Toyota Certified at Central City

Central City Toyota stands by our initial responseCentral City Toyota acted in accordance with accepted business practices.In the interest of customer satisfaction and as a measure of goodwill, Central City Toyota will issue a check for $with a signed release for the client to take vehicle to a repair center of her choice to have it repaired.Jamie H [redacted] will await contact from the customer to coordinate

To whom it may concern Central City Toyota has been very responsive to the various concerns raised by [redacted] In addition to spending time to respond to her various concerns regarding noise, missing roof rack covers and an owner's manual, Central City attempted to contact [redacted] for days by both email and text to have her bring the vehicle in for servicing [redacted] on her accord decided to take her vehicle to the [redacted] dealer to use her warranty to have her concerns remediated Though all of the items she raised after sale were not agreed upon at purchase, Central City spent considerable time and resources to address all of her issuesWe will continue to honor her warranty for any and all future issues that are prescribed in the coverage sections Please feel free to contact me if any further information is required Jamie H [redacted] General Manager, Central City Toyota

Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy BlvdSuite 1330>Philadelphia, PA Wednesday March 9th, To whom it may Concern (or [redacted] ***): Regarding ID [redacted] , M& B Automotive Group (dba: Central City Toyota) and customer [redacted] Although the vehicle that [redacted] purchased was sold we have extended several good will repairs in an effort to keep a happy customerThe vehicle is available for her to pick upThe battery was replaced at no cost to [redacted] Furthermore, [redacted] received a $catalytic convertor for free, a new battery and free labor for a thermostat Additionally, [redacted] was given the option to trade out of the vehicle and declined that assistance Sales Manager Ted D [redacted] did speak with her and let her know on 03/08/The vehicle has been titled in her name and sold as-isGiven that fact we are not in a position to simply refund her money If you should have any questions or concerns, please do not hesitate to contact Ryan Pesin or Jamie Haberle at Central City Toyota Regards, Ryan P [redacted] VP Marketing Central City Toyota [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To *** and the Revdex.com Team,
Thank you for reaching out to us regarding our customer *** ***We appreciate ***'s concerns and commentsWe will be offering a good-will assistance to refund the $We apologize for any inconveniences this might have resulted
in. If *** has any concerns or questions, please direct them to our Assistant General Manager Jamie H*** at ###-###-#### or ***We look forward to a continued relationship with ***.
Kind regards,
Ryan P***
VP Marketing & Technology
Ardmore Toyota & Central City Toyota
###-###-####

Revdex.com of Metro Washington DC and Eastern Pennsylvania
John FKennedy BlvdSuite
Philadelphia, PA
Wednesday March 9th, 2016 To whom it may Concern (or *** ***):
Regarding ID ***, M& B Automotive Group (dba: Central
City Toyota)
and customer *** ***.
Although the vehicle that *** *** purchased was sold
we have extended several good will repairs in an effort to keep a happy
customerThe vehicle is available for her to pick upThe battery was replaced
at no cost to *** ***Furthermore, *** *** received a $catalytic
convertor for free, a new battery and free labor for a thermostat
Additionally, *** *** was given the option to trade out of the vehicle and
declined that assistance Sales Manager Ted D*** did speak with her
and let her know on 03/08/The vehicle has been titled in her name and sold
as-isGiven that fact we are not in a position to simply refund her money
If you should have any questions or concerns, please do not
hesitate to contact Ryan Pesin or Jamie Haberle at Central City Toyota.
Regards,
Ryan P***
VP Marketing
Central City Toyota
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have addressed the service advisor and technician issues in reference to customer *** ***We have reached out to the customer and will be offering assistance on repairs, if customer will allow us to make situation correctIf customer does not feel
comfortable with us doing repairs we will accommodate customer with a reimbursement of charges from that day

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although, I was anticipating a reimbursement for the full amount that I paid to repair my car As was stated in my previous complaints that the issue came up while the car was under Central City Toyota days warranty
Regards, *** ***

Revdex.com of Metro Washington DC and Eastern Pennsylvania
John FKennedy BlvdSuite
class="MsoNormal">Philadelphia, PA
Monday September 28th,
To whom it may Concern (or *** ***):
Regarding ID ***, M& B Automotive Group (dba:
*** Toyota) and customer *** ***
This Customer purchased the vehicle from Central City Toyota on July 2nd
At the time of sale, *** *** was offered an extended warranty and other
products which she subsequently declinedAt that point, she signed all
pertinent documents and a form called a “we owe”This form is the agreement
between the dealer and client for any items that are due to the person after
the sale transaction was completeIn this particular case, no items were
listed on the ‘we owe” form
Though the client did not purchase an extended warranty at time of
sale nor had any items listed on the agreed upon “we owe”, the several issues
that *** *** has had with the vehicle have been repaired by Central City
Toyota at no charge to herThese repairs have exceeded over $
Additionally, Central City Toyota has provided *** *** with
transportation during these repairs at no charge to her
Though we are under no obligation to do so, we will be happy to look
at the scratches on *** *** vehicle and devise a way to make them more aesthetically
pleasing to her
Please feel free to contact me if any additional information is
required
Jamie H***
General Manager
Central City Toyota

Central City Toyota stands by our initial responseCentral City Toyota acted in accordance with accepted business practices.In the interest of customer satisfaction and as a measure of goodwill, Central City Toyota will issue a check for $with a signed release for the client to take vehicle to a repair center of her choice to have it repaired.Jamie H*** will await contact from the customer to coordinate

Revdex.com of Metro Washington DC and Eastern Pennsylvania
John FKennedy BlvdSuite
Philadelphia, PA
Monday September 28th,
To whom it may Concern (or *** ***):
Regarding ID ***, M& B Automotive Group (dba:
*** Toyota) and
customer *** *** This Customer purchased the vehicle from Central City Toyota on July 2nd
At the time of sale, *** *** was offered an extended warranty and other
products which she subsequently declinedAt that point, she signed all
pertinent documents and a form called a “we owe”This form is the agreement
between the dealer and client for any items that are due to the person after
the sale transaction was completeIn this particular case, no items were
listed on the ‘we owe” form
Though the client did not purchase an extended warranty at time of
sale nor had any items listed on the agreed upon “we owe”, the several issues
that *** *** has had with the vehicle have been repaired by Central City
Toyota at no charge to herThese repairs have exceeded over $
Additionally, Central City Toyota has provided *** *** with
transportation during these repairs at no charge to her
Though we are under no obligation to do so, we will be happy to look
at the scratches on *** *** vehicle and devise a way to make them more aesthetically
pleasing to her
Please feel free to contact me if any additional information is
required
Jamie H***
General Manager
Central City Toyota

We have addressed the service advisor and technician issues in reference to customer *** ***We have reached out to the customer and will be offering assistance on repairs, if customer will allow us to make situation correctIf customer does not feel comfortable with us doing repairs we will
accommodate customer with a reimbursement of charges from that day

To whom it may concern.
Central City Toyota has been very responsive to the various concerns
raised by [redacted]. In addition to spending time to respond to her
various concerns regarding noise, missing roof rack covers and an
owner's manual, Central City attempted to contact [redacted]...

for 18
days by both email and text to have her bring the vehicle in for
servicing. [redacted] on her accord decided to take her vehicle to the
[redacted] dealer to use her warranty to have her concerns remediated.
Though all of the items she raised after sale were not agreed upon at
purchase, Central City spent considerable time and resources to address
all of her issues. We will continue to honor her warranty for any and
all future issues that are prescribed in the coverage sections.
Please feel free to contact me if any further information is required.
Jamie H[redacted]
General Manager, Central City Toyota

Hello Revdex.com (and to whom it may concern),Central City Toyota, as stated in the two previous responses,
acted in accordance with all accepted business practice[redacted] was asked
to bring the vehicle to Central City for repair and was contacted repeatedly to
do so to remediate the engine concernWithout knowledge of Central City
Toyota, [redacted] decided to have her vehicle repaired at a [redacted] dealer of
her choice
In an act of good faith though all protocols were followed on
the behalf of the dealership, Central City will provide [redacted] with half
the funds she is requesting in the amount of $with a signed releasePlease
provide a valid receipt showing the cost and the work performed and a check
will be issued to [redacted]
We hope this generous offer will resolve this concern
Thank you,
Jamie H[redacted]

August 8th, 2016[redacted] brought her car, a 2003 [redacted], to the Central City Toyota dealership on July 22nd 2016 at 7:45 PM. The dealership, including the service department, closes at 6 PM on Fridays. [redacted] brought her car to the shop to for the brakes to be worked on (against...

dealership policy and without dealership approval) by her boyfriend's Cousin, former Central City Toyota employee, [redacted]. Again, this was without the permission or knowledge of Central City Toyota, was after hours and was done under false pretenses. The lights were off at the dealership and the car entered through a side door of the facility, not at the entrance where every service vehicle enters. The former employee told our overnight cleaning service he was authorized to be in the dealership at this time. No paperwork or verbal approval was given for the employee to be onsite at this time.According to [redacted]'s written statement, this work was done as a "favor to his cousin" and was without the authorization or approval of Central City Toyota. The work was done after hours and off the clock. [redacted] looked at the car and told [redacted] what parts to purchase to repair her brake System outside of any Company approved system. [redacted] did not purchase the parts at Central City Toyota and no money was exchanged. [redacted] made [redacted] aware of the issues he found and [redacted] authorized [redacted] to perform the work he suggested, again without the knowledge or permission of Central City Toyota.Once Central City Toyota was made aware of the situation, Central City Toyota made arrangements for the car to be towed back to the dealership at no cost. [redacted] was addressed by Central City Toyota for violating Company policy. A Toyota certified master technician assessed the car to determine the issue with the brakes. We went over the findings with [redacted] and made her aware of the cost of the repairs. We also made sure [redacted] was aware that the 2003 [redacted] had been out of inspection since December 2015. [redacted] declined to have any of the repairs made and requested her vehicle be towed back to the address she provided.[redacted] did not pay for any repairs, adjustments or work to be completed at Central City Toyota. Former Central City Toyota employee [redacted] states in his statement that the work was done without company authorization and under false pretenses to assist a family member.Jamie HGeneral Manager

Hello Revdex.com (and to whom it may concern),
Central City Toyota, as stated in the two previous responses,
acted in accordance with all accepted business practice. [redacted] was asked
to bring the vehicle to Central City for repair and was contacted repeatedly to
do so to remediate the engine concern. Without knowledge of Central City
Toyota, [redacted] decided to have her vehicle repaired at a [redacted] dealer of
her choice.
In an act of good faith though all protocols were followed on
the behalf of the dealership, Central City will provide [redacted] with half
the funds she is requesting in the amount of $862.50 with a signed release. Please
provide a valid receipt showing the cost and the work performed and a check
will be issued to [redacted].
We hope this generous offer will resolve this concern.
Thank you,
Jamie H[redacted]

To whom it may concern.
Central City Toyota has been very responsive to the various concerns
raised by [redacted]. In addition to spending time to respond to her
various concerns regarding noise, missing roof rack covers and an
owner's...

manual, Central City attempted to contact [redacted] for 18
days by both email and text to have her bring the vehicle in for
servicing. [redacted] on her accord decided to take her vehicle to the
[redacted] dealer to use her warranty to have her concerns remediated.
Though all of the items she raised after sale were not agreed upon at
purchase, Central City spent considerable time and resources to address
all of her issues. We will continue to honor her warranty for any and
all future issues that are prescribed in the coverage sections.
Please feel free to contact me if any further information is required.
Jamie H[redacted]
General Manager, Central City Toyota

Revdex.com of Metro Washington DC and Eastern Pennsylvania
1880 John F. Kennedy Blvd. Suite 1330
class="MsoNormal">Philadelphia, PA 19103
Wednesday March 9th, 2016 
To whom it may Concern (or [redacted]):
Regarding ID [redacted], M& B Automotive Group (dba: Central
City Toyota) and customer [redacted]. 
Although the vehicle that [redacted] purchased was sold
as-is we have extended several good will repairs in an effort to keep a happy
customer. The vehicle is available for her to pick up. The battery was replaced
at no cost to [redacted]. Furthermore, [redacted] received a $500 catalytic
convertor for free, a new battery and free labor for a thermostat.
Additionally, [redacted] was given the option to trade out of the vehicle and
declined that assistance.  Sales Manager Ted D[redacted] did speak with her
and let her know on 03/08/16. The vehicle has been titled in her name and sold
as-is. Given that fact we are not in a position to simply refund her money.
If you should have any questions or concerns, please do not
hesitate to contact Ryan Pesin or Jamie Haberle at Central City Toyota. 
Regards,
Ryan P[redacted]
VP Marketing
Central City Toyota
[redacted]

They are charging me for breaks and rotors they were supposed to fix in January when I paid 358$ to have them fixed.They cut my rotors instead of replacing them and charged me for the parts. Now after having my breaks go on me six months later and being charged full price again I'm having an issue with the service. You can't charge people for things you don't do correctly. I feel they knew my cars breaks and rotors as a whole were in bad shape. And only repaired enough for the car to stop making noise. After almost loosing my life in a car they said to be ok rubs me the wrong way about there business.