Transcend Communications Inc

Please see the attached response regarding Complaint #***Feel free to reach back with any further questions, concerns, or comments. Best Regards,The SaveOnResorts.com Team

Dear Revdex.com of San Diego,We are responding to the notification received for the Consumer Complaint # *** filed by *** B ***The complainant seeks compensation of $after purchasing a vacation package and membership that were never receivedPer the details provided in the complaint, this
package was purchased via phone on April 25, 2017, from *** ***.SaveOnResorts.com, LLC (SOR) is a technology and fulfillment company contracted by various entities to host and maintain their travel membership websitesOur records do not indicate SOR has a professional relationship with *** ***Further, SOR has not been contracted to fulfill any services this person may offer to separate partiesSOR attempted to contact *** *** via phone on the afternoon of May 12th to discuss the complaint and seek further informationWe did not connect but left a detailed voicemail including our contact information, also provided below.We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as, according to our records, we do not have a professional relationship with the salesperson mentioned in the complaint, nor have enough information to attempt further resolutionsPlease contact us at ###-###-#### if you have further inquiries regarding this consumer complaint.Best Regards,*** ***Office AdministratorOffice Line: ###-###-####Direct Line: ###-###-####

Tell us why here...Hello,Thank you so much for contacting usWe would like to begin with saying that SaveOnResorts.com is not *** *** ***SaveOnResorts.com solely provides technology services and customer service for reservations that are booked through the *** *** *** platform/
website. It seems that Mrand Mrs*** attended a presentation for *** *** *** and claim they were promised several gifts during that presentation, that were not honoredUnfortunately, since we are only providing the licensed technology and customer service for reservations booked using our technology, we will not be able to provide gifts promised by *** *** *** during their sales presentation. SaveOnResorts.com is not associated with the marketing or sales of the *** *** *** membership. We attempted to reach out to Mrand Mrs*** to offer a detailed explanation, as well as to provide them contact information for *** *** ***, but they were not available at the time of callWe have left a detailed message with our contact number in case further assistance is neededPlease let us know if additional information is needed. Best Regards,

Dear the Revdex.com of San Diego,
I am responding to the notification received for the
consumer complaint filed by Mr*** ** *** (complaint ID ***)The complaint is in reference to a
reservation error in which the system incorrectly associated similar
properties
On
November 1, we were able to reconcile the issue by
relocating Mr*** to the correct resort, PVC at the Roundhouse Resort, at no additional
cost the member
SaveOnResorts.com would like to apologize for the booking
error and any inconvenience this may have causedWe were able to assist Mr
*** by relocating him to the correct resort at no additional cost and we hope
that this provides a satisfactory resolution to his complaint Please contact us at 858-999-if you have
further inquiries regarding this complaint
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
858-999-
(877)737-
***@saveonresorts.com

[i was contacted by Ms *** of save on resortsShe
explained that they are not the marketing company that made the offerShe did give me two telephone numbers one was disconnected and the other I called four times over three days left messages but have yet to hear from anyoneMight not have been scammed by save on but scammed nevertheless answered
jRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[*** states that "Our team did not assist in booking this flightThe member logged
into the website and booked the selected flightAs mentioned, this is not an
internal or technical issue with the booking process or the systemIt is not
possible for the system change or modify information from the booking page to
the confirmation". They're absolutely right, their team did NOT assist in booking. In fact, no one at *** helped with this flightThe flight was actually booked thru an outfit called ***. Nowhere is an alert stating that you're booking through a third party, the website appears exactly the same as ***'s website.]
Regards,
*** ***

Hello, Thank you so much for contacting usWe would like to begin with saying that SOR Technology is not Club Exploria MarketplaceSOR Technology solely provides technology services and customer service for reservations that are booked through the Club Exploria Marketplace platform/ website
A reservation was placed in the name of Mr*** *** *** on 12/5/for *** *** ResortThe reservation was booked for a three bedroom unit and the total cost of the reservation was $1,891.82. At the time of placing the reservation, 12/5/5:29:PM, Mr*** agreed to the Terms and Conditions, which state that in the case a reservation becomes unavailable, alternative accommodations can be offered, which may require additional fees, or a full refund may be issued for the total monies paid. On, 12/13/17, we received notification that this property had over booked and these dates were no longer availableThe same day, we reached out to Mr*** to inform him and assist with re booking but he was not available at the time of callWe left a detailed message and sent an email as wellOn 12/14/and 12/15/we attempted to reach them again, but no luckWe left a messages and sent emails during both attempts to contact Mr***. Mrs*** called in on 12/15/and was upset that her travel dates had come back as not availableWe offered assistance with re booking, but the same rates were no longer availableWe apologized for any inconveniences that were caused and member then demanded a refundWe let her know that she is entitled to a full refund based on her terms and conditions, so the funds were released in the full amount of $1,891.82, on 12/15/at 12:07:PM. We then attempted to reach out on 12/16/17, 12/19/17, and 12/23/to see if Mrs*** needed assistance with re booking, but we were not able to reach her successfullyA representative reached Mrs*** yesterday to offer assistance with re booking, but she said she no longer needed assistance as she was able to find alternative accommodationsMrs*** thanked us for the call and then ended the call before our representative could assist further. Please let us know if additional information is needed. Best Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason this is not acceptable is that, on one hand, they admit I was offered something I did not receive, and on the other, they are attempting to offer me the same coupon that their affiliate business offered and I rejected as a scam.If they are not the same company, I ask them (and have asked them) to give me the contact number for the company that promised me the service, and they have not done so When I go to the Travel Savings Passport website, which is where the coupon I received may be redeemed, it is SaveOnResorts contact info on that page and not another company When I searched on the WhoIs lookup, it is their own company that is listed as owners of the website If they can put me in touch with other alleged owners who are responsible for this advertisement, then why don't they? Also, if they heard the sales pitch tape, which means they are affiliated with the people who recorded the tape, they did not apparently hear all or phone conversations I had with the company prior to the sales pitch I will not allow them to mislead people, and will seek redress online in other forums, if necessary
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I actually laughed when I read their responseI did contact them the first time on October but did not hear from anyone in returnThey have never initiated a return call until our complaintHowever in one of my calls to *** ** *** *** *** they offered me double points back for our problemWhich I refused. NEVER did they offer to reschedule for the same price, offer a full refund or try to make it rightexample another trip at the same price later onAccording to my notes I spoke with *** their customer relations representative, times and with other agents or timesAs well as our lawyer who tried to get a supervisor this Friday with NO successand with the same out come as when I asked for a manager or supervisorWe have no one here for you to speak with we have to email them for a callbackNO CALL BACK until the complaint was lodgedThey (Miss ***Co called from ***) called yesterday, Friday, November 6,2015 after our lawyer tried to contact them from his officeThey then offered a full refund of the ticket price of $and I asked what about the hotel ($149.82) they said they would refund that as well in full I accepted those items ,but we still want our membership cancelled and refunded in full plus the renewal fee($5,and $477.06)> The young lady them asked me to email a letter to request a refund for the membership fees which I have doneNo response as of today November As far as we are concerned only half of the problem has been rectified and we would need the membership fees returned to close this complaintThanking you in advance for all your help in this stressful matter*** ***

Please see the attached response regarding Mr***'s recent complaintFeel free to reach back with any further questions, concerns, or comments. Thank you,The SaveOnResorts.com TeamMain Line: (***) ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com of San Diego, I am responding to the rejected notification received for the consumer complaint filed by Ms*** J*** (complaint ID ***) At this point, we can only reiterate that we are a technology company which is contracted by Best Value, Incto provide technology and fulfillment services for their vacation club, Best Value GetawaysWe are very transparent in our relationship with Best Value, IncWe are contracted to maintain and provide the Best Value Getaways website, accessed available to members at http://members.bestvaluegetaways.com, as well as provide fulfillment services, including Customer ServiceWe have no part in the presentations, marketing, selling, contracts or management of Best Value, Inc We have assisted Ms*** in expediting a resolution and reassured her that she will be getting a refund back from Best Value GetawaysThe misrepresentation has also been addressed with Best Value Getaways and they will be rectifying this matter on their end by updating their presentation documents We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, promotion, contracting or management of Best Value Getaways or member refundsPlease contact us at 858-625-if you have further inquiries regarding this consumer complaint Thank you, SaveOnResorts.com, LLC

Dear Revdex.com of San Diego,We are responding to the notification received for the consumer complaint filed by Mr*** A *** (complaint ID ***)SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by *** La Costa to provide technology for their vacation club,
WanderlustSaveOn has no part in any marketing, selling, management, contracts or administration of WanderlustSaveOn provides technology and fulfillment for the members’ website which is accessed and available for Wanderlust members.The filed complaint references that Mrand Mrs*** are seeking a full refund for their membership payment of $as the member experienced check in issues with the reservations bookedSaveOn has since fully refunded both reservations booked via the Wanderlust membership websiteSaveOn has assisted Mr*** in the portion of the complaint that pertains to us and we hope that he is satisfied with the outcomeIn a conversation that took place on Thursday, April 12, 2018, between Mr*** and SaveOn, we explained that SaveOn only provides technology and fulfillment services to clubsWe let him know the reservations booked via the Wanderlust membership website were refunded in fullMr*** appreciated the refund of the reservations, however he was also insistent on a full refund for his membership purchaseThe requested resolution of this complaint is a refund of the purchase price of the membership, totaling $4,That payment was made to Wanderlust, not SaveOn, therefore we are unable to assist with regards to a refundSaveOn does not have any part in the selling or contract administration of WanderlustFor further resolution, we would encourage Mr*** to contact Member Services with Wanderlust at [email protected] you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. ***I appreciate that my situation has been resolved - but I do want to say that the Revdex.com should research deeper into the connection between Best Value Getaways and SavOn ResortsI find it hard to believe that there are so many complaints connecting these two companies and SavOn can state that all they supply is technology for Best ValuePer a conversation I had with the representative at SavOn Resorts technology is not the only service supplied to Best Value they also supply customer service and connections with resortsIn the seminar meeting my husband and I attended there were two other attendeesOne left after the presentation - and there was another senior woman (best guess 75+) who was signing up the the program (paying 4,500.00)I think the Revdex.com should also be concerned about the scam played on our Seniors who are typically on fixed incomes just wanting to find something that will stretch their dollars.AGAIN I AM NOT CONVINCED THAT SAVON RESORTS IS AS INNOCENT AS THEY ARE PLAYING TO BE - AND I BELIEVE IF THE Revdex.com WERE TO DO THEIR DUE DILIGENCE THEY WOULD FIND THE CONNECTION.
Regards,
*** ***

Dear the Revdex.com of San Diego, Thank you so much for contacting usWe would like to begin by saying that SaveOnResorts.com, LLC (SaveOn) is not WanderlustSaveOn provides technology and fulfillment services for reservations that are booked through the Wanderlust websiteSaveOn has fully refunded both reservations booked via the Wanderlust websiteIn addition, we reached out to the member and provided a $***.com gift card for the inconveniences We have multiple methods of contact for any reservation inquiries, which include our main reservations line (858) 622-2904, 24/Reservations Hotline: (858) 999-(MX Toll Free 01-800-681-5365, AU Toll Free 1-800-146-417, UK Toll Free 0-800-069-8735), our live chat (available during operating hours) and our message center (contacted within hours) in the members accountAll these methods may be used if members encounter any reservation issues or if they have any questions pertaining to the website SaveOn has assisted Mr*** in the portion of the complaint which applies to us by providing a full refund for both reservations booked in addition providing a $***.com gift cardHowever since the contractual fees for the membership were paid to Wanderlust, Mr*** must seek a refund from themPlease contact us at 858-625-if you have further inquiries regarding this consumer complaint Best Regards, SaveOnResorts.com, LLC

Dear the Revdex.com of San Diego,
I am responding to the notification received for the
rejected consumer complaint filed by Ms*** *** (complaint ***)
Our team did not assist in booking this flightThe member logged
into the website and booked the selected flightAs mentioned, this is not an
internal or technical issue with the booking process or the systemIt is not
possible for the system change or modify information from the booking page to
the confirmation
Ms*** is an authorized user on the accountAny person
who is an authorized user, who is able to log in to the website, can utilize
the reward credits on the accountReward credits can be used as currency on
the website to book anything included but not limited to: hotels, resorts, cruises,
and flights
While we have assumed no responsibility, we have issued double
reward credits to the account as a courtesy for the inconvenience this may have
caused
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
(877)737-

Dear the Revdex.com of San Diego,
I am responding to the notification received for the
consumer complaint filed by Mr*** ** *** (complaint ***)Mr***
is seeking $in hotel credit that was promised in exchange for listening to
a sales pitch
We were able to
obtain a copy of the recording from the
marketing company that offered the $couponWe can conclude from this
recording that Mr*** was informed that he would receive a $credit
toward hotels by a marketing company referred to as *** ***
In an attempt to resolve the issue, we reached out to the
marketing company and requested that they provide resolution to the issueWe
also contacted Mr*** and offered to issue Mr*** a $savings code,
however he was insistent on receiving the $hotel creditSince we did not
make the initial offer to Mr***, we do not feel we should be responsible
for the fulfillment of the gift that was promised
The $hotel certificate that was promised was offered by
a marketing company, completely unaffiliated with SaveOnResorts.comWe did not
have any say in the marketing, presentation or solicitation of the certificate
We would like our name, SaveOnResorts.com, LLC, to be removed from this
complaint, as we have no affiliation with the marketing company that issued the
certificate
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
***
***

Dear Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mrs*** *** *** (complaint ID ***). The filed complaint references that Mrs*** *** *** was receiving prerecorded phone calls/message and
wishes to be placed on a “Do not call” listAfter investigating this matter closely, we found that Mrs*** *** *** had multiple phone numbers on her account Our team has taken the necessary steps to ensure that Mrs*** *** *** does not receive any prerecorded calls/messages in the futureMrs*** *** *** has been placed on the “Do Not Call” list of our auto dialer, we have also placed all information on our “Do Not Call” list through our administrative side, which it will stop all future communication In a conversation that took place on Thursday November 3rd, 2016, between Mrs*** and SaveOnResorts, It was explained to we have placed them in a “Do Not Call” list, and we have taken the necessary measures to ensure they do not receive any future calls/messagesAfter explaining this in detail to Mrs***, she was very pleased with the solutionIt is further understood that if Mrs*** is in need of further assistance, she can contact us, to rectify any future issues or concerns. SaveOnResorts.com has assisted Mrs*** *** *** with her complaint, and we hope that she is satisfied with the outcomePlease contact us at *** if you have further inquiries regarding this complaint.Thank you, *** *** Executive Client Support SpecialistSaveOnResorts.com, LLC***

Dear the Revdex.com of San Diego, We are responding to the notification received for the consumer complaint filed by Mr& Mrs*** * *** (complaint ID ***)We would like to begin with saying that SaveOnResorts.com (SaveOn) does not hold presentations nor do we sell any membershipsSaveOn
provides technology and fulfillment services for vacation clubs In a conversation that took place between Mr*** and SaveOn, Mr*** stated he attended a presentation and was promised a restaurant certificateWe asked if he can provide additional information as far as where the presentation was held, but he mentioned it was not a good time for him as he was not at home and did not have any information with himWe provided him with our contact number and informed him that we are happy to assist further once he can provide us with additional information pertaining to the presentation he attendedHe agreed and appreciated the follow up call We would like our name removed from this complaint, as we do not host presentations so we believe this complaint was filed against the wrong entityPlease contact us at 858-625-if any additional information is needed Best Regards, SaveOnResorts.com

Dear the Revdex.com of San Diego,
I am responding to the notification received for the
rejected consumer complaint filed by Mrs*** *** (complaint ***)
SaveOnResorts.com provides customer service and reservation fulfillment
services on behalf of the client, *** ** *** *** ***We fully admit
that we are at fault for the system error that occurred and resulted in the
incorrect flight bookingWe refunded the member in full for both her flight
and hotel reservations and we offered to provide assistance with any future
travel plans
We feel that we have provided sufficient resolution to the
portion of the complaint that relates to SaveOnResorts.comWe encourage Mrs
*** to reach out to *** ** *** *** *** to obtain a refund for the
contractual fees purchased for the membership
Thank you,
Jennifer Lekas
Operations Coordinator
SaveOnResorts.com, LLC
***
***