We placed a $credit onto the customer's Reward Card to make up for the $in digital coupons that did not work as they should We added in an extra $for her troubles We sent the customer an email apologizing for the problem and explaining her credit.Thanks! [redacted] *** ***Winn-Dixie [redacted]
This customer called in several times yesterday, trying to move fuelperks! from a card that was not in her name to her own card She could not verify the name on the card nor could she provide the last digits of the payment card used to earn the fuelperks! Due to these reasons, we declined to transfer the fuelperks! She is not the cardholder and does not have receipts proving that she did that shopping; therefore, we cannot award the fuelperks! to her We tried EVERYTHING to work with her, but she couldn't provide any information to us that proved she did that shopping***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The damage was made by windixie's employee and I want to receive a copy of the video and I want Revdex.com to receive a copy as well which windixie is hiding in attempt to cover on their faultThe $temporary offer was an attempt to resolve the problem quickly because I don't want to waste my time and I don't want to waste Revdex.com time or go to the courtThis offer is no longer validI want the full amount of damage 1,dollars for the damage was made by Windixie employee Regards, [redacted]
We apologize that Mr [redacted] is frustrated with his experience at Winn DixieAfter researching and discussing this issue with our Pharmacy team, Mr [redacted] was not overcharged, but charged the standard everyday price for the prescription that was filledDue to the pricing structure and policies in Pharmacy, in order to qualify for the discount drug price, Mr [redacted] would need to sign up for our pharmacy program, Winn Dixie PerksHe is accurate that there is a fee to join, a yearly $enrollment fee, as with most discount drug programs, however, one of the perks for joining is a $credit to shop in our store, helping to negate the expense for our customersUnfortunately, we can not compete with pricing/programs in [redacted] , or other areas outside of our market We are very competitive in our every day pricing within this local market on both our everyday pricing, and our pharmacy programWe welcome Mr [redacted] to sign up for our Winn Dixie Perks program on his next shopping trip to ensure he receives all available discounts on his families prescription drugs and ensure he is always getting the best pricingOn behalf of both Pharmacy and Customer Service, we apologize to Mr [redacted] for any confusion or misunderstanding and we hope this helps to clarify the situationThank you, [redacted] Winn Dixie [redacted]
I called the customer and had good dialogue with him, I told him we will give him a refund for the [redacted] and a $gift card for his troublesHe was very happy that I called and he said that he would call the Revdex.com to tell them the great resolution that we came to and that he was completely satisfied Thank you, [redacted] *** [redacted] Cell # [redacted] Store # [redacted] ***
Good morning I reached out to our *** *** *** for information regarding this incident The following is what was reported back to me. This loss was originally reported on 6/20/ Winn-Dixie *** *** received it on 6/23/and contacted the Customer
same day requesting two estimates. Customer’s estimates were rec’d 7/10/and due to the amount, this matter was escalated to *** ***. Based on ***’s investigation the alleged damage did not appear related. Customer wanted $(not the $1,or $1,estimated amount). A $gift card was extended by *** as a courtesy and rejected. *** *** has denied this claim. The claim number is #*** Please advise if any additional information is needed. *** *** ***
Customer spoke to the Store *** about the expired *** on the shelfThey stated they would take care of itThe expired *** was still on the shelf. Customer stated he became illOffered a $Gift Card and the customer acceptedI have contacted the stores about the expired product
and they have removed them Customer is satisfied *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** ***
* *** * * ***
* *** ***
District Manager *** *** contacted Ms*** today and spoke with her at length. Mr*** apologized to the customer for the misunderstanding, offered Ms*** a gift card and replacement meat for her freezer, all from the Hudson, FL store, which is closer to Ms***. Ms
*** will be picking up her gift card and meat today at 5:30. Ms*** was satisfied at the end of their conversation
In response to Revdex.com complaint #***, we appreciate the customer bringing this issue to our attention. The customer's transaction included items that do not count towards the qualifying spend to earn Star WarsCosmic Shells, and unfortunately our cashier hit the total key before the register
was able to recalculate andsubtract those items from the transaction. Therefore, the system instructed our cashier to award packs of Cosmic Shells to thecustomer when in fact only packs were due. When the transaction was completed, only packs of Shells werededucted from the customer's total, charging her for the 4th pack that she was not technically due to receive.The store instantly credited the customer $for this cashier error to correct this issue. We have addressed this problem with our Pointof Sale team so that they are aware and can begin working on a resolution to prevent this in the future. We have also sent out notificationto all of our stores instructing our cashiers not to hit the total key until the register has completed all calculations.We sincerely apologize to the customer for any inconvenience, but again, we thank her for bringing this to ourattention so that we can get this problem resolved. Customer Care Team for Southeastern GrocersTell us why here
Complaint: ***
I am rejecting this response because:Winn Dixie NEVER provided any explanation for the plan or the charges which were $over their priceInstead they made excuses that we needed to join their plan after the fact when talking to the *** *** from ***. I find this type of business practice unacceptableAs stated by the pharmacist the next day, the charge should have been $not $30. Competitively the price for this prescription is $for a day at *** and ***Their prices are outrageous! The plan should be explained at the time the prescription is requested at the pharmacy counter.I just transferred my own generic prescriptions to *** and they explained everything up frontThis is the way to conduct business. Still waiting for my refund
Regards,
*** ***
This customer called in several times yesterday, trying to move fuelperks! from a card that was not in her name to her own card. She could not verify the name on the card nor could she provide the last 4 digits of the payment card used to earn the fuelperks! Due to these reasons, we...
declined to transfer the fuelperks! She is not the cardholder and does not have receipts proving that she did that shopping; therefore, we cannot award the fuelperks! to her. We tried EVERYTHING to work with her, but she couldn't provide any information to us that proved she did that shopping. [redacted]
We apologize that Mr. [redacted] is frustrated with his experience at Winn Dixie. After researching and discussing this issue with our Pharmacy team, Mr. [redacted] was not overcharged, but charged the standard everyday price for the prescription that was filled. Due to the pricing structure and policies in...
Pharmacy, in order to qualify for the discount drug price, Mr [redacted] would need to sign up for our pharmacy program, Winn Dixie Perks. He is accurate that there is a fee to join, a yearly $5.00 enrollment fee, as with most discount drug programs, however, one of the perks for joining is a $5.00 credit to shop in our store, helping to negate the expense for our customers. Unfortunately, we can not compete with pricing/programs in [redacted], or other areas outside of our market. We are very competitive in our every day pricing within this local market on both our everyday pricing, and our pharmacy program. We welcome Mr. [redacted] to sign up for our Winn Dixie Perks program on his next shopping trip to ensure he receives all available discounts on his families prescription drugs and ensure he is always getting the best pricing. On behalf of both Pharmacy and Customer Service, we apologize to Mr. [redacted] for any confusion or misunderstanding and we hope this helps to clarify the situation. Thank you, [redacted] Winn Dixie [redacted]
I spoke with customer. He has issues with Seafood not scanning correctly at register. I assured Mr. [redacted] I would correct the issues.[redacted]Store ManagerWinn Dixie Store[redacted]
Complaint: [redacted]
I am rejecting this response because: The damage was made by windixie's employee and I want to receive a copy of the video and I want Revdex.com to receive a copy as well which windixie is hiding in attempt to cover on their fault. The $500 temporary offer was an attempt to resolve the problem quickly because I don't want to waste my time and I don't want to waste Revdex.com time or go to the court. This offer is no longer valid. I want the full amount of damage 1,100 dollars for the damage was made by Windixie employee.
Regards,
[redacted]
I called the customer and had good dialogue with him, I told him
we will give him a refund for the [redacted] and a $20.00 gift card for his
troubles. He was very happy that I called and he said that he would call the
Revdex.com to tell them the great resolution that we came to and that he...
was
completely satisfied.
Thank you,
[redacted]
[redacted]
Cell # [redacted]
Store # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We placed a $5.00 credit onto the customer's Reward Card to make up for the $2.00 in digital coupons that did not work as they should. We added in an extra $3.00 for her troubles. We sent the customer an email apologizing for the problem and explaining her credit.Thanks![redacted]...
Complaint: [redacted]
I am rejecting this response because: they never contact me as they said. Their last response was: "Winn-Dixie [redacted] will have [redacted] reach out to this customer. I will keep you posted on the outcome."they NEVER reached to me. They NEVER called me. Winn-Dixie [redacted] or [redacted] NEVER called and NEVER emailed me.They are hiding the evidence "the video" and they are refusing to co-operate. Their dishonesty is obvious !!!
Regards,
[redacted]
We placed a $credit onto the customer's Reward Card to make up for the $in digital coupons that did not work as they should We added in an extra $for her troubles We sent the customer an email apologizing for the problem and explaining her credit.Thanks! [redacted] *** ***Winn-Dixie [redacted]
This customer called in several times yesterday, trying to move fuelperks! from a card that was not in her name to her own card She could not verify the name on the card nor could she provide the last digits of the payment card used to earn the fuelperks! Due to these reasons, we declined to transfer the fuelperks! She is not the cardholder and does not have receipts proving that she did that shopping; therefore, we cannot award the fuelperks! to her We tried EVERYTHING to work with her, but she couldn't provide any information to us that proved she did that shopping***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The damage was made by windixie's employee and I want to receive a copy of the video and I want Revdex.com to receive a copy as well which windixie is hiding in attempt to cover on their faultThe $temporary offer was an attempt to resolve the problem quickly because I don't want to waste my time and I don't want to waste Revdex.com time or go to the courtThis offer is no longer validI want the full amount of damage 1,dollars for the damage was made by Windixie employee Regards, [redacted]
We apologize that Mr [redacted] is frustrated with his experience at Winn DixieAfter researching and discussing this issue with our Pharmacy team, Mr [redacted] was not overcharged, but charged the standard everyday price for the prescription that was filledDue to the pricing structure and policies in Pharmacy, in order to qualify for the discount drug price, Mr [redacted] would need to sign up for our pharmacy program, Winn Dixie PerksHe is accurate that there is a fee to join, a yearly $enrollment fee, as with most discount drug programs, however, one of the perks for joining is a $credit to shop in our store, helping to negate the expense for our customersUnfortunately, we can not compete with pricing/programs in [redacted] , or other areas outside of our market We are very competitive in our every day pricing within this local market on both our everyday pricing, and our pharmacy programWe welcome Mr [redacted] to sign up for our Winn Dixie Perks program on his next shopping trip to ensure he receives all available discounts on his families prescription drugs and ensure he is always getting the best pricingOn behalf of both Pharmacy and Customer Service, we apologize to Mr [redacted] for any confusion or misunderstanding and we hope this helps to clarify the situationThank you, [redacted] Winn Dixie [redacted]
I called the customer and had good dialogue with him, I told him we will give him a refund for the [redacted] and a $gift card for his troublesHe was very happy that I called and he said that he would call the Revdex.com to tell them the great resolution that we came to and that he was completely satisfied Thank you, [redacted] *** [redacted] Cell # [redacted] Store # [redacted] ***
Good morning I reached out to our *** *** *** for information regarding this incident The following is what was reported back to me. This loss was originally reported on 6/20/ Winn-Dixie *** *** received it on 6/23/and contacted the Customer
same day requesting two estimates. Customer’s estimates were rec’d 7/10/and due to the amount, this matter was escalated to *** ***. Based on ***’s investigation the alleged damage did not appear related. Customer wanted $(not the $1,or $1,estimated amount). A $gift card was extended by *** as a courtesy and rejected. *** *** has denied this claim. The claim number is #*** Please advise if any additional information is needed. *** *** ***
Customer spoke to the Store *** about the expired *** on the shelfThey stated they would take care of itThe expired *** was still on the shelf. Customer stated he became illOffered a $Gift Card and the customer acceptedI have contacted the stores about the expired product
and they have removed them Customer is satisfied *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** ***
* *** * * ***
* *** ***
District Manager *** *** contacted Ms*** today and spoke with her at length. Mr*** apologized to the customer for the misunderstanding, offered Ms*** a gift card and replacement meat for her freezer, all from the Hudson, FL store, which is closer to Ms***. Ms
*** will be picking up her gift card and meat today at 5:30. Ms*** was satisfied at the end of their conversation
In response to Revdex.com complaint #***, we appreciate the customer bringing this issue to our attention. The customer's transaction included items that do not count towards the qualifying spend to earn Star WarsCosmic Shells, and unfortunately our cashier hit the total key before the register
was able to recalculate andsubtract those items from the transaction. Therefore, the system instructed our cashier to award packs of Cosmic Shells to thecustomer when in fact only packs were due. When the transaction was completed, only packs of Shells werededucted from the customer's total, charging her for the 4th pack that she was not technically due to receive.The store instantly credited the customer $for this cashier error to correct this issue. We have addressed this problem with our Pointof Sale team so that they are aware and can begin working on a resolution to prevent this in the future. We have also sent out notificationto all of our stores instructing our cashiers not to hit the total key until the register has completed all calculations.We sincerely apologize to the customer for any inconvenience, but again, we thank her for bringing this to ourattention so that we can get this problem resolved. Customer Care Team for Southeastern GrocersTell us why here
Complaint: ***
I am rejecting this response because:Winn Dixie NEVER provided any explanation for the plan or the charges which were $over their priceInstead they made excuses that we needed to join their plan after the fact when talking to the *** *** from ***. I find this type of business practice unacceptableAs stated by the pharmacist the next day, the charge should have been $not $30. Competitively the price for this prescription is $for a day at *** and ***Their prices are outrageous! The plan should be explained at the time the prescription is requested at the pharmacy counter.I just transferred my own generic prescriptions to *** and they explained everything up frontThis is the way to conduct business. Still waiting for my refund
Regards,
*** ***
Winn-Dixie *** *** will have *** *** reach out to this customer I will keep you posted on the outcome
This customer called in several times yesterday, trying to move fuelperks! from a card that was not in her name to her own card. She could not verify the name on the card nor could she provide the last 4 digits of the payment card used to earn the fuelperks! Due to these reasons, we...
declined to transfer the fuelperks! She is not the cardholder and does not have receipts proving that she did that shopping; therefore, we cannot award the fuelperks! to her. We tried EVERYTHING to work with her, but she couldn't provide any information to us that proved she did that shopping. [redacted]
We apologize that Mr. [redacted] is frustrated with his experience at Winn Dixie. After researching and discussing this issue with our Pharmacy team, Mr. [redacted] was not overcharged, but charged the standard everyday price for the prescription that was filled. Due to the pricing structure and policies in...
Pharmacy, in order to qualify for the discount drug price, Mr [redacted] would need to sign up for our pharmacy program, Winn Dixie Perks. He is accurate that there is a fee to join, a yearly $5.00 enrollment fee, as with most discount drug programs, however, one of the perks for joining is a $5.00 credit to shop in our store, helping to negate the expense for our customers. Unfortunately, we can not compete with pricing/programs in [redacted], or other areas outside of our market. We are very competitive in our every day pricing within this local market on both our everyday pricing, and our pharmacy program. We welcome Mr. [redacted] to sign up for our Winn Dixie Perks program on his next shopping trip to ensure he receives all available discounts on his families prescription drugs and ensure he is always getting the best pricing. On behalf of both Pharmacy and Customer Service, we apologize to Mr. [redacted] for any confusion or misunderstanding and we hope this helps to clarify the situation. Thank you, [redacted] Winn Dixie [redacted]
I spoke with customer. He has issues with Seafood not scanning correctly at register. I assured Mr. [redacted] I would correct the issues.[redacted]Store ManagerWinn Dixie Store[redacted]
Complaint: [redacted]
I am rejecting this response because: The damage was made by windixie's employee and I want to receive a copy of the video and I want Revdex.com to receive a copy as well which windixie is hiding in attempt to cover on their fault. The $500 temporary offer was an attempt to resolve the problem quickly because I don't want to waste my time and I don't want to waste Revdex.com time or go to the court. This offer is no longer valid. I want the full amount of damage 1,100 dollars for the damage was made by Windixie employee.
Regards,
[redacted]
I called the customer and had good dialogue with him, I told him
we will give him a refund for the [redacted] and a $20.00 gift card for his
troubles. He was very happy that I called and he said that he would call the
Revdex.com to tell them the great resolution that we came to and that he...
was
completely satisfied.
Thank you,
[redacted]
[redacted]
Cell # [redacted]
Store # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We placed a $5.00 credit onto the customer's Reward Card to make up for the $2.00 in digital coupons that did not work as they should. We added in an extra $3.00 for her troubles. We sent the customer an email apologizing for the problem and explaining her credit.Thanks![redacted]...
[redacted]Winn-Dixie [redacted]
Complaint: [redacted]
I am rejecting this response because: they never contact me as they said. Their last response was: "Winn-Dixie [redacted] will have [redacted] reach out to this customer. I will keep you posted on the outcome."they NEVER reached to me. They NEVER called me. Winn-Dixie [redacted] or [redacted] NEVER called and NEVER emailed me.They are hiding the evidence "the video" and they are refusing to co-operate. Their dishonesty is obvious !!!
Regards,
[redacted]