Trans-Bridge Lines, Incorporated

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 Complaint: [redacted]
I am rejecting this response because:Trans Bridge is passing off their responsibility as a company, that is entrusted with the public's safety and welfare, onto their insurance company.  For a $150.00 ambulance bill, it should be no effort for them to cover it as proper and a correct form of customer service.Seeing as how my insurance deductible is greater than the $150.00 bill that I incurred at their expense, and poor upkeep of their equipment.  It should not come out of my pocket to pay for this.  Trans Bridge obviously has plans to drg this matter out so that it costs me more in time and aggravation, than it would to pay for the bill.  As a large company, it is very typical to screw over the little guy while sucking up every penny that they can from them.As you can see, a majority of the letter was in response to a portion that I had no argument over, specifically my wish to cancel, well before the trip and get a refund.  I understood their policy, and I accepted it, even though I feel it is wrong.  Notice how they quickly glanced over the fact that they are passing the buck on to the insurance company?  What is so hard about doing what is right?  Even if they just covered the medical expenses, and didn't refund the trip, it would be a step in the right direction.  They have every intention to drag this on until I get fed up and give up.As for their bus.  It is amazing that their driver, and the owner who met us at the terminal, upon finally arriving home, all said that the bus was a fairly new bus.  Fairly new to me and my fellow passengers is well under a year old.  How does a bus get well over 150,000 miles if it is that new?  My fellow passengers, who sat in the rear of the bus, over the rear wheels constantly heard a grinding sound for most of the trip out to [redacted].  That doesn't sound like something that would be missed on a regularly scheduled maintenance check.Please just pay this minor little bill, and stop beating up on a little guy, who tried to do the right thing for your company.  Stop making me fight and deal with an insurance company that wants nothing more than to screw an anonymous customer.  That must be why you want me to deal with the insurance company, so they can screw me over, and you can claim to be innocent.
Regards,
[redacted]

Review: I took the 11:30 pm Saturday, October 11th, departing [redacted], NY. As we stood in the line to get on the bus, our introduction to our driver was his outburst at a passenger in the front. He simply screamed at her, repeatedly. Everyone went silent and watched, trying to figure out what it was about -the man behind me in line laughed. Forty minutes into the ride, my friend and I were discussing the matter of our family member who have recently had to undergo major surgery. At this point the bus driver demonstrated just how unstable and rude he is by suddenly screaming, "I've had enough of you two!!" The bus went silent; no one had any idea who he was addressing, again. He continued to bellow, "NOW YOU'RE TALKING ABOUT MEDICAL STUFF!? NOW I PUT UP WITH YOU SINCE WE LEFT NEW YORK!! DON'T YOU KNOW HOW TO TALK SLOW?!" My friend and I finally understood he might have been addressing us, since we were just talking about our family and their surgery. I remember specially the bus driver said "slow," because I thought to myself he might have meant "soft." Then again, considering his action, he is obviously not a collected person. Halfway through his outburst, he must have realized he didn't know where he was going with his exclamations, as he had no basis for them, so he ended by yelling, "AND YOU TWO ARE GOING TO COLLEGE?! GOD HELP US ALL!!"

I acknowledge I made a mistake to have sat in the first seats, putting myself and my friend right behind the driver. However, we were talking at regular volumes- a passenger at the next stop even patted my friend on the back and said, "You can keep talking." As displeased the driver might have been with our conversation, there was a better way to handle it. He could have simply asked us to, "tone it down." The yelling and making a scene was rude and inappropriate, and we feared for our safety because it came out of nowhere -as I said, we were at a reasonable volume, and other passengers even expressed they were sorry the driver screamed at us. Besides that, if the driver really had been able to hear our entire conversation, he would have known we were not in college, as most of our conversation had revolved around the topic of my friend's employment in the city. The attempt at personally attacking us by yelling, "GOD HELP US!!" at the assumption that we were in college was completely uncalled for, inappropriate, and unprofessional at best. It really just expressed how erratic the driver is. The passengers have paid for a service; the bus driver is not doing us a favor, and has no right to express himself by slinging insults at us passengers who have done no wrong.Desired Settlement: I would ask for a comp ticket for my friend and myself, to be invited back for a better experience, but if this is the type of character the bus line is employing, we can't be certain of our safety with the kind of easily distracted and unpredictable person behind the wheel. I wanted this on record because it is only a matter of time before this driver causes injury or grief, and with this on record, when it does happen, Trans-Bridge cannot feign ignorance to the warning signs.

Business

Response:

October 23, 2014Dear [redacted],We are writing in reference to the complaint assigned the abovementioned ID number. Upon receiving your letter, we conducted an investigation into this matter, which includes viewing the video and listening to the audio, generated by the security cameras onboard this bus.Our investigation provides an explanation of the driver’s reactions. This customer describes her introduction to this driver as being an, “outburst at a passenger in the front.” The driver indeed was upset, at that moment, by people who boarded the bus without giving him tickets. This circumstance, unfortunately, set the tone for the rest of the trip. Between [redacted] Airport and [redacted], NJ, the driver sternly called out to a passenger who was playing music, loud enough to be heard by him, and against company policy of playing music on the bus without using headphones: “Hey, turn off that music". As the bus neared [redacted], he made the inappropriate remarks to this customer and her friend, regarding [redacted] and the subject matter of their conversation. For the rest of the trip, there was no further interaction or comment from the driver.Our drivers receive extensive training in the best practices of customer service. We sincerely regret the actions of this driver, which are in direct contrast to the training we have provided him, and also to our expectations. We expect our drivers to have a professional, polite and helpful demeanor, when interacting with our customers.This bus is our 11:30 p.m. departure from the Port Authority Bus Terminal in New York City. Passengers are generally quiet on this schedule, since it is late in the evening and most prefer a quiet, relaxing ride, during that time of night. The surveillance video, which includes sound, onboard this bus also reveals that the continuous conversation between this customer and her friend was loud enough to be picked up by the microphone. Additionally, as she points out in found their conversation distracting.Our investigation also shows that the driver did not play our standard cd announcement, which explains to passengers the proper behavior to display while onboard our motorcoaches and, among other things, instructs passengers to speak in low tones. Had he done so, perhaps the conversation between these two customers and others onboard this bus would have been conducted in lower tones, or curtailed.We ask our customers to converse in low tones while onboard our buses so that their conversations are not disruptive to the driver, who must be able to focus on the safe operation of the motorcoach. We also ask that our passengers speak in low tones, so that their conversations are not disruptive to their fellow passengers.In this case, when this driver found that the conversation on the bus was distracting him, rather than speaking in a gruff tone, he should have politely made an announcement, using his radio, to ask those speaking to keep their conversations in low tones.We will speak to this driver about his behavior during this particular trip and will handle this matter with him, internally.Concerning the customer's desired outcome, specifically her request for two complimentary round trip tickets, since we transported her and her friend to their ultimate destination, we are not able to provide these complimentary tickets.Sincerely,Kirby PSenior Vice President

Consumer

Response:

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Review: [redacted]

I am rejecting this response because:

The aforementioned music did not generate from me nor my friend, but the two other passengers in the front seats on the right. After he so rudely silence us, the driver then conversed with those two passengers loud enough for us to hear- about the passenger's 13 year old, the driver's thoughts on his church and his wife. I don't mind the conversations, but it shows just how unsafe and distracted the bus driver is. I don't know if the cameras are on the outside of the bus, but as a result of his distraction, caused by himself engaging the other passengers in conversation, the driver drove up onto a curb.Yes, the bus ultimately got us to our destination, but at the cost of my friend and myself being insulted, and made to feel personally attacked and unsafe. This is a serious issue beyond just getting from point A to point B. When a business provides a service such as this, it is an expectation of a level of professionalism, which was completely absent.

Regards,

Review: Buses originating in Allentown and heading back into New York are regularly twenty plus minutes late. Yesterday (December 16, 2013) the bus scheduled to pick up at the [redacted] IN NJ at 405 did not arrive until 430. When it arrived it was mislabeled so it indicated that it was headed to Allentown not NYC. As a result, myself and other passengers did not board the bus and were unable to get back into the city. I was forced to take a later bus out or [redacted] NJ at 635 PM. That bus arrived 20 minutes late and did not have enough seats for riders. The service out of NYC generally runs well and on time but going back into the city the service is horrible. IT is regularly more than 20 minutes late to pick up and does not have adequate seating. I called yesterday at 445pm to find out if the bus was coming it was at this time that I was notified that the bus had come through with the wrong sign in the window. When I requested to speak with a manager I was told they went home for the day. I then requested that I be contacted first thing in the morning. It is now 130pm and I have yet to be contactedDesired Settlement: The outcome I desire is that the company actually honor the times stated on its schedule and that the drivers actually mark the bus correctly. I also require that the company have a manager on duty during regular business hours to actually handle complaints. Beyond that Id like a refund for the cost of travel or a free ticket as I sadly have no choice but to use this company again.

Business

Response:

December 24, 2013

Dear **. [redacted]:

This letter is in response to the abovementioned complaint. The customer filing this complaint contacted our office by telephone, on December 16,2013. We have his complaint, which one of our dispatchers took over the telephone and shared with our manager, who called this customer on December 17 at 2:30 p.m. Our manager was In the process of Investigating this customer's complaint when we received the Revdex.com Complaint.

Per this customer's complaint that our buses that originate in Allentown and whose ultimate destination ** the Port Authority Bus Terminal in New York City are regularly late by 20 minutes or more, we checked our records for this run, for the week of December 9. Our records show that this bus arrives very close to our scheduled times of arrival on most days. On December 16, this particular bus was late due to the bus being delayed in heavy traffic, as it traveled out of New York City en route to beginning its second run back into New York City from Pennsylvania.

Our drivers are trained to adhere to our scheduled times of departure and arrival. In aome cases, our buses are delayed, as the result of inclement weather conditions and heavy traffic, which are circumstances that are beyond our control. We have also experienced delays on all of our runs on this route, which is caused by the current long-term construction project that took place on the Easton-Phillipeburg Toll Bridge and that is scheduled to start again in March.

While our driver did not change the destination sign, located on the front of the bus, so that the bus’ destination was Identified as New York City, this customer could have approached the driver of this bus, to ask him the bus' destination. It is best to check with the driver, concerning any given bus' destination, especially since some of our buses do not have any sign whatsoever that specifies destination. Our records show that on this day, when the bus stopped at the [redacted] at 4:30 p.m., one passenger boarded this bus at this stop, despite the driver not having the proper sign displayed. Additionally, we had no other complaints from passengers, about not boarding this bus due to the display of an Allentown sign.

We apologize for the Inconvenience that this customer experienced and will mail him one complimentary, roundtrip ticket, to the address ha includes on his complaint.

Sincerely

Review: The company's refund policy states that "refund of unused tickets returned before their expiration: valid, partially used, round-trip, or commuter tickets will be refunded." In addition, the back of the tickets I've received says that "for all tours and casino trips, refunds will be returned to the same form of payment initially made." As per the general refund policy, "refunds are only handled by submitting unused tickets to Trans-bridge Lines Incorporated, [redacted], PA [redacted]." For this reason, I went in person to receive my refund and was told that the GENERAL POLICY only applied to New York commuter tickets. Nowhere on the policy is this stated. When I pointed this out to the customer service representative, I was then told that the refund policy only applied to tickets purchased with insurance. Nowhere on the policy was this stated. This policy is deceptive and the company is not refunding my tickets due to what they claim is stated and is not. I was told that since I could not have a refund, I should sell my tickets online and this was acceptable.Desired Settlement: I want a full refund of $146 dollars to my credit card. I should not be held responsible for payment of tickets when a policy is not upheld.

Business

Response:

July 8, 2014Dear [redacted],This is our response to the abovementioned complaint filed with the Revdex.com, assigned ID Number [redacted]. Upon receiving this complaint yesterday morning, we immediately investigated the issues that this customer, [redacted], includes in his complaint. The following are our findings.[redacted] reserved and paid for the Trans-Bridge Tours, inc. one-day Cape May Tour, scheduled to take piace on August 24, 2014. We have identified the customer service associate who made this reservation and processed these tickets, on April 9, 2014. Our employees are instructed to offer travel insurance.We have no record of [redacted] cancelling this trip. if he had cancelled his trip, his reservation would be so noted. Furthermore, we have no record that he was in the ticket office, located at [redacted] in [redacted], questioning the ticket refund policies or asking to speak with a supervisor.Please note that Trans-Bridge lines, Inc. and Trans-Bridge Tours, Inc. are two separate companies, which are affiliated, Rather than the ticket refund policies for these two companies being deceptive, as Mr. Misier maintains, [redacted] is attempting to apply a ticket refund policy that pertains only to Trans-Bridge Lines, Inc.In his complaint, [redacted] mistakenly applies rules that pertain to Trans-Bridge lines' round trip regular route service tickets, to a Trans-Bridge Tours' one-day Tour, when he quotes: "refund of unused tickets returned before their expiration: valid, partially used, round-trip, or commuter tickets will be refunded.” Again, this quoted policy does not pertain to any Trans-Bridge Tours' trip, and as such, this posicy only appears on the Trans-Bridge Lines regular route schedules, and on the back of Trans-Bridge Lines' bus tickets.The Customer Cancellation & Refund Policy that appears on the back of the Trans-Bridge Tours' Ticker / Boarding Pass in [redacted]'s possession reads: “One Day Tours and Casino Day Trips: Bearer agrees that these tickets will not be refunded or exchanged in the event of the failure of a passenger to participate on the tour.” (See attached.} - - -When [redacted] quotes: "for all tours and casino trips, refunds will be returned to the same form of payment initially made", he is quoting from the Cancellation of Tour By Trans-Bridge Tours refund policy that is included on the back of the Trans-Bridge Tours’ ticket/boarding pass. However, this refund poilcy only pertains to tours that are cancelled by Trans-Bridge Tours, inc. and does not apply to tours that customers decide to cancel, which is Stated on the back of the ticket. - - -The no refund policy of Trans-Bridge Tours is also clearly stated on page 50 of the Trans-Bridge Tours 2014 Vacation Guide. Please see attached copy of this policy from the tour book.Concerning this customer's claim that one of the customer'service associates from Trans-Bridge Tours toid him to sell his tickets online, as an acceptable means of disposing of histickets, our associates are Ot trained to provide this type of advice. None of our associates would make this type of suggestion to any of our customers. We suggest that if customers are unable to travel and did not purchase travel insurance, they have the option to resel; their tour to a friend or relative.Since the ticket refund policy for Trans-Bridge Tours’ tickets is ciearly stated on the back of the ticket in [redacted]’s possession, and since this customer mistakenly attempts to apply ticket cance#ation policies to tickets that are issued by two different companies and that, therefore, involve different refund policies, we will not provide the refund of $146.00 that he requests.Sincerely,Janet JGeneral Manager Trans-Bridge Tours, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I am rejecting the response from Trans-Bridge Tours. First,

the company states that there is no record of cancelling the trip. Upon

entering the office of Trans-Bridge in [redacted], PA, I was instructed on two

occasions that I would not be allowed to cancel my trip in order to receive my

refund as stated in their policy. I was physically in the office on both 6/3

(approximately 4:45 pm) and 6/7 (approximately 10:00 am) in addition to calling

the company phone number located on the website on 5/31. I was never asked to

fill out any forms proving that I had been in the office. However, should the

company choose to check the security cameras, they will have proof that I

visited the office on both occasions.

The company states that the refund policy is “clearly stated

on page 50 of the Trans-Bridge Tours 2014

Vacation Guide”. Never was I provided this guide, nor the policy that the

company claims is stated within. I was not even made aware that this guide was

available. In addition, I didn’t even receive my tickets. I had to call the

company and request that they be sent to my house. I was told upon calling that

“the company sometimes forgets to mail the tickets with the receipt”.

Lastly, the company states that the customer service

associates would never be advised to tell customers to sell tickets online. I

was told by two different associates on both 6/3 and 6/7 (I don’t have names,

but an older woman and a younger woman) to sell my tickets online. On 6/7, the

associate told me “people frequently do so and it wouldn’t be an issue if I

sold mine online as well”.

To summarize, I am rejecting the company’s response due to

erroneous claims.

Regards,

Business

Response:

July 24, 2014Dear [redacted],This is our response to the abovementioned complaint filed with the Revdex.com, assigned ID Number [redacted]. We are in receipt of [redacted]’s letter dated July 18, 2014. [redacted] is rejecting Trans-Bridge Tours, inc. response, due to what he states are "erroneous claims”.On April 7, 2014, [redacted] made his reservation for Trans-Bridge Tours, inc. One-Day Cape May Tour, scheduled to take place on August 24, 2014, [redacted] paid for his tour on April 9, 2014. During the reservation process, our employees advise each customer of Trans-Bridge Tours' payment and cancellation policy. Our employees also are instructed to offer travel insurance.We stand by our Customer Cancellations & Refund Policy that appears on the back of [redacted]'s Trans-Bridge Tours' Ticket / Boarding Pass that he has in his possession, which reads: "One Day Tours and Casing Day Trips: Bearer agrees that these tickets wifi not be refunded or exchanged in the event of the failure of a passenger to participate on the tour.” (See attached.)in his response, [redacted] states that, "I was instructed on two occasions that would not be allowed to cancel my trip in order to receive my refund as stated In their policy.” Even if [redacted] had cancelled his trip, he is not eligible for a refund, Hels attempting to apply Trans-Bridge Lines’ ticket cancellation policy to receive a refund from Trans-Bridge Tours. He cannot apply the ticket refund policy from one company to an entirely different company, as we fully explained in our first letter.Trans-Bridge Lines’ round trip regular route service ticket policy is, “refund of unused tickets returned before their expiration: valid, partially used, round-trip, or commuter tickets will be refunded.”[redacted] purchased tickets from Trans-Bridge Tours, and he should refer to the back of his tickets for TransBridge Tours' cancellation policy, Since the ticket refund policy for Trans-Bridge Tours’ tickets is clearly stated on the back of the ticket in [redacted]’s possession, and since this customer mistakenly attempts to apply ticket cancellation policies to ticketsthat are issued by two different companies and that, therefore, involve different refund policies, we will not provide the refund of $146.00 that he requests,Sincerely,Janet JGeneral Manager Trans-Bridge Tours, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

As I indicated before, I was not advised when my tickets were purchased about this convoluted refund policy. As I also indicated,I was not even given any tickets until I requested them at a later date when I was told "they don't always remember to send them." I also find it very unprofessional to be told by their employees to sell my tickets on eBay. They were extremely nasty with poor customer service. I feel I should be refunded because of how I was not informed of their policies and the way I was treated.

Regards,

Review: I have several issues with the bus company and was sent to speak with the Director of Opertations [redacted] and every excuse was given why a resolution was never given. my return ticket was left on the bus and they refused to call the driver to get it back. My cellphone was left and they first told us the phone was found and then hours later, they emailed back and said they could not find it. For the missing ticket, it took them almost three months to get back with a final answer of no, and then added I was presented with a complimentary bus ticket that I never used and they verified it was never used and said they would not re-issue even though they verified they were never used. I did not accuse them nor demand them to refund me for the phone, but their customer service is horrible. They do not call back, and sent a final message they would not speak further on the matter though it took them months to get back to me. Horrible.Desired Settlement: Re-issue of Complimentary Tickets

Business

Response:

September 4, 2013

**. [redacted]

The Revdex.com Revdex.com of Metro Washington DC And Eastern Pennsylvania

50 West North Street [redacted], PA 18018-5789

Re; ID #[redacted]

Dear **. [redacted]:

This letter is in response to the complaint assigned ID # [redacted]. Allow us to provide a brief history of our Interaction with this customer. This customer first contacted us on September 27,2012, concerning his ticket purchase in the Port Authority Bus Terminal (PABT) on September 17,2012. At that time, he complained about missing one of our buses destined for the [redacted] in [redacted], Pennsylvania, as a result of waiting in line to purchase a ticket from our agent at the PABT, [redacted] Jersey Transit (NJT). He also complained about our drivers treating him rudely, when he asked for assistance at our gate.

He then called our Operations Manager to relay his complaint. Our manager apologized for this customer's inconvenience and explained that the NJT windows at the PABT are staffed by NJT employees, and not TransBridge Lines’ employees, since NJT is our ticket agent. Our manager also relayed that it is unusual for there to be a terribly long wait to buy tickets at these windows, especially a wait that would make him miss one of our buses. Our manager also apologized for our drivers' alleged rude behavior toward this passenger.

Our Operations Manager extended this customer a courtesy by allowing him to use his restricted [redacted]’ ticket to board a bus that was bound for our main terminal location in [redacted]. In fact, he telephoned the driver of this bus, to make certain that she allowed him to board her bus, using his [redacted]' ticket Our manager also explained that he would need to take a taxi from this terminal to the [redacted]. When this passenger arrived at our location, he demanded to speak to a manager about his casino bonus and about transport to the [redacted]. Our Operations Manager met with him and explained that the casino bonus was distributed by the [redacted], not by Trans-Bridge Lines, and he reminded this passenger that he needed to take a taxi to the casino. As another courtesy, our manager agreed to telephone the casino for this passenger, to see if he would be eligible for a casino bonus despite not arriving at the casino on a casino-bound bus. When this manager returned from making that call, he found that this gentleman had already departed our location.

When this customer contacted us again, on October 24,2012 to voice his displeasure about the above events, we provided him with two complimentary round trip tickets to the [redacted]. This customer explained that he planned to travel from the PABT to the [redacted] that day and asked if we could get these tickets to him that day As a courtesy, we had one of our drivers, who was destined for the PABT, carry these tickets and hand deliver them to this passenger at the PABT, on that day.

In ensuing complaints from this customer, he complains about the rude behavior of our drivers, while asking us to rectify these situations. In one case, he attempted to use an Invalid ticket (a ticket that Is sold by NJT, but not for our service or routes) and contacted us to complain when one of our drivers appropriately refused to allow him to board our bus, due to his presenting an Invalid ticket.

Concerning this customer's request to have the two complimentary tickets re-issued, he clearly used one ticket In the above mentioned trip, since our driver hand-delivered these tickets to him at the PABT, the same day this customer relayed to us that he planned to board our bus that was destined for the [redacted]. Contrary to this gentleman's claim that we verified that these complimentary tickets were never used, we do not track complimentary tickets, So, we do not have any way of determining if he used the second complimentary ticket. Our manager explained this to him.

Concerning this customer’s claim that he lost a ticket while onboard one of our buses, our manager explained our policy to him, regarding lost tickets, i.e. - lost tickets are like lost cash, and we cannot replace tickets that are lost.

Concerning this customer's complaint about our manager not returning his telephone calls, for the lost ticket claim in June, our manager indeed returned his calls, until very recently, when he accidentally misplaced a new telephone number that this customer provided. We explained this to the customer and told him that we tried to reach him at a telephone number he provided to us earlier, which was a number at [redacted]. When we called this telephone number, in an effort to reach this customer, no one could identify this gentleman. Rather than this being a matter of our manager not returning the calls of this customer, as this customer states, this Is a matter of this customer refusing to take no for an answer, in terms of granting a replacement ticket.

Concerning this customer's lost phone, we conducted a complete search of this bus and did not find his phone. We informed this passenger of our search and we told him that we would contact him immediately if someone turned in his phone to our Lost and Found Department. No one ever told him that his phone was found, as he states in his Customer Experience Information form. Our Investigation Included checking the video that was generated by the security cameras onboard this bus.

We have a complete file that includes all of this customer's email correspondence and the security video from the bus that he was on the day that he claims to have lost his phone onboard our bus.

We would like to reiterate that this customer has made several complaints about our drivers and service since last September and punctuates his complaints by asking us to rectify these various situations in which he claims our drivers treated him rudely or unfairly. When our manager tells him that we will not issue him any more complimentary tickets, this customer contacts us again, sometimes as long as two months later, asking why the manager has not returned his call, stating again that he Is looking for us to rectify his most recent complaint. For the reasons contained in this letter, we will not issue this customer the complimentary tickets that he is requesting.

It is quite evident that the service needs of this gentleman are very involved. Perhaps it would be best if he found another service provider.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

To label me a difficult customer is laughable to say the least. For this recent situation with the missing ticket it was Transbridge who prolonged the responses for about two months, I was irritated with the excuses, I still continued to patronize them even while I waited to hear back from their Operations Managers [redacted]. [redacted] was the mediator and continued to apologize for how long it took to correct the issues. My dissatisfaction with their service does not include every driver and all of their services. It was [redacted] who brought up a complimentary ticket that had not been used in the past, if Transbridge was not at fault for any wrong doing while issue a complimentary ticket and then throw it in the customers face for it not being used. It seems like they, not me, have made a minor issue into something extremely major.

When my cellphone was left on the bus, while I waited to hear back about the ticket situation. I called Transbridge and so did my sister. She and I were both told the phone was one the bus and that I should meet the driver at 7pm that night, a few hours later an email came through stating they searched the front of the bus and did not find a phone. (I was sitting in the back of bus as matter of fact) I was issued some comp tickets for geenral use through NJ Transit and these tickets are identical to the ones used by Transbridge, I asked could I use them on the bus, but still had purchased the specific "41" tickets from NJ transit just in case they were not valid for that trip. For Transbridge to ensue I attempted to do something dishonest is really sad and reaching.

I do not and have not spent countless hours trying to get something from them because I like them are busy and have other things to do. I have not spoken to [redacted] or anyone except [redacted] and [redacted] Tishin, so I find it shocking he is the person responding to my complaint based upon second hand information. There are very few choices when going to [redacted] and to suggest I find another mode of transportation is horrible customer service and bully tactic. The question I posed to Transbridge last month was simple. Why make a statement about complimentary tickets that I never used, make excuses for no calling back, and blanket apologies and still not try to resolve the issue? Why take things to a level of complexity, when I never accused the driver of stealing my cellphone or anything of that nature, but remain on the defense. It is unprofessional and again a bully tactic knowing there are no other carriers that go to [redacted] and I frequent customer to the [redacted].

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

[redacted] was not the person who brought up the ticket, causing most of this confusion. [redacted] was the person I have spoken to in addition to **. [redacted] and I believe there are doing the same exact thing in this formal setting that they have been doing with me leading up to my complaint with the Revdex.com. **. [redacted] mentioned the tickets and stated they would not re-issue. I never asked him to do so, I did ask them to replace the one way ticket that was left on the bus when the driver refused to allow to look for it and did not call anyone for help. Transbridge is listed as the exclusive carrier to [redacted] and for them to act in this manner is alarming to say the least. There are no other carriers from NYC to [redacted] and Transbridge is aware of that fact. Other carriers have limited and closed charters but again, Transbridge has the exclusive right to transportion from NYC and by telling me to seek out other modes of transportation are misleading the bureau into thinking there is an alternative.