Toyota of Escondido

This dealership is the worst of the worst. They will take you foe everything and then some. Promise you the world to get you to buy and charge you through the roof to service you.

We have tried to assist Mr [redacted] while explaining that [redacted] s denied his loan and also that he? did not specify that? he would not go with [redacted] if other options were neededOur finance department knew he preferred [redacted] and tried first with [redacted] and have shared this with Mr***We have different employees, finance managers, a General Sales Manager and the Customer Service Manager, that have contacted Mr [redacted] explaining that we have no power to change the requirements of [redacted] Financial and he insists that we offer him other optionsToday, again, our Finance department contacted Mr [redacted] to explain the situation and Mr [redacted] believes we can force [redacted] Financial to fund his loan but we can notAgain, he was unhappy and demanded we give him other optionsHe has personal issues with [redacted] bank that we were not made aware of when working to fund his loan.? ?

Customer Relations Manager [redacted] ? spoke to customer's daughter [redacted] ? on 3/17/@ 2:pmListened to customers concern on what happened that dayCRM apologized to customer for any misunderstanding and confusion that might have accrued on that dayCRM offered to refund customer the difference of what had been agreed upon at the time customer brought vehicle inA refund of? $Customer very happy with end results

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

[redacted] and [redacted] were interested in a car of an exact year and interior/exterior color that ended up being in Oakland, CAThe cost to transport the said vehicle to Escondido on the week of Thanksgiving was $A mistake was originally made on part of the sales team in thinking the car was in another locationWhen we discovered the car was in Oakland, we let the [redacted] family know and they were unhappy with the cost to transport itThe deal was going to be a TrueCar deal and the car was discounted $dollars, already, allowing the dealership no room for negotiations; the delivery cost could not be absorbedSales offered the $deposit back on different occasions as well as ? a sincere apology from Customer RelationsThe car is no longer available; we don't have the year/color in our dealership inventory nor in the surrounding area to accommodate their request.?

I was referred to go to Toyota Escondido from a friend to buy a brand new truck. The sales representative that I dealt with is Santiago, and he is very helpful and it seems like he really cares about his customers. Unfortunately, the only positive experience about this place was dealing with Santiago. I ended up buying a brand new Toyota Tacoma that has a lot of aftermarket upgrades. Since day one when I test drove the truck, I addressed to Santiago that the tires were rubbing when I turn the steering wheel. Santiago said that the issue will be reviewed by TE motor sports, but they were closed. After a few days Santiago scheduled me an appt with the service center, but they couldn't do anything, I still had to go to TE motor sports. I spoke with Damien Campos ( General sales manager) and he offered to filled up my gas tank for driving up all the way there , and he said that he wanted to fix all the issues with my truck so I wouldn't have to keep coming back. The following week Hector (Sales Manager) called me to set up an appointment with TE motor sports, and when I went there.They performed an alignment. While I was driving back home the tires were not rubbing anymore , but I realized that the truck was pulling to the right. For this reason, I took my truck for a second opinion. I was advised that TE motors sports in order to have the tires on my truck to be able to clear. They adjusted the camber to positive one and adjusted the toe. According to this second opinion shop, that alignment done at TE Motor sports would cause premature tire edge wear. I went back to the Toyota Escondido and I spoke with Jessica (Customer Relation Manager) and I explained the situation, and she gave me a $150.00 gift card for the trouble. I requested an exchange for smaller tires to address the problem. After a few days Hector called me and said that the tires that I requested were approved and I could go to TE motor sports to have them switched. When I went to TE motor sports, I asked Travis for the approved smaller tires since the alignment was done incorrectly. As soon as I started to explain why the alignment was not done correctly, Travis started getting very defensive and irritated, he said " I have a 100k hunter alignment machine, and you did not give me the chance, you should of brought it to me again". My response was the alignment should have been done right the first time, and I said that the smaller tires were approved and that would solve the problem. I could tell that Travis was very upset and he said that he needed to make a few phone calls to go through the correct channels. After I waited there for about 30 mins, he said that he could not do the tires. I left TE motor sports and I went to Toyota Escondido, and I asked the receptionist to page Hector. They paged Hector twice, and I was waiting for an hour and he never came out, it seemed like he was hiding and avoiding talking to me. Jessica ( Customer Relations Manager) came to talk to me and she explained that the tires were declined by TE motor sports, and she said that the tires were approved by the General sales manager Damien but he was out of the office and also Andrew the general manager was out on vacation. I was very angry and frustrated for the way Toyota Escondido handled the situation that I called corporate and opend up a claim. After a few days, Jessica called me again and said that the tires were approved, and I also requested a skid plate and other parts that were missing. I asked to be reimbursed for the exhaust repair and the license plate mounting bracket I bought on my own, and I thought It was fair that I could be compensated for the repairs that TE motor sport did not fix. I was very uncomfortable with TE motor sports and Travis and how I was treated. I went to TE Motorsports two times to try to get the issues resolved and tried to give them a chance to fix my truck , but they failed to do so. Travis and TE Motorsports are Dishonest and Toyota of Escondido , They will just give you the run around and are full of excuses. Jessica emailed me after I inquired about the parts, and she said that "I understand that you had out of pocket expenses, but we respectfully decline". After that email, I was more disgusted and fed up with this dealership and management. Although I had a few phone calls from the service center to schedule an appointment to change tires and other parts that were ordered for the truck , I felt that the issues were not completely resolved and I did not want to deal with anybody from this place. It turns out that there's other issues associated with the truck, and that is why I'm writing the review because I'm really angry. The truck had wheel spacer adapters installed on all four wheels, and the wheels had the wrong back spacing and offset. The wheel spacers are a safety concern and it can wear out the suspension components and they cause the vehicle to pull to the right. To fix this issue unfortunately the wheels that came with the truck have to be changed out and the spacers removed. I am really disappointed because in order to fix all of those issues, I had to spend all this money for something that the dealership should of fixed to begin with , before they put it on the lot to sell .

We apologize for the confusion/miscommunication and the frustration it has causedWe did our best, within our means, to assist you; with this being a [redacted] deal and the already discounted price of the vehicle, covering the increased cost of transport was not an option for the dealershipAgain we are very sorry for the frustration this has caused Please contact me personally if I can further assist, [redacted]

Mr. [redacted] spoke to the General Sales Manager ( [redacted] ***) and went over his concerns with the day he leased his vehicle on June 11, 2016. Customer stated that his sales person had told him that the dealer would take care of his over mileage cost if it were traded in, not grounding the lease back to... the lender. General Sales Manager explained to customer that it’s a policy to go over all the options with the customer regarding lease end returns. Customer opted to return lease to lender. He asked customer to e-mail copy of invoice to see if he could review it to see if he could try to get assistance for customer by contacting Toyota Financial Services. After contacting Toyota Financial Sales he was not able to get any assistance for the customer.1. As a lease return going back to lender customer is responsible for any mileage overage also any wear and tear of vehicle.2. As a trade in customer does not have to pay for any mileage overage or wear and tear on vehicle.3. Customer could also elect to refinance the balance or payoff vehicle. Customer made a statement to General Sales Manager that he goes through this with all the other vehicles he has leased from other manufactures until he gets it waived or paid for. This is not a dealer issue to resolve so the customer needs to contact Toyota Financial Services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ I am dissatisfied due to unethical business practices, they did NOT tell my Daughter what they claimed to tell her, I was totally surprised by this amountIt has come to my attention that this business is operating by initially stating a lower price and then they change it at the last minute I have reviewed other feedback for this company and this seems to be their modus operandiMost likely I won't go back to this business and I think it's important that the public know what has happened.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Customer Relations Manager *** *** spoke to customer's daughter *** on 3/17/@ 2:pmListened to customers concern on what happened that dayCRM apologized to customer for any misunderstanding and confusion that might have accrued on that dayCRM offered to refund customer the difference of what had been agreed upon at the time customer brought vehicle inA refund of $Customer very happy with end results

Mr*** spoke to the General Sales Manager (*** ***) and went over his concerns with the day he leased his vehicle on June 11, Customer stated that his sales person had told him that the dealer would take care of his over mileage cost if it were traded in, not grounding the lease back to
the lenderGeneral Sales Manager explained to customer that it’s a policy to go over all the options with the customer regarding lease end returnsCustomer opted to return lease to lenderHe asked customer to e-mail copy of invoice to see if he could review it to see if he could try to get assistance for customer by contacting Toyota Financial ServicesAfter contacting Toyota Financial Sales he was not able to get any assistance for the customerAs a lease return going back to lender customer is responsible for any mileage overage also any wear and tear of vehicleAs a trade in customer does not have to pay for any mileage overage or wear and tear on vehicleCustomer could also elect to refinance the balance or payoff vehicleCustomer made a statement to General Sales Manager that he goes through this with all the other vehicles he has leased from other manufactures until he gets it waived or paid forThis is not a dealer issue to resolve so the customer needs to contact Toyota Financial Services

We have tried to assist Mr*** while explaining that *** *** ***s denied his loan and also that he did not specify that he would not go with *** if other options were neededOur finance department knew he preferred *** *** and tried first with *** and have
shared this with Mr***We have different employees, finance managers, a General Sales Manager and the Customer Service Manager, that have contacted Mr*** explaining that we have no power to change the requirements of *** Financial and he insists that we offer him other optionsToday, again, our Finance department contacted Mr*** to explain the situation and Mr*** believes we can force *** Financial to fund his loan but we can notAgain, he was unhappy and demanded we give him other optionsHe has personal issues with *** bank that we were not made aware of when working to fund his loan.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ I am dissatisfied due to unethical business practices, they did NOT tell my Daughter what they claimed to tell her, I was totally surprised by this amountIt has come to my attention that this business is operating by initially stating a lower price and then they change it at the last minute I have reviewed other feedback for this company and this seems to be their modus operandiMost likely I won't go back to this business and I think it's important that the public know what has happened.]
Regards,
*** ***

Mr*** received the $discount at the time of purchase Please see the attached repair order.Thank you

We have tried to assist Mr*** while explaining that *** *** ***s denied his loan and also that he did not specify that he would not go with *** if other options were neededOur finance department knew he preferred *** *** and tried first with *** and have
shared this with Mr***We have different employees, finance managers, a General Sales Manager and the Customer Service Manager, that have contacted Mr*** explaining that we have no power to change the requirements of *** Financial and he insists that we offer him other optionsToday, again, our Finance department contacted Mr*** to explain the situation and Mr*** believes we can force *** Financial to fund his loan but we can notAgain, he was unhappy and demanded we give him other optionsHe has personal issues with *** bank that we were not made aware of when working to fund his loan

Customer came in on 2/with check engine light onTech found it to be hybrid batteryWhen Assistant Advisor called customer he gave a quote for a regular battery.*** *** realized he mad a mistake called customer right back before repairs were done with correct quote spoke to daughter had
authorized for $for hybrid battery.Daughter did not let her dad know the price difference on the hybrid batteryService Advisor went over the difference of the two batteries

Customer came in on 2/with check engine light onTech found it to be hybrid batteryWhen Assistant Advisor called customer he gave a quote for a regular battery.*** *** realized he mad a mistake called customer right back before repairs were done with correct quote spoke to daughter had
authorized for $for hybrid battery.Daughter did not let her dad know the price difference on the hybrid batteryService Advisor went over the difference of the two batteries

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reply from the Business is FalseOn 11/19/we called the sales representative and informed them that we were looking for a particular vehicle and that we had the *** *** price before heading to the dealerIt was confirmed that they would be able to get the vehicle for usWhile there *** *** showed us the vehicle's that were available in different locationsWe choose one from those and the vehicle we choose was in stock at *** *** the vehicle stock # was *** and the VIN # was ***The vehicle price, details were confirmed and signed by *** *** the MSRP of said vehicle was $41,the agreed upon price with *** *** was $38,for a total discount of $2,The $5,"discount " that is being referred to by the business in there reply is and a surprise to us as it was never offered to us by neither *** *** or the Toyota of EscondidoWe choose the *** *** for the fact that we were able to get 0% interest rate.Mr*** or Mr*** never mentioned a transport fee we had to cover at any point other then the agreed opon prices for the vehiclePrior to us leaving after 2+hrs Mr*** stated that he knew the manager at *** *** and to not worry about the vehicle that it would be flat-bedded to Escondido Toyota as it was 400+ miles away, still no transportation fee was mention prior to us leaving.It was a surprise to us on Monday 11/21/at 7pm to received a phone call from Mr*** were he stated that the vehicle that they were getting for us was from the Los Angeles port and it had been soldThis was a surprise to us as it was not the vehicle that we agreed upon for purchaseAt that time he stated they wanted us to pay $800-$1,more money to get us the original vehicle we had chosen on 11/19/from *** *** something that was never disclosed prior. On Wednesday 11/23/the customer service manager *** *** called us and told us that we had to now pay $1,to be able to get the vehicle.At this point as the vehicle is no longer available due to the delayed actions of Toyota of Escondido we are forced to loose the 0% interest rate and have to now purchase a model. I can provide the documentation we have that confirms the price refered to above as well as images with the information for the vehicle at the Merced Dealer were the vehicle was located at
Regards,
*** ***

General Sales Manager *** *** has reviewed and spoke to Mr*** and dealership is standing on decisionCustomer was given options on his lease. Mr*** was aware at that time he would have over mileage charge on his lease returnMr*** made decision to return lease to Leander. This is not a dealer issue customer needs to contact his Leander to pursue matter with them.