Toyota of Greensburg

Letter Date: 03/10/
To whom it may concern:The complaint to Toyota of Greensburg was submitted on 2/14/9:21:AM, and was assigned the ID of ***.On 2/7/15, the customer purchased a pre-owned Lexus RX 350, VIN # ***Customer states that he paid
more than what was originally offered by advertisementCustomer states that in the advertisement, the Lexus in question was certified pre-owned from Lexus and came with a year/100,mile warrantyAlso states that during paperwork, he was pressured into purchasing a year warranty and rust proofing package.Customer wants to return the vehicle to the dealership in full including money down and money from his trade.Customer was contacted and brought into dealership on 2/9/15, 2/10/and 2/11/To satisfy customer, we have agreed to purchase an extended warranty to match what Lexus would provide on their certified pre-owned vehiclesCustomer agreed to these terms and stated that he is satisfied with remedy.Regards,
*** ***
Administrative Assistant
Toyota of Greensburg

Complaint ID 1*** ***Dear Ms***,We are in receipt of the Complaint filed by Mr*** *** on August 7, We are quite disappointed to hear that Mr*** believes his experience at our dealership was anything less than satisfactoryAs you might suspect, our goal is to
make sure that all of our customers are treated in a professional, honest and fair mannerWe are exceptionally proud of our track record in this regard, but we recognize that there is always room for improvementIt is with this spirit that we considered Mr***’s concerns.We have reviewed the allegations outlined in Mr***’s complaint and have reviewed our records with respect to Mr***’s purchase of a pre-owned Toyota Prius (the “Vehicle”) from Toyota of Greensburg (“Toyota”)Mr*** purchased the Vehicle on May 9, Per the attached Buyer’s Guide, which was signed by Mr*** at the time of purchase, the vehicle was sold “AS IS - NO WARRANTY”Mr*** signed an additional form, which is also attached, stating that the vehicle was sold “AS IS” without warranty, and further stating that the “purchaser will bear the Entire Expenses of Repairing or Correcting Any Defect that Presently Exists or That May occur in the Vehicle”This form notes that the mileage at the time of purchase was 111,Mr*** also reviewed and signed the Vehicle’s attached Carfax Vehicle History Report which detailed the Vehicle’s service historyFinally, Mr*** was given the opportunity to purchase four different levels of warranty and insurance protection for the vehicle at the time of purchase, all of which he declined (see attached Option forms signed by Mr***). Mr*** returned to Toyota on July 14, 2016, and reported that the Vehicle was using excessive amounts of oilAt this visit the Vehicle mileage was noted to be 120,(miles more than at the time of purchase)Toyota inspected the vehicle and performed diagnostic tests to monitor the oil consumption of the vehicleThe tests revealed that the engine was consuming one quart of oil per miles of driving and the cause was stated as failure to oil control ringsThe manufacturer’s suggested remedy for this repair is replacement of the Vehicle’s short block engine at an estimated cost of $5200.Steve M***, General Manager, spoke with Mr*** and shared our findings with himMr*** offered the following options for resolving this issue:We secured the manufacturer’s agreement to pay 50% of the parts cost for repair of the Vehicle (replacement of the short block engine)Toyota of Greensburg will also share in the cost of parts and labor for the repair, leaving Mr***’s total out of pocket cost at $This represents approximately $in good will on the part of ToyotaMr*** offered to trade Mr*** out of the VehicleMr*** declined this offer because the payment was not acceptable based on his demands and needs.While we firmly believe our dealership has done nothing wrong in this instance, we are, nevertheless, willing to work with Mr*** to resolve this issueOur good will offer stated above remains in effectShould you have any further questions or concerns about this matter, please do not hesitate to contact me.Sincerely,TOYOTA OF GREENSBURGBill B***Attachments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
To address their response.1stI've had my truck in there four times for the same issue.2ndMy truck never made a "howling noise" it was a chirping noise, which is ongoing.3rdComplaints were made after the wheel bearing was replaced and chirping noise continued.4thComplaints were made to both Service mgr and Service adviser about the swirl marks and the unnecessary replacement of wheel bearing and that I wanted refunded.5thThe responding business has failed to attached the invoice from first visit in which I was charged $to clean the "excessive rust" off the rotor and has not attached the the invoice from the 4th visit were a alleged divot was found on the rotor and was shaved offI also did not receive a copy of the invoice as stated by the Adviser that I would receive it in the mail.Attached are picture of the overfenders showing the swirl marks caused by their body shop using a bufferPictures taken 9/2/
Regards,
*** ***

Toyota of Greensburg is responding to case # ***.Toyota of Greensburg has been in contact with the customer off and on for several weeksCustomer in question came in on 7/7/and purchased a Tundra, ViN # ***There was no trade in this dealCustomer was in contact with
one of our BDC Representatives at 11:08AM on 7/11/Customer stated that she tried to have a 5th wheel installed but was toid that they could not install on that type of vehicleCustomer was brought in the next week to discuss options with two Sales Managers because a 5th wheel was never discussed with Sales Associate during original purchaseCustomer was in the dealership for several hours with two of our Sales ManagersThe dealership offered to either buy back the Tundra or to trade it for a Dodge Ram that was available at the timeCustomer did not like either of these optionsOn 7/14/15, customer in question submitted a *** *** case through Toyota corporateCustomer requested better negotiation on the price of the trade in or the buy backCustomer was in contact with the same Sales Managers in addition to the General Manger, General Sales Manager and Customer Relations Manager over the span of an additional weekCustomer was offered once again to come into dealership so that we could get the customer into a vehicle that wouid suit their new needs if in stock or buy back the vehicleCustomer threatened to "make a scene" in dealership if she were to come back inGeneral Manager discussed with customer that that would not happen but is more than willing to work with customer on either buying back the Tundra or trading it in for a vehicle in stock that would suit their new needs that were not originally discussedOn 7/23/15, the Customer Relations Manager once again tried to get the customer to come into the dealership to either buy back the vehicle or trade in the vehicle for a more suitable truck for their new needsFinal and original number (see attached) for the vehicle in question for buy back is $43,000.00, originally sold for $47,Customer is not happy with any of the offers givenToyota of Greensburg has made many attempts to have customer come back in to either buy back or trade customer out of vehicleToyota of Greensburg apologizes for misunderstanding and is still more than willing to work with customer with numbers given and with new needs given after sale.*** ***Customer Relations Manager

The customer was presented a specification sheet for the exact vehicle that was going to be located which specifically lists out all options that will come with the vehicle. Our sales staff is trained to go over each line of this specification sheet to ensure that it is not missing any
options that a customer desires. The customer agreed to the figures and we brought the truck in from another dealership. Before the customer left, they were given a copy of that specification sheet to take home Once the vehicle arrived, the customer was then shown the truck before they signed any paperwork and were allowed to go over the vehicle to see any sort of defects or anything they might not have liked. The customer then signed paperwork and the salesperson then took the customer out to the vehicle and sat inside with him to show them how the electronics worked (set up Bluetooth, radio stations, showed features of vehicle, etc.). The customer had different opportunities to see if there were any options that were missing or left out before they drove off of the lot

We are quite disappointed to hear that Ms. [redacted] believes her experience at Toyota of Greensburg was anything less than satisfactory.  As you might suspect, our goal is to make sure that all of our customers are treated in a professional, honest and fair manner.  We are...

exceptionally proud of our track record in this regard, but we recognize that there is always room for improvement.  It is with this spirit that we addressed Ms. [redacted]’s concerns.    Rob H[redacted], Service Manager, spoke with Ms. [redacted] today and offered to replace the broken antenna mast at no charge.  Ms. [redacted] is happy with our offer and will  return to Toyota of Greensburg on 1/23/2018 for the antenna repair.    While we firmly believe our dealership has done nothing wrong in this instance, we are, nevertheless, willing to work with Ms. [redacted] to resolve this issue and ensure that all future service visits are excellent.

Dear Revdex.com,Toyota of Greensburg is responding to case #[redacted]Toyota of Greensburg (TOG) has issued check #[redacted] in the amount of $499.00, as requested by the customer in question, to Toyota Financial Services (TFS) for the defective remote starter. TOG could not issue a check...

directly to the customer because the remote starter was financed as a part of the deal and the customer had a loan on their 2016 Toyota 4Runner. This check will adjust the customer’s loan accordingly. The check was issued on 5/6/2016 and according to TOG records the check has been cashed. Toyota of Greensburg apologizes for the inconvenience and is more than willing to assist the customer vvith any further needs.Sincerely,Jocelyn H[redacted]Customer Relations Manager Toyota of Greensburg

The New Toyota Lifetime Limited Powertain Warranty provided by Toyota of Greensburg follows Toyota’s factory powertrain warranty.  The warranty agreement provided to Mr. [redacted] at the time of purchase specifically states that it covers the transmission and transaxle case and all internal...

parts, torque converter, clutch cover, transmission mounts, transfer case and all internal parts, engine control computer, seals and gaskets.  The failed part on Mr. [redacted]s 2009 Tacoma, a transmission cooler line, is an external part which is not covered under factory powertrain warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] [redacted]
I had the car less than 3 weeks, an it went through 4 quarts of oil, they sold it to me like that, there is paperwork stating that the previous owner thought there was a oil leak,,the service dept told me I had 3month or 3000 miles warranty, I told them about the oil well before the 3000 miles was up, this dealership has been sued plenty of times, for doing bad business, I contacted a attorney about this, an she has had cases against this dealership.all I want is what is fair, I already spent over 300 dollars in oil for this car,.I dont have 1000 dollars to spend, I have 5 years of 252.00 a month payments on a car that proboley wont last another year. I would need a rental which would cost me hundreds of dollars. I can afford 200 - 250 dollars out of my pocket , that all I have.t he day I was out there at toyota people that work for mr [redacted] said that he should fix it, an these are people that work  for him..MR [redacted] stated he sells 175 cars a month, but cant pick up a 1000 dollars for a customer that trusted this company, I wish I would of read the reviews on this business,I would of went else where, .I  hope the Revdex.com can help me resolve this , please dont let this business get away with this.

We have reviewed Toyota of Greensburg’s interactions with Mr. [redacted] and, based on our thorough investigation of this matter, we have no reason to believe that Toyota of Greensburg falsely advertised or engaged in bait and switch tactics.  Mr. [redacted] received a $1,637 discount from MSRP, in...

addition to another discount of $500 towards his trade value.  Mr. [redacted] then attempted to redeem a coupon for an additional $1,000 discount from his trade-in value.  Unfortunately, the coupon he attempted to redeem very clearly stated it is “not valid with any other promotion or advertised special.”  As such, it could not be combined with the other specials and discounts he had been offered.

Dear [redacted],
Toyota of Greensburg is responding to case # : [redacted]
Unless a customer would inform us up front of poor credit situation (example: previous bankruptcy, low credit scores, etc), dealership would not operate under pre-qualify...

(profiling) practices and automatically run their credit as the first step towards building a vehicle deal.
Once we began vehicle negotiations (ie. Pricing, term, rate) and arrived at the credit application portion of the process where customer credit scores were determined, we informed customer of rate qualifications which customers were unsatisfied with. At that time, the customer terminated negotiations. Without the customer's request, we did not proceed with submission to financial institutions.
Toyota of Greensburg is appreciative of the customer's feedback so that we were able to learn about their experience. We apologize that customer was not satisfied with their visit here, because customer service & satisfaction are our priorities.
Sincerely,
[redacted]
General Manager
Toyota of Greensburg

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.To address their response.1st. I've had my truck in there four times for the same issue.2nd. My truck never made a "howling noise" it was a chirping noise, which is ongoing.3rd. Complaints were made after the wheel bearing was replaced and chirping noise continued.4th. Complaints were made to both Service mgr and Service adviser about the swirl marks and the unnecessary replacement of wheel bearing and that I wanted refunded.5th. The responding business has failed to attached the invoice from first visit in which I was charged $115 to clean the "excessive rust" off the rotor  and has not attached the the invoice from the 4th visit were a alleged divot was found on the rotor and was shaved off. I also did not receive a copy of the invoice as stated by the Adviser that I would receive it in the mail.Attached are picture of the overfenders showing the swirl marks caused by their body shop using a buffer. Pictures taken 9/2/15
Regards,
[redacted]

Toyota of Greensburg is responding to case # [redacted].Toyota of Greensburg has been in contact with the customer off and on for several weeks. Customer in question came in on 7/7/15 and purchased a 2015 Tundra, ViN # [redacted]. There was no trade in this deal. Customer was in...

contact with one of our BDC Representatives at 11:08AM on 7/11/15. Customer stated that she tried to have a 5th wheel installed but was toid that they could not install on that type of vehicle. Customer was brought in the next week to discuss options with two Sales Managers because a 5th wheel was never discussed with Sales Associate during original purchase. Customer was in the dealership for several hours with two of our Sales Managers. The dealership offered to either buy back the Tundra or to trade it for a Dodge Ram that was available at the time. Customer did not like either of these options. On 7/14/15, customer in question submitted a [redacted] case through Toyota corporate. Customer requested better negotiation on the price of the trade in or the buy back. Customer was in contact with the same Sales Managers in addition to the General Manger, General Sales Manager and Customer Relations Manager over the span of an additional week. Customer was offered once again to come into dealership so that we could get the customer into a vehicle that wouid suit their new needs if in stock or buy back the vehicle. Customer threatened to "make a scene" in dealership if she were to come back in. General Manager discussed with customer that that would not happen but is more than willing to work with customer on either buying back the Tundra or trading it in for a vehicle in stock that would suit their new needs that were not originally discussed. On 7/23/15, the Customer Relations Manager once again tried to get the customer to come into the dealership to either buy back the vehicle or trade in the vehicle for a more suitable truck for their new needs. Final and original number (see attached) for the vehicle in question for buy back is $43,000.00, originally sold for $47,000.00. Customer is not happy with any of the offers given. Toyota of Greensburg has made many attempts to have customer come back in to either buy back or trade customer out of vehicle. Toyota of Greensburg apologizes for misunderstanding and is still more than willing to work with customer with numbers given and with new needs given after sale.[redacted]
Customer Relations Manager

Complaint ID 1[redacted]Dear Ms. [redacted],We are in receipt of the Complaint filed by Mr. [redacted] on August 7, 2016. We are quite disappointed to hear that Mr. [redacted] believes his experience at our dealership was anything less than satisfactory. As you...

might suspect, our goal is to make sure that all of our customers are treated in a professional, honest and fair manner. We are exceptionally proud of our track record in this regard, but we recognize that there is always room for improvement. It is with this spirit that we considered Mr. [redacted]’s concerns.We have reviewed the allegations outlined in Mr. [redacted]’s complaint and have reviewed our records with respect to Mr. [redacted]’s purchase of a pre-owned 2010 Toyota Prius (the “Vehicle”) from Toyota of Greensburg (“Toyota”). Mr. [redacted] purchased the Vehicle on May 9, 2016. Per the attached Buyer’s Guide, which was signed by Mr. [redacted] at the time of purchase, the vehicle was sold “AS IS - NO WARRANTY”. Mr. [redacted] signed an additional form, which is also attached, stating that the vehicle was sold “AS IS” without warranty, and further stating that the “purchaser will bear the Entire Expenses of Repairing or Correcting Any Defect that Presently Exists or That May occur in the Vehicle”. This form notes that the mileage at the time of purchase was 111,643. Mr. [redacted] also reviewed and signed the Vehicle’s attached Carfax Vehicle History Report which detailed the Vehicle’s service history. Finally, Mr. [redacted] was given the opportunity to purchase four different levels of warranty and insurance protection for the vehicle at the time of purchase, all of which he declined (see attached Option forms signed by Mr. [redacted]). 
Mr. [redacted] returned to Toyota on July 14, 2016, and reported that the Vehicle was using excessive amounts of oil. At this visit the Vehicle mileage was noted to be 120,293 (8650 miles more than at the time of purchase). Toyota inspected the vehicle and performed diagnostic tests to monitor the oil consumption of the vehicle. The tests revealed that the engine was consuming one quart of oil per 500 miles of driving and the cause was stated as failure to oil control rings. The manufacturer’s suggested remedy for this repair is replacement of the Vehicle’s short block engine at an estimated cost of $5200.Steve M[redacted], General Manager, spoke with Mr. [redacted] and shared our findings with him. Mr. [redacted] offered the following options for resolving this issue:1. We secured the manufacturer’s agreement to pay 50% of the parts cost for repair of the Vehicle (replacement of the short block engine). Toyota of Greensburg will also share in the cost of parts and labor for the repair, leaving Mr. [redacted]’s total out of pocket cost at $1000. This represents approximately $4200 in good will on the part of Toyota.2. Mr. [redacted] offered to trade Mr. [redacted] out of the Vehicle. Mr. [redacted] declined this offer because the payment was not acceptable based on his demands and needs.While we firmly believe our dealership has done nothing wrong in this instance, we are, nevertheless, willing to work with Mr. [redacted] to resolve this issue. Our good will offer stated above remains in effect. Should you have any further questions or concerns about this matter, please do not hesitate to contact me.Sincerely,TOYOTA OF GREENSBURG
Bill B[redacted]Attachments

Dear Revdex.com:Toyota of Greensburg is responding to case # [redacted]
Customer in question was brought into the dealership on October 12, 2015 at 4:00 PM. Customer spoke with General Manager and Customer Relations Manager. Both managers joined the customer on a test drive to listen to the "chirping" noise in vehicle. Noise could not be reproduced at this time to the severity at which the customer states. General Manager is reimbursing the customer $891.76 for RO#[redacted] that is attached. The noise was not fixed by this service therefore, the labor was not needed. Customer is very satisfied. Customer was informed of the "open door policy" that we have at the dealership and hopes that if there are any problems, he will come back to talk to us directly. Customer will be buying another Tacoma in a few years.
[redacted]Customer Relations ManagerToyota of Greensburg

Dear Revdex.com,
Toyota of Greensburg is responding to case #[redacted]Toyota of Greensburg (TOG) has issued check #[redacted] in the amount of $499.00, as requested by the customer in question, to Toyota Financial Services (TFS) for the defective remote starter. TOG...

could not issue a check directly to the customer because the remote starter was financed as a part of the deal and the customer had a loan on their 2016 Toyota 4Runner. This check will adjust the customer’s loan accordingly. The check was issued on 5/6/2016 and according to TOG records the check has been cashed. Toyota of Greensburg apologizes for the inconvenience and is more than willing to assist the customer vvith any further needs.Sincerely,
Jocelyn H[redacted]Customer Relations Manager Toyota of Greensburg

We are in receipt of the complaint #1[redacted] filed on May 1, 2017.  We were very disappointed to learn that the complainant felt our dealership had not been forthright in its advertising and communications with the complainant.  Our goal is to make sure that all of our customers are...

treated in a professional, honest and fair manner, and with this in mind, we considered the complainants concerns.    After receiving the complaint, we reviewed the advertising on the Toyota of Greensburg website.  The complainant correctly states that the Toyota Tundras she viewed on Toyota of Greensburg’s website were listed as “crew cabs.”  In addition to Regular Cab options in its Tundra lineup, Toyota offers two extended or crew cab options – “Double Cab” and “CrewMax”.  There is no “Crew Cab” option.  Instead, Toyota uses the phrase “crew cab” to generically refer to any extended cab vehicle.  The photographs of the vehicles in question were accurate, and illustrated which Tundras were Double Cab and which were CrewMax.    The dealership’s website includes a disclaimer that states:   All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracy. The prices shown above, may vary from region to region, as will incentives, and are subject to change. Vehicle information is based off standard equipment and may vary from vehicle to vehicle. Call or email for complete vehicle specific information.        The complainant did in fact speak to Toyota of Greensburg’s Internet Sales Department, which confirmed for the complainant that the vehicle in question was a Double Cab.    Based on our thorough investigation of this matter, we have no reason to believe that Toyota of Greensburg falsely advertised or engaged in bait and switch tactics.  We were, nevertheless, concerned that the complainant felt misled or confused by our advertising.  After reviewing the complaint and the dealership’s website, we determined that we could resolve any confusion that occurred on the part of the complainant or any future customers relatively easily.  As such, we immediately sent a request to our website provider, DealerOn, to change the description on Tundras to clarify “Double Cab” or “CrewMax”, as opposed to the generic “crew cab” phrase.  Those changes went into effect as of May 2, 2017.

Dear Revdex.com:Toyota of Greensburg is responding to case # [redacted]Customer states that he would like fully reimbursed for the wheel bearing and would like his wheel flares to be replaced. Customer never contacted Service Manager about having the wheel bearing...

refunded nor was he informed of having the wheel flares replaced as both of these issues were resolved for the customer. Customer has only spent a total of $891.76 to fix the problem "howling" noise on RO# [redacted] on 3/30/15 (attached). The howling noise was fixed by replacing the wheel bearings. Customer did spend $165.20 for RO# [redacted] on 4/3/15 (attached). This charge was for a regular checkup of the vehicle including: state inspection, emissions inspection, front wheel alignment, rotate and set tires and state sticker. Service Manager will not refund customer for wheel bearing because it was needed to stop the "howling" occurring in the customer's vehicle. Service Manger will not replace the wheel flares because the wheel flare swirls were removed as per stated on RO# [redacted] on 4/15/15 (attached). Service Manager has talked to the customer several times. SM would like customer to come into dealership as he was offered so the SM can drive the vehicle to find the chirping noise. SM would also like to look at the wheel flares to see if swirls still exist on them. If so, SM will make judgment on the next step to fixing the problem. SM is more than willing to help customer get all of the remaining issues resolved with the customer's vehicle as stated above and stated to customer on multiple occasions.Rob H[redacted]Service Manager
[redacted]Customer Relations Manager

Complaint ID [redacted]Dear Ms. Edwards,We are in receipt of your correspondence regarding Mr. [redacted]’s continuing concerns about the Vehicle, All of his concerns were addressed in my prior correspondence, with the exception of his need for a rental car while his vehicle is being repaired. In addition to our previous offer, Toyota of Greensburg will provide a free loaner vehicle for Mr. [redacted]’s use while his vehicle is in our shop for repair.I do not feel that this is the appropriate place to address Mr. [redacted]’s claims regarding Toyota’s sales figures, statements made by non-management personnel, alleged litigation or customer reviews. However, as Vice President of the Company, I will be happy to meet with him in person to address these concerns.As stated previously, Mr. [redacted] bought the vehicle “AS IS - NO WARRANTY” and signed the legally required documentation provided in our prior response. The CARFAX Vehicle History Report, which was also reviewed and signed by Mr. [redacted], indicates that [redacted] in [redacted] performed service on October 26, 2015 which included engine oil/fluid leak checked”. Toyota of Greensburg has no specific knowledge of the nature of this repair, but can confirm that the Vehicle did not have an “oil leak” when we sold it to Mr. [redacted]. Mr. [redacted] returned to the dealership complaining about an oil leak after putting over 8500 miles on the Vehicle. At that time we diagnosed the problem and worked with the manufacturer to secure the best possible repair option for Mr. [redacted].
Toyota of Greensburg has offered the following remedies (new information is in bold):1. We secured the manufacturer’s agreement to pay 50% of the parts cost for repair of the Vehicle (replacement of the short block engine). Toyota of Greensburg will also share in the cost of parts and labor for the repair, leaving Mr. [redacted]’s total out of pocket cost at $1000. This represents approximately $4200 in good will on the part of Toyota. I failed to note in my prior response that the new engine will include the manufacturer’s 12 month, unlimited mileage warranty.2. We will provide a free loaner vehicle while the vehicle in our shop for repair.3. Toyota is currently working on an agreement with a vendor that will provide financing for service work. These agreements generally allow for a one year financing agreement, interest free for the first 3 months then charging interest on the balance for the remainder of the term, similar to a credit card. I am happy to discuss this option with Mr. [redacted] if it would assist him in covering his share of the repairs.4. We offered to trade Mr. [redacted] out of the Vehicle, Mr. [redacted] declined this offer because the payment was not acceptable based on his demands and needs.While we firmly believe our dealership has done nothing wrong in this instance, we are, nevertheless, willing to work with Mr. [redacted] to reach a mutually agreeable resolution. Neither Toyota nor Mr. [redacted] anticipated this type of service issue with the Vehicle, however, Toyota has offered $4200 in good will parts and service and a free loaner if he chooses to replace the engine. We feel this is a generous offer as we simply cannot cover the full amount of the engine replacement on a pre-owned vehicle that was sold “as is” with no warranty. Our good will offer stated above remains in effect. Should you have any further questions or concerns about this matter, please do not hesitate to contact me.Sincerely,TOYOTA OF GREENSBURGBill B[redacted] Vice President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]