools and Colleges across the nation with free spirit items for a variety of sports teamsProducing the T-Shirts and Banners in house, and shipping them from our location directly to the sponsored schoolTracking numbers are kept and produced to customers who would like to follow up on when their items will arrive at the schoolThe items are addressed to our contact at the schools, be it the cheer coach or someone else who handles spirit itemsIn this case, the items were addressed to the Cheerleading coach Angela Deveney and Pamela Ferguson, whom we have been in contact with since April These spirit items are then to be distributed by the contact at the schoolThe Cheerleading coach stated she would like to receive these items for the school, as they were free of charge and required no further action on her part at the timeIf she did not communicate with her superiors before requesting the items, that is not our issue nor are we at faultOnce the school has requested items, we immediately begin reaching out to the community to get the school their itemsWe provide customers with tracking numbers, and the name of our contact at the school“As it states in the agreement, This contract shall not be changed, modified or cancelledThe advertised has not relied on any promises, statements or representations not contained herein”We advise any customers who inquire about their items, to contact the school, to be advised about how the items were usedThe following is the email sent to the customer, and the response from the customerThe items are already set to be printed and delivered to the sponsored schools As this is the case, any refunds for those items would be unjustifiable as the items will be created and distributed, meaning the agreement would be fulfilledSincerely, Customer ServiceTouchdown Sports

To Whom it May Concern, To begin, we sold and followed all procedures for production as stated in the agreementAs stated in the invoice contract received by the customer “This contract shall not be changed, modified or cancelledThe advertised has not relied on any promises, statements or representations not contained herein”The customer replied to our email, containing the contractMeaning they understood our policiesWe provide extensive customer service via our graphic art department, to ensure the company receives their perfect vision for advertisement As a quickly expanding company, we provide over High Schools and Colleges across the nation with free spirit items for a variety of sports teamsProducing the T-Shirts and Banners in house, and shipping them from our location directly to the sponsored schoolTracking numbers are kept and produced to customers who would like to follow up on when their items will arrive at the schoolThe items are addressed to our contact at the school, be it the cheer coach or someone else who handles spirit itemsIn this case, the items were addressed to [redacted] , whom we have been in contact with since March 29, These spirit items are then to be distributed by the contact at the school, at their discretionWe have provided the customer with tracking numbers, and the name of our contact at the school“As it states in the agreement, This contract shall not be changed, modified or cancelledThe advertised has not relied on any promises, statements or representations not contained herein”The customer needs to contact the school, to be advised about how the items were usedThe following is the email sent to the customer “” Hello, Provided here is the tracking number for the banner sent to [redacted] High School for FootballOur contact at the school is [redacted] ***, [redacted] Banner Tracking: [redacted] Delivered to " [redacted] High School, [redacted] ***Provided here or in previous emails is the agreement and/or contact information for the sponsored school(s)Tracking numbers for each of the approved items purchased, stating they were sent and delivered.Any other questions concerning the use of your items, should be directed to the sponsored school(s) Our part of the agreement has been fulfilledAs stated in the invoice that was sent and received by you, “THIS CONTRACT SHALL NOT BE CHANGED, MODIFIED OR CANCELLEDTHE ADVERTISED HAS NOT RELIED ON ANY PROMISES, STATEMENTS OR REPRESENTATIONS NOT CONTAINED HERIN.” Sincerely Customer Service Touchdown Sports."' The items were created, produced and shipped for the customerA refund would be unjustifiableAttached here are emails and the extensive customer service that was provided by our graphic art departmentThe attached also included the rebuttals that were provided for the disputed itemsAs well as proofs, and prints of the items shippedTracking numbers for the items have also been provided [redacted]

To Whom it May Concern,To begin, we sold and followed all procedures for production as stated in the agreements that all the sponsors/customers receiveAs stated in the contract that is sent and received by the customers “This contract shall not be changed, modified or cancelledThe advertised has not relied on any promises, statements or representations not contained herein”We do not ever claim to be working for the school, we let the customer know we simply work with someone at the school to provide these items to the school for freeWe provide extensive customer service via our graphic art department, to ensure the customer receives their perfect vision for advertisement As a quickly expanding company, we provide over High Schools and Colleges across the nation with free spirit items for a variety of sports teamsProducing the T-Shirts and Banners in house, and shipping them from our location directly to the sponsored schoolTracking numbers are kept and produced to customers who would like to follow up on when their items will arrive at the schoolThe items are addressed to our contact at the school, be it the cheer coach or someone else who handles spirit itemsIn this case, the items were addressed to Jennifer Graves , whom we have been in contact with since January These spirit items are then to be distributed by the contact at the school, at their discretionJennifer Graves stated she did not work at the school, but that she represented the high school cheer team while working at the elementary schoolShe stated she would like to receive these items for the high school, as they were free of chargeIf she did not communicate with her superiors before requesting the items, that is not our issueOnce the school has requested items, we immediately begin reaching out to the community to get the school their itemsWe have provided the customers with tracking numbers, and the name of our contact at the school“As it states in the agreement, This contract shall not be changed, modified or cancelledThe advertised has not relied on any promises, statements or representations not contained herein”The customers need to contact the school, to be advised about how the items were usedThe following is the email sent to the customer The items were created, produced and shipped for the customersA refund would be unjustifiable Sincerely, Customer Service Touchdown Sports

Complaint: [redacted] I am rejecting this response because: I did not sign any agreement or contract neither I replied to the email that contained the contract syaing that it was ok to proceedRegards, [redacted]

To Whom it May Concern,To begin, we sold and followed all procedures for production as stated in the agreements that all the sponsors/customers receive. As stated in the contract that is sent and received by the customer/sponsor, “This contract shall not be changed, modified or cancelled. The... advertised has not relied on any promises, statements or representations not contained herein”. The customer received this and acknowledged the policy. We do not ever claim to be working at the school, we let the customer know we simply work with a representative at the school to provide these items as a donation, to the school. We provide extensive customer service via our graphic art department, to ensure the customer receives their perfect vision for advertisement. As a quickly expanding company, we provide over 600 High Schools and Colleges across the nation with free spirit items for a variety of sports teams. Producing the T-Shirts and Banners in house, and shipping them from our location directly to the sponsored school. Tracking numbers are kept and produced to customers who would like to follow up on when their items will arrive at the school. The items are addressed to our contact at the schools, be it the cheer coach or someone else who handles spirit items. In this case, the items were addressed to the Cheerleading coach, whom we have been in contact with since July of 2016. These spirit items are then to be distributed by the contact at the school. The Cheerleading coach stated she would like to receive these items for the school, as they were free of charge and required no further action on her part at the time. If she did not communicate with her superiors before requesting the items, we are not at fault. Once the school has requested items, we immediately begin reaching out to the community to get the school their items. We provide customers with tracking numbers, and the name of our contact at the school. “As it states in the agreement, This contract shall not be changed, modified or cancelled. The advertised has not relied on any promises, statements or representations not contained herein”. We advise any customers who inquire about their items, to contact the school, to be advised about how the items were used. The following is the email stream sent to the customer, and the response from the customer regarding artwork.Any refunds for those items would be unjustifiable as the items were created and due to be shipped for the upcoming school sports season. Sincerely, Customer ServiceTouchdown Sports

On 5/10/we contacted [redacted] who agreed to receive free spirit items from Touchdown SportsWe do not lead anyone to believe we work on behalf of the school, and have fulfilled the obligations to the companies that sponsored the spirit items sent to the school

Complaint: [redacted] I am rejecting this response because:I have reached out to TouchDown Sports several times, and I am NOT receiving any communication back from them... it seems to be a complete scam. I have called 6 times and left message each time and have emailed them 3 times with no response. if this is in fact their way of handling customers I definitely want a better exchange of action. Regards, [redacted]

Complaint: ***
I
am rejecting this response because:I have the email that the company sent to *** *** in May of Attached to the email is a two year committment contract which no one filled out or returnedAdditionally, *** ***, has continued to call our local community businesses after I talked to *** *** and told him to stop telling our businesses that he represented the school, that the school has done business with them for years (which is a lie), and that *** *** works for Touchdown Sports and not for our school any longer (also a lie)I have contacted the Arkansas Attorney General and they are now investigating this caseAlso, I know that two banks have credited businesses for the fruadualant charges from Touchdown Sports and have launched their own investigationAgain, we do not do business with companies without a signed contract or agreement because that is our policyNo one has the authority to enter into any such agreements or contracts but me, and then they are approved by the school boardI totally reject the response of the company.
Regards,
*** ***

To Whom it May Concern,To begin, we sold and followed all procedures for production as stated in the agreements that all the sponsors/customers receiveAs stated in the contract that is sent and received by the customer/sponsor, “This contract shall not be changed, modified or cancelledThe
advertised has not relied on any promises, statements or representations not contained herein”The customer received this and acknowledged the policyWe do not ever claim to be working at the school, we let the customer know we simply work with a representative at the school to provide these items as a donation, to the schoolWe provide extensive customer service via our graphic art department, to ensure the customer receives their perfect vision for advertisementAs a quickly expanding company, we provide over High Schools and Colleges across the nation with free spirit items for a variety of sports teamsProducing the T-Shirts and Banners in house, and shipping them from our location directly to the sponsored schoolTracking numbers are kept and produced to customers who would like to follow up on when their items will arrive at the schoolThe items are addressed to our contact at the schools, be it the cheer coach or someone else who handles spirit itemsIn this case, the items were addressed to the Cheerleading coach Caroline Cockerell, whom we have been in contact with since the beginning of These spirit items are then to be distributed by the contact at the schoolThe Cheerleading coach stated she would like to receive these items for the school, as they were free of charge and required no further action on her part at the timeIf she did not communicate with her superiors before requesting the items, we are not at faultOnce the school has requested items, we immediately begin reaching out to the community to get the school their itemsWe provide customers with tracking numbers, and the name of our contact at the school“As it states in the agreement, This contract shall not be changed, modified or cancelledThe advertised has not relied on any promises, statements or representations not contained herein”We advise any customers who inquire about their items, to contact the school, to be advised about how the items were usedThe following is the email stream sent to the customer, and the response from the customer regarding artwork.Any refunds for those items would be unjustifiable as the items were created, with help from the customer, artwork approved, printed, shipped and delivered, meaning the agreement was fulfilledSincerely, Customer ServiceTouchdown Sports

To Whom it May Concern,To begin, we sold and followed all procedures for production as stated in the agreements that all the sponsors/customers receiveAs stated in the contract that is sent and received by the customer/sponsor, “This contract shall not be changed, modified or cancelledThe
advertised has not relied on any promises, statements or representations not contained herein”We do not ever claim to be working at the school, or that we are apart we let the customer know we simply work with a representative at the school to provide these items as a donation, to the schoolWe provide extensive customer service via our graphic art department, to ensure the customer receives their perfect vision for advertisementAs a quickly expanding company, we provide over High Schools and Colleges across the nation with free spirit items for a variety of sports teamsProducing the T-Shirts and Banners in house, and shipping them from our location directly to the sponsored schoolTracking numbers are kept and produced to customers who would like to follow up on when their items will arrive at the schoolThe items are addressed to our contact at the school, be it the cheer coach or someone else who handles spirit itemsIn this case, the items were addressed to the Cheerleading coach , whom we have been in contact with since January These spirit items are then to be distributed by the contact at the school, at their discretionThe Cheerleading coach stated she would like to receive these items for the school, as they were free of charge and required no further action on her part at the timeIf she did not communicate with her superiors before requesting the items, that is not our issue nor are we at faultOnce the school has requested items, we immediately begin reaching out to the community to get the school their itemsWe provide customers with tracking numbers, and the name of our contact at the school“As it states in the agreement, This contract shall not be changed, modified or cancelledThe advertised has not relied on any promises, statements or representations not contained herein”We advise any customers who inquire about their items, to contact the school, to be advised about how the items were usedThe following is the email sent to the customerThe items were created, produced and shipped for the customersAs this is the case, any refunds for those items would be unjustifiableSincerely, Customer ServiceTouchdown Sports

To Whom it May Concern,To begin, we sold and followed all procedures for production as stated in the agreements that all the sponsors/customers receivedAs stated in the contract that is sent and received by the customers “This contract shall not be changed, modified or cancelledThe
advertised has not relied on any promises, statements or representations not contained herein”We provide extensive customer service via our graphic art department, to ensure the customer receives their perfect vision for advertisement As a quickly expanding company, we provide nearly High Schools and Colleges across the nation with free spirit items for a variety of sports teamsProducing the T-Shirts and Banners in house, and shipping them from our location directly to the sponsored schoolTracking numbers are kept and produced to customers who would like to follow up on when their items will arrive at the schoolThe items are addressed to our contact at the school, be it the cheer coach or someone else who handles spirit itemsThese spirit items are then to be distributed by the contact at the school, at their discretionIf the representative that we reach out to, has accepted these items we immediately begin reaching out to the community to get the school the requested itemsIf that representative does not check with their superiors before requesting the items, that is out of our handsTha is an issue that needs to be handled with the schoolThe representative at the schools knows that the items are for their use however they want to utilize themThey can give them away, or sell the items and those proceeds are kept by the schoolThis is outlined clearly in the email we send to the schoolsOur representatives do not in any way lead the customer to believe the proceeds from the advertisements go to the school, it is the spirit items that go to the school free of chargeWe have provided the customer with tracking numbers, and the name of our contact at the schoolWe have fulfilled our part of the agreementAs it states in the agreement, “This contract shall not be changed, modified or cancelledThe advertised has not relied on any promises, statements or representations not contained herin”The customer needs to contact the school, to be advised about how the items were/are to be usedIf the customer did not hear from our customer service department promptly, we do apologizeThe items were created, produced and shipped for the customerThe items were never returned A refund would be unjustifiableStating we are a scam/committing fraud is also and unjustifiable Attached here are emails and the extensive customer service that was provided by our graphic art departmentAs well as proofs, and prints of the items shippedTracking numbers for the items have also been providedSincerely, Customer ServiceTouchdown Sports

To Whom it May Concern,To begin, we sold and followed all procedures for production as stated in the agreementAs stated in the invoice contract received by the customer “This contract shall not be changed, modified or cancelledThe advertised has not relied on any promises,
statements or representations not contained herin”The customer replied to our email, containing the contract, with an “Okay to proceed” Meaning they understood our policiesWe provide extensive customer service via our graphic art department, to ensure the company receives their perfect vision for advertisement As a quickly expanding company, we provide over High Schools and Colleges across the nation with free spirit items for a variety of sports teamsProducing the T-Shirts and Banners in house, and shipping them from our location directly to the sponsored schoolTracking numbers are kept and produced to customers who would like to follow up on when their items will arrive at the schoolThe items are addressed to our contact at the school, be it the cheer coach or someone else who handles spirit itemsIn this case, the items were addressed to *** ***, whom we have been in contact with since February 4, These spirit items are then to be distributed by the contact at the school, at their discretion We have provided the customer with tracking numbers, and the name of our contact at the school“As it states in the agreement, This contract shall not be changed, modified or cancelledThe advertised has not relied on any promises, statements or representations not contained herin”The customer needs to contact the school, to be advised about how the items were usedThe following is the email sent to the customer. “” Hello, Tracking Banner: *** *** *** *** ** *** *** *** ** *** Tracking T-Shirts: *** *** *** *** ** *** *** *** ** *** These items were sent and delivered to Georgetown High School as shown here in the provided tracking numbers Provided here or in previous emails is the agreement and/or contact information for the sponsored school(s)Tracking numbers for each of the approved items purchased, stating they were sent and delivered.Any other questions concerning the use of your items, should be directed to the sponsored school(s) Our part of the agreement has been fulfilledAs stated in the invoice that was sent and received by you, “THIS CONTRACT SHALL NOT BE CHANGED, MODIFIED OR CANCELLEDTHE ADVERTISED HAS NOT RELIED ON ANY PROMISES, STATEMENTS OR REPRESENTATIONS NOT CONTAINED HERIN.” Sincerely, Customer Service””” The items were created, produced and shipped for the customerA refund would be unjustifiable.Sincerely, Customer Service Touchdown Sports ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I spoke with Alec, a current employee of yoursHe introduced himself as working with *** High School and fundraising for the athletic programs. All of the other complaints state the sameIf it looks like a duck, quacks like a duck, it's a duckThere is no argument or coming to termsYou are operating under pretenses, your model is fraudulent and the countless others who have written reviews, filed complaints have all stated the sameYour business is a SCAM, and what you're doing is illegal and there will be ramifications for Touchdown Sports in the future. There will be no further communication between us

Complaint: ***
I am rejecting this response because: I contacted *** *** is no longer the Cheer Sponsor and has not been for this school yearShe also alerted me to the fact that the school district does not allow for Banners to be part of any order, and yet that was what was sold to meAlso sponsors are never to be announced at half time, and yet that was also promised to me by the sales-personThe school district, athleticts department, alerted us to the fact that Touch Down Sports does not do business with this district for this yearYes, we signed a contract, but the contract clearly states what is promised which is the banner and t-shirts which were never recieved, distributed, and the banner is not at all allowed in the district
Regards,
*** ***

Complaint:
I am rejecting this response because:
Regards,
*** ***
The statement made by the 'Customer Service Department' of Touchdown Sports is falseTouchdown Sports operates on the premise that the initial contacts are made over the phone and the things they promise, state, are not recordedThe agreement between Bank of *** and Touchdown Sports was made 100% on the premise that Touchdown Sports was working directly with *** High School, which they weren't*** High School has confirmed that they had no prior knowledge about the arrangement of 'spirit shirts' they are aware of the scam and there have been local media reports in Montana regarding Touchdown Sports SCAMThey understand that they are misleading people and rely hoping to skirt away from any legal ramifications by adding "This contract shall not be changed, modifiedor cancelled, etc" The contracts themselves are made under pretensesThe attached email communications from myself and Touchdown Sports were regarding artwork onlyThey were sent before I was made aware of the scam. There was an email sent to Touchdown Sports when I became aware of that fraud had taken placeTouchdown has not responded at this timeIt doesn't take much detective work to figure out the business is operating under fraudulent practicesThere are many reports across the Country, not just in Montana stating the same things that I have stated in this formal complaintI have attached local media coverage regarding their SCAMs in Montana as well as Google Reviews stating the same thing as I have stated, and my email to them notifying them of their fraudI hope that Touchdown Sports is forced to close their doors as they should be and am confident that they will be because their business plan is fraudulent and they don't have a leg to stand on.I also let the company know that the only positive Google Review was made by their employee, they've since deleted the contents of the review because their employee was posing as a customer, another misrepresentation

Complaint: ***
I am rejecting this response because: Touchdown Sports states they were working with representatives from the two high schools we agreed to sponsor and that was not the case at allI spoke with the cheerleading sponsor personally. Also the artwork was not approved, nor were any of our logos approved or given permission to be used for reproduction by Touchdown Sports. Urgent Care by the Bay has not been provided with any tracking numbers for products provided to either school. When I spoke with *** on 12/2/2016, he said to send an email with an explanation and a refund would be issued. This company is preying on businesses that are trying to participate in sponsoring school athletics and then ripping them off!
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:I would like to see the signed contract that has been referred to twice in this response. I don't have a copy of the contract and the reason I don't have a copy of the contract is because it does not exist. I challenge Touchdown Sports to produced a signed contract. Also, [redacted] has worked for the [redacted] School District for 13 years and has been the cheer sponsor for 11 years. Again, I challenge Touchdown Sports to produce documentation that supports the claim that [redacted] stated that she does not work with the school. As the cheer sponsor for 11 years, I think she is in a better position to state whether or not the [redacted] School District has "ever" worked with Touchdown Sports. The simple solution to this issue is (1) Stop calling our local businesses and making fraudulent claims ([redacted] approved this, [redacted] doesn't work for the [redacted] school district she contracts with us, etc.; these are statements have been made by [redacted] to several business owners in our area) and (2) refund any money collected from local businesses because they were collected fraudulently.Short of that, there is no resolution.   
Regards,
[redacted]

To Whom It May Concern, I am writing to address the consumer complaintTo begin, we sold and followed all procedures for production as stated in the agreement. Submitted are the emails sent and received by the customer for purchased goods. As stated in the invoice received by the customer, “This...

contract shall not be changed, modified or cancelled. The advertised has not relied on any promises, statements or representations not contained herein.”  The customer then was sent an email by our art department stating a deadline for the artwork to be submitted, or art work would be created for them. The customer's artwork was received by our art department a day past the deadline. We work with nearly 1000 high schools and colleges. We made artwork for the customer, then sent a proof for them to review. The email was accidentally sent to the wrong email address, and the customer did not receive it in a timely manner. The customer did not follow up after September 27th,  so our art department did not catch that it went to the incorrect email. The customer then was contacted by one our of sales reps to see if she had received the proof. She stated she had not, so we submitted to her the first proof. Upon further investigation, our art department saw the emails the customer had received the deadline and submitted artwork. The artwork that was sent was then put on the banner. The original proof (that did not have the customers additional artwork), was sent instead of the final copy. That was due to lack of attention to detail, which lead to the letting go of that graphic artist. The final proof for the banner was never sent to the customer before print, as we did not know it went to an incorrect email, it did contain her provided images, as shown here in the attachments. The shirts were printed with the artwork our graphic artist provided, as the customer did not follow up before the items were due to be shipped. There was some miscommunication on our part, and we do apologize for that. The artwork  was made/provided, printed and shipped, fulfilling our part of the agreement which states,“This contract shall not be changed, modified or cancelled. The advertised has not relied on any promises, statements or representations not contained herin”.The items (shirts) that were sent to the customer were not returned. The items are at the school now and set to be displayed / distributed. Our part of the agreement was fulfilled. A refund would not be justifiable.  Sincerely, Touchdown Sports.