Trailblazer Inc.

Dear Sir or Madam.I am very sorry that the customer is not satisfied with my response. Regardless of how or why we have gotten to this point; I believe the offer that I am making is reasonable. I would ask that the customer consider meeting me at my office (with his Account Manager and the technician of whom he wrote) to discuss how we can come to a compromise on his concerns.My prior offer remains. If the customer would like us to send him a list of upgrades we can do to honor the original EE contract without performing a new audit we will be happy to do that. I cannot provide him some of the items on his request list, as some have been removed from our current program. We can also utilize a third party home inspection company to determine the cause of the leaks. I will allow the customer to select the company and I will pay the bill. When it comes to leaks, this is the best way to determine who is responsible for the damage. The alternative is to terminate his contracts, remove the system and REPAIR the roof as he agreed to when he signed his contract with us. The customer's account manager will reach out to him within the next hours to discuss. I hope that we can come to some mutually agreeable compromise. Best Regards, Barbara H***Chief Customer OfficerPosiGen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I've said several times, I was told by several employees that Posigen has recently purchased BLGI didn't just randomly pick their name out of a hatI only began to communicate with them because of this informationNot one time was I told that Posigen is no way affiliated with BLG and that I would have to call them in order to take care of this matterFurthermore, I'm continually being told that they have done everything in their power to get this resolvedHowever, I passed my final inspection two weeks ago, and still, Entergy doesn't have the necessary paperwork to move forwardI've just spoken to ***, who kept me on hold for twenty minutes, and never came back to the phoneI then called back and spoke to ***, who proceeded to argue with me and insisted that I had never spoken to herThen, after checking her notes, she found that she hadI'm tired of calling and calling and retelling my situation to a bunch of people who don't careIf they were paying the bill, I'm sure the attitude would be much differentThis matter would be given the urgency that it is dueThis is beyond ridiculousHow can these people have the audacity to get angry with me as if they're paying this bill on my behalf? This is my money and a very expensive purchaseFor some reason, it makes no sense to them why I should be upset about paying for this for all this time and not reaping any benefit from it
*** *** last responded to the Revdex.com on 9/9/15, and yet, Entergy still doesn't have the paperworkThis does not sound like they're trying to get this resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I AGREE TO THE TERMS WITH THE CONDITION THAT THE EXTERIOR OF MY HOME IS REPAIRED OF ALL DAMAGES THAT INCURRED DURING THE INSTALLATION PROCESSALL PENETRATIONS IN MY ROOF BE REPAIRED MY ROOF NEED TO BE FLASHED AND SEALED WITH ROOFING CEMENT WHERE ALL SCREWS WAS DRILLED DURING THE INSTALLATION ALL DAMAGED SHINGLES ARE REPLACED WHERE EQUIPMENT OF RAILS AND ADDITIONAL BOXES WAS PLACED ON THE ROOFTOP TO ENSURE THAT I HAVE NO FUTURE EXPENSIVE WATER DAMAGES TO MY ROOFMY ROOF IS NEW MY SHINGLE INFORMATION FOR REPLACEMENTS SO THEY CAN MATCH THE ONE'S THAT IS INSTALLED IS AS FOLLOWS OWENS CORNING SUPREME ARCOLOR DRIFTWOOD TRADITIONAL3- TAB ROOF SHINGLES ITEM # MODEL #..PM SHINGLES ARE IN STOCK AT LOWES LOCATED IN HARVEYI WILL NEED ADVANCE NOTICE OF THE REMOVAL DATE AND TIME AT LEAST HR'S IT IS ESSENTIAL THAT POSIGEN STAFF SPEAK FLUENT ENGLISH IN THE EVENT THAT ANY QUESTIONS OR CONCERNS NEED TO BE ADDRESS DURING THIS PROCESSIF YOU CAN GUARANTEE THAT A LICENSED ELECTRICAL ENGINEER IS ON PROPERTY TO ENSURE THAT ALL ELECTRICAL WIRING IS REMOVED PROPERTY AND MY ENTERGY METER IS INSTALLED UPON POSIGEN DEPARTURE AND ALL IS IN PLACE THAT THEY ARE IN NO WAY ANY HIDDEN FEES WE CAN MOVE FORWARD WITH THIS PROCESS ASAPIT IS IMPERATIVE THAT WE ARE ABLE TO COMMUNICATE DURING THIS FINAL STEP OF DEPARTURE I WILL NEED A DIRECT CONTACT # FOR YOU I SENT YOU A CERTIFIED LETTER WITH A RETURN RECEIPT IT NEVER WAS SIGNED FOR, BEFORE I CONTACTED THE Revdex.com I REQUESTED TO SPEAK TO SOMEONE IN MANAGEMENT THAT NEVER HAPPENED , IF I CAN'T CONTACT YOU VIA MAIL, VIA PHONE THIS MAY NOT BE A SMOOTH TRANSITION, IF I HAVE ANY QUESTIONS OR CONCERNS BEFORE THIS FINAL STEP IS OVER I NEED TO BE ABLE TO CONTACT YOU SO SOMEONE OTHER THAN MRHIGGINS SO WE CAN COMPLETE THIS PROCESS IN THE EVENT ANYTHING ARISESMY FAX NUMBER IS ON FILE WITH POSIGEN THAT IS A GOOD WAY TO CONTACT ME WITH THE DAY AND TIME OF EQUIPMENT VERSUS THE MAIL OR VIA TEXT TO MY CELL PHONE OR CONTACT ME VIA E-MAIL IF YOU CAN ENSURE THAT MY ROOFING REPAIRS ARE DONE CORRECTLY AND MY ELECTRICAL WIRING REMAIN IN TACK DURING THIS EQUIPMENT REMOVAL PROCESS WE CAN MOVE FORWARD WITH THIS PROCESS .PLEASE MAKE SURE ALL THAT COME OUT IS LICENSED TO ENSURE THE WORK WILL BE DONE CORRECTLY AND PROFESSIONALLY
I have reviewed the response made by the business in reference to complaint ID 11689181, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** I believe someone from my team spoke to you on Friday and the head of the customer service department is reaching out to you again today. Our goal here at PosiGen is to save customers money. I think we should first do a complete bill analysis of your account. We
will need to have copies of one year bills prior to solar and one years bill after receiving solar. Once we receive those from you we will have it done by Friday. Also we will schedule a tech to go to your home and inspect the meter to see if it is functioning properly as I understand the utility company switch it out. I apologize for and inconvenience and we will get on this right away. The gentleman you will be receiving a call from is Harry G***. Thanks you, Lisa N***Leasing Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11425990, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10879695, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Every time I hear anything from this company, I'm given a new excuseI was told that everything is connected correctly and that I'm waiting on an inspection from the cityI have no idea why they are now talking about replacement equipment, and their response doesn't explain what they're talking aboutI obviously wouldn't know to what they are referring because no one keeps me informedIt has been July since the tech came to my house, and he is the only person from PosiGen to whom I have spokenSo what's the real problem? Do I need an inspection? Is the equipment not hooked up correctly? And what do they mean, "if the equipment is compromised"? After all this time, they still don't know the condition of the equipment? Even after sending numerous people to my house to check the connections? This doesn't sound like I'm getting the truth
Regards,
*** ***

Dear Sir or Madam. I have reviewed the attached complaint. Although PosiGen did not acquire BLG as stated in the original email, we will be assisting BLG in analyzing the issues associated with this customer's panels. Our technician will be contacting the customer tomorrow to
schedule a time to review the system and ascertain any issues. We will then coordinate with the customer and BLG to assist in getting her system up and running. Please let me know if you have any questions or require any follow up. Best Regards, *** ***Chief Customer OfficerPosiGen

We offered to fix his door sweep and he said he wanted to fix it himself. Please see the attached as we paper trail these sort of issues. His wife signed declining our repair. I can see about having our Subcontractor treat for rodents. Please let me know If I should reach
back out on the repair issue? Lisa N***Leasing Director###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from the company merely says that someone will coordinate with meWell, this is the same thing that I've been told for the past yearThey sent a tech to my house once again and was told, once again, that everything is properly hooked upHowever, nothing has been done to start the next stepIn my opinion, a resolution would be for my panels to be functionalThey are not
Regards,
*** ***

Dear Sir or Madam, I am writing to respond to Mr*** complaint filed on 5-3-with the ID #11425990. I will start with his first issue related to the leaks caused by his solar panels. We first opened this complaint on 12-29-15. Our technician went to the home to review
and determined that the leak that we could access was not related to the solar installation. There was an additional leak that we could not identify. We made several attempts to contact Mr*** following our findings. We left several voicemails with no return calls. We finally received a return call from the customer on 2-1-2016. We immediately returned the call and re-opened the roof leak case. The customer stated he was only available for us to come to his home after 4:00pm and on weekends. We scheduled an appointment for 2-11-2016. Customer stated that he was unaware of the appointment and rescheduled for 2-15-2016. On 2-15-the customer contacted our technician and requested a reschedule to 2-18-2016. When our technician arrived, Mr*** was not at home. We left a door hanger for him and came back to the office. We subsequently received an email from the customer on 3-11-demanding that we come a fix the issue. We sent another technician on 3-14-who determined that only one of the leaks was in question. The other leaks were not related to our installation. The one in question is an issue because we would have to cut away the sheetrock to determine if this is a solar related issue. The customer additionally had issues with the Energy Efficiency (EE) work performed. He had a special deal with a previous member of management to have work performed that is normally not within our purview. It is very expensive and the EE team was of the opinion that this would replace the standard EE work to be done. This was not MrD*** understanding. We have agreed to perform a new EE Audit and perform the standard EE measures that will fulfill his contract. When we called him to perform the audit, he declined stating that he did not want this done until we resolved the leak issue.We have tried in good faith to work through the issues that Mr*** has brought to our attention. We would be willing to engage a home inspection company to review the home and determine if the leaks were in fact caused by the solar installation. If they find that they were, we will pay for the inspection as well as all costs to repair the damage associated with our panels. Additionally, if they find that it is not related to the solar installation, we will still pay for the inspection; but the customer will be responsible to repair his own home. We are also willing to re-audit the home for EE upgrades as long as Mr*** allows us access to the home. The final issue of payment. We have deferred MrD*** payments from the very beginning. He has not made a single payment to us for the system as of 5-1-2016. If this agreement is not to MrD*** liking, the other option will be to remove the system at no charge. We will repair the roof and any related damage associated with the solar panels at that time. We will not attempt to be reimbursed for the EE work that was performed in the customers home. He will be required to sign a lease termination agreement and a mutual indemnification agreement.I would ask that the customer contact his Account Manager to discuss which option he would prefer and how we can schedule whatever needs to be done. Please let me know if there are any additional questions. Best Regards, Barbara EH***Chief Customer OfficerPosiGen

Revdex.com,The first thing we do before a solar install is a design layout of where the panels will be installed This is approved by the customer and based on feasibility I have attached a copy of that design layout for your review I also check our records in Salesforce our
software program here at Posigen Under the feasibility comments section it also says panels are to be placed on metal roof shed This would mean the claim that we put the panel on the wrong roof is incorrect I spoke to *** *** *** today and she confirmed the direction the house was turned the wrong direction for Solar Panels This is why the team suggested the panels be placed on the metal shed and we were under the impression they agreed We did have to do additional trenching to connect the panels to her home meter The cost of this trenching was 1, Her panels were installed and worked fine At some point they decided to do additional work to the shed for their business and hired a plumber This plumber, when trenching his lines cut our lines We tried to fixed it several times but were unable to fix it correctly to hook back up the panels because a slab was also poured and the wires could not be traced We felt the repair should not be our responsibility since their plumber caused the problem. I called *** *** November 30, and she stated her plumber had paid to have the lines repaired by Posigen We are going out on Tuesday December 6, to have our electrician and techs repair the broken lines We have agreed to completely re-trench the wiring and start from the beginning The repair will be done on December 6, and we will ping the panels from the location to make sure they are working correctly Mrs Berzas has agreed and we will consider this satisfied once the repairs have been made complete The cost of the project is $1,for your records. Please let me know if you have further question.Lisa N*** Leasing Director Posigen ###-###-####

***We came to your home to do your EE work. When we arrived we brought the door sweep that goes with the EE upgrades. Your wife made us remove it because she did not like the one we provided and told us "Do not worry about it my husband will put the old one back on". She in fact even signed a release which is attached again for your review again. In addition, my Tech Ryan S*** has called both your numbers twice an left a message on one number two timesHe has tried to reach you by email and there has been no response on your behalf. How can we resolve this if you will not communicate with us? Lisa N***Leasing Director985-634-

Dear Sir or Madam, The customer was installed in December and activated in February Her Energy Efficiency Upgrade (EE) was completed in January In June, we received a call from the customer stating that she was unsatisfied with the EE upgradeShe specifically stated that
her power strip was not what she was told it would beWe sent her another one within a week of her callShe then asked for a breakdown of her EEAt the time, our records show that we offered to defer her payments and provide a $write down of her leaseWe did not hear back from her
As of today, we have received one payment from the customerWe sent someone to disconnect the system and that is when the complaint was submittedWe would be happy to remove the system and terminate the lease with the customer at no chargeIf she would contact her Account Manager we will move forward with the process
Best Regards, B*** H***Chief Customer Officer PosiGen

***We completed the work and the work was signed for. We offered to install our door sweep that we use in the Louisiana market. As I understand it you did not want that particular door sweep. Is that correct? The tech states that you wanted a different one in which we did not provide. He then asked your wife to sign saying that you were installing the one you originally had. If you did not install it then I am trying to understand how PosiGen could be responsible for a mouse getting into your home. We then send back a tech per your request to put a different on for you and completed that work. Please let me know PosiGen is responsible for a mouse getting into your home when you refused our door sweep in the beginning I can be reached at ###-###-#### if you would like to discuss further. Lisa

Dear Sir or Madam.After a phone call with the customer yesterday, we offered a removal or a write-down of the lease to an amount that he felt was reasonable. We agreed upon the lease write-down and have forwarded the paperwork for his signature. We believe that this case has been
addressed with the customer. Please let me know if there is any further information required. Best Regards, Barbara H***Chief Customer OfficerPosiGen

Tell us why here...Dear Sir or Madam: I am very sorry that Ms*** is unhappy with her treatmentby PosiGen. Her failure to receive timely communication is a concernthat I will address. Regardless of this, as I continue to note, she isnot a PosiGen customer. She is a BLG customer. We are trying tostep in and assist; but her arrangements were not with PosiGen and are not ourresponsibility. Therefore, everything we are doing at this point is dueto the fact that we are not limited by her system being leased by a third partyand that we feel bad that she is having so much difficulty in getting hersystem up and running. The equipment issues I noted in a previousresponse were the cause of her inspection failure. We repaired allnecessary issues and she now has passed her inspection. We are notnotified by the utility when they install the net meter. We have to relyon the customer to inform us of this occurrence. Once we are informed, wewill commit to the customer to activate her system within one week ofnotification. As far as her information; it is not stored in our systemsince she is not our customer. If she has given her current informationto us; I was not aware. I will contact our Concierge in Houma to obtain thatinformation. My apologies for that misunderstanding. I believe that we have done all we can do at this point toassist this customer. I realize that she is unhappy with herexperience. I would just remind her that it is not with PosiGen that sheshould be upset as we did not sell her the solar system.Best Regards,*** ***Chief Customer OfficerPosiGen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11150782, and find that this resolution is satisfactory to me.
Regards,
*** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11844573, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** I am sorry your experience with PosiGen was not what you expected. That is not our intent. I believe we are scheduled in two weeks to take the rest of the system down which will cancel your contract with PosiGen. I am sorry and if I can be of any help please feel
free to contact me at ###-###-####. Lisa N***Leasing