Toyota of Escondido

Review: Toyota of escondido advertised a coupon on their website $20 off when you spend 59 dollars or more. Nowhere on the ad does it state this coupon cannot be used with oil changes. Toyoya of escondido will not honor it on oil changes even though I meet the requirements of spending more than 59 dollars. Dear toyota if your going to advertise make you list the requirements and not upset clients. After purchasing 2 cars here we will not be a returning customer.Desired Settlement: Refund the coupon ammount and fix your advertising to reflect truthfull and honest deals that you will actually accept.

Business

Response:

Mr. [redacted] received the $20.00 discount at the time of purchase. Please see the attached repair order.

Review: I went in for an oil change and the service rep strongly recommended that I get my Automatic Transmission maintenance. This was an extra charge for $70. I asked him for a professional opinion and he recommended I get the Auto Transmission maintenance.

Unbeknownst to me that I have a Manual Transmission and he purposefully gave me faulty information about my vehicle for an extra $70. I called in to complain to the service manager, which was the same person, and they basically laughed at me over the phone with no resolution. I never gave my identity but somehow they know who it was.Desired Settlement: I would like the people who gave me faulty information fired for being dishonest.

Business

Response:

To whom it may concern;

We , Toyota of Escondido, made an error typing in the wrong operation code. Instead of MT we accidently typed in AT. The correct service was performed on the manual transmission. Gear oil for a manual transmission was billed out properly. The error was in the verbage not in the actual service perfomed. We sincerely apologize for the typo and confusion this may have caused. If the customer would like to bring their Tacoma in for a courtesy inspection at no charge, we would be willing to inspect, per Service Manager Darrell Greer. Thank you for your time. Once again we apologize for the mistyped information. If we can be of further assistance, or customer would like their vehicle inspected please let us know.

Thank you

Review: I received an invitation to test drive a Toyota during the Labor Holiday and I would receive a free vacation. I test drove on 9-1-2014 a Rava 4. Jose, the salesman, did not know about this offer. I showed him the invitation and conditions. He went to ask someone and said that trips are not available. I left message with dealer. I believe this needs to be reported to Revdex.comDesired Settlement: I request a trip. This was offered to me. There is nothing which states that " vacations while they last." or only at certain businesses. This is false advertising. Can't do this and expect me to spend thousands on a new car.

Business

Response:

Greetings Ms. [redacted],

Review: Before trading in my car I was promised to receive my wheels from that vehicle and then after buying a car was told that the deal had been done already and the part about my wheels was not mentioned and there was nothing they could do.Desired Settlement: I would like to be refunded for what my wheels were worth or given something due to the error

Business

Response:

Good Afternoon,

Sorry for the delay, the person who facilitates the Revdex.com transactions was out of the office for a week.

I want to first and foremost thank you for chosing Toyota of Escondido for your purchase. We are a family owned business and strive to treat each and every guest as a member of our family. We have spoken to the sales manager in regards to your wheels from your trade in. He is willing to return them to you. Please contact your sales associate, [redacted], on Thursday January 2nd to facilitate the process. If you have any additional questions please feel free to contact us.

Thank you again,

Have a wonderful New Year!