Transcend Communications Inc

Please see the attached response regarding Complaint #*** from Mr& Mrs*** ** *** . Feel free to reach back with any questions, concerns, or comments. Thank you,SaveOnResorts.com, LLCMain Line: (858) 625-0630Office Fax: (877) 377-

Dear the Revdex.com of San Diego,
I am responding to the notification received for the
rejected consumer complaint filed by Mr*** *** (complaint ID ***)
The outside marketing company that explained the Travel
Savings Passport as being a credit versus a savings code, is not claiming
responsibility for the accusationSaveOnResorts.com has been completely
straight forward about our product, Travel Savings Passport and what we can
offerAlthough SaveOnResorts.com is unaffiliated with the marketing company,
Global Travel, who made the “$credit” offer to the member, we understand
why Mr*** feels SaveOnResorts.com should be responsible for issuing the
$credit
We have attempted to contact Mr*** via phone and email
and propose a solution, which would allow him to book $worth of travel, at
the hotel, resort or accommodation of his choosing, however we have yet to hear
back
We would like to apologize that the Travel Savings Passport
product was misrepresented and we want to ensure that Mr*** is satisfied
with the outcome of this complaintWe encourage Mr*** to contact our team
so that we can provide a resolution to this complaint
Thank you,
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
***
***

Dear the Revdex.com of San Diego, ?
I am responding to the notification received for the consumer
complaint filed by Ms*** *** (complaint ***)The filed complaint
states that the flight that Ms*** booked was not the same flight that the appeared
on the confirmation and therefore
would like a refund for the flight
After a thorough investigation, it does not appear to be an
internal error in our systemIt is not possible for the system change or
modify information from the booking page to the confirmation
We attempted to reach out to the member on several occasions
to speak with her about her options for the reservationWe called the member
at (253)468-on August 6, and August 7, to explain her options however
we were unable to reach her on both attempts
We also reached out to Ms*** via email on August 6,
and August 7, to offer compensation, in the form of double reward credits
for any inconvenience this may have caused
SaveOnResorts.com has attempted to reach Ms*** and offered
to provide double the reward credits of the booked reservationWe hope that she
is satisfied with the outcomePlease contact us at 858-999-if you have
further inquiries regarding this complaint
Thank you,
?
*** ***
Operations Coordinator
SaveOnResorts.com, LLC
***
(877)737-

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[I am not the owner of the account? I find it incredibly insulting and seemingly par for course that *** did not even bother to check who the actual account owner was? By offering double rewards credit, they're rewarding the account holder, my father? I am the beneficiary of the account? Double rewards are completely worthless to me when I have no way of redeeming them.]
Regards,
*** ***

I am currently working with someone from Save-On-Resorts who is assisting me with contacting *** *** ***.? I finally got a call from *** *** *** today which is a huge accomplishment and after that person researches my complaint, hopefully I will be able to get both the complaints on Save-On-Resorts and *** *** *** resolved.? Time will tell?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
?
Regards,
[redacted]

? Hi [redacted],At this point, it seems resolved? I won't know for sure until I try to use their credit, but I assume all is well.[redacted]

? ? Dear Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Ms*** *** (complaint ID ***)SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by Best Value, Inc to provide technology for their vacation club
Best Value GetawaysSaveOn has no part in any marketing, selling, management or administration of Best Value Getaways travel club or any of its members’ contracts; SaveOn solely provides technology for the members’ website, http://members.bestvaluegetaways.com, which is accessed and available for Best Value Getaways membersThe filed complaint references that Best Value Getaways misrepresented themselves as Save On ResortsIn a conversation that took place on March 6, 2018, between Mr& Mrs*** *** and SaveOn, it was explained that SaveOnResorts.com only provides technology and fulfillment services to Best Value GetawaysWe also clarified that any payments made during contract signing is between the members and Best Value GetawaysIf further assistance is needed, we urge Mr& Mrs*** to contact Best Value Getaways via phone at 570-883-In addition during our call, we let Mrs*** Know we would be addressing this issue with the president of Best Value Getaways as per our fulfillment agreement with Best Values, Inc., this is an inappropriate way to describe the relationshipWe also agreed to follow up with Best Value Getaways Accounting department to see where they are with refund for Mrs*** as she mentioned that she spoke with someone in Best Value Getaways accounting department but wants to make sure the process is in motion.? We spoke with Mike Carbonaro from Best Value Getaways Accounting department who has confirmed they processed the full refund on March 6, We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, promotion, contracting or management of Best Value Getaways or member refundsPlease contact us at 858-625-if you have further inquiries regarding this consumer complaintThank you, SaveOnResorts.com

Dear the Revdex.com of San Diego, Thank you so much for contacting us.? SaveOnResorts.com is a technology company.? SaveOnResorts.com only provides technology services and customer service for *** *** platforms/ websites that have authorized us to be their licensed technology company.? We do not hold presentations, we do not sell memberships, and we do not collect membership payments.? The complaint filed references the purchase of a *** *** *** membership sold by the salesman *** ***We have sent an email to *** *** *** in hopes that they can have this situation rectified? for Mrs*** ***We understand that Mrs*** *** is currently on vacation, but upon her return, we would be happy? to further assist if necessary.? Please let us know if additional information is necessaryThank you.? ? Best Regards, SaveOnResorts.com, LLC

Dear Revdex.com of San Diego,I am responding to the notification received for the consumer complaint filed by Mrs[redacted] (complaint ID [redacted])SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by The Leisure Group, LLC? to provide technology for their vacation club,
American Travel PartnersSaveOn has no part in any marketing, selling, management or administration of the American Travel Partners travel club or any of its members’ contracts; SaveOn solely provides technology for the members’ website, American Travel Partners, which is accessed and available for American Travel Partners members.The filed complaint references that Mrs[redacted] had attended a presentation after being offered free cruise tickets and had never received the promised reward.In a conversation that took place on 6/19/2017,? between Mrs[redacted] and SaveOn, it was explained that SaveOnResorts.com only provides technology and fulfillment services to American Travel PartnersThey provide their own customer service and we have provided her with a contact number [redacted]? to reach out to this company and have requested they contact her as well.We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, promotion, contracting or management of American Travel Partners or member refunds.? Please contact us at [redacted]? if you have further inquiries regarding this consumer complaint.Thank you,? ? ? ? ? ? ? ? ? SaveOnResorts.com, LLC?

Dear Revdex.com Of San Diego, I am responding to the notification received for the rejected consumer complaint filed by Mr[redacted] E[redacted] (complaint ID [redacted]) In a conversation between Mr[redacted] and SaveOn, it was explained again SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by businesses to provide technology and fulfillment servicesWe do not host presentations Upon conducting further investigation, we were able to determine Mr[redacted] attended a presentation at The Godfrey Hotel & Cabanas TampaWe reached out to the property at 813-574-and spoke with a woman named [redacted] who worked with The Godfrey Hotel & CabanasDuring that conversation, [redacted] mentioned she would be able to further assist and provide Mr[redacted] information about the individuals who booked the conference room for the presentationWe were able to pass this onto Mr[redacted] so he could gather additional information to get in contact with the company who held the presentation We feel we have assisted Mr[redacted] by investigating his concerns and helping to facilitate communication with the company who promised the vouchers and [redacted] gift cardSaveOn does not host presentations, nor do we provide incentives or gifts for attending presentations therefore we are not the company who should be held responsible to fulfill these incentivesPlease contact us at 858-625-[redacted] if you have further inquiries regarding this consumer complaintBest Regards, SaveOnResorts.com, LLC

Hello,This member contacted us on October 29th regarding the flight reservation in question? Once we confirmed that this error was caused by our vendor, we spoke to them on November 5th, and informed them that if they needed to cancel the flight, we would issue a full refund? If they
elected to keep the flight, we would still refund them 50% of the cost for the confusion caused by our flights vendor? The customer elected to receive the full refund, which has been processed and the customer informed? They will see the full amount of the flight, $USD, post back to their account within - business days? With regards to the cost of their membership, SaveOnResorts.com did not sell them their membership, so we are unable to offer any refund associated with their membership purchase? With regards to their September vacation, that matter is unrelated to their flight booking? They completed that vacation without issue to our knowledge? Please let us know if we can provide further information on this matter.? Regards,SaveOnResorts.com

? SaveOnResorts.com, LLC La Place Court, Suite 100Carlsbad, CA 92008? Dear the Revdex.com of San Diego,? I am responding to the notification received for the consumer complaint filed by [redacted] (complaint ID [redacted])The complaint is in reference to being removed
from "member" list, stop renewal calls and to assure no invoices are due.? We attempted to call Mrs [redacted] today 08/10/at 10:07am PST, unfortunately there was no answer and voice mail box did not allow for SaveOnResorts to leave voice message? We wanted to inform Mrs [redacted] that we've reviewed the complaint and have removed her from our automated caller list, in additional we have removed all contact information (phone & email) from the account? With regards to the invoices received from Premium Member Services, we have removed Mrs [redacted] name from electronic renewal system? She will not receive any additional invoices due to that there's no outstanding payments on the account? ? All of Mrs [redacted]'s requests have been fulfilled as requested? If Mrs [redacted] has any further questions or concerns I would encourage her to contact myself at (858)999-ext [redacted]? ? Regard,? [redacted]Client Support |Quality Assurance? office: ? ? ext [redacted]fax: ? 877.377.0101email: [redacted]

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
[redacted]
The men who were making this presentation were selling memberships to SaveonResorts.com? I think it disingenuous for SaveonResorts.com to suggest that they know nothing of the efforts these con artists were making on their behalf? When I spoke on the phone with the representative of SaveonResorts.com, I was told they were going to conduct an investigation, to include contacting hotel personnel where the sales event was held? They aren’t telling the whole story? Unless I am made whole in this matter through the issuance and receipt of a $prepaid [redacted] card, as was promised, I intend to refer the matter in a formal complaint to Attorney General Pam Bondi, State of Florida.Thank You for your continued attention to my complaint.? Sincerely,? [redacted]¡

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and find that this resolution helpful but not complete..? .? If they are connected with [redacted],? as printed in our brochure they should be able to give us a contact ,number, address or location for us to further cut ties with this company and they have not been able to give us this informationHow can that be? If they are involved with the company as is printed on our information packet ,they have the? responsibilities to uphold any consequences of that companies failure to uphold their part of the contractWe do accept the refund of the air fare and hotel charges, but still want a refund of all monies paid to, [redacted],$initial charge for membership and renewal of $total $Any help in resolving the whole problem is much appreciated
Regards,
[redacted]

Revdex.com:
I have reviewed the? response made by the business in
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
[redacted]

Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mr[redacted], (complaint ID [redacted])SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by The [redacted] Group, LLC to provide technology for
their travel club, [redacted] Network (WIN)SaveOn has no part in any marketing, selling, management or administration of WIN travel club or any of its members’ contracts; SaveOn solely provides technology for the members’ websiteThe filed complaint references that Mr[redacted] was offered various travel vouchers in exchange for attending a sales presentationSaveOn does not have presentations and we do not take any part in the marketing or solicitation of WINWe are not responsible for fulfilling any incentives or gifts offered before, during or after the sales presentation In a phone call that took place between Mr[redacted] and SaveOnResorts.com on June 17, 2016, we explained our contractual relationship with WINWe informed Mr[redacted] that we are two separate business entities and only provide technology and fulfillment services for WINIn an attempt to expedite a resolution, SaveOn has informed WIN of Mr[redacted]’s issue and if he needs further assistance we urge him to contact WIN at (858)649-We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, contracting or management of the [redacted] Network.? Please contact us at 858-999-if you have further inquiries regarding this consumer complaint [redacted]

Dear Revdex.com of San Diego,? We are responding to the notification received for the consumer complaint filed by M[redacted] (complaint ID [redacted])SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted to provide technology and fulfillment servicesSaveOn does not host
presentations nor do we offer the incentives mentioned in this complaint.? The filed complaint references that Mrand Mrs[redacted] attended a sales presentation on March 2, at 1:pm at the Godfrey Beach Resort Hotel in Tampa, FL and were promised incentives for attending[redacted], who identified himself as a Vice President of the company made the presentation and another fellow named [redacted] met with Mrand Mrs[redacted] privately to try to close a deal requiring immediate paymentThey decided not to purchase and were given two application forms for the travel voucher and the restaurant certificate but was not given the $prepaid [redacted] Card that was mentioned in the mailer they received to attend the presentation.In a conversation that took place on Friday, March 9, between Mr[redacted] and SaveOn, it was explained that SaveOnResorts.com only provides technology and fulfillment servicesWe also clarified that [redacted] and [redacted] are not part of SaveOnMr[redacted] stated the flyer stated Vacation Getaways and we informed him that SaveOn has no association with them.? We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the presentation incentives, [redacted]eting, selling, promotion, contracting or management of Vacation GetawaysPlease contact us at 858-625-[redacted] if you have further inquiries regarding this consumer complaint

Please find attached our response regarding Complaint #[redacted] from Mr[redacted] E[redacted]Feel free to contact us with any further questions, concerns, or comments.? Best Regards,Your SaveOnResorts.com TeamMain: ###-###-####Fax: ###-###-####