Traffic Magnet

December 21, 2015Dear *** ***,Please allow this to confirm receipt of your December 11, correspondence and the complaint of *** ***In summary, *** ***’s complaint is that Donegal Mutual Insurance Company has not completed its investigation and issued payment for the damages caused
to his Dodge Caravan which was reportedly stolen from *** ***'s residence.This theft was reported to Donegal Mutual Insurance Company by *** ***, our insureds fiancée, on October 15, Field examiner Diane B*** was assigned to meet with *** *** and *** *** to obtain recorded statements from them regarding the theft of his vehicle and to also obtain the theft reportThe statements were obtained on October 27, 2015.The investigation uncovered inconsistencies between the Statements and the police reportDue to the inconsistencies between the theft report, *** ***’s statement, and *** ***'s statement our investigation related to the theft of *** ***'s vehicle is ongoing.Should you have any questions, or if you wish to discuss the matter further, please contact me at ###-###-#### Ext***.Very Truly Yours,Guss G

January 5, 2016Dear *** ***,This letter will serve as Southern Insurance Coof Virginia's response to the referenced complaintThis complaint was received in our Duluth, GA claims office on December 28, 2015.Our first notice of this claim was on September 4, Our first contact with the
complainant was on September 8, An assignment was made to an independent adjuster who was able to inspect the loss location on September 14, with the complainantPhotos were taken and damages believed to be related to our insured’s work were noted in the garage area near the water treatment device and in a room opposite of the garage wallThere is evidence of water damage to a section of subflooring and floor joists under the previously mentioned room opposite of the garage wallThe crawlspace under the home was inspected and photographedDamages believed to be unrelated were noted and include water on plastic vapor barrier which appeared to be positioned under ductworkWater or condensation appears to have been dripping from the ductworkPhotos show portions of the ductwork covered with duct tapePhotos of the front foundation wall, not in close proximity to the water system, show signs of long term water exposureIt is noted there are two sump pumps to service this crawl spaceThe complainant has acknowledged the presence of these unrelated issues.Southern Insurance Coof Virginia wishes to reach a resolution to this claim on behalf of our named insured for damages caused by their workWe acknowledge receipt of a repair estimate submitted by the complainant that totals $13,We believe this estimate includes repair and or remediation work unrelated to damages alleged to have been caused by our insured's workWe have suggested a re-inspection so that our independent adjuster can view all the damages with a contractor the complainant choosesWe believe we can then work towards an agreement to pay for damages related to our insured’s work.If you have any questions I can be reached at ###-###-####, ext***.Sincerely,Greg L.AIC Supervisor

February 12, 2016Dear *** ***,Southern Insurance Coof Virginia acknowledges receipt of the 2nd rebuttal dated February 9, Southern continues its attempt to resolve this matter directly with the complainant.Sincerely,Greg L.AIC Supervisor

I have a claim number with Alabama Insurance of Commission #96495...I have not received a letter just a claim number.

Please see attached response.This will acknowledge receipt of your correspondence dated May 21, and serve as our response to *** *** complaint.This auto loss occurred on August 18, and was reported to us on May 15, At this time our investigation in to this loss is ongoing and we
are working toward a resolving the matter.If you have any questions or concerns, or if we can be of any further assistance, please feel free to contact the undersigned at ###-###-####, ext***.Very truly yours,DONEGAL INSURANCE GROUPJESSICA AW***, A.I.C., A.I.SManager, Claim Service Center

I would find it extremely hard to accept the response of DonegalThere are currently homes on my street and neighboring streets that are being repaired from same damage from hail stormDonegal already admit that I have damage, but chose to ignore my roofIf hail damaged everything attached to my house and roof , how can my roof be free from damageAs of today 11/10/I had another contractor? come to survey my roof and he says NO WAY that they can say no damageHe is in the process of trying to get them to come back out to property and review it with himSo far no luckHe also stated there is no algae growth on my roof like the the picture from Donegal.? I have other pictures of damage on my roof, but Donegal is trying to say from age of roofRegardless of age, the roof was damaged and they will not honor repairsSo my question remains , how many independent reviews of my roof must I keep getting to prove to Donegal that it warrants repairI feel that the first adjuster ,had hand chosen his engineer to rebuff my first review, I tried to get another adjuster to come out and give me a fair assessment after the first adjuster denied my claim.? ? I could NOT get another adjuster from same office to come out.? The first adjuster took it upon himself to stop that,the other adjuster told me he had talked to the first adjuster and would not be coming outSo how am I to feel that they reviewed? my claim fairlyIs it not my right to request another review from someone in that office.? Clearly they have bias on this situation, and may I also add that I have never filed a claim with them til now.? if damage to ridge vent located on center of roof at peak was dented all overthe flashing around my chimney vent which is wrapping brick is dentedthe flashing around my windows which is wrapping around wood is dented? the downspouts which are vertical are dented? the gutters are dented which are horizontal with roof are dented? How can such force which is seen in listed above and on shingles ( which they deny shingles ) have damageHow can this just be ignored ?Do I need to go to small claims .Complaint: ***
I am rejecting this response because:
Regards,
*** ***

January 5, 2016Dear *** ***,This letter will serve as Southern Insurance Coof Virginia's response to the referenced complaintThis complaint was received in our Duluth, GA claims office on December 28, 2015.Our first notice of this claim was on September 4, Our first contact with the
complainant was on September 8, An assignment was made to an independent adjuster who was able to inspect the loss location on September 14, with the complainantPhotos were taken and damages believed to be related to our insured’s work were noted in the garage area near the water treatment device and in a room opposite of the garage wallThere is evidence of water damage to a section of subflooring and floor joists under the previously mentioned room opposite of the garage wallThe crawlspace under the home was inspected and photographedDamages believed to be unrelated were noted and include water on plastic vapor barrier which appeared to be positioned under ductworkWater or condensation appears to have been dripping from the ductworkPhotos show portions of the ductwork covered with duct tapePhotos of the front foundation wall, not in close proximity to the water system, show signs of long term water exposureIt is noted there are two sump pumps to service this crawl spaceThe complainant has acknowledged the presence of these unrelated issues.Southern Insurance Coof Virginia wishes to reach a resolution to this claim on behalf of our named insured for damages caused by their workWe acknowledge receipt of a repair estimate? submitted by the complainant that totals $13,We believe this estimate includes repair and or remediation work unrelated to damages alleged to have been caused by our insured's workWe have suggested a re-inspection so that our independent adjuster can view all the damages with a contractor the complainant choosesWe believe we can then work towards an agreement to pay for damages related to our insured’s work.If you have any questions I can be reached at ###-###-####, ext***.Sincerely,Greg L.AIC Supervisor

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I was contacted by Donegal Insurance they wanted to come to our home again.  We told them they could come out however we have no idea what they are wanting to see that they didn't see the first time as they have photos of the damage. Again they have the estimates and all contact information for the contractors involved which after talking with contractors they told us they have never been contacted by the Donegal Insurance Group. We have tried to work with Donegal Insurance Group with no success we can not settle and will not settle for less than it will cost to repair our home to its original condition before their client they insured came in and destroyed our home. We are waiting to hear back from the Donegal Insurance Group. Again if I were a business owner paying premiums to a Insurance company to protect my customers and I would not want my customers treated in such a way as we have been. Our home should of been repaired many months ago.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I would find it extremely hard to accept the response of Donegal. There are currently 21 homes on my street and neighboring 2 streets that are being repaired from same damage from hail storm. Donegal already admit that I have damage, but chose to ignore my roof. If hail damaged everything attached to my house and roof , how can my roof be free from damage. As of today 11/10/17 I had another contractor  come to survey my roof and he says NO WAY that they can say no damage. He is in the process of trying to get them to come back out to property and review it with him. So far no luck. He also stated there is no algae growth on my roof like the the picture from Donegal.  I have other pictures of damage on my roof, but Donegal is trying to say normal from age of roof. Regardless of age, the roof was damaged and they will not honor repairs. So my question remains , how many independent reviews of my roof must I keep getting to prove to Donegal that it warrants repair. I feel that the first adjuster ,had hand chosen his engineer to rebuff my first review, I tried to get another adjuster to come out and give me a fair assessment after the first adjuster denied my claim.   I could NOT get another adjuster from same office to come out.  The first adjuster took it upon himself to stop that,the other adjuster told me he had talked to the first adjuster and would not be coming out. So how am I to feel that they reviewed  my claim fairly. Is it not my right to request another review from someone in that office.  Clearly they have bias on this situation, and may I also add that I have never filed a claim with them til now. 1. if damage to ridge vent located on center of roof at peak was dented all over2. the flashing around my chimney vent which is wrapping brick is dented3. the flashing around my windows which is wrapping around wood is dented 4. the downspouts which are vertical are dented 5. the gutters are dented which are horizontal with roof are dented How can such force which is seen in listed above and on shingles ( which they deny shingles ) have damageHow can this just be ignored ?Do I need to go to small claims .Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

May 19, 2016Dear [redacted],Please allow this to confirm receipt of your March 16, 2016 correspondence and the complaint of [redacted] regarding payment for the damage to his camper.Please be advised that the Revdex.com is not a party to this claim and as such has no...

jurisdiction on the matter.We will respond directly to [redacted] regarding the subject matter of his complaint.Very Truly Yours,Guss G. SCLAClaim Supervisor

February 6, 2018This letter is in response to the complaint ?led by [redacted] with your of?ce regarding aclaim submitted on her homeowner’s insurance policy.We will be responding directly to [redacted] regarding the subject matter of her complaintSincerely,Justin Y.Claims Manager

February 5, 2018Dear [redacted],Please allow this to confirm receipt of your January 30, 2018 correspondence and the complaint of [redacted] regarding the settlement of damages for [redacted] and [redacted]’s vehicle.We have responded directly to [redacted] regarding the subject matter of her...

complaint.Sean H