Trainhr.com

Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ Thank you for bringing this issue to our noticeWe have ensured the removal of the email address [redacted] @colorado.edu from all of our database We apologies for inconvenience caused to the customerLook forward to your reply Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please remove all the @colorado.edu emails your staff harvested from online directories in violation of the CAN-SPAM actThey have no relationship with youI have customers complaining about the uptick in spam, and trainhr is one of the offenders folks have pointed-out as angering them Thanks Final Business Response / [redacted] (4000, 9, 2015/09/04) */ We have ensured the removal of all the email addresses with the domain name @colorado.edu from all of our database We apologies for inconvenience caused in this regard!

Initial Business Response / [redacted] (1000, 10, 2014/06/03) */ Thank you for bringing this issue to our noticeWe have ensured the removal of the mentioned email address from all of our databaseAttached are the copy of emails sent to the customer We apologies for inconvenience caused to the customerLook forward to your reply Regards, [redacted] Head - Business Development

Initial Business Response / [redacted] (1000, 9, 2014/11/06) */ Customer has purchased the training course on 14th Dec, however, webinar did not go live on 23rd Jan and same was informed to the customer by us on 23rd Jan On 26th Jan 2014, we have sent reschedule date to all the customers, mentioning the new date as April XX XXXXThe webinar has gone live however the customer has not attended the sameWe have not found any refund request via email or over the phone from the customer's end Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I explained to the person who called me that I had emailed both the support email on the website as well as the email address that sent me the confirmation that I was registeredI got no responseThe person I talked to said that the refund would be credited to my account once they did some research, after asking if I was sure that I didn't want to try and register for another webinarAs of 11/11/2014, there is no credit posted to my account Final Business Response / [redacted] (4000, 14, 2014/11/18) */ The refund for the amount $has been processed on 11/17/from our end and should reflect on her accountThe Authorization Code is XXXXXXXXX and the reference number is XXXXXXXXX Final Consumer Response / [redacted] (2000, 16, 2014/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund receivedThank you!

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Thank you for bringing this issue to our noticeWe have ensured the removal of [redacted] @gmail.com email address from all of our database We apologies for inconvenience caused to the customerLook forward to your reply Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response has absolutely nothing to do with my issueAnd does not address the $refund i'm seeking Final Business Response / [redacted] (4000, 9, 2015/09/18) */ Thank you for bringing this to our notice! We have sent multiple emails to Mr [redacted] with the access information which customer apparently didn't receive and we have also left a voice mail to which customer claims that there is a missed call from Train HR but no voice mailConsidering the scenario, which was clearly not under anyone's control, and keeping good business practices in mind we have even offered the customer a one-time access to the recorded version ( under which he can access the recorded version of the training one time as per his convenience ), however, same was refused by the customer Our refund policy clearly states : Individual attendees can cancel their event for any specific reasonThey must notify us about the cancellation of a particular event at least two working days prior to the event start dateIf the attendee fails to cancel his/her registration to the event within the above mentioned stipulated time or if s/he fails to attend the event, no refund shall be madeHowever, if the attendees notify us about the cancellation of a particular event at least two days before the event, they will be issued a voucherIn such event an online redeemable voucher will be mailed with some codes & passwordsThe same should be redeemed within twelve months' time Considering customer's perspective in mind, we are more than happy to offer him one time access to the training which customer can access any point of time as per his convenient date and timeLook forward to hear on this Final Consumer Response / [redacted] (3000, 12, 2015/09/30) */ The consumer indicated he/she DID NOT accept the response from the business.) Regardless of the claims by trainhr, they did not send multiple emails and did not leave a voicemailI know this because I received other emails from them and other voicemails that were not relevant to solving this situation The situation was absolutely under their control, they simply failed to send out the relevant information and then attempted to switch me to another version of the product instead of simply owning up to their mistake As the product purchased is a Business Management course, I refused their secondary offer as their business practices are not acceptable to me and I therefore no longer wished to accept business trailing from trainhrThey were notified within minutes of the course starting and failed to grant me access until nearly minutes later This lack of attention to detail is further exemplified by the fact that trainhr's first response to this Revdex.com report was a canned response about removing me from their mailing list and made no mention of the issue at hand, demonstrating they didn't even bother to read the complaint before responding

Initial Business Response / [redacted] (1000, 10, 2015/06/19) */ Thank you for bringing this issue to our notice. We have ensured the removal of the mentioned email address from all of our database. Attached is the copy of emails sent to the customer. We apologies for inconvenience caused to the... customer. Look forward to your reply. Regards, [redacted] , Asst. Manager Customer Support [redacted] Lane Suite [redacted] XXXXX, USA Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/06/23) */ I have had no further contact from this company. I look forward to working with the BBB and other to be able to hold these type of companies accountable in a more meaningful way. Thank you once again for your assistance in addressing this issue.

Initial Business Response / [redacted] (1000, 11, 2015/02/20) */ Thank you for bringing this issue to our noticeWe have ensured the removal of the mentioned email address from all of our databaseAttached is the copy of emails sent to the customer We apologies for inconvenience caused to the customerLook forward to your reply Regards, [redacted] COFounder & CBDO Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/02/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) My acceptance is entirely conditioned on the future performance of this company in ensuring that my e-mail address does not reappear on their spam listsStating that my name has been removed and ensuring that it does not reappear are two different thingsWhat is the point of "unsubscribe" requests if they are not honored in perpetuity? If I end up back on this company's mailing list through no action of my own, then I will reopen this complaint with Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Thank you for bringing this issue to our noticeWe have ensured the removal of the email id [redacted] @tmwsystems.com from all of our database We apologies for inconvenience caused to the customerLook forward to your reply Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since the July response from the business stating they have removed my email address from the database, I have received two additional spam emails One on August at 11:EDT, and another on August at 11:EDT Final Business Response / [redacted] (4000, 20, 2016/03/14) */ Thank you for bringing this issue to our noticeWe have ensured the removal of the [redacted] @tmwsystems.com email address from all of our database We apologies for inconvenience caused in this regard Final Consumer Response / [redacted] (4200, 22, 2016/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same canned "proposed resolution" I received the first time, and it was obviously untrue, as I continued to receive emails from the same

Initial Business Response /* (1000, 5, 2015/09/10) */
Thank you for bringing this issue to our noticeWe have ensured the removal of ***@gmail.com email address from all of our database
We apologies for inconvenience caused to the customerLook forward to your
reply
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response has absolutely nothing to do with my issueAnd does not address the $refund i'm seeking
Final Business Response /* (4000, 9, 2015/09/18) */
Thank you for bringing this to our notice! We have sent multiple emails to Mr*** *** with the access information which customer apparently didn't receive and we have also left a voice mail to which customer claims that there is a missed call from Train HR but no voice mailConsidering the scenario, which was clearly not under anyone's control, and keeping good business practices in mind we have even offered the customer a one-time access to the recorded version ( under which he can access the recorded version of the training one time as per his convenience ), however, same was refused by the customer
Our refund policy clearly states :
Individual attendees can cancel their event for any specific reasonThey must notify us about the cancellation of a particular event at least two working days prior to the event start dateIf the attendee fails to cancel his/her registration to the event within the above mentioned stipulated time or if s/he fails to attend the event, no refund shall be madeHowever, if the attendees notify us about the cancellation of a particular event at least two days before the event, they will be issued a voucherIn such event an online redeemable voucher will be mailed with some codes & passwordsThe same should be redeemed within twelve months' time
Considering customer's perspective in mind, we are more than happy to offer him one time access to the training which customer can access any point of time as per his convenient date and timeLook forward to hear on this
Final Consumer Response /* (3000, 12, 2015/09/30) */
The consumer indicated he/she DID NOT accept the response from the business.)
Regardless of the claims by trainhr, they did not send multiple emails and did not leave a voicemailI know this because I received other emails from them and other voicemails that were not relevant to solving this situation
The situation was absolutely under their control, they simply failed to send out the relevant information and then attempted to switch me to another version of the product instead of simply owning up to their mistake
As the product purchased is a Business Management course, I refused their secondary offer as their business practices are not acceptable to me and I therefore no longer wished to accept business trailing from trainhrThey were notified within minutes of the course starting and failed to grant me access until nearly minutes later
This lack of attention to detail is further exemplified by the fact that trainhr's first response to this Revdex.com report was a canned response about removing me from their mailing list and made no mention of the issue at hand, demonstrating they didn't even bother to read the complaint before responding

Initial Business Response /* (1000, 5, 2014/03/04) */
We resolved the concern our customer Ms*** *** raised and below is the reply from the customer
Thank you Sean, the email addresses you have may include:
I apologize if I over-reactedHowever, I never requested to be on your
list and typically when I unsubscribe, it goes through the first time in a decent amount of timeI was starting to get the sense that it had not gone through and was (clearly) getting frustrated
Thank you for your response and taking care of this for me
Final Consumer Response /* (2000, 7, 2014/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/13) */
Thank you for bringing this issue to our noticeWe have ensured the removal of the ***@law.utah.edu email address from all of our database
We apologies for inconvenience caused to the customerLook forward to your
reply
Initial Consumer Rebuttal /* (2000, 7, 2016/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It took filing a formal complaint, but the company said I was removedHopefully it is true

Initial Business Response /* (1000, 5, 2015/06/29) */
Thank you for bringing this issue to our noticeWe have ensured the removal of the mentioned email address ( ***@egusd.net ) from all of our databasesSame is communicated to the customer via email as wellWe have also requested the
customer to confirm if she is a part of any group email address within her organization or may be another email address of possibly an ex-employee is redirected to her emailHowever, we would like to confirm again that ***@egusd.net is already removed from our database
We apologies for inconvenience caused to the customer
Initial Consumer Rebuttal /* (2000, 7, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/29) */
Thank you for bringing this issue to our noticeWe have ensured the removal of the mentioned email address ( ***@egusd.net ) from all of our databasesSame is communicated to the customer via email as wellWe have also requested
the customer to confirm if she is a part of any group email address within her organization or may be another email address of possibly an ex-employee is redirected to her emailHowever, we would like to confirm again that ***@egusd.net is already removed from our database
We apologies for inconvenience caused to the customer
Initial Consumer Rebuttal /* (2000, 7, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/27) */
Thank you for bringing this issue to our noticeWe have ensured the removal of the email address ***@colorado.edu from all of our database
We apologies for inconvenience caused to the customerLook forward to your
reply
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please remove all the @colorado.edu emails your staff harvested from online directories in violation of the CAN-SPAM actThey have no relationship with youI have customers complaining about the uptick in spam, and trainhr is one of the offenders folks have pointed-out as angering them
Thanks
Final Business Response /* (4000, 9, 2015/09/04) */
We have ensured the removal of all the email addresses with the domain name @colorado.edu from all of our database
We apologies for inconvenience caused in this regard!

Initial Business Response /* (1000, 5, 2015/09/10) */
Thank you for bringing this issue to our noticeWe have ensured the removal of ***@gmail.com email address from all of our database
We apologies for inconvenience caused to the customerLook forward to your reply
Initial
Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response has absolutely nothing to do with my issueAnd does not address the $refund i'm seeking
Final Business Response /* (4000, 9, 2015/09/18) */
Thank you for bringing this to our notice! We have sent multiple emails to Mr*** *** with the access information which customer apparently didn't receive and we have also left a voice mail to which customer claims that there is a missed call from Train HR but no voice mailConsidering the scenario, which was clearly not under anyone's control, and keeping good business practices in mind we have even offered the customer a one-time access to the recorded version ( under which he can access the recorded version of the training one time as per his convenience ), however, same was refused by the customer
Our refund policy clearly states :
Individual attendees can cancel their event for any specific reasonThey must notify us about the cancellation of a particular event at least two working days prior to the event start dateIf the attendee fails to cancel his/her registration to the event within the above mentioned stipulated time or if s/he fails to attend the event, no refund shall be madeHowever, if the attendees notify us about the cancellation of a particular event at least two days before the event, they will be issued a voucherIn such event an online redeemable voucher will be mailed with some codes & passwordsThe same should be redeemed within twelve months' time
Considering customer's perspective in mind, we are more than happy to offer him one time access to the training which customer can access any point of time as per his convenient date and timeLook forward to hear on this
Final Consumer Response /* (3000, 12, 2015/09/30) */
The consumer indicated he/she DID NOT accept the response from the business.)
Regardless of the claims by trainhr, they did not send multiple emails and did not leave a voicemail I know this because I received other emails from them and other voicemails that were not relevant to solving this situation
The situation was absolutely under their control, they simply failed to send out the relevant information and then attempted to switch me to another version of the product instead of simply owning up to their mistake
As the product purchased is a Business Management course, I refused their secondary offer as their business practices are not acceptable to me and I therefore no longer wished to accept business trailing from trainhr They were notified within minutes of the course starting and failed to grant me access until nearly minutes later
This lack of attention to detail is further exemplified by the fact that trainhr's first response to this Revdex.com report was a canned response about removing me from their mailing list and made no mention of the issue at hand, demonstrating they didn't even bother to read the complaint before responding

Initial Business Response /* (1000, 5, 2016/01/13) */
Thank you for bringing this issue to our noticeWe have ensured the removal of the ***@law.utah.edu email address from all of our database
We apologies for inconvenience caused to the customerLook forward to your
reply
Initial Consumer Rebuttal /* (2000, 7, 2016/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It took filing a formal complaint, but the company said I was removedHopefully it is true

Initial Business Response /* (1000, 5, 2015/08/27) */
Thank you for bringing this issue to our noticeWe have ensured the removal of the email address ***@colorado.edu from all of our database
We apologies for inconvenience caused to the customerLook forward to your
reply
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please remove all the @colorado.edu emails your staff harvested from online directories in violation of the CAN-SPAM actThey have no relationship with youI have customers complaining about the uptick in spam, and trainhr is one of the offenders folks have pointed-out as angering them
Thanks
Final Business Response /* (4000, 9, 2015/09/04) */
We have ensured the removal of all the email addresses with the domain name @colorado.edu from all of our database
We apologies for inconvenience caused in this regard!

Initial Business Response /* (1000, 5, 2015/07/31) */
Thank you for bringing this issue to our notice. We have ensured the removal of the email id [redacted]@tmwsystems.com from all of our database.
We apologies for inconvenience caused to the customer. Look forward to your reply.
Initial...

Consumer Rebuttal /* (3000, 8, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since the July 31 response from the business stating they have removed my email address from the database, I have received two additional spam emails.
One on 3 August at 11:30 EDT, and another on 5 August at 11:57 EDT.
Final Business Response /* (4000, 20, 2016/03/14) */
Thank you for bringing this issue to our notice. We have ensured the removal of the [redacted]@tmwsystems.com email address from all of our database.
We apologies for inconvenience caused in this regard.
Final Consumer Response /* (4200, 22, 2016/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same canned "proposed resolution" I received the first time, and it was obviously untrue, as I continued to receive emails from the same.

Initial Business Response /* (1000, 5, 2015/09/10) */
Thank you for bringing this issue to our notice. We have ensured the removal of [redacted]@gmail.com email address from all of our database.
We apologies for inconvenience caused to the customer. Look forward to your reply.
Initial...

Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response has absolutely nothing to do with my issue. And does not address the $110 refund i'm seeking.
Final Business Response /* (4000, 9, 2015/09/18) */
Thank you for bringing this to our notice! We have sent multiple emails to Mr. [redacted] with the access information which customer apparently didn't receive and we have also left a voice mail to which customer claims that there is a missed call from Train HR but no voice mail. Considering the scenario, which was clearly not under anyone's control, and keeping good business practices in mind we have even offered the customer a one-time access to the recorded version ( under which he can access the recorded version of the training one time as per his convenience ), however, same was refused by the customer.
Our refund policy clearly states :
Individual attendees can cancel their event for any specific reason. They must notify us about the cancellation of a particular event at least two working days prior to the event start date. If the attendee fails to cancel his/her registration to the event within the above mentioned stipulated time or if s/he fails to attend the event, no refund shall be made. However, if the attendees notify us about the cancellation of a particular event at least two days before the event, they will be issued a voucher. In such event an online redeemable voucher will be mailed with some codes & passwords. The same should be redeemed within twelve months' time.
Considering customer's perspective in mind, we are more than happy to offer him one time access to the training which customer can access any point of time as per his convenient date and time. Look forward to hear on this.
Final Consumer Response /* (3000, 12, 2015/09/30) */
The consumer indicated he/she DID NOT accept the response from the business.)
Regardless of the claims by trainhr, they did not send multiple emails and did not leave a voicemail. I know this because I received other emails from them and other voicemails that were not relevant to solving this situation.
The situation was absolutely under their control, they simply failed to send out the relevant information and then attempted to switch me to another version of the product instead of simply owning up to their mistake.
As the product purchased is a Business Management course, I refused their secondary offer as their business practices are not acceptable to me and I therefore no longer wished to accept business trailing from trainhr. They were notified within minutes of the course starting and failed to grant me access until nearly 45 minutes later.
This lack of attention to detail is further exemplified by the fact that trainhr's first response to this Revdex.com report was a canned response about removing me from their mailing list and made no mention of the issue at hand, demonstrating they didn't even bother to read the complaint before responding.

Initial Business Response /* (1000, 10, 2015/06/19) */
Thank you for bringing this issue to our notice. We have ensured the removal of the mentioned email address from all of our database. Attached is the copy of emails sent to the customer.
We apologies for inconvenience caused to the...

customer. Look forward to your reply.
Regards,
[redacted],
Asst. Manager Customer Support
[redacted] Lane
Suite [redacted] XXXXX, USA
Initial Consumer Rebuttal /* (2000, 12, 2015/06/23) */
I have had no further contact from this company. I look forward to working with the Revdex.com and other to be able to hold these type of companies accountable in a more meaningful way.
Thank you once again for your assistance in addressing this issue.

Initial Business Response /* (1000, 11, 2015/02/20) */
Thank you for bringing this issue to our notice. We have ensured the removal of the mentioned email address from all of our database. Attached is the copy of emails sent to the customer.
We apologies for inconvenience caused to the...

customer. Look forward to your reply.
Regards,
[redacted] COFounder & CBDO
Initial Consumer Rebuttal /* (2000, 13, 2015/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My acceptance is entirely conditioned on the future performance of this company in ensuring that my e-mail address does not reappear on their spam lists. Stating that my name has been removed and ensuring that it does not reappear are two different things. What is the point of "unsubscribe" requests if they are not honored in perpetuity? If I end up back on this company's mailing list through no action of my own, then I will reopen this complaint with Revdex.com.