Tracy Toyota Scion

Good Morning Mr***,*** from the Business Office and myself just had a long conversation with Mr***. We mention to him what documents we would need from him to proceed with this case. He is happy to oblige. He will scan and email the documents to us if not today, then no later than tomorrow. Sincerely,*** ***Customer Relations Manager***
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I am rejecting this response because YES Tracy Toyota told me "Driver side" window was broken, but when I took the car to another dealer, they said all it needed was a bolt; they fixed it and I was only charged $plus bolt!!! SO I did NOT need to spend $434.00+ for repairThis isn't the first time Tracy Toyota has wrongly quoted something wrong with my car or husband's car and it wasn't correctI believe they are doing wrong things to me and other customers and just not getting caught!!!

Good Morning Mr***I would like to thank you for the updated information. I was able to locate the information in the our System Computers under the name of *** ***, telephone number (510) 552-2124 and Vin Information given ***, but not under this name given with this report which is: *** *** *nd telephone number *** ***. I will look into this with the Finance Director and will respond in days time with the updated information given.Again, thank you for your help in this matter. Sincerely,*** ***Tracy ToyotaCustomer Relations Manager***
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I am rejecting this response because:I specifically told them that I would agree to the generic Bluetooth under the terms that the auxiliary plug in worked, and that was not the caseIt seems as if everything in my car was an optical Illusion as the Bluetooth (on the steering wheel) didn't work / was never activated, and the auxiliary outlet also does not workThey installed the bottom of the line Bluetooth and it does not have all the functionalities that the manufacturers Bluetooth hasBottom line, when I inquired about purchasing the vehicle, they told me that it DID have the Bluetooth capabilities via the steering wheel

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
The vehicle has been at dealer since the day the contract was signed on 2/26/the first payment is due on April 12thWill the dealer be responsible for making the first payment since I have not had it with me for so long, please advise

I am rejecting this response because:On 5/20/15, Mrs*** promised to look into the complaint with the Tracy Toyota Finance Director and respond back in two days with an updateSince it's now been a week, I am rejecting the below response so this complaint does not get closedI am hoping that Mrs*** will be able to provide an update soon, as she promised, since all of the requested information has been provided on my endThank you, ***

Thank you for providing a voice for the customers that thought they did not have a voiceI have received the $900.00, but have not received my daughters repaired Dodge at this time. Sorry for my delayed response, but I was waiting for the vehicle before I respondedI want to send a special thanks to Tracy Toyota’s Customer Relations Manager, Cynthia Tyler, for taking the time to assist with the correction and giving a different face to the dealership. Again I would like to thank Revdex.com of Northeast California for the help they provided

Good Afternoon ***,I spoke to the General Sales Manager again pertaining to *** *** about making the first payment for her. He apologize and stated that unfortuately, I would have to say no at this time. I also spoke to Josefina on Thursday afternoon and explain this to her. She sounded ok at the time. If you have any additional questions, please contact me at any time. I did received your message this evening, I apologize that I was off the lot most of today.Sincerely,*** ***Customer Relations Manager*** *** ***
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Good Evening *** ***,After having a meeting with both Sales and the Service Department; they had agreed to repair *** *** Toyota Sienna. For the last few days the vehicle is in the Tracy Toyota Service Department for repairs. I spoke to George Youhana, Director
of Fixed Operations today, Mar and he stated that the vehicle is close to finishing the repairs on Repair Order Number ***. I will check with him on Wednesday evening to get an update status on the vehicle.I apologize to *** *** on behalf of Tracy Toyota for any inconvenience that occurred at our Dealership. We value our customers and we strive to provide to our customers and ensure that they leave our Dealership satisfied. I would also like to reassure her that it is our goal to provide excellent service to every customer that enters Tracy Toyota.If you have any questions, please contact me at any time.Sincerely,*** ***Customer Relations Manager***
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Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Hi, Mrs*** and I have been in regular communication during the past week and I'm very happy to report that she and her colleagues at Tracy Toyota were able to update the extended warranty duration for our Toyota Camry from to yearsI've attached a copy of the paperwork that Mrs*** provided to my wife and I as proof that the change was madeI want to thank Mrs*** for her congeniality and help with getting us this desired outcome in a timely manner. Sincerely, *** ***

I am rejecting this response because:I read the response back from Tracy Toyota about not finding me in any of their files. The reason is because the Toyota vehicle purchase and accompanying extended warranty purchase are under my wife's name, [redacted] [redacted], and phone number [redacted]. The VIN number for the purchased vehicle (2012 Toyota Camry SE) is the following: [redacted]. Now I've also enclosed a picture of the letter we received showing that a refund of $891 had been applied to our Toyota car loan balance. When subtracting $891 from the original amount we paid for the warranty coverage, $2,386, the difference, $1,495, is the amount that we agreed to with [redacted] and Tracy Toyota GM to match the price that [redacted] offered. The one outstanding item which [redacted] did not do, which she and the Toyota GM had agreed to, is update the warranty coverage duration in the system from 7 years and 125,000 miles to 8 years and 125,000 miles. Thank you, [redacted]

Good Evening,
I would like to thank you for your patience in this matter.  On 18 November 2015 at 10:40am.  I spoke with Mrs. [redacted] pertaining to her concern which is the damaged rim.  Her Service Advisor had just written her 2015 Toyota Camry for the Service Maintenance work to be completed on Repair Order [redacted].  While it was here, I had [redacted] to take pictures of all her Rims, so that I can have a look at the customer concern. 
I had a meeting with [redacted], the Director of Fixed Operations and with her Service Advisor pertaining to the customer concern.  The Service Director stated that he will take care of the customer rim.  [redacted] did called Mrs. [redacted] to give her an update status on what was going on with her vehicle.  I also called her at 1636 hours on 18 November to verifiy the conversation that her Service Advisor had with her.
We value our customers and would like to reassure them that our goal is to provde excellent service to every customer that eneters our Dealership.  If you have any questions, please contact me at any time.
Sincerely,
[redacted]
Customer Relations Manager

The vehicle has been at dealer since the day the contract was signed on 2/26/15 the first payment is due on April 12th. Will the dealer be responsible for making the first payment since I have not had it with me for so long, please advise.

I am rejecting this response because: [redacted] has been working on resolving this for the last few months without resolve and in our last phone conversation (on October 1, 2015), she told me she is "in the middle" and didn't know what to do. She was going to have [redacted] call me October 1, 2015 and I have never heard from him. I have also e-mailed [redacted] and left him a message and he has never contacted me either. Thus, the people she is planning to meet with seem uninterested in resolving this issue.

I am rejecting this response because: That's the only listing from the dealership that is wrong, every other posting on the web site is right.  I understand people and computer make mistakes, the way I was treated at the dealership wasn't right, making me like I didn't know what I was talking about, that Sunday wasn't the first time I came out to buy a car. the dealership should have met me half way on the price or at least try to work something out with me. these also is a different truck that I called about 3 days ago and I was told the same thing...oh its the wrong price. Has a consumer shopping for a new car or truck the dealership should be working with me. And not provide wrong info to the consumer shopping for a new car or truck. I still think the dealership should be working out a price with me on the truck.Thanks[redacted]

Good Evening Mr. [redacted], I have pulled all the records on Mr. [redacted] as well as speaking with him over the phone.  The customer did requested all injectors to be replace.  It was recommended to replace #4 cylinder injector as it was sticking and staying open.  The Technician...

replaced all 4 injectors and verified misfire was no longer present and data list no longer showed a misfire and oscilloscope patterns matched for all injectors.  One the second visit, Mr. [redacted] came in for a Check Engine Diagnosis.  Vehicle was not misfiring and the technician requested to further test drive vehicle overnight and the customer decline.  On the third visit, the customer was stating that the vehicle was hesitating and shuttering.  Checked the vehicle out and that there was a misfire #2 cylinder.  The customer was advised to remove intake manifold and egr to inspect for clogged passages of the EGR system. Customer agreed. Customer later decline the repair and sent his son in law in to confirmed the leak.  His Son in Law had agreed to the findings agreed with the recommendations of replacing the cylinder head gasket.  Customer declined repair and took the vehicle home.Sincerely,[redacted] Direct

Good Afternoon Mr. [redacted],I do apologize for the listing of this vehicle.  I have spoken to the GSM and he also apologizes.  These are 3rd parties companies that are posting this information.  I am trying to get in contact with the Website person which handles and are responisble...

for installing the information.  I am diligently hoping that I can have better control over the information that customers are sseking from the different websites in the future.  If you have any questions, please contact me at any time.Sincerely,[redacted]Customer Relations Manager[redacted]
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Good Afternoon, I will pull the paperwork and have a meeting with the [redacted] to find out what happen and will update my notes and/or information in the computer.  If you have any questions, please contact me at any time. [redacted]
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Good Afternoon, I will send this information to the GM to get approval for the Reimbursement for the Adapter.  Sincerely, [redacted]Customer Relations Manager

I am rejecting this response because: I am unclear on what the correction will be at this time. [redacted] addresses the visit in July, and states she'll give us a rental car, but I'm unclear as to what the correction will be. Are they giving us new tires or rims or both? I called her on 11/4/15 and left her a message so she can clarify and to make an appt to check the wheel lock, but she has not returned my call. I appreciate their goal to provide excellent customer service, yet they don't return phone calls or follow through. Hence, they say one thing and do another.