Toyota of Bedford

Customer came in for his appointment with serviceAt first asking for the Service DirectorUpon explaining that he left due to emergency, customer proceeded to make a scene cursing at our greeter in our showroom She had them sit in the service waiting area, where I listened to their complaint, both customer and his friend continued to explain to me at the same time in an accusatory manner and yelling that we lied to them and that we cut the left rear speed censor wirePer their friends at another dealership, they were told that there was no way that salt would erode the wire and it was cutCar was put on the lift where customer showed wires were not cutAdditionally, the work done on the breaks was on the front side of the rotor, the wire was on the back sideBoth Sales Manager and Service Advisor explained this to them and gave them the option to have the wire repaired at TOB at their cost or to leave the premises and if they continued to curse and yell that they would be escorted out and the police would be contactedThey left on their own accord

Please see attached documentation with regard to [redacted] All documentation for purchase of vehicle was signedAdditionally, I added the acknowledgement of re-written contractAt the time she was told about the $deductible we had also offered to pay this for her, customer declined Toyota of Bedford will not pay for the door to be repaired or refund/void contract Thank you, [redacted]

Unfortunately, per Toyota Corporate, recalls are replaced once under warrantyThe service director spoke directly with Ms [redacted] previously about this issueThe ECU was replaced five years ago and Toyota will not cover it again at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I don't accept their explanationthe truck was taken off of the websites after I filed a complaint with the Revdex.comit was still being listed about two weeks after they told me it was soldthere is no offer to accept because I never bought or even went to their dealership and attempted to buy any vehiclethe one they advertised was sold and that was the only truck I was interested in, NOT a "similar vehicle" !!!!! in my opinion they simply were doing a bait and switch sales attempti am finished with them !!!!!!

I spoke to the client twice yesterday We are hand delivering the proper memo title to him on Thursday 2/as well as reimbursing him for his expenses

[redacted] of Bedford apologized for the confusion in getting a second key cut for customerThe vendor went to the customer's house and made the key The title issue was partly due to an error on the Title Bureau when they put the wrong address on the new titleThe title was therefore sent to the wrong address and a new title had to be issued with the correct address [redacted] of Beford has resolved all the issues to the customer's satisfaction

The client was removed from our mailing list

We have no further commentary We are fully compliant from a legal aspect and are closing the case on our end

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The information is incorrect the representative did not offer to pay the deductibleI was told that I could pay the $dollar deductible and they would wave the thirty day wait clause on the warranty but only if I kept the warranty I was taking of of the finance contractIf the representative would have offered to pay it and put in writing that my warranty would not have been voided I would have accepted that offerThis is not what was offered to me The car was purchased as is this is correct I was not given the car fax when I asked or informed the car had been an accident Which made rear passenger door have a closing malfunction and a safety riskI have small children I would never had bought a car with this type of history or damage.The dealership also has yet to refund the finance company the amount for the cancelled contract and my memorandum title has a incorrect purchase price listed both of these things also need to be taken care of Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe signed application was for the day of onlyI did not give consent for you to run my credit anytime afterYou even admitted your staff made a mistakeWhen I signed the application I verbally advised the finance manager I did not want my credit ran more than a total of timesHe agreed to honor my requestThose transactions were completed that same dayYou and your staff were very irresponsible with information that was entrusted to you by a customerJust because you have a signed application this means you take advantage of your customers when they trust you with their information? Well...lesson learned I will never trust your company with my information ever again and others customers should know to beware as well.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The reason do no accept the response made by the business is they did not solve the problemOn 12/27/Toyota of Bedford mechanic changed the lower control arm on the rear right side, they were able to quiet the noise somewhatPrior to this my husband had two other mechanics inspect the vehicle and they stated the issue was the strutsMy husband test drove the vehicle originally and did not hear any sounds initially, he also stated to the Toyota mechanic that he heard a sound coming from the front driver sideBut the mechanic stated that it was echo form the right rearLater that day my daughter and I test drove the car and also heard the sound coming from the front driver sideThe next day we drove the vehicle again and the sound seemed to have intensified coming form the front driver sideOn 12/29/I took the vehicle to MrTire to have the front driver side check to see about the origin of the noise, I saw shown by the mechanic there a significant amount of rust and worn out bushing for that sideAlso I had to pay out $to have the car repaired again attached to this I have included the invoiceI cannot believe you had the audacity to send my husband home in a unsafe vehicle that could have caused a accidentOr what if my child had been in the vehicle, had you mechanics done a thorough check of the vehicle they would have seen all of the ware and tear of the lower control arms/horrible strutsI did what you asked of me by removing the negative posts from online but now all I am left with is a ever rising bill! The reason I am writing this part is so that this will not happen to othersWhen something is labeled "As Is" that does not mean that one should buy a car from a dealership that has server suspension damage to the point that people's safety is put at riskI will let it be known to people that I know and come in contact with that you all are not a reliable dealership.PSMy Husband has trouble hearing .....so you all took advantage of him Regards, [redacted]

Customer came in for Service and the control arm was replaced which fixed the problem Issue resolved

These accusations are absurd and there was no wrong doing on our end after reviewing the deal. The truck has been road for over months and the "extra" charge was an extended service contract that the customer chose to purchase. There will be no further action from Toyota of Bedford

Customer requested alignment only when he stated that the car pulled to one sideAdvisor noted that the alignment may not correct the issue if it is not alignment related and recommended he get a diagnosisCustomer adamant that he wanted alignment onlyAlignment was done per customer request and
shown alignment information from before and after alignmentCar still pulled to one side so it was due to something unknown since the diagnosis was not performedCustomer spoke with Advisor, Sales Manager and General Manager and it was explained to himToyota of Bedford will not pay amount requested by customer

Mr*** was recently contacted by our General Manager after he submitted this inquiry within our web siteHe was responded to the following day with the following responseIn many instances, a customer will place a deposit on a vehicle
and not complete the purchase transaction for a given
period of time.
Reasons for this are numerous including customers living a substantial distance
away from our dealership, such as yourself. Our vehicles remain on the
website until the customer has physically taken delivery of the vehicle.
Doing so allows us to follow up with potential customers, such as yourself, in
the event that the pending sale goes awry.
Thank you for your interest in the vehicle, and if it for some
reason becomes available, a sales associate will contact you immediately

The complaint issued against Toyota of Bedford is pertaining to a Saturn SLwhich was sold at a discounted price and "As Is"Customer brought vehicle in to the dealership after the check engine light came on. Toyota of Bedford understood the customer's frustration and offered to provide
gas cap and air pumpThe customer agreed to accept replacement parts and to repair the vehicle on his own. Toyota of Bedford does not assume any further cost in the repair of this vehicle. See attached Goodwill Consent Form signed by customer

We have a signed credit application from the client authorizing us to pull her credit. I showed this to the client in the showroom as well. I would provide this doc but I cannot legally provide it because of the nature of the personal information and sensitivity of this case in
particular

Ms*** failed to provide all necessary paperwork and documentation needed for the loan to be fundedDuring this time, Ms*** put work/parts into this vehicleAfter the return of this vehicle, she was reimbursed the entire amount of her down payment along with not being charged for use of
vehicle (mileage, etc.)There will be no further reimbursement from Toyota of Bedford

My...

sales contract was looked over by a friend due to toyota making a mistake on the interest rate and toyota had self corrected it and sent me a letter about it.. when I put in this complaint after my friend had over looked my contract..  i had another legal friend relook at the contract and they said that it wasnt anything wrong witth it. So the first friend of mine was wrong and got me riled up.. the second friend who is in legal reviewed it around 4pm today so at that point I tried to contact Revdex.com to withdraw my complaint but Revdex.com was closed when I tried to call and I have the phone records to prove such.. In no way was I attempting any wrong doing, but I was going off what a close friend thought , but upon finding out from the swcond friend... that the contract was good then I tried to withdraw my complaint...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I don't accept their explanation. the truck was taken off of the websites after I filed a complaint with the Revdex.com. it was still being listed about two weeks after they told me it was sold. there is no offer to accept because I never bought or even went to their dealership and attempted to buy any vehicle. the one they advertised was sold and that was the only truck I was interested in, NOT a "similar vehicle" !!!!! in my opinion they simply were doing a bait and switch sales attempt. I am finished with them !!!!!!