Toyota Bountiful

Mrs. [redacted] purchased this vehicle fully knowing that it was considered a "Mechanic Special" and she was also informed that the vehicle would need to be towed as it was not in running condition. The description online stated that the vehicle was in need of mechanical work and that...

it would start but not drive. She even provided an address as to what Mechanic she wanted it towed to, the tow bill was paid by the Dealership. Mrs. Coca's husband returned to the Dealership the same night demanding we take the vehicle back. We offered to trade it in, to which he declined and he provided a different address to a different Mechanic than the one his wife provided. The Dealership in no way was misleading to this customer, as the sale was final and purchased "As-Is" (see attached)we offered to do a trade on another vehicle to which was declined.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thanks for your help today. In regards to Mr. [redacted]’s complaint, we believe we have come to satisfactory resolution. We will be switching Mr. [redacted] out of the current vehicle that he was having issues with and into a different used Subaru. Mr. [redacted] is coming to our Dealership today,...

April 26th, at 4:30 to finish the transaction.

We sincerely apologize for the poor service Ms. [redacted] experienced. Gabe was able to get the Rebate sent directly to her from Toyota. Gabe has tried several times to confirm that she has indeed received the rebate but calls have not been returned. Gabe feels that from the last conversation we...

have made the customer happy. If you find out differently, please let us know. Thanks!

I have been in contact with Mr. [redacted] and am researching the details before I finalize decision.

Ms. N[redacted],I am very sorry to hear about this experience.  I have spent the last few days talking to all the parties involved and feel that, other than Mr. B[redacted]'s lack of follow up, we have gone above and beyond to try and make things right with you even though this is sold AS-IS.  Buying...

a pre owned vehicle with 73,000 miles definitely can't be a perfect car.  Legally Mr. B[redacted] was not obligated to do anything more for you than the scratches on the passenger door and the back lift gate.  This was the only item listed on the "WE OWE" form that you signed.  And yet Mr. B[redacted] tried to help you with other items.Regarding the brakes; I simply don't know what to say.  I know for a fact that they passed state inspection prior to your purchase.  However, since you had the brakes done elsewhere, no one can say but them if it was a legitimate need.At the end of the day, you signed a federal "Buyers Guild" that explains that the Scion was sold "AS-IS" and you further signed on the Motor Vehicle Contract Of Sale, under the box titled "NOTICE ONLY TO BUYERS OF USED VEHICLES" that clearly states that you had signed the "AS-IS" buyers guild mentioned above.Unfortunately I don't see how I can assist you any more with the Scion and I will not I am happy to look at trading you out of this vehicle and getting you another vehicle.  Please let me know if you want to pursue this option.Kind Regards,Kirk *. B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]