Trailblazer Inc.

Dear Sir or Madam.Even though this is not a PosiGen customer, we have been actively working toward resolving her issue.  I have received word this morning that her system has passed inspection.  The next step in the process is the installation of the net meter from the utility.  The timing of this step in the process is not in our control.  As soon as the customer has her net meter installed; she will need to contact the company and we will send someone out to activate her system.  We have had some difficulty reaching this customer as our phone number for her has been disconnected. Please have her contact the company with new contact information so that we can explain the rest of the process with her.I believe that we have resolved this issue by assisting the customer in obtaining her inspection.  Please let me know if you require any additional information.Best Regards,[redacted]Chief Customer OfficerPosiGen

Dear [redacted]We appreciate you taking time to give us your feedback.  There are a couple of issues I noticed you may have forgotten to mention with regard to your solar install.  First your solar was installed in December 2015.  You have reported no roof leaks until April...

2017.  The warranty for you solar installation is 1 year.  You and I have had a conversation and we are willing to take $5,000.00 off your total amount of your solar account.  This would cover the SQ Footage of the your roof covered by solar.   I agreed to do this to accommodate you even though we feel we are not at fault in this situation.  Your roof is over 20 years old and the leaks you are referring to could possibility be from your flashing according to the our inspections.  We have also offered to remove and re-install your  panels at no additional cost to allow you to complete your repairs. The value of the removal and re-install fee is $2,500.00.   The issue you here is this leak occurred outside the warranty time and if your panels were not installed correctly you would of see signs of a leak way before this.  I realize you are not happy with this resolution so I offered to speak to your insurance company and you told me not to call them.   This is PosiGen's offer to help but we cannot write you a check to replace your entire roof. Thanks,Lisa N[redacted]Leasing director###-###-####

Dear Sir or Madam.In reviewing the response from the customer and the detailed spreadsheet, I noticed some issues with the calculations.  Unfortunately, the utility companies have no way of knowing exactly how much is being produced by the solar panels.  As the panels produce, the power is used in the home.  Anything that is unused is then "sold-back" to the utility company.  This is the amount in the customer's column "F" of the spreadsheet.  This is not the actual savings from the panels and a common misconception when reading utility bills.  Additionally, the customer used monthly numbers for each month in their calculation, which is frequently inconsistent with billing cycles for the utility companies.  To get actual numbers we would need to adjust for that as well.   We have made multiple attempts to contact the customer to discuss the issue; but have not been able to reach them.  Additionally, our technician discussed the repair of the one optimizer that is not working with the customer.  The repair will require a sunny day to determine the exact cause and location.  The customer told the technician that we "may not want to bother"  they would be contacting an attorney.  We have also made multiple trips to the customer's home to address their dissatisfaction with the Energy Efficiency upgrades.  They agreed to accept additional LED lighting and an installed attic tent to address their concerns.  This was all completed in 2015.Since we are unable to contact the customer, I will make them an offer in resolution through this venue.  We can do one of the following:      - Offer a Lease Write Down in the amount of $10 per month.  This will be done retroactively, with the intent of reducing the payment by the amount of the Energy Efficiency Upgrade.  Since the customer has made 8 payments, this would amount to a credit on their account of $80; with a new monthly payment of $55.  Additionally, to accommodate for the one deficient panel, we will also credit their account for 5% of payments made through February 2016.  This will not be a reduction on future payments.  The amount of this credit will be $25 (5% of $55*9 months).  We will then commit to completing the work on the system by the end of February, subject to the customer allowing us access to the property as needed.       - We will remove the panels at no charge to the customer.  This includes repairing the roof to ensure that the removal will not cause any incursions of water into the home as provided by our lease contract.  We will cancel both the lease and the Energy Efficiency contract without any payback by the customer.  We will not offer any rebate of monthly payments under this option due to the benefit the customer will receive from the free removal and the Energy Efficiency work completed; but not paid.  Both options will require the customer to sign documents either modifying or cancelling their agreements with the Company.  Both will also require a mutual release.We are willing to work with the customer and resolve the issue.  If the customer could contact their Concierge to discuss in more detail or advise us of how they would like to proceed. Best Regards, [redacted]Chief Customer OfficerPosiGen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11870272, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Posigen and its sub Deversified Entergy attempt to use deception to hide their actions, as they say they are willing to correct a customers complaint/problems and they don't.  As to Posigen's statement that my wife signed a refusal to let them (Posigen) work on the door, she refused to allow Posigen to do additional subpar work on the door.  The sub arrived without the correct door sweep.  The sub came with another glue on door sweep to use on the exterior side of the door.  The contractor did not come to correct the problem, they only came in an attempt to cover up the original problem.  The contractor asked my wife to sign a statement stating that he came to the house.  My wife asked the contractor for a copy of what she had signed and the contractor left the house without doing so.  The original work done on the patio door by the contractor was totally unprofessional.  If the work had been in somewhat satisfactory manner, we would not be having this issue.
Regards,
[redacted]