We had previously filed our review for our overall experience with our purchase of the 2022 4Runner TRD Sport that was not so good Except for the sales manager. Christian S. was 5 stars all the way through our ongoing process, and we would recommend to anyone that wanted to purchase a vehicle from you to go through him. He is a vary patience and made the process of completing this more pleasant. The problems were outside of his part in all of it. He’s 5 stars and deserves the recognition. Thank you.
Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Contact Name and Title: [redacted] , Cust Rel Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @toyotamarin.com The customer is correctWe found the phone call of May 9th, in which a Sales Manager promised he'd remove him from our marketing list, but did not do so, undoubtedly because it was on a busy Saturday, rather than anything intentional or malicious We have now confirmed that this afternoon Mr [redacted] was removed from all email lists We send our most sincere apologies for this lack of follow-through We're also investigating why his clicking the UNSUBSCRIBE link didn't remove his email address as it should have Toyota Marin's General Manager and the entire staff apologize for this rare display of poor customer service on our part Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you
I hired Fertile green to install a full lawn irrigation system and lay down sod and grade Everything I wanted was done in a timely manner and completed I cant stop staring at my new lawn Thank you Fertile green I will re-hire!!!
In August I hired Fertile Green Solutions to cut my yard, weed eat, and edge because I am unable to do so due to recent back surgery The owner of the company returned my call and said that he would be here to take care of my yard on the morning of Wednesday, August Without ever calling, he didn't show up until nearly dark on the evening of Thursday, August He did not complete the task because it became dark and promised that he would return the next day, but ask that I give him a check for $that night Again, he did not call and did not show up After a week, I found his webpage and Facebook pages There wasn't a place on the webpage to contact them so I left a message on the Facebook page After several weeks, he finally replied on September claiming that he didn't know who I was and that he had never done business with me I provided a copy of the cancelled check and he quickly changed his story showing up on my doorstep after PM that eveningHe said he wanted to make things right and would be by my house either Thursday or Friday (10-Sep)Again, no show I called on Sep He said he'd be by this afternoon I got a call from his wife at 4:30pm claiming he didn't have his trailer so he couldn't come Every time I talk with them there is some excuse (we've been busy, I've been sick, my trailer broke down, etc) Business does not take responsibility for its actions (or lack thereof) and doesn't do the work it is hired to doDesire no further contact by the business I just want others to know that this is not a reputable lawn maintenance company so that others aren't burned by this company the way that I was
Initial Business Response / [redacted] (1000, 5, 2015/02/10) */ Contact Name and Title: [redacted] , Cust Rel Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @toyotamarin.com Warranty company had gone bankrupt since customer purchased 3rd party Vehicle Service Agreement Spoke to the customer and apologized for the lack of response to his inquiries and told him Toyota Marin would make good on the refund guarantee Mailed him refund check $on 2-10-Called to tell him it's on its wayHe was satisfied & very helpful in identifying who at dealership had not been responsive, so top level management can follow up to fix the process that failed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)
March 2016:
Bought used Toyota Prius It had only one key so requested another extra keySalesman PDK told you can buy yourself at local Toyota Dealer and fax or send invoice for reimbursement as I live two hours away from them
June 2016:
I bought the key myself at local store and e-mailed the invoiceI was told I will get the check within two weeks
July 2016:
Did not get the checkI was told PDK no longer with the companyand talked with RP he said he will take care of it.and I will get the checkLater he said they sent the check but it is not cashed so he will send again
Aug 2016:
Did not get the check yetEmailed to RP, No Response
Oct 2016:
Called to the customer serviceFound out RP moved to somewhere else.New person B took the call
It has been very overwhelming so far to get the $refundI think I should not have taken the car until I got the second key
Initial Business Response /* (1000, 5, 2015/09/03) */
Contact Name and Title: *** ***, Cust Rel Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@toyotamarin.com
This radio is operating similar to how all radio's of this model perform in the Prius v, and therefore it's
considered "normal" by the manufacturer, Toyota Motor Sales (TMS)To be sure of that, we drove another brand new vehicle of the same model and the HD feature cuts in and out multiple times like on this customer's vehicle
TMS is aware of the issue, but unfortunately there is no solution currently availableToyota Marin has no other option to exercise, since it's an issue with the vehicle manufactured by TMS
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not address the issue regarding full disclosure at the time of purchaseClearly this was a known issue with Toyota and it was not disclosed to meI would have considered buying a different car with a working radio had this information been properly disclosedFor example, if the heater did not work and it was a known issue that was not disclosed to me before purchase I would expect some sort fo remedyI am very disappointed in how Toyota Marin has handled this situationMy car had twice the amount of cut out of HD as the car they compared it toI believe my car has far more issues that they are willing to admit
Final Business Response /* (4000, 9, 2015/09/15) */
Toyota Marin is very sorry that the customer's expectations have not been met, however the vehicle was sold as manufactured by Toyota Motor Sales, U.S.A., IncThere was no intent to withhold any information
Any further concerns about the radio's operation should be addressed to Toyota Motor Sales, U.S.A., Inc
Final Consumer Response /* (4200, 11, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Toyota Marin has told me in the past to contact Toyota USA, which I did on several occasionsEvery time I contacted Toyota USA I was referred back to Toyota of MarinToyota of Marin sold me the vehicle and did not disclose a known issueIf I were to sell my car today, I would have to disclose the issue which would depreciate the value of the carToyota of Marin needs to accept responsibility for their sales practicesThey sold me the car, they should fix the problem
I want to share my personal experience with your service rep., *** *** with regard to my service dated 12/29/He was helpful and understand to need for my service request
I sent an email FGS and it was promptly answered by 10:00am the following morning They came by my home later the same afternoon, gave us a quote and the work was performed on the day we decided The trees were removed and all the debris was removed My husband and I have been home owners for years and this work was excellent We would recommend them to anyone looking for tree service We also plan to use them in the near future for some landscaping
Initial Business Response /* (1000, 5, 2014/06/18) */
By the time we received this complaint the customer already had her car, but was concerned because poor communications between different staff at the dealership had resulted in delays and dissatisfaction with her experience at Toyota
Marin
The Customer Relations Manager (CRM) profusely apologized to the customer, inquired to make sure the car was now to her satisfaction, and suggested a way in which she could still get a secured loan to help rebuild her credit record
CRM offered the customer a courtesy gas fiat her convenience as an additional goodwill gesture
Recommend this case be closed
When the customer’s Sienna was inspected for
Toyota Certification in late April, the battery passed inspection and therefore was not replaced
The Toyota Certified Used Vehicle (TCUV) comprehensive warranty is good for months or 12,miles from date of purchase, whichever comes first, and states:
month/12,000-mile Limited Comprehensive Warranty
Coverage begins from date of Toyota Certified Used Vehicle purchase
Provides our highest level of coverage available
Covers any repair or replacement of components which fail under use due to a defect in materials or workmanship
It's transferable at no cost, for added resale value
Additionally, there are other important coverages that apply:
year/100,000-mile Limited Powertrain Warranty
Coverage begins from the original date of first use when it was sold as new
Covers major engine, transmission components and all internally lubricated parts
Offers Travel Protection that includes lodging reimbursement when more than miles from home
Provides Substitute Transportation reimbursement while the Toyota Certified Used Vehicle is undergoing repair
It's transferable at no cost, for added resale value
year of Roadside Assistance
Coverage begins from date of Toyota Certified Used Vehicle purchase
Covers most services, including flat tires, lockout service, jump starts, towing and fuel delivery
Reimbursement for towing to the nearest Toyota dealership
Toll-free call for service, hours a day, days a year
Unfortunately, a battery failure is not covered
Initial Business Response /* (1000, 5, 2015/06/26) */
We apologize for any perception of poor service, poor recommendations or miscommunication from our dealership and are willing to act in good faith to restore her confidence in us
If the vehicle is still drive-able and in essentially
the same mechanical condition it was in at its last service visit to Toyota Marin, we will purchase it for $If not, then we will have to re-appraise the car and discuss its current value
Please have her email *** *** (***@toyotamarin.com) confirming the above and if it does meet those conditions then we will mail her a check to an address she provides in the email
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am pleased to finally get an acknowledgement and response from Toyota MarinIt is unfortunate that it took a complaint to the Revdex.com to get them to respondI have been out of town but will contact *** *** today
Revdex.com - Thank you for your help
Their Parts Deptwith *** and *** is HORRENDOUS and INCOMPETENT at best!!
I broke a piece of my Celica GTS' parts I went to my local Toyota Parts Deptin NC and ordered the part on a Saturday I was told that my part would be in Tuesday Tuesday I received a call telling me the part was discontinued by Toyota, but they had a phone number of a dealership that had one on their inventory I called Marin Toyota that night and left a voice mail with their Parts Dept I called again more times the next day and NOTHING!!! I then looked up their dealership online, live chatted with (4) different Reps all promising that I would be receiving a reply shortly The entire day came and went and again NOTHING!! In the mean time all I want is an answer whether they have the part or not before placing an order and having my financial information on the internet The next day I again leave messages and NOTHING!!!! The 4th day I finally receive an email from *** (Parts DeptMngr.) she apologizes and makes excuses about transitioning, dropping the ball, etc, but promises that *** will contact me shortly Why she could not have taken the initiative herself and checked their parts database is beyond me She passes the buck to ***, really lousy Customer Service I am getting tired of waiting wondering if I should take the part to a repair shop when I'd prefer a replacement part I start calling Toyota dealers from the internet I reach a Wisconsin Parts Dept (***) and he checks the entire East Coat and tells me the part is not in an inventory Still no reply from Marin's, I then ask *** to check their database, he says he'll do one better and call them I wish him good luck as I am still waiting for some kind of response He says I am in parts they will talk to me and I'll have an answer in minutes
True to his word *** called back and told me that they did not have the part either A day an da half later I finally do receive an email from *** telling me what *** had already told me
It took these Bozos days to give me a reply I am sorry, but my father sold Toyotas was later promoted to Service manager and he would have been appalled at this poor excuse for Customer Service I bought my first Toyota at age and have owned Celicas, Corollas, Camrys, Siennas and Ravs I have never been treated like this I most strongly recommend that you steer clear of this dealership I have sent the word out to my fellow car club members and all my West Coast contacts which are numerous as I am a year Navy Veteran STAY AWAY!!!
Initial Business Response /* (1000, 5, 2015/06/26) */
The only inspection report that Ms. [redacted] provided to us after she had her vehicle inspected and before she returned it to us for a full refund did not state the vehicle was unsafe.
Her shop - Auto Tec LLC - recommended a Timing Belt...
and Water Pump Replacement, Spark Plugs and Ignition Cables, and a Radiator replacement (due to some corrosion, but no leakage). Timing Belt/Water Pump/Plugs and wires are all factory recommended services - the timing belt is recommended by Honda every 90k miles, the plugs are recommended every 30k miles, and the ignition cables every 100k miles. When [redacted] bought the vehicle she was told that she could expect there to be some maintenance items that her mechanic would find, as the thrust of our inspection is safety components, such as brakes, steering and tires (none of which were noted as issues by Ms. [redacted]'s shop). In her email to us, she stated she was "...prepared to pay any factory-recommended service."
The initial inspection was done at an approved third party vendor (Marin Express Lube) that is approved for overflow work from our shop, and just like our own shop they are A.S.E. certified. While "Lube" is in their name, they are a full service repair shop and have an excellent reputation (including an A+ rating with the Revdex.com). The location of the inspection was fully disclosed to the customer prior to their purchasing the vehicle.
Our General Sales Manager personally told Ms. [redacted] that we'd be willing to pay for the trailing arm bushing replacement that her mechanic recommended - not because they were a safety item, but rather because they're not listed as a maintenance item in Honda's recommended maintenance schedule, but rather they are merely an "inspection" item, and we wanted to show a good faith effort to accommodate the customer.
Ultimately Ms. [redacted] declined the offer, and we agreed to refund her entire purchase [redacted], plus the tax and license that she had already paid, if she brought the vehicle back that evening, even though our unique 3 day return policy had ended the day before. Her husband and son brought the vehicle back and both were in good spirits and appreciative that we were willing to take the vehicle back and refund the full purchase [redacted].
While we wish we had been able to come up with a more satisfactory outcome for both the customer and ourselves, ultimately the only issues her own shop could find were maintenance issues - which we told her she would find up front, and which her own email stated she was OK with. This vehicle was in good mechanical condition for its [redacted] range, age (16 years old) and mileage (almost 160,000 miles), and while we regret that she incurred some expenses in her search for a vehicle, those are all normal expenses that any consumer could reasonably expect to pay in the process of looking for and buying a used car, especially one in that [redacted], mileage and age range.
The owner, [redacted], proved himself to be a liar and a hustler. My husband and I used a website called [redacted] to look for professionals in the area. Fertile Green Solutions was one that was recommended for lawn service. My husband spoke with [redacted] and scheduled an appointment for him to come out to the home. He was a no show. I decided to go back on [redacted] and leave [redacted] a message about missing the appointment. He gave an excuse about not saving our number and asked if he could come out. We agreed. For the next month, our interactions were the same. [redacted] would promise a date and miss the date. We had a very large amount of small trees and shrubs that were overgrown. He assured us that he could do the work and he gave us a price. Once his crew showed up, they cut into trees that were not suppose to be cut and sprayed weed killer in areas that we had not discussed. We asked [redacted] to come out again. He confirmed that he would fix the problem. We then added some addition elements to the job and asked him to send us an itemized quote that night. We never got a quote that listed each element so its hard to prove what things were left out. He originally said that removal was included and then asked for $500 to remove the debris. He said he would cut the grass and spray for weeds. After 2 weeks of asking when he would cut the grass, I finally hired someone else to do that part of the job. [redacted] then said that this was the largest job that he has ever done and that he was giving us a deal. We NEVER asked for a price break. I'd rather pay more money and get the job completed. As of today, [redacted] has not finished the work at our home and we do not want him back on the property. We have played this game long enough. Our property has brown weeds and shrubs from their weed spray. he even left two shrubs in the ground because he wanted to use them for himself. He hasn't even come to get those. The entire project was sloppy, tacky and unprofessional. [redacted] came to collect his money and we discussed that he had not finished the job so we shouldn't have to pay all of the money. He then tells my husband that Black people are his worse customers and that he always have a problem with us. This racist comment came from a fellow "black man". We received an email from [redacted] asking us to review Fertile Green Solutions. I did a review today only to have [redacted] immediately call me twice (I didn't answer). He then called my husband, who did not answer. He sent my husband a nasty text expressing his displeasure in our review. The text again was racist and discussed how we are the worse black people. I decided to give him a call but he refused to let me speak so I disconnected the call.
For the last 4 years Fertile Green Solutions has treated our yard for weeds and fertilized. I've noticed that our yard doesn't need mowed or watered as often because of the lack of weeds. The owner is very knowledgeable, knowing the names of most flowers, trees, grasses, vines, and hedges and how to make them thrive. He is also well informed of most yard weeds, disease, fungi, invasive plants and pests and which treatment to use to rid the problem.
He has always impressed me with his skills, attention to detail and pride in his work quality. If it isn't right he fixes it.
The only negative thing I have to say is that sometimes his schedule is booked and I have to wait a few days for him to come out. It's best to have scheduled lawn and pest care (4x a year)
Initial Business Response /* (1000, 5, 2015/05/27) */
Contact Name and Title: [redacted], Cust Rel Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@toyotamarin.com
The customer is correct. We found the phone call of May 9th, in which a Sales Manager promised he'd remove him...
from our marketing list, but did not do so, undoubtedly because it was on a busy Saturday, rather than anything intentional or malicious.
We have now confirmed that this afternoon Mr [redacted] was removed from all email lists.
We send our most sincere apologies for this lack of follow-through.
We're also investigating why his clicking the UNSUBSCRIBE link didn't remove his email address as it should have.
Toyota Marin's General Manager and the entire staff apologize for this rare display of poor customer service on our part.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you
Complaint: [redacted]I am rejecting this response because:
Regardless of how the battery displayed the appropriate charge, the battery was well past it's "life span" 3 years or 36,000 miles from October 2012, when the battery was manufactured. When Toyota Marin "certified" my van, they should have checked the date of manufacture on the battery, knowing it was past it's life expectancy (3 years would have been October 2015 and I purchased the van May 2016) and could cause the new buyer a starting issue in the very near future. Toyota Marin's response sounds as if they don't care less about their product once it leaves their lot? Sincerely,[redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Contact Name and Title: [redacted] , Cust Rel Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @toyotamarin.com The customer is correctWe found the phone call of May 9th, in which a Sales Manager promised he'd remove him from our marketing list, but did not do so, undoubtedly because it was on a busy Saturday, rather than anything intentional or malicious We have now confirmed that this afternoon Mr [redacted] was removed from all email lists We send our most sincere apologies for this lack of follow-through We're also investigating why his clicking the UNSUBSCRIBE link didn't remove his email address as it should have Toyota Marin's General Manager and the entire staff apologize for this rare display of poor customer service on our part Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you
I hired Fertile green to install a full lawn irrigation system and lay down sod and grade Everything I wanted was done in a timely manner and completed I cant stop staring at my new lawn Thank you Fertile green I will re-hire!!!
In August I hired Fertile Green Solutions to cut my yard, weed eat, and edge because I am unable to do so due to recent back surgery The owner of the company returned my call and said that he would be here to take care of my yard on the morning of Wednesday, August Without ever calling, he didn't show up until nearly dark on the evening of Thursday, August He did not complete the task because it became dark and promised that he would return the next day, but ask that I give him a check for $that night Again, he did not call and did not show up After a week, I found his webpage and Facebook pages There wasn't a place on the webpage to contact them so I left a message on the Facebook page After several weeks, he finally replied on September claiming that he didn't know who I was and that he had never done business with me I provided a copy of the cancelled check and he quickly changed his story showing up on my doorstep after PM that eveningHe said he wanted to make things right and would be by my house either Thursday or Friday (10-Sep)Again, no show I called on Sep He said he'd be by this afternoon I got a call from his wife at 4:30pm claiming he didn't have his trailer so he couldn't come Every time I talk with them there is some excuse (we've been busy, I've been sick, my trailer broke down, etc) Business does not take responsibility for its actions (or lack thereof) and doesn't do the work it is hired to doDesire no further contact by the business I just want others to know that this is not a reputable lawn maintenance company so that others aren't burned by this company the way that I was
I'm very satisfied with the services,I give them a star
Initial Business Response / [redacted] (1000, 5, 2015/02/10) */ Contact Name and Title: [redacted] , Cust Rel Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @toyotamarin.com Warranty company had gone bankrupt since customer purchased 3rd party Vehicle Service Agreement Spoke to the customer and apologized for the lack of response to his inquiries and told him Toyota Marin would make good on the refund guarantee Mailed him refund check $on 2-10-Called to tell him it's on its wayHe was satisfied & very helpful in identifying who at dealership had not been responsive, so top level management can follow up to fix the process that failed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)
March 2016:
Bought used Toyota Prius It had only one key so requested another extra keySalesman PDK told you can buy yourself at local Toyota Dealer and fax or send invoice for reimbursement as I live two hours away from them
June 2016:
I bought the key myself at local store and e-mailed the invoiceI was told I will get the check within two weeks
July 2016:
Did not get the checkI was told PDK no longer with the companyand talked with RP he said he will take care of it.and I will get the checkLater he said they sent the check but it is not cashed so he will send again
Aug 2016:
Did not get the check yetEmailed to RP, No Response
Oct 2016:
Called to the customer serviceFound out RP moved to somewhere else.New person B took the call
It has been very overwhelming so far to get the $refundI think I should not have taken the car until I got the second key
Initial Business Response /* (1000, 5, 2015/09/03) */
Contact Name and Title: *** ***, Cust Rel Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@toyotamarin.com
This radio is operating similar to how all radio's of this model perform in the Prius v, and therefore it's
considered "normal" by the manufacturer, Toyota Motor Sales (TMS)To be sure of that, we drove another brand new vehicle of the same model and the HD feature cuts in and out multiple times like on this customer's vehicle
TMS is aware of the issue, but unfortunately there is no solution currently availableToyota Marin has no other option to exercise, since it's an issue with the vehicle manufactured by TMS
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not address the issue regarding full disclosure at the time of purchaseClearly this was a known issue with Toyota and it was not disclosed to meI would have considered buying a different car with a working radio had this information been properly disclosedFor example, if the heater did not work and it was a known issue that was not disclosed to me before purchase I would expect some sort fo remedyI am very disappointed in how Toyota Marin has handled this situationMy car had twice the amount of cut out of HD as the car they compared it toI believe my car has far more issues that they are willing to admit
Final Business Response /* (4000, 9, 2015/09/15) */
Toyota Marin is very sorry that the customer's expectations have not been met, however the vehicle was sold as manufactured by Toyota Motor Sales, U.S.A., IncThere was no intent to withhold any information
Any further concerns about the radio's operation should be addressed to Toyota Motor Sales, U.S.A., Inc
Final Consumer Response /* (4200, 11, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Toyota Marin has told me in the past to contact Toyota USA, which I did on several occasionsEvery time I contacted Toyota USA I was referred back to Toyota of MarinToyota of Marin sold me the vehicle and did not disclose a known issueIf I were to sell my car today, I would have to disclose the issue which would depreciate the value of the carToyota of Marin needs to accept responsibility for their sales practicesThey sold me the car, they should fix the problem
I want to share my personal experience with your service rep., *** *** with regard to my service dated 12/29/He was helpful and understand to need for my service request
I sent an email FGS and it was promptly answered by 10:00am the following morning They came by my home later the same afternoon, gave us a quote and the work was performed on the day we decided The trees were removed and all the debris was removed My husband and I have been home owners for years and this work was excellent We would recommend them to anyone looking for tree service We also plan to use them in the near future for some landscaping
Initial Business Response /* (1000, 5, 2014/06/18) */
By the time we received this complaint the customer already had her car, but was concerned because poor communications between different staff at the dealership had resulted in delays and dissatisfaction with her experience at Toyota
Marin
The Customer Relations Manager (CRM) profusely apologized to the customer, inquired to make sure the car was now to her satisfaction, and suggested a way in which she could still get a secured loan to help rebuild her credit record
CRM offered the customer a courtesy gas fiat her convenience as an additional goodwill gesture
Recommend this case be closed
When the customer’s Sienna was inspected for
Toyota Certification in late April, the battery passed inspection and therefore was not replaced
The Toyota Certified Used Vehicle (TCUV) comprehensive warranty is good for months or 12,miles from date of purchase, whichever comes first, and states:
month/12,000-mile Limited Comprehensive Warranty
Coverage begins from date of Toyota Certified Used Vehicle purchase
Provides our highest level of coverage available
Covers any repair or replacement of components which fail under use due to a defect in materials or workmanship
It's transferable at no cost, for added resale value
Additionally, there are other important coverages that apply:
year/100,000-mile Limited Powertrain Warranty
Coverage begins from the original date of first use when it was sold as new
Covers major engine, transmission components and all internally lubricated parts
Offers Travel Protection that includes lodging reimbursement when more than miles from home
Provides Substitute Transportation reimbursement while the Toyota Certified Used Vehicle is undergoing repair
It's transferable at no cost, for added resale value
year of Roadside Assistance
Coverage begins from date of Toyota Certified Used Vehicle purchase
Covers most services, including flat tires, lockout service, jump starts, towing and fuel delivery
Reimbursement for towing to the nearest Toyota dealership
Toll-free call for service, hours a day, days a year
Unfortunately, a battery failure is not covered
Initial Business Response /* (1000, 5, 2015/06/26) */
We apologize for any perception of poor service, poor recommendations or miscommunication from our dealership and are willing to act in good faith to restore her confidence in us
If the vehicle is still drive-able and in essentially
the same mechanical condition it was in at its last service visit to Toyota Marin, we will purchase it for $If not, then we will have to re-appraise the car and discuss its current value
Please have her email *** *** (***@toyotamarin.com) confirming the above and if it does meet those conditions then we will mail her a check to an address she provides in the email
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am pleased to finally get an acknowledgement and response from Toyota MarinIt is unfortunate that it took a complaint to the Revdex.com to get them to respondI have been out of town but will contact *** *** today
Revdex.com - Thank you for your help
Their Parts Deptwith *** and *** is HORRENDOUS and INCOMPETENT at best!!
I broke a piece of my Celica GTS' parts I went to my local Toyota Parts Deptin NC and ordered the part on a Saturday I was told that my part would be in Tuesday Tuesday I received a call telling me the part was discontinued by Toyota, but they had a phone number of a dealership that had one on their inventory I called Marin Toyota that night and left a voice mail with their Parts Dept I called again more times the next day and NOTHING!!! I then looked up their dealership online, live chatted with (4) different Reps all promising that I would be receiving a reply shortly The entire day came and went and again NOTHING!! In the mean time all I want is an answer whether they have the part or not before placing an order and having my financial information on the internet The next day I again leave messages and NOTHING!!!! The 4th day I finally receive an email from *** (Parts DeptMngr.) she apologizes and makes excuses about transitioning, dropping the ball, etc, but promises that *** will contact me shortly Why she could not have taken the initiative herself and checked their parts database is beyond me She passes the buck to ***, really lousy Customer Service I am getting tired of waiting wondering if I should take the part to a repair shop when I'd prefer a replacement part I start calling Toyota dealers from the internet I reach a Wisconsin Parts Dept (***) and he checks the entire East Coat and tells me the part is not in an inventory Still no reply from Marin's, I then ask *** to check their database, he says he'll do one better and call them I wish him good luck as I am still waiting for some kind of response He says I am in parts they will talk to me and I'll have an answer in minutes
True to his word *** called back and told me that they did not have the part either A day an da half later I finally do receive an email from *** telling me what *** had already told me
It took these Bozos days to give me a reply I am sorry, but my father sold Toyotas was later promoted to Service manager and he would have been appalled at this poor excuse for Customer Service I bought my first Toyota at age and have owned Celicas, Corollas, Camrys, Siennas and Ravs I have never been treated like this I most strongly recommend that you steer clear of this dealership I have sent the word out to my fellow car club members and all my West Coast contacts which are numerous as I am a year Navy Veteran STAY AWAY!!!
Initial Business Response /* (1000, 5, 2015/06/26) */
The only inspection report that Ms. [redacted] provided to us after she had her vehicle inspected and before she returned it to us for a full refund did not state the vehicle was unsafe.
Her shop - Auto Tec LLC - recommended a Timing Belt...
and Water Pump Replacement, Spark Plugs and Ignition Cables, and a Radiator replacement (due to some corrosion, but no leakage). Timing Belt/Water Pump/Plugs and wires are all factory recommended services - the timing belt is recommended by Honda every 90k miles, the plugs are recommended every 30k miles, and the ignition cables every 100k miles. When [redacted] bought the vehicle she was told that she could expect there to be some maintenance items that her mechanic would find, as the thrust of our inspection is safety components, such as brakes, steering and tires (none of which were noted as issues by Ms. [redacted]'s shop). In her email to us, she stated she was "...prepared to pay any factory-recommended service."
The initial inspection was done at an approved third party vendor (Marin Express Lube) that is approved for overflow work from our shop, and just like our own shop they are A.S.E. certified. While "Lube" is in their name, they are a full service repair shop and have an excellent reputation (including an A+ rating with the Revdex.com). The location of the inspection was fully disclosed to the customer prior to their purchasing the vehicle.
Our General Sales Manager personally told Ms. [redacted] that we'd be willing to pay for the trailing arm bushing replacement that her mechanic recommended - not because they were a safety item, but rather because they're not listed as a maintenance item in Honda's recommended maintenance schedule, but rather they are merely an "inspection" item, and we wanted to show a good faith effort to accommodate the customer.
Ultimately Ms. [redacted] declined the offer, and we agreed to refund her entire purchase [redacted], plus the tax and license that she had already paid, if she brought the vehicle back that evening, even though our unique 3 day return policy had ended the day before. Her husband and son brought the vehicle back and both were in good spirits and appreciative that we were willing to take the vehicle back and refund the full purchase [redacted].
While we wish we had been able to come up with a more satisfactory outcome for both the customer and ourselves, ultimately the only issues her own shop could find were maintenance issues - which we told her she would find up front, and which her own email stated she was OK with. This vehicle was in good mechanical condition for its [redacted] range, age (16 years old) and mileage (almost 160,000 miles), and while we regret that she incurred some expenses in her search for a vehicle, those are all normal expenses that any consumer could reasonably expect to pay in the process of looking for and buying a used car, especially one in that [redacted], mileage and age range.
The owner, [redacted], proved himself to be a liar and a hustler. My husband and I used a website called [redacted] to look for professionals in the area. Fertile Green Solutions was one that was recommended for lawn service. My husband spoke with [redacted] and scheduled an appointment for him to come out to the home. He was a no show. I decided to go back on [redacted] and leave [redacted] a message about missing the appointment. He gave an excuse about not saving our number and asked if he could come out. We agreed. For the next month, our interactions were the same. [redacted] would promise a date and miss the date. We had a very large amount of small trees and shrubs that were overgrown. He assured us that he could do the work and he gave us a price. Once his crew showed up, they cut into trees that were not suppose to be cut and sprayed weed killer in areas that we had not discussed. We asked [redacted] to come out again. He confirmed that he would fix the problem. We then added some addition elements to the job and asked him to send us an itemized quote that night. We never got a quote that listed each element so its hard to prove what things were left out. He originally said that removal was included and then asked for $500 to remove the debris. He said he would cut the grass and spray for weeds. After 2 weeks of asking when he would cut the grass, I finally hired someone else to do that part of the job. [redacted] then said that this was the largest job that he has ever done and that he was giving us a deal. We NEVER asked for a price break. I'd rather pay more money and get the job completed. As of today, [redacted] has not finished the work at our home and we do not want him back on the property. We have played this game long enough. Our property has brown weeds and shrubs from their weed spray. he even left two shrubs in the ground because he wanted to use them for himself. He hasn't even come to get those. The entire project was sloppy, tacky and unprofessional. [redacted] came to collect his money and we discussed that he had not finished the job so we shouldn't have to pay all of the money. He then tells my husband that Black people are his worse customers and that he always have a problem with us. This racist comment came from a fellow "black man". We received an email from [redacted] asking us to review Fertile Green Solutions. I did a review today only to have [redacted] immediately call me twice (I didn't answer). He then called my husband, who did not answer. He sent my husband a nasty text expressing his displeasure in our review. The text again was racist and discussed how we are the worse black people. I decided to give him a call but he refused to let me speak so I disconnected the call.
I'm very satisfied with the services,I give them a 5 star...
For the last 4 years Fertile Green Solutions has treated our yard for weeds and fertilized. I've noticed that our yard doesn't need mowed or watered as often because of the lack of weeds. The owner is very knowledgeable, knowing the names of most flowers, trees, grasses, vines, and hedges and how to make them thrive. He is also well informed of most yard weeds, disease, fungi, invasive plants and pests and which treatment to use to rid the problem.
He has always impressed me with his skills, attention to detail and pride in his work quality. If it isn't right he fixes it.
The only negative thing I have to say is that sometimes his schedule is booked and I have to wait a few days for him to come out. It's best to have scheduled lawn and pest care (4x a year)
Initial Business Response /* (1000, 5, 2015/05/27) */
Contact Name and Title: [redacted], Cust Rel Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@toyotamarin.com
The customer is correct. We found the phone call of May 9th, in which a Sales Manager promised he'd remove him...
from our marketing list, but did not do so, undoubtedly because it was on a busy Saturday, rather than anything intentional or malicious.
We have now confirmed that this afternoon Mr [redacted] was removed from all email lists.
We send our most sincere apologies for this lack of follow-through.
We're also investigating why his clicking the UNSUBSCRIBE link didn't remove his email address as it should have.
Toyota Marin's General Manager and the entire staff apologize for this rare display of poor customer service on our part.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you
Complaint: [redacted]I am rejecting this response because:
Regardless of how the battery displayed the appropriate charge, the battery was well past it's "life span" 3 years or 36,000 miles from October 2012, when the battery was manufactured. When Toyota Marin "certified" my van, they should have checked the date of manufacture on the battery, knowing it was past it's life expectancy (3 years would have been October 2015 and I purchased the van May 2016) and could cause the new buyer a starting issue in the very near future. Toyota Marin's response sounds as if they don't care less about their product once it leaves their lot? Sincerely,[redacted]