TPG Rewards, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The business has asked me to mail the rewards card to them and they will send me a check for the amountI have mailed the card, but have not heard back from themWill be glad to close this matter after receiving check

I contacted the consumer in regard to her recent grievance through emailThe consumer then responded to the initial email sentI provided the consumer with the necessary information on how she
would be accommodated for her reward cardThe issue has been rectified with the consumer, and the consumer will receive an accommodation

Hello, The consumer contacted our customer service department via email on Saturday, July *, and our offices are open Monday - Friday, 9:00am - 5:00pm ESTShe has submitted three pictures of her receipts but the receipts could not be approved because all of the information that was needed
was not present on the pictures.We have emailed the consumer this morning (Monday, July **, 2017) explaining this to her and we also sent her two of the rewards instead of the one that she would have qulaified for. Please let us know if any other information is required.Sincerely,Candice B***TPG Rewards

I contacted the consumer in regard to her recent grievance through emailThe consumer then responded to the initial email sentI provided the consumer with the necessary information on how she would be accommodated for her reward cardThe issue has been rectified with the consumer, and the
consumer will receive an accommodation

We contacted the consumer in regard to the initial grievanceWe looked further into the information provided by the consumer, and it appeared that there was a form of miscommunicationIt appeared the consumer had received an email from the automated system from the program, and had not
contacted our direct customer service emailWe assisted the consumer in rectifying the issue by providing the consumer with a code, and a link to redeem her reward

We received the letter on 9/*/and we emailed the Complainant to inform her that we only list theaters that we have an agreement withWe looked to find that she had already contacted our companies customer service team and the theater had been removed from our theater locatorThe Complainant
was informed that the theater has been removed from the listing as requested.Thank You TPG Rewards, Inc.Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedSince in my experience this was not the first time this has happened, I hope the business will consider proactively addressing their customer service problems and the fact that multiple of my emails were ignored, so that in the future people don't have to resort to contacting the Revdex.com in order to have issues resolvedThat's a huge waste of the consumer's time, disrespectful to the consumer, and surely not efficient for the businessSo while my specific issue is resolved, there seem to be systemic issues that still need to be addressed
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Although the statement that they "only list theaters they have an agreement with" is in accurate in this case
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** P.SI can't until 4-weeks to receive my $ten dollars gas card

Hello,We have contacted the consumer to inform her that due to an extremely high response rate to the program that she participated in, there was a longer time in getting the refunds sent outHer payment was sent today (10/*/2017) and she was made aware that she should see the $in her
account. Sincerely,Candice B***TPG Rewards

Revdex.com:At this time, I have not been contacted by TPG Rewards, Inc. regarding complaint ID ***.Sincerely,*** ***

The consumer was contacted regarding her rewards cardWe offered several solutions on how to properly use the card, as well as our contact information for further
assistance.
*** ***
*** *** ***
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If I could leave no stars I would I have been shorted $25 rebate through samsclub.com with the [removed] illegible receipt to the point I printed them out and scanned them in it cant get any clearer than that scammers for sure!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]The business has asked me to mail the rewards card to them and they will send me a check for the amount. I have mailed the card, but have not heard back from them. Will be glad to close this matter after receiving check.

On 9/**/14, we sent the consumer a replacement virtual card that he can use in place of the one that he was having a problem with.

They're not honoring their partnership with Eggo by responding to my emails stating "purchase date/time or receipt total was illegible" or "the receipt you submitted to the Kellogg's Eggo Crayola Back to School offer can not be read." I attached numerous screen shots of my receipts (which are all completely legible) showing the required purchase amount of waffles was made, the date and total were also provided per the companies promotion yet they continue to come up with excuses as to why they cannot process this $5 coupon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
P.S. I can't until 4-6 weeks to receive my $10 ten dollars gas card.

I contacted the consumer in regard to her recent grievance through email. The consumer then responded to the initial email sent. I provided the consumer with the necessary information on how she...

would be accommodated for her rewards card. The issue has been rectified with the consumer, and an accommodation will be received on the consumers end.

I contacted the consumer in regard to her recent grievance through email. The consumer then responded to the initial email sent. I provided the consumer with the necessary information on how she would be accommodated for her rewards card. The issue has been rectified with the consumer, and an...

accommodation will be received on the consumers end.