Town Square Energy

Upon further review Mr. [redacted]'s account will credited $50.Pete M[redacted]Director of Operations

After review Mr. [redacted] was overcharged and was told that his refund check would be issued on March 23rd.  Do to technical issues with the utilities a large number of refund checks had to be issued, apparently Mr. [redacted]'s refund check was missed.  His check will be issued and put in the...

mail on or before May 4th.Please express our apology to Mr. [redacted].There is absolutely no excuse for me to have missed the 2 Revdex.com emails.  Would it be possible add [redacted] to the email distribution? [redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved at the appropriate deadline that Townsquare listed of Aug 17,2017.  Also, I have not paid any amount to this company, and do not intend to .
Regards,
[redacted]

Thursday, January 18, 2018   To Whom It May Concern:  Attached, please find Town Square Energy’s report to Revdex.com #[redacted] filed by Ms. [redacted], along with the referenced welcome letter documentation.  Should you require any additional information pertaining to this matter,...

please contact Town Square Energy  directly via [redacted]  Sincerely,   Jamie C[redacted] Compliance Supervisor [redacted]

After review Mr. [redacted] was overcharged and was told that his refund check would be issued on March 23rd.  Do to technical issues with the utilities a large number of refund checks had to be issued, apparently Mr. [redacted]'s refund check was missed.  His check will be issued and put in...

the mail on or before May 4th.Please express our apology to Mr. [redacted].
There is absolutely no excuse for me to have missed the 2 Revdex.com emails.  Would it be possible add [redacted] to the email distribution? 

Mr. [redacted] made the same complaint to the PUCO.  At first it was a mystery as to why things didn't change.  However, the cause of the issue finally came to light.  The details are in the attached document. 
In this case an error by Mr. [redacted], submitting an account...

number for a different property at the time of initial enrollment was the issue.  AEP's computer kept correcting the address associated with the account number, neglecting the "corrections" that were attempted.It might be argued that we should have found the error earlier, the fact of the matter is that this was the first time that the error was encountered.
Since the original error was out of our control, we will not provide financial compensation.  We will however, work with Mr. [redacted], as needed, to resolve any issues that he may have.
Pete M[redacted]
Director of Operations
 
The initial error was made by Mr. [redacted], TSEE has not done anything to warrant Mr. [redacted]s comments.
If more information is required or there are questions, please contact me.

After speaking to both TSEE and AEP, I am asking for a reimbursement of only $31.10 by their calculations for my tenants residing at [redacted]. As they had no intention of ever entering into a contract with TSEE and therefore should not be penalized for an error of my own nor the misunderstandings of any other entity. In this situation, I would argue that it would be reasonable to refund the tenants $31.10 as an unsuspecting victim of a process designed to drive up business in an industry dedicated to collecting revenue. I look forward to the response from either entity demonstrating their loyalty and compassion for the end consumer or the lack there of.

MRL

Upon further review Mr. [redacted]'s account will credited $50.
Pete M[redacted]
Director of Operations

Review: The energy company changed my rate plan without any notification. I'm requesting a refund on the over charges.Desired Settlement: refund or credit

Business

Response:

After review Mr. [redacted] was overcharged and was told that his refund check would be issued on March 23rd. Do to technical issues with the utilities a large number of refund checks had to be issued, apparently Mr. [redacted]'s refund check was missed. His check will be issued and put in the mail on or before May 4th.Please express our apology to Mr. [redacted].There is absolutely no excuse for me to have missed the 2 Revdex.com emails. Would it be possible add [redacted] to the email distribution? [redacted]