Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[You seem to not be fully informed and I ask that you speak with your president. I have responded to his letter and have responded with a suggested resolution. He has refused to accept what is a fair resolution. As you know by looking at my payment history, I am a customer that spends between $500 to over $1,000 a month on dry cleaning. I have asked that we resolve this issue by agreeing that my outstanding payment for the last month of service ($739.65) be used to compensate me for the $758.00 worth of clothes you've lost). If you are now willing to accept these terms we can each go our separate ways. ]
Regards,
[redacted]
Ms. [redacted],I apologize, I made a mistake in regards to the dresses. We did receive dresses in the system back in August. I received the history on them and they were identified thru the system to being delivered.I believe you have received our offer from [redacted] and he is awaiting your answer and any questions you may have so that the issue may be resolved.Sincerely,[redacted]Zoots Dry Cleaning
Ms. [redacted],To try to get you the best resolution to the [redacted]. We had them reprocessed to attend to the areas in question and returned to the store. We did see some improvement but the damage previous to the first cleaning could not be corrected. We noticed that you have received the boots and we are closing the issue. Thank you Zoots.
Ms. [redacted],I have researched your claim and it appears that [redacted], one of the owners has already responded to your issue. From the notes I have, the first credit was for a Burberry coat that we didn't have a record of receiving. At that time we made a decision to credit you the $700 as...
you have been a valued customer.The second or new issue... dresses that were claimed as missing. They had been cleaned by us in the past and have id's in our system. At the time of the claim of them missing, we did not receive them into our system. As [redacted] said in his letter to you we cannot reimburse you for those as we never received them as discussed back in of October 2015. At the close of his letter he offered you a compromise that is our offer of resolution.If you have further questions you can email [redacted] at [redacted]@zoots.comSincerely,Zoots Dry Cleaning
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[Revdex.com, Zoots has not agreed to compensate me for the lost items. Please advise what we do from here. ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[This response does not make sense. If you did not receive the items, how do you know what the item number is? Additionally,Zoots told me that YOU DID RECEIVE the items and delivered them, now you are changing your story that you never received?.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I do not accept this response. If there was an issue with the garment fabric, I should not have been charged for the dry cleaning service. I also do not find it professional that you hold the consumer responsible for the type of clothing that they purchase. If Zoots thought there would be an issue cleaning this garment, they should have informed me beforehand, and instructed me to claim the garment before any cleaning was done. This was not handled in a professional manner.
Regards,
[redacted]
Ms. [redacted],Our claims manager [redacted] has tried to contact you via email and phone.He would like to settle this issue with you for the amount of $208.68He needs to have some dialogue with you to complete the process.Please email him back at [email protected] and please put your name in the subject line.Or call us at [redacted] between 9am and 5pmThanks,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This response does not satisify mycomplaint. I have been in contact with multiple “customer service”representatives, who not only are all giving me differentinformation, but are so unbelievably rude and unhelpful that I haveno faith that anything they are claiming is true. The owner refusedto tell me what his plan for “taking care” of my boots was, andonly after I asked four timesdid he conceed and reply that they were being sent back to the exactsame center that damaged them to begin with. The claims manager hadtold me that they were being cleaned by an individual, and the ownersaid they were not. I have been given no concrete information, notracking numbers, no estimated time of completion. There is no rush,no expedited service, and they have had my boots for over 30 days,since 8/31/2015. I have no idea where my property is, or if they areeven being sent out. In the event that they are sent back to the same“cleaning” center, they were already damaged there and I have noreason to believe they are capable of undoing the damage they alreadycaused. I am being given the run around, and I am nearly positivethat the boots will not bereturned to me in the condition they were sent in.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[You seem to not be fully informed and I ask that you speak with your president. I have responded to his letter and have responded with a suggested resolution. He has refused to accept what is a fair resolution. As you know by looking at my payment history, I am a customer that spends between $500 to over $1,000 a month on dry cleaning. I have asked that we resolve this issue by agreeing that my outstanding payment for the last month of service ($739.65) be used to compensate me for the $758.00 worth of clothes you've lost). If you are now willing to accept these terms we can each go our separate ways. ]
Regards,
[redacted]
Ms. [redacted],I apologize, I made a mistake in regards to the dresses. We did receive dresses in the system back in August. I received the history on them and they were identified thru the system to being delivered.I believe you have received our offer from [redacted] and he is awaiting your answer and any questions you may have so that the issue may be resolved.Sincerely,[redacted]Zoots Dry Cleaning
Ms. [redacted],To try to get you the best resolution to the [redacted]. We had them reprocessed to attend to the areas in question and returned to the store. We did see some improvement but the damage previous to the first cleaning could not be corrected. We noticed that you have received the boots and we are closing the issue. Thank you Zoots.
Ms. [redacted],I have researched your claim and it appears that [redacted], one of the owners has already responded to your issue. From the notes I have, the first credit was for a Burberry coat that we didn't have a record of receiving. At that time we made a decision to credit you the $700 as...
you have been a valued customer.The second or new issue... dresses that were claimed as missing. They had been cleaned by us in the past and have id's in our system. At the time of the claim of them missing, we did not receive them into our system. As [redacted] said in his letter to you we cannot reimburse you for those as we never received them as discussed back in of October 2015. At the close of his letter he offered you a compromise that is our offer of resolution.If you have further questions you can email [redacted] at [redacted]@zoots.comSincerely,Zoots Dry Cleaning
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[Revdex.com, Zoots has not agreed to compensate me for the lost items. Please advise what we do from here. ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[This response does not make sense. If you did not receive the items, how do you know what the item number is? Additionally,Zoots told me that YOU DID RECEIVE the items and delivered them, now you are changing your story that you never received?.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I do not accept this response. If there was an issue with the garment fabric, I should not have been charged for the dry cleaning service. I also do not find it professional that you hold the consumer responsible for the type of clothing that they purchase. If Zoots thought there would be an issue cleaning this garment, they should have informed me beforehand, and instructed me to claim the garment before any cleaning was done. This was not handled in a professional manner.
Regards,
[redacted]
Ms. [redacted],Our claims manager [redacted] has tried to contact you via email and phone.He would like to settle this issue with you for the amount of $208.68He needs to have some dialogue with you to complete the process.Please email him back at [email protected] and please put your name in the subject line.Or call us at [redacted] between 9am and 5pmThanks,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This response does not satisify mycomplaint. I have been in contact with multiple “customer service”representatives, who not only are all giving me differentinformation, but are so unbelievably rude and unhelpful that I haveno faith that anything they are claiming is true. The owner refusedto tell me what his plan for “taking care” of my boots was, andonly after I asked four timesdid he conceed and reply that they were being sent back to the exactsame center that damaged them to begin with. The claims manager hadtold me that they were being cleaned by an individual, and the ownersaid they were not. I have been given no concrete information, notracking numbers, no estimated time of completion. There is no rush,no expedited service, and they have had my boots for over 30 days,since 8/31/2015. I have no idea where my property is, or if they areeven being sent out. In the event that they are sent back to the same“cleaning” center, they were already damaged there and I have noreason to believe they are capable of undoing the damage they alreadycaused. I am being given the run around, and I am nearly positivethat the boots will not bereturned to me in the condition they were sent in.
Regards,
[redacted]