Town & Country Homes

We have made all comments needed in original complaint The builder at Town and Country Homes wants to continue to present statements However it should be clarified of what the statements are: The building code inspector in Westport in no way has ever agreed that we are the general contractor and in fact has stated on many occasions that Town and Country Homes is in fact the general contractor Town and Country Homes never once informed this consumer that we would ever be considered the general contractor It would be our advice to them to insure they are more thorough in their presentation of material instead of just emailing forms to be signed Again another statement, is that we hired and paid for the foundation; we called foundation contractor per [redacted] (Town and Country Homes) request and paid the contractor per [redacted] permission and now he wants to turn that into his favor by bowing out of his legal and professional obligations The foundation contractor is listed on our contract with Town and Country Homes Even in winter weather we were able to pick up nails; our bucket was 3/full before the ground thawed To date there is a report by the state and [redacted] and they both do support the issues that were stated in previous complaints about Town and Country Homes No doors were installed but all doorways were securely covered up; the doors couldn't be put in until the state and [redacted] could inspect the poor workmanship of the door framing and sheet rock; currently the doors have been installed after replacing broken wall frame and properly installing sheet rock around the door We have no concern over the size of our home and it would seem strange that a builder would tell a customer that they can't afford something when they have no idea of this customer's finances However, I should comment that when speaking to the builder's secretary and designer, she encouraged us to build the house we are building as it would be worth more with bedrooms if we ever sold it She did show us smaller models too We like the design of the house chosen, but had thought about not having the bedrooms upstairs and that is when she made this comment We had considered just having a loftThe home was supposed to be completed by the builder as per his contract We do have the resources (fortunately), the ability, and certainly the ambition, crew, knowledge to finish, but were waiting per the builders promise that [redacted] would come in March to inspect our home It wasn't until a complaint filed to the state of NY that any action has happened We are currently waiting for [redacted] to come and fix many problems this home encountered from the builder not doing his job correctly Our energy will no doubt be trying to finish our home It is a great outrage that a builder can make promises and leave a consumer to finish and repair mistakes from the builder they hired We were certainly at the mercy of the engineers from both the state and [redacted] to tell us if our home is set properly, which it wasn't per both entities In regards to money, again the builder already had offered us money back so that he could get out of his contract; it is worth noting that he states we owe him money yet he's offered to give money back We would like the Revdex.com to consider this an official complaint as it is, at times, the only action a consumers can use as a recourse other than using lawyers We feel it's our obligation to help others who seek out a modular home builder They need to be informed of our situation Regards, [redacted] [redacted]

In response to the customer complaint:Town & Country Homes, Incdid not have a contract with the individual that filed the complaint; the contract was with his partner He is acting as the general contractor for our customer We are not the general contractor, but a subcontractor for this job per the signed saddendum Many other subcontractors were involved in the project that the customers hired & paid for as well Town & Country Homes was not contracted to provide a finished product The customer was responsible for all sheetrock work, siding, finishing 2nd floor, installation of customer supplied doors & windows, etc To address some of the concerns There is no roof leak The walk-out wall follows the contour of the concrete that was provided by the customer & lines up well with the house No load bearing beams were cut into A wind column was installed in the vaulted gable end of the house; this requires cutting the top plate of a non-load bearing gable end wall in accordance with manufacturers set prints The project was cleaned when we left the job site The local code enforcer visited the site at least a dozen times during our time there The entire project price of $305,(including some change orders & contractors provided by customer) was originally due To date the customer has only paid $245,of the price to Town & Country, leaving them with the balance of $60,The statement that 95% of the money was received by Town & Country, is false In addition to the purchase & sales Town & Country preformed tasks that were not included in the contract and have not been reimbursed for them either The customer hired a [redacted] builder that was canceled by said manufacture due to quality and ethical issues This individual has no modular home license in the state of Vermont due to the fact there is no licensing procedures in Vermont for contractors Town & Country is a licensed retailer & installer in the state of New York, which to our knowledge the customer hired inspector is not We are also a registered corporation in New York & Vermont It is our opinion that the individual filing the complaint does not have the ability or the expertise to attempt such a large project One example of such would be that the power, water & sewer were never present on the site during the time we worked there and are still not present We had to provide our own power source at our expense We are more than happy to answer any questions & invite anyone reading said complaint to contact us for a complete accurate account of what occurred here Thank you,

Per the signed agreement:“General Contractor”“Town & Country Homes, Incwill serve as the general contractor as long as all subcontractors are hired by Town & Country Homes, Inc If the customer uses their own subcontractors, Town & Country Homes, Incwill then serve as a subcontractor, and all scheduling will be handled by the customer or general contractor hired by the customer.” Per this agreement the customers are the general contractor It is the first paragraph of the set up addendum and clearly delineates responsibility The complainant is correct that only his partner signed the agreement They hired, called, located, scheduled and paid for the foundation & excavation contractor They need no permission from us to this Siding, flooring, interior finishing including all drywall, purchase & installation of exterior doors, site engineer for foundation, water & sewer lines (which have not been done) are all items that are to be performed by customer Final amount has changed from $68,in initial complaint to $16,this complaint The complainant admits he did not read the agreement and is confused of actual events We have not been reimbursed for generator rental or fuel, wood soffit & fascia instillation, drip edge or additional labor that was performed by us at the [redacted] request No water, power or sewer that was supposed to be provided by the customer/ [redacted] was ever ready The site was not a finished lawn, it was a rough grade unfinished site that was done in January with snow every few days We cleaned up all trash in and around the house that we normally do and have saved a voicemail (belligerent in nature) asking us to return trash stormboard As [redacted] it is always the final responsibility to make sure job is clean and safeThe “National Award Winning” dealer was paid by the customer to provide a report This individual is not licensed and was canceled by the manufacturer for numerous reasons The motive of this individual is clear to everyone except the customer The customer was duped into paying for an erroneous report that neither New York State nor the manufacturer have any faith in [redacted] New York has one of the only full time building inspectors in [redacted] , NY The office is located less than on mile from the customer’s job site The inspector is a very professional and thorough man, who realizes the customer is the ** As a code enforcer in NY, he needs no invitation to inspect a site As the **, it was the customer’s responsibility to inform him of project progress The inspector had access to the house & visited the site a minimum of times with us present The customer asked us not to speak with him He asked for the set instructions, which we provided for him The [redacted] and [redacted] engineer have visited the site To date, no reports have been issued for the customer to make accusations about A conversation by us and [redacted] does not support what customer says, only what he wishes to happen It was noted that the customer has unconditioned his home to exterior elements by not installing doors & other close up such as siding All issues from that is his responsibility It has been months since they took possession and nothing has been done by them We reiterate our position that the customer should have purchased a smaller, more affordable home that was completed Instead they chose to act as the [redacted] and assume the responsibility of completing such a large project They do not possess the resources, ability, ambition, crew or knowledge to finish in an acceptable time frame They are not at the mercy of New York State or the manufacturer to help finish their home We have operated in VT & NY for years without ever having a situation such as this The consumers should direct their energy into completing what they are obligated by agreement to do Please feel free to contact us with any questions if this report concerns you Thank you