Touchdown Sports

Touchdown Sports has an agreement and email stream from [redacted] to move forward with free spirit items for the school. On Wed, Jan 13, 2016 at 2:54 PM, [redacted] wrote:Hi [redacted]! This sounds awesome. I give you permission to proceed! Logo...

is attached and our colors are red, royal blue and white. If you could also add the text “Cheer and Pom” below the logo that is what we typically do! Thanks! [redacted]
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[redacted] then decided not to hang the banners or use the spirit items sent to them. Touchdown sports fulfilled every obligation to the agreement with [redacted].

To Whom it May Concern,To begin, we sold and followed all procedures for production as stated in the agreements that all the sponsors/customers received. As stated in the contract that is sent and received by the customers “This contract shall not be changed, modified or cancelled. The advertised...

has not relied on any promises, statements or representations not contained herin”. The customer replied with an “Okay to proceed”, meaning she received our contract and understood its meaning and agreed. We provide extensive customer service via our graphic art department, to ensure the customer receives their perfect vision for advertisement.   As a quickly expanding company, we provide over 1000 High Schools and Colleges across the nation with free spirit items for a variety of sports teams. Producing the T-Shirts and Banners in house, and shipping them from our location directly to the sponsored school. Tracking numbers are kept and produced to customers who would like to follow up on when their items will arrive at the school. The items are addressed to our contact at the school, be it the cheer coach or someone else who handles spirit items. In this case, the items were addressed to [redacted] , whom we have been in contact with since October 2015. These spirit items are then to be distributed by the contact at the school, at their discretion. Once the school has requested items, we immediately begin reaching out to the community to get the school their items. We have provided the customer with tracking numbers, and the name of our contact at the school. “As it states in the agreement, This contract shall not be changed, modified or cancelled. The advertised has not relied on any promises, statements or representations not contained herin”. The customer needs to contact the school, to be advised about how the items were used. If the customer did not hear from our customer service department promptly, we do apologize. The items were created, produced and shipped for the customer. A refund would be unjustifiable.  Sincerely, Customer ServiceTouchdown Sports

Complaint: [redacted]
I am rejecting this response because:I have reached out to TouchDown Sports several times, and I am NOT receiving any communication back from them... it seems to be a complete scam.  I have called 6 times and left message each time and have emailed them 3 times with no response. if this is in fact their way of handling customers I definitely want a better exchange of action.
Regards,
[redacted]

On 5/10/2016 we contacted [redacted] who agreed to receive free spirit items from Touchdown Sports. We do not lead anyone to believe we work on behalf of the school, and have fulfilled the obligations to the companies that sponsored the spirit items sent to the school.

Complaint: [redacted]
I am rejecting this response because:Please note that the information provided in the email are false. In addition, I have never received any merchandise of any kind or deadlines of any kind. Please see attached. When [redacted] called early this week to ask if I liked the and she sent the proof as soon as I pointed out about the incorrect email, missing the @ sign and no picture, as I was promised. I was transferred to her supervisor, which apologized for the mistake and said they will make it up to me by making a bigger. At this point, I'm thinking the banner was to be redone, but then asked if he was to charge $500 to the same card, when I asked to clarify, he said he was talking about a banner on the football field. If  [redacted] had mistakenly sent me the wrong proof as stated on the business response, why was he so apologetic, blaming it on the supposed fired employee? Why him, a supervisor didn't fix the mistake and said customer service will be contacting me, which has not happened as of the writing of this message. In addition, I have contacted the Athletic Department at [redacted] HS and the Athletic Director stated the following: --------------------------------------------------------------------------------...⇄ of our sponsor packages are handling by the school's athletic booster club and not outside sources. As for Touchdown Sports, I have never communicated at any point in time with this group, nor have I ever in my 25 year career in Seminole County.As far as the gym in concerned, we do not have individual banners hanging in the facility. In terms of the shirts, our basketball program, to the best of my knowledge, does not have shirts with names of sponsors.-----------------------------------------------------------------------...⇄ paid for a banner that was going to be hanging in the gym and T-Shirts for [redacted] HS. [redacted] HS does not know Touchdown Sports at all. I was told by [redacted] how happy the coach was with the banners and shirts. My question is: Who's the coach? Let's arrange for a meeting at the school and take a look at the banner and shirts that were supposedly mailed. Let's see the postal records/receipts of such mailings, let's listen to the conversations. Let's look at the agreement between [redacted] HS and Touchdown Sports. Where is the money that was supposedly going to the school for sponsorship? Let's see a copy of the transaction.In addition, my number is registered in the Do not call registry.Kind regards, [redacted] 
Regards,
[redacted]

To Whom it May Concern, We do not operate on the premise that the initial contacts are made over the phone. I am assuming the contacts that are mentioned are with the school, and we have emails that are kept to and from the contact. We have had one disgruntled employee, delete 3 months of emails. Those are the only ones we have not yet been able to recover, but are in the process of contacting those schools again. We are not claiming that the representative  for [redacted] High School that the customer contacted, stated that they([redacted] High) had no prior knowledge about the arrangements. This does not mean that another representative did have knowledge and did not pass it along to their superiors. There is a news article stating we are a scam. Though we produce, print and ship all items, and they can be tracked by the tracking details we keep on file, that would prove we do fulfil our part of the agreement and are not a scam. The items are donations to the school, as they are free of charge to them. The contracts are not made under any pretense that is false. If they customer misinterprets something our sales representative has stated, that is out of our control.  In response to the google review, the former employee had family purchase shirts for their local high school. Resulting in the google review. It has since been deleted as he has since left the position, and requested his name to not be included in this customer's review. We do not intentionally mislead anyone. People will hear what they want, and we all know how someone's word is not always foolproof, that is why we have the invoice and agreement forms.   We are not attempting to “skirt away from any legal ramifications”, by putting our policy in the agreement form, as we do not perform illegal practices. We are not able to provide a refund, as we created, printed and shipped the items, and they were never sent back. Sincerely, Customer ServiceTouchdown Sports

Complaint: [redacted]
I am rejecting this response because: I did not sign any agreement or contract neither I replied to the email that contained the contract syaing that it was ok to proceed. Regards,
[redacted]

To Whom it May Concern, To begin, we sold and followed all procedures for production as stated in the agreement. As stated in the invoice contract received by the customer “This contract shall not be changed, modified or cancelled. The advertised has not relied on any promises, statements or...

representations not contained herein”. The customer replied to our email, containing the contract. Meaning they understood our policies. We provide extensive customer service via our graphic art department, to ensure the company receives their perfect vision for advertisement.  As a quickly expanding company, we provide over 1000 High Schools and Colleges across the nation with free spirit items for a variety of sports teams. Producing the T-Shirts and Banners in house, and shipping them from our location directly to the sponsored school. Tracking numbers are kept and produced to customers who would like to follow up on when their items will arrive at the school. The items are addressed to our contact at the school, be it the cheer coach or someone else who handles spirit items. In this case, the items were addressed to [redacted] , whom we have been in contact with since March 29, 2016. These spirit items are then to be distributed by the contact at the school, at their discretion. We have provided the customer with tracking numbers, and the name of our contact at the school. “As it states in the agreement, This contract shall not be changed, modified or cancelled. The advertised has not relied on any promises, statements or representations not contained herein”. The customer needs to contact the school, to be advised about how the items were used. The following is the email sent to the customer. .   “” Hello, Provided here is the tracking number for the banner sent to [redacted] High School for Football. Our contact at the school is [redacted], [redacted] Banner Tracking: [redacted]. Delivered to "[redacted] High School, [redacted]. Provided here or in previous emails is the agreement and/or contact information for the sponsored school(s). Tracking numbers for each of the approved items purchased, stating they were sent and delivered.Any other questions concerning the use of your items,  should be directed to the sponsored school(s)  Our part of the agreement has been fulfilled. As stated in the invoice that was sent and received by you, “THIS CONTRACT SHALL NOT BE CHANGED, MODIFIED OR CANCELLED. THE ADVERTISED HAS NOT RELIED ON ANY PROMISES, STATEMENTS OR REPRESENTATIONS NOT CONTAINED HERIN.”  Sincerely Customer Service Touchdown Sports."'   The items were created, produced and shipped for the customer. A refund would be unjustifiable. Attached here are emails and the extensive customer service that was provided by our graphic art department. The attached also included the rebuttals that were provided for the disputed items. As well as proofs, and prints of the items shipped. Tracking numbers for the items have also been provided. [redacted]
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To Whom it May Concern,To begin, we sold and followed all procedures for production as stated in the agreements that all the sponsors/customers receive. As stated in the contract that is sent and received by the customer/sponsor,  “This contract shall not be changed, modified or cancelled. The...

advertised has not relied on any promises, statements or representations not contained herein”. The customer received this and agreed to the terms, as shown here in this attachment. We do not ever claim to be working at the school, we let the customer know we simply work with a representative at the school to provide these items as a donation, to the school. We provide extensive customer service via our graphic art department, to ensure the customer receives their perfect vision for advertisement. As a quickly expanding company, we provide over 600 High Schools and Colleges across the nation with free spirit items for a variety of sports teams. Producing the T-Shirts and Banners in house, and shipping them from our location directly to the sponsored school. Tracking numbers are kept and produced to customers who would like to follow up on when their items will arrive at the school. The items are addressed to our contact at the schools, be it the cheer coach or someone else who handles spirit items. In this case, the items were addressed to the Cheerleading coach Angela Deveney and Pamela Ferguson, whom we have been in contact with since April 2016. These spirit items are then to be distributed by the contact at the school. The Cheerleading coach stated she would like to receive these items for the school, as they were free of charge and required no further action on her part at the time. If she did not communicate with her superiors before requesting the items, that is not our issue nor are we at fault. Once the school has requested items, we immediately begin reaching out to the community to get the school their items. We provide customers with tracking numbers, and the name of our contact at the school. “As it states in the agreement, This contract shall not be changed, modified or cancelled. The advertised has not relied on any promises, statements or representations not contained herein”. We advise any customers who inquire about their items, to contact the school, to be advised about how the items were used. The following is the email sent to the customer, and the response from the customer. The items are already set to be printed and delivered to the sponsored schools.  As this is the case, any refunds for those items would be unjustifiable as the items will be created and distributed, meaning the agreement would be fulfilled. Sincerely, Customer ServiceTouchdown Sports

To Whom it May Concern,To begin, we sold and followed all procedures for production as stated in the agreements that all the sponsors/customers receive. As stated in the contract that is sent and received by the customer/sponsor,  “This contract shall not be changed, modified or cancelled. The...

advertised has not relied on any promises, statements or representations not contained herein”. The customer received this and acknowledged the policy. We do not ever claim to be working at the school, we let the customer know we simply work with a representative at the school to provide these items as a donation, to the school. We provide extensive customer service via our graphic art department, to ensure the customer receives their perfect vision for advertisement. As a quickly expanding company, we provide over 600 High Schools and Colleges across the nation with free spirit items for a variety of sports teams. Producing the T-Shirts and Banners in house, and shipping them from our location directly to the sponsored school. Tracking numbers are kept and produced to customers who would like to follow up on when their items will arrive at the school. The items are addressed to our contact at the schools, be it the cheer coach or someone else who handles spirit items. In this case, the items were addressed to the Cheerleading coach, whom we have been in contact with since July of 2016. These spirit items are then to be distributed by the contact at the school. The Cheerleading coach stated she would like to receive these items for the school, as they were free of charge and required no further action on her part at the time. If she did not communicate with her superiors before requesting the items, we are not at fault. Once the school has requested items, we immediately begin reaching out to the community to get the school their items. We provide customers with tracking numbers, and the name of our contact at the school. “As it states in the agreement, This contract shall not be changed, modified or cancelled. The advertised has not relied on any promises, statements or representations not contained herein”. We advise any customers who inquire about their items, to contact the school, to be advised about how the items were used. The following is the email stream sent to the customer, and the response from the customer regarding artwork.Any refunds for those items would be unjustifiable as the items were created and due to be shipped for the upcoming school sports season. Sincerely, Customer ServiceTouchdown Sports

To Whom it May Concern,To begin, we sold and followed all procedures for production as stated in the agreements that all the sponsors/customers receive. As stated in the contract that is sent and received by the customers “This  contract shall not be changed, modified or cancelled. The advertised has not relied on any promises, statements or representations not contained herein”. We do not ever claim to be working for the  school, we let the customer know we simply work with someone at the school to provide these items to the school for free. We provide extensive customer service via our graphic art department, to ensure the  customer receives their perfect vision for advertisement.   As a quickly expanding company, we provide over 1000 High Schools and Colleges across the nation with free spirit items for a variety of sports teams. Producing the T-Shirts and Banners in house, and  shipping them from our location directly to the sponsored school. Tracking numbers are kept and produced to customers who would like to follow up on when their items will arrive at the school. The items are  addressed to our contact at the school, be it the cheer coach or someone else who handles spirit items. In this case, the items were addressed to Jennifer Graves , whom we have been in contact with since  January 2016. These spirit items are then to be distributed by the contact at the school, at their discretion. Jennifer Graves stated she did not work at the school, but that she represented the high school cheer  team while working  at the elementary school. She stated she would like to receive these items for the high school, as they were free of charge. If she did not communicate with her  superiors before requesting the items, that is not our issue. Once the school has requested items, we immediately begin reaching out to the community to get the school their items. We have provided the  customers with tracking numbers, and the name of our contact at the school. “As it states in the agreement, This contract shall not be changed, modified or cancelled. The advertised has not relied on  any promises, statements or representations not contained herein”. The customers need to contact the school, to be advised about how the items were used. The following is the email sent to the  customer.   The items were created, produced and shipped for the customers. A refund would be unjustifiable.   Sincerely, Customer Service Touchdown Sports