Toyota of Bedford

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]We left the premises because the manager would not do anything for us and we where not going to waste our time on them giving us the run around. I still believe that the fair thing to do is for them to pay for my service to be repaired.  And the greeter told me no manager was on site when I asked to speak to him, only after I was very frusterated and words where said did he come out of his office. That would mean that the greeter lied, or the manager did not want to be bothered with a paying  customer. When the manager came out he agreed with the sales representative that I worked with before about the salt being the problem then he said it was ice that cut the wire instead.  Leaving their conclusion to be two answers instead if one. It does not make me feel safe about going back to ANY TOYOTA Store to get service anymore. My ABS was working fine until I went in to get my brakes and tires fixed, after that my ABS became broke, that does not make sense then, how right after they changed my brakes then my ABS came on because of salt. Theres no way that could happen.
Regards,
[redacted]

Customer came in for Service and the control arm was replaced which fixed the problem.  Issue resolved.

[redacted] of Bedford apologized for the confusion in getting a second key cut for customer. The vendor went to the customer's house and made the key.  The title issue was partly due to an error on the Title Bureau when they put the wrong address on the new title. The title was therefore...

sent to the wrong address and a new title had to be issued with the correct address.  [redacted] of Beford has resolved all the issues to the customer's satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The signed application was for the day of only. I did not give consent for you to run my credit anytime after. You even admitted your staff made a mistake. When I signed the application I verbally advised the finance manager I did not want my credit ran more than a total of 4 times. He agreed to honor my request. Those transactions were completed that same day. You and your staff were very irresponsible with information that was entrusted to you by a customer. Just because you have a signed application this means you take advantage of your customers when they trust you with their information? Well...lesson learned I will never trust your company with my information ever again and others customers should know to beware as well.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
The reason do no accept the response made by the business is they did not solve the problem. On 12/27/16 Toyota of Bedford mechanic changed the lower control arm on the rear right side, they were able to quiet the noise somewhat. Prior to this my husband had two other mechanics inspect the vehicle and they stated the issue was the struts. My husband test drove the vehicle originally and did not hear any sounds initially, he also stated to the Toyota mechanic that he heard a sound coming from the front driver side. But the mechanic stated that it was echo form the right rear. Later that day my daughter and I test drove the car and also heard the sound coming from the front driver side. The next day we drove the vehicle again and the sound seemed to have intensified coming form the front driver side. On 12/29/16 I took the vehicle to Mr. Tire to have the front driver side check to see about the origin of the noise, I saw shown by the mechanic there a significant amount of rust and worn out bushing for that side. Also I had to pay out $394 to have the car repaired again attached to this I have included the invoice. I cannot believe you had the audacity to send my husband home in a unsafe vehicle that could have caused a accident. Or what if my child had been in the vehicle, had you mechanics done a thorough check of the vehicle they would have seen all of the ware and tear of the lower control arms/horrible struts. I did what you asked of me by removing the negative posts from online but now all I am left with is a ever rising bill! The reason I am writing this part is so that this will not happen to others. When something is labeled "As Is" that does not mean that one should buy a car from a dealership that has server suspension damage to the point that people's safety is put at risk. I will let it be known to people that I know and come in contact with that you all are not a reliable dealership.PS. My Husband has trouble hearing .....so you all took advantage of him  Regards,
[redacted]

We have no further commentary.  We are fully compliant from a legal aspect and are closing the case on our end.

Customer sent in lead, pre-approved by [redacted]. Salesperson did confirm to the customer that we do work with [redacted], however, after considering the dealer fee that [redacted] assessed, it did not make business sense to proceed with that deal. Upon looking at other options we discovered...

that customer has current auto loan with Chase which is in recovery status because he is past due on the payments. No bank would approve him at this time. We explained this to him and that due to the situation it will not work out unless he makes arrangements with chase to become current on that specific loan. Customer then became upset and left the dealership.

Customer came in for his appointment with service. At first asking for the Service Director. Upon explaining
that he left due to emergency, customer proceeded to make a scene cursing at our greeter in
our showroom.  She had them sit in the service waiting area, where...

I
listened to their complaint, both customer and his friend continued to explain
to me at the same time in an accusatory manner and yelling that we lied to them and that we
cut the left rear speed censor wire. Per their friends at another dealership,
they were told that there was no way that salt would erode the wire and it was
cut. Car was put on the lift  where customer showed wires were not cut. Additionally,
the work done on the breaks was on the front side of the rotor, the wire was
on the back side. Both Sales Manager and Service Advisor explained this to them and gave them the
option to have the wire repaired at TOB at their cost or to leave the premises
and if they continued to curse and yell that they would be escorted out and the police
would be contacted. They left on their own accord.

Unfortunately, per Toyota Corporate, recalls are replaced once under warranty. The service director spoke directly with Ms. [redacted] previously about this issue. The ECU was replaced five years ago and Toyota will not cover it again at this time.

I spoke to the client twice yesterday.  We are hand delivering the proper memo title to him on Thursday 2/1 as well as reimbursing him for his expenses.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please see attached documentation with regard to [redacted]. All documentation for purchase of as-is vehicle was signed. Additionally, I added the acknowledgement of re-written contract. At the time she was told about the $100 deductible we had also offered to pay this for her, customer declined....

Toyota of Bedford will not pay for the door to be repaired or refund/void contract.  Thank you,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The information is incorrect the representative did not offer to pay the deductible. I was told that I could pay the $100 dollar deductible and they would wave the thirty day wait clause on the warranty but only if I kept the warranty I was taking of of the finance contract. If the representative would have offered to pay it and put in writing that my warranty would not have been voided I would have accepted that offer. This is not what was offered to me . The car was purchased as is this is correct I was not given the car fax when I asked or informed the car had been an accident.  Which made rear passenger door have a closing malfunction and a safety risk. I have small children I would never had bought a car with this type of history or damage.The dealership also has yet to refund the finance company the amount for the cancelled contract and my memorandum title has a incorrect purchase price listed both of these things also need to be taken care of.
Regards,
[redacted]

The client was removed from our mailing list.