Toyota of Wallingford

Complaint: [redacted] I am rejecting this response because: the issues to be addressed were poorly fixed and details were overlooked before returning the car, dropped it off for problems caused by the dealership only to have another piece of the rear reflector broken noted by customer at pick up, in addition to white substance on car in various location, service department continued to debate with me about the damages to the car even while in the dealership lot at time of car pick upWas told car was inspected prior to my arrival of picking up the car yet things had clearly been overlooked such as the rear reflector damage and still with broken front license plate holder Sincerely, [redacted]

February 17, [redacted] of Wallingford Response: When [redacted] first visited our dealership he stated that he was looking for a very basic pickup truck He stated that he had some real estate properties that he worked on and just needed something to haul materials and tools in He had a price point in mind and wanted to stick to it We provided him with a detailed Vehicle Specification sheet that clearly indicated the lack of a rear seat

Complaint ID#: [redacted] Company Name: TOYOTA OF WALLINGFORD Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): **No Response [redacted] Complaint Information: REGARDING THIS COMPLAINT FROM CONSUMER [redacted] , WHEN SHE BROUGHT THE [redacted] * IN FOR SERVICE SHE NEVER INFORMED THE SERVICE ADVISOR NOT TO PUT IT THROUGH THE CAR WASHAFTER SERVICE WAS COMPLETEALSO, IT WAS CLEAR THAT CONSUMER HAD AN AFTER MARKET KIT INSTALLED FROM AN OUTSIDE SOURCEWE NOTICED THE PAINT WAS BUBBLING AND WAS NOT SOMETHING THE CAR WASH WOULD HAVE DONE ESPECIALLY IN A MATTER OF MINUTESTHE FRONT GRILL WAS COMING OFF DUE TO CAR WASH HOWEVER WAS NOT BEING HELD ON SUFFICIENTLY AS IT SHOULD HAVE BEENWE DID REPAIR GRILL AND TOYOTA OF WALLINGFORD, BY NO MEANS, WAS NEGLIGENT WITH CUSTOMERS VEHICLE AND WILL CONSIDER THIS CASE CLOSED Sent on: 9/12/10:27:AM

Complaint: [redacted] I am rejecting this response because:when I brought the car in October it was a transmission shifting issue and a leak which the dealer failed to repair and just patched up with some hoses and fix the leak causing the transmission to suffer more and completely give out months later in December I was never negligent, the dealer was negligent for not replacing the transmission in October while I was still under warranty and letting me take the car home and drive it for two months until it finally gave upthe dealer is responsible for not taking care of my transmission in October and replacing it completely instead of fixing the hoses only, when the issue was a bad transmission shifting improperly from the beginningi went there in October with a bad transmission, was told the transmission appear to be ok and two months later the transmission which was the issue all along gave outi am very disappointed with wallingford toyota's service and their lack of willingness to help me after I paid 25,dollars for a cari will never buy a car from them again and I sure will deter anyone from buying from them because when I need it them the most they failed to helpI still hold my ground that they were negligent in properly diagnosing and repairing the issue I had with my transmission and it has ended up costing me a lot more than I expectedthe dealer should admit their fault in not using my warranty when I need it the transmission in October and they should repay me all the money I have spent in getting the transmission fix Sincerely, [redacted]

Cooler lines replaced due to failure Transmission lost fluid due to cooler lines leaking Service road tested vehicle after repairs of the cooler lines, vehicle was shifting as designed There was no reason to replace the transmission assembly due to no failure with transmission As a dealer we would not replace a part that is not necessary Dealer would not submit claims to extended contract Customer drove vehicle for 3,miles without contacting dealer with any concerns Customer would not have been able to drive vehicle 3,miles if transmission was faulty We will consider this case closed, dealer not responsible for reimbursing anything

Complaint: [redacted] I am rejecting this response because: After no response from wow Toyota I spoke with Toyota corporate, they spent time with me going over everythingAt this point we are beyond any ability to have anything done to change my outcome of an exorbitant monthly loan payment What this dealership is neglecting to admit is how the transactions and tactics took placeThe omission of my inclusion of what was available to me before I was bullied and rushed into the sale of the carTheir lack of transparency, honesty and respect is apparently well thought out and routinely practicedI have requested I do not want contact from them againI don’t believe a word they say I don’t trust anything they do and will not subject myself to disrespectful and unprofessional peopleThey are to remove me from any and all contact lists effectively immediatelyShame on them!!!! Sincerely, [redacted] ***

This has been settled with customer several weeks ago Therefore, will consider this case closed

Complaint: [redacted] I am rejecting this response because: While I did not notify the technition to not put my car through the car wash on July 22, 2014; I did call and file a complaint after my 10,mile oil change when there were fine scratches on the roof of my car after it had been washed, and requested for it to be put in my file for it to not be washed from that point forwardWhen I had my 15,mile oil change, it was not washed per my previous request and I assumed the same would continueI had no reason to believe a reminder had to be made during my 20,mile oil changeI did however, make it specifically clear that my car has an after market full body kit and rides low in the frontI had the technition make a note on the paperwork for special care to be given to my carShe said to me that they have experience with body kits and would be extra carefulI am not denying that my car has an after market full body kit, however, that does not mean that damages done on their property should not be properly taken care of, especially when I made this fact clear before my car was servicedThe front bumber has symetrical scrape marks under the rim, which coincides with the pressure points that would cause the bubbling on the front bumberAlso, the left upper portion of the bumber that was pulled out and the grille, has already been identified by Toyota as a cause by their negligence which is why they fixed it that dayHowever their repair was not sufficient because it did not hold longer than hoursI believe their fix was done for them to take pictures and to have me leave their property that day, not for a long term repairMy left side skirt is still damaged, and has been identified by the professional who did the original work, by the fact that they put my car on a two arm lift, which applied extreme pressure and pushing to the sideskirts, causing the damageBoth the mechanic and the GM admitted to me on July 23, that my car was put on a two arm liftBecause they were notified that my car had a full body kit, it should have never been on a two arm lift to begin with, further proving their negligenceInstead, it should have been put onto a ramp lift which is the type they used to evaluate the car on the July 23rdIn response to the comment, "By no means, was [Toyota of Wallingford] negligent with customer's vehicle"; when my car was placed on the ramp, I had noticed oil dripping from my car to realize that the pan was not properly sealed during the oil change and needed to be replacedHad I not noticed this, my motor would have blown from the leakThis is proof of their negligence with my vehicle beyond the damage done to my body kitI would like my car to be restored to the same condition it was when I dropped it offI am still requesting for it to be handled professionally by the company who originally did the work because I would like the repairs to be done correctly and with trust of longevity Sincerely, [redacted]

Mr. Blount purchased his [redacted] *** in October 2012. A used car safety check was performed in October 2012 with the mileage of 75,530, used car technician did not find car needing a converter and if it did, Toyota of Wallingford would have completed all repairs before... putting on our lot to be purchased. Also, car passed all Connecticut required emmissions. Customer has not been to Toyota of Wallingford for any servicing since time of purchase and came back in March 2014 with the mileage of 112,018, claiming he was sold this vehicle without a catalytic converter. In March 2014 we did diagnose vehicle needed a Catalytic converter and were willing to work with our customer and decided, even though car was not sold that way, he would be resonsible for paying for the after market part of $350.00 plus tax and we would cover the installation and labor. Have not heard from customer as of yet. Toyota of Wallingford will consider this closed with no further dispute.

The Customer Support Program for this model Truck was on certain through [redacted] Vehicles The Supplemental Frame Warranty Coverage is offered for a period of years with no mileage limitation from the vehicles date of first use [redacted] which was effective through 11/12/ [redacted] first service claim for frame rust was 06/03/ Vehicle was inspected for frame rust op code 8711B1, result was ok and recommended having the frame inspected in one year Customer came back in November, (months later) Inspected frame for perforations It was documented that there was a lot of rust however, was not rusted through Again, customer was informed frame warranty expries 11/12/and would inspect in one year Customer back September 24, (months later) inspected frame and vehicle passed inspection, result noted, ok Again, was noted has rust but did not perforate frame Next visit was March 11, Frame reinspected and no perforations Customer not in to have frame inspected before the expiration date of 11/12/Nothing owed to customer at this time Diane R [redacted] Customer Relations Manager [redacted]

Complaint: [redacted] I am rejecting this response because:I was never informed that rotating and balancing tires every 5k miles was a specific requirement Nor is it specified in the contract The contract says I am to perform all recommended maintenance at Toyota of Wallingford When I purchased the vehicle, I even had a long conversation about the details of the service contract, and we discussed what the requirements were I had mentioned to my sales rep that I had been warned by a former Toyota of Wallingford employee, now working at another Toyota dealership where I had shopped earlier, that the service contract was a gimmic and that they wouldn't honor it So I was sceptical to begin with The sales rep at Toyota of Wallingford assured me that all I had to do was to bring the vehicle in every miles, and let them perform all the recommended service I even asked for examples of what the recommended services were, and the response was that I was thinking into it too much, and "don't worry [redacted] " we'll always advise you on the maintenance your truck needs Looking back, this would have the perfect time to mention the tire requirement that you're now saying "eliminated me from the benefit program" The truth is I always performed any maintenance your employees ever recommended And sometimes they did recommend rotating tires, and I did every time they recommended it The vague wording in the contract should not be used as a loophole My tires now have over 80,miles on them, which proves I'm not abusing them My request for replacement tires is fair and just We had a deal Sincerely, [redacted]

Complaint: ***
I am rejecting this
response because: the issues to be addressed were poorly fixed and details were overlooked before returning the car, dropped it off for problems caused by the dealership only to have another piece of the rear reflector broken noted by customer at pick up, in addition to white substance on car in various location, service department continued to debate with me about the damages to the car even while in the dealership lot at time of car pick upWas told car was inspected prior to my arrival of picking up the car yet things had clearly been overlooked such as the rear reflector damage and still with broken front license plate holder
Sincerely,
*** ***

When customer came in to have repairs done (damage customer is claiming was done here), a service employee accompanied her and taped areas of the vehicle customer is claiming were done here. Customer pointed out all damage that she wanted repaired and everything customer pointed out was noted with a neon green piece of tape. There were several small scrathces that were taped along with a small crack in the rear bumper. The rear reflector was not pointed out, however, we did in good faith order the piece for customer and service manager is calling her today to have piece replaced. All scratches noted along with rear bumper were repaired and inspected by the Service Manager along with the Customer Relations Manager and approved repairs were fully taken care of. We are considering this case closed

*** *** was presented with a Vehicle specification sheet prior to submitting the order. At the time that *** *** noted his displeasure with not having the rear seat he could have chosen not to go forward with his purchase at that time. Vehicle is now registered and titled and cannot accept back into our new vehicle inventory. Again, we will offer him his purchase price towards a new vehicle of his choice.
Sidenote: the regular cab truck that he mentions was discontinued in by *** hence the extended cab
We consider this matter closed and this offer is for a limited time only

-----Original Message-----From: *** *** ***Sent: Tuesday, May 31, 9:PMTo: [email protected]: ResponseOn May at 10:43am I had
responded to Revdex.com with the following narrative:Hello,I had initially placed a complaint with you on 5/2/with the ID# 11424491.On May 3, I received a call from the customer relations representative from Wallingford Toyota when we discussed the complaint and developed a plan to remedy the problem.On May 4, I received the documents I had been asking for as well as the check to reimburse the money I had paid toward the excise tax.I appreciate your support and now feel that the issue has been resolved.With gratitude,*** *** *** ***

February 17, *** of Wallingford Response:
">When *** *** first visited our dealership he stated that he was looking for a very basic pickup truck. He stated that he had some real estate properties that he worked on and just needed something to haul materials and tools in. He had a price point in mind and wanted to stick to it. We provided him with a detailed Vehicle Specification sheet that clearly indicated the lack of a rear seat

I will certainly have a finance manager call *** *** to discuss her loan once again. Not sure what Customer is speaking about regarding her issues with the loan. *** *** and I spoke about the way she felt she was treated by one of the finance managers. I did immediately speak with management and the finance manager was spoken to about this. I will have the finance director call *** *** and go over her options

We have and always will honor anything promised to our customers. *** *** was fully aware that he needed to maintain all services at Toyota of Wallingford. This requires servicing every 5k, (oil changes and batteries are free as well, for life) including rotate and balance.
*** *** did not have his tires rotated and balanced every 5k which eliminated him from the tire benefit program. There is nothing we can do for *** ***, and he is aware of this after several conversations with him. We are considering this case closed. Thank you

*** *** experience was absolutely discussed with appropriate management here at Toyota of Wallingford. I spoke with *** *** and apologized for the way she felt she was spoken to by the Finance Manager and assured her that this would be addressed with upper management.
I spoke with the Finance Manager along with his Director and the General Manager. The DVD player is not an accessory that we keep In stock and *** *** was fully aware that this was an order part. We contacted her immediately when the part arrived and arranged for a loaner vehicle. *** *** did express her concern that the loaner car, which I might add, was the only loaner vehicle that was available at that time, was not cleaned. Salesperson did apologize for the vehicle not being clean and explained the situation prior to her getting the loaner. *** *** said that was fine and not a problem she just needed something to drive while the DVD was being installed. Not sure how much more we can do for *** ***, as we have addressed every concern of hers. I have also made additional attempts to contact her just recently and have received no call in return. We are considering this case closed

Complaint: [redacted]
I am rejecting this response because: After no response from wow Toyota I spoke with Toyota corporate, they spent time with me going over everything. At this point we are beyond any ability to have anything done to change my outcome of an exorbitant monthly loan  payment . What this dealership is neglecting to admit is how the transactions and tactics took place. The omission of my inclusion of what was available to me before I was bullied and rushed into the sale of the car. Their lack of transparency, honesty and respect is apparently well thought out and routinely practiced. I have requested I do not want contact from them again. I don’t believe a word they say . I don’t trust anything they do and will not subject myself to disrespectful and unprofessional people. They are to remove me from any and all contact lists effectively immediately. Shame on them!!!!
Sincerely,
[redacted]