Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved All the emails I did did nothing Once the Revdex.com got involved Tough Mudder replied to me emails within an hour or so Thank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not been refunded My only option for resolution, is to transfer my paid race ticket to an event in another state In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi, This case was not resolvedI was out of the country with out access to email or phone from June [redacted] to July [redacted] Tough Mudder responded to my original complain that it was being handled through TM customer supportAgain this is not the case because they do not respond to any of my emails, or acknowledge any of the questions that are in my complaintI want this handled through Revdex.com due to severe lack of response from Tough Mudder and the fact that I am unable to contact them because they will not supply a phone number or answer emailsI was send a response to my complaint from Tough Mudder on July [redacted] stating that I had days to respond to themI was unable to due to not having access to email or phoneThey did not answer any of my questions from my complaint sent to them nor did they try to resolve any of the problems or offer a refund, they simply stated that even though they have a option on their website for a transfer it may not be openI am still requesting a full refund and that this case be re openedThis has been dragging out since the middle of May and it is not the last day in July In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I contacted [redacted] credit services and received this: Dear [redacted] ,Thank you for contacting [redacted] about a merchant credit on your credit card account ending in ***.This account was closed, and the account records are no longer on fileI am again requesting a PAPER CHECK be mailed to my residence, not a refund to a closed account.Thank You In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I AM SO GRATEFUL THAT I CONTACTED Revdex.com.After several months of silence from the business, despite repeated inquiries, this matter has been promptly resolved within days of contacting Revdex.com Thank you Revdex.com! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Once again, in order to satisfy this complaint, refund me the ticket price Since you're having difficulty reading what I'm typing, I'll just copy and paste a few of my original responses: I signed up for tough mudder in early 2013, but in March I was stabbed outside of a gas stationI lost all function in my right hand and I could not run the Tough MudderI requested a transfer to the event, and it was grantedI also requested that the transfer fee be waived because of my unique situationThe customer service representative told me to sign up for the event, and then she would refund me the moneyI knew that didn't make sense because one of my friends who was also on my team worked with a different representative and she simply got a new code for her transfer and all fees were waivedI told my representative this twice, and she still told me to sign up and pay for the event and she would refund itI paid for the event and emailed her to let her knowShe emailed me the next day to let me know that she would not be refunding my paymentit's ridiculous that I was stabbed to death, and I have had to deal with that situation, and now this employee is literally lying with every intention of cheating customersI emailed her very reasonably asking to speak to a manager to resolve the situation and she simply ignored the emailI am a United States Marine Corps veteran, which plenty of scars and combat, and it's appalling to me that an organization purporting to represent our wounded veteran population would treat a fellow WOUNDED veteran in such a mannerIt's just disappointing.After which I was refunded the transfer fee You can imagine that I wouldn’t be supporting your organization after that, so my complaint requested a FULL refundI saw your ridiculous policy, but if you want this complaint resolved, then that’s what you will do.You guys are unbelievable You should honestly be ashamed I have taken great pleasure in changing the intended group event of two of the groups I belong to, with a total of individuals, from the tough mudder to the warrior dash I have told everyone how despicable your business is, and at least other people decided not to do the tough mudder after hearing what you didYou just waited a year to try and remove this from your record...as if I would forget about it or something You have copies of the emails in the previous complaints, so I'm not sitting here going through it again This complaint will not be resolved until I'm refunded the remaining $138.42, I have proof that Jasmine's employment was terminated, and I get a thoughtful written apology Anything less than that, and no matter how long you wait, you're wasting your time trying to resolve this complaint Unbelievable I originally was told that I would have my transfer fees waived, but then I was lied to (worse than any other company I have ever experienced) and literally deceived into paying full price for a ticket, only to be told that I would actually not get my transfer fee refunded ONLY after I filed a Revdex.com complaint did my transfer fee get refunded....there's only one problem You clowns are terrible peoplemy Revdex.com complaint specifically says I want a FULL refund, because I won't be running in your event after the way you treated me So, you actually haven't done "everything you can to make me happy." You've done exactly 25.3% of what you can do (that's the percentage of money you have refunded me that you need to refund me.) So, like in my last response, I'll make it simple again Refund me $and we will be all set I don't understand why this is so difficult to comprehend, it's the exact same thing that I said in my original complaint You should also have fired Jasmine and provided proof, but I've given up on any integrity from Tough Mudder, so in terms of this Revdex.com complaint, just refund me $like you should have months ago, and we can "resolve" this Otherwise, just stop wasting your time replying, because I'm not resolving this complaint until that happens From this point forward I'll simply be copy and pasting this exact response Refund me $138.42, and we'll call it resolved Have a great day! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Tough Mudder does not offer refunds for registrations purchased online or at the eventThis policy is communicated on our website, and agreed to when purchasing the registrationUnfortunately, we cannot make exceptions to this policyThe policy that each customer agrees to during registration is below:I hereby understand and acknowledge that all fees and associated costs (including optional product purchases, spectator tickets, and donations), paid in registration for this Tough Mudder event are NOT REFUNDABLE FOR ANY REASON, under any circumstances, including but not limited to injury, a scheduling conflict, and/or event cancellationI also understand that active duty or deployed military participants may be entitled to a refund on a case-by-case basis upon providing sufficient, official documentation regarding the deployment that conflicts with participating in the event.The customers original request was to have the transfer fee waivedWe honored the customers request and waived our standard transfer feeThe customer will not accept this offer and TM has provided every accommodation that we could
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved All the emails I did did nothing Once the Revdex.com got involved Tough Mudder replied to me emails within an hour or so Thank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not been refunded My only option for resolution, is to transfer my paid race ticket to an event in another state In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi, This case was not resolvedI was out of the country with out access to email or phone from June [redacted] to July [redacted] Tough Mudder responded to my original complain that it was being handled through TM customer supportAgain this is not the case because they do not respond to any of my emails, or acknowledge any of the questions that are in my complaintI want this handled through Revdex.com due to severe lack of response from Tough Mudder and the fact that I am unable to contact them because they will not supply a phone number or answer emailsI was send a response to my complaint from Tough Mudder on July [redacted] stating that I had days to respond to themI was unable to due to not having access to email or phoneThey did not answer any of my questions from my complaint sent to them nor did they try to resolve any of the problems or offer a refund, they simply stated that even though they have a option on their website for a transfer it may not be openI am still requesting a full refund and that this case be re openedThis has been dragging out since the middle of May and it is not the last day in July In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I contacted [redacted] credit services and received this: Dear [redacted] ,Thank you for contacting [redacted] about a merchant credit on your credit card account ending in ***.This account was closed, and the account records are no longer on fileI am again requesting a PAPER CHECK be mailed to my residence, not a refund to a closed account.Thank You In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I AM SO GRATEFUL THAT I CONTACTED Revdex.com.After several months of silence from the business, despite repeated inquiries, this matter has been promptly resolved within days of contacting Revdex.com Thank you Revdex.com! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Once again, in order to satisfy this complaint, refund me the ticket price Since you're having difficulty reading what I'm typing, I'll just copy and paste a few of my original responses: I signed up for tough mudder in early 2013, but in March I was stabbed outside of a gas stationI lost all function in my right hand and I could not run the Tough MudderI requested a transfer to the event, and it was grantedI also requested that the transfer fee be waived because of my unique situationThe customer service representative told me to sign up for the event, and then she would refund me the moneyI knew that didn't make sense because one of my friends who was also on my team worked with a different representative and she simply got a new code for her transfer and all fees were waivedI told my representative this twice, and she still told me to sign up and pay for the event and she would refund itI paid for the event and emailed her to let her knowShe emailed me the next day to let me know that she would not be refunding my paymentit's ridiculous that I was stabbed to death, and I have had to deal with that situation, and now this employee is literally lying with every intention of cheating customersI emailed her very reasonably asking to speak to a manager to resolve the situation and she simply ignored the emailI am a United States Marine Corps veteran, which plenty of scars and combat, and it's appalling to me that an organization purporting to represent our wounded veteran population would treat a fellow WOUNDED veteran in such a mannerIt's just disappointing.After which I was refunded the transfer fee You can imagine that I wouldn’t be supporting your organization after that, so my complaint requested a FULL refundI saw your ridiculous policy, but if you want this complaint resolved, then that’s what you will do.You guys are unbelievable You should honestly be ashamed I have taken great pleasure in changing the intended group event of two of the groups I belong to, with a total of individuals, from the tough mudder to the warrior dash I have told everyone how despicable your business is, and at least other people decided not to do the tough mudder after hearing what you didYou just waited a year to try and remove this from your record...as if I would forget about it or something You have copies of the emails in the previous complaints, so I'm not sitting here going through it again This complaint will not be resolved until I'm refunded the remaining $138.42, I have proof that Jasmine's employment was terminated, and I get a thoughtful written apology Anything less than that, and no matter how long you wait, you're wasting your time trying to resolve this complaint Unbelievable I originally was told that I would have my transfer fees waived, but then I was lied to (worse than any other company I have ever experienced) and literally deceived into paying full price for a ticket, only to be told that I would actually not get my transfer fee refunded ONLY after I filed a Revdex.com complaint did my transfer fee get refunded....there's only one problem You clowns are terrible peoplemy Revdex.com complaint specifically says I want a FULL refund, because I won't be running in your event after the way you treated me So, you actually haven't done "everything you can to make me happy." You've done exactly 25.3% of what you can do (that's the percentage of money you have refunded me that you need to refund me.) So, like in my last response, I'll make it simple again Refund me $and we will be all set I don't understand why this is so difficult to comprehend, it's the exact same thing that I said in my original complaint You should also have fired Jasmine and provided proof, but I've given up on any integrity from Tough Mudder, so in terms of this Revdex.com complaint, just refund me $like you should have months ago, and we can "resolve" this Otherwise, just stop wasting your time replying, because I'm not resolving this complaint until that happens From this point forward I'll simply be copy and pasting this exact response Refund me $138.42, and we'll call it resolved Have a great day! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Tough Mudder does not offer refunds for registrations purchased online or at the eventThis policy is communicated on our website, and agreed to when purchasing the registrationUnfortunately, we cannot make exceptions to this policyThe policy that each customer agrees to during registration is below:I hereby understand and acknowledge that all fees and associated costs (including optional product purchases, spectator tickets, and donations), paid in registration for this Tough Mudder event are NOT REFUNDABLE FOR ANY REASON, under any circumstances, including but not limited to injury, a scheduling conflict, and/or event cancellationI also understand that active duty or deployed military participants may be entitled to a refund on a case-by-case basis upon providing sufficient, official documentation regarding the deployment that conflicts with participating in the event.The customers original request was to have the transfer fee waivedWe honored the customers request and waived our standard transfer feeThe customer will not accept this offer and TM has provided every accommodation that we could