Townhouse Linens

Review: I purchased online a carpet on February *, 2016. I have not received the carpet, however the charge went through immediately in the amount of $125.99. I have emailed and called numerous times to check the status. I have received no response via email, and only get transferred to voicemail. I feel this company is fraudulent, and I want my charge refunded in full immediately. I will also be filing a complaint with the Attorney General's Office of New York with the hope that this company will be dissolved and fined for illegal activity and fraud.Desired Settlement: Refund. As I mentioned above, I will also be filing a complaint with the Attorney General's Office.

Consumer

Response:

At this time, I have not been contacted by Townhouse Linens regarding complaint ID [redacted].Sincerely,[redacted]

Review: On October *, I ordered curtains from Townhouse Linens for $129.99 and the charge went through on my debit card on October *. I have not yet received the curtains and their website lists it as "Awaiting Fulfillment".

On November **, I send an e-mail to their general mailbox ([redacted]) telling them that I did not anticipate it taking over a month and asking them to tell me the status. I sent another e-mail on November ** through their website asking them to tell me when it would ship or to give me my money back. I have not received a reply to either e-mail.Desired Settlement: I expect the order to be shipped immediately. If this is not possible, then I will accept a full refund back on the debit card.

Consumer

Response:

At this time, I have not been contacted by Townhouse Linens regarding complaint ID [redacted].Sincerely,[redacted]

Review: Ordered two NY Yankees pillow shams on June **, 2015 in the amount of $65.97. Their website indicated my product would ship in 5-7 business days. It is now July [redacted], and my order is still "awaiting fulfillment". I sent a direct email to them on 6/** with no response. I also sent 3 messages to them via their website (6/**, 7/* and 7/*) with no response to any inquiry. I also tried to contact them via their 800 number on 7/**... It went straight to voice mail. My credit card has already been charged for the merchandise.Desired Settlement: The business should delivery my "new" merchandise ASAP or refund my money ASAP. This company should be prohibited from doing business.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Townhouse Linens has been resolved.After multiple phone calls and messages with no response, I resorted to place a call for a "new order" and someone finally answered the phone. The company finally agreed to refund me my money. The refund has now been credited to my account, so the issue is resolved!!!

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: Ordered Linen from Townhouse Linen on July [redacted] 2015 (Order ID # [redacted] Packing Slip [redacted] Trans. [redacted]).

Returned on July [redacted] for $92.80 refund. Called and made contact with unknown male that said they received the Linen and the refund would take a while to process. Called 8/**/15 unknown male said he was "Checking into the refund". Called 8/**/15 Voice Mailbox full, Called 8/**/15 Voice mailbox full, called [redacted] & 9/*/15 both time mail box full.Desired Settlement: Refund "I believe they are scamming me"