Please do not transport via Transit SystemThey went back on their promise and would not deliver within 15-working daysIt would be over working days now!!!Me and family are meanwhile sleeping on the floor for last one monthCondition is horrible especially for the kidsGod save us from such transporters
Carrier liability is limited to cents per pound and that is why we offer additional coverage The majority of our customers purchase the additional coverage This customerafter discussing it with others at his company decided not to They signed the terms and conditions that fully explained the limited liability They are now asking for their claim to be paid anyway If they had purchased the additional coverage, we would not be having this conversation This would be the equivelant of deciding not to purchase car insurance, getting into an accident and then contacting Allstate to see if they would be willing to pay the claim
First, I would like to apologize for the extremely poor service on your shipment We handle thousands of shipments a year and it is extremely rare when one goes as poorly as this one We will absolutely issue a full refund to the credit card on file
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is inaccurate, and in what has become typical, Transit Systems is practically blaming me for their incompetence at every level Let me address some of this response: First, yes, our sales rep left on maternity leave, but she made her clients aware that she was leaving and that they could rely on our support team as well as other sales reps if issues came up Tt no point was I ever told she was going on maternity leave Only after initial issues came up did I email her I received an out of office response If they can document in any way I was told this, please do soYes, the shipment was put on a truck with other shipments because we consolidate shipments in order to cut down on price This is not the complaint My boxes literally were mixed up with other people's boxes in separate areas of the truck I witnessed this when I walked on and found one rugSarah is a new worker at our carrier and in an attempt to appease the client after he screamed and cursed at her, she over promised the [redacted] of the rug No one ever cussed at anyone I did express my frustration at the complete lack of communication, over-promising, under-delivering, etc Sarah told me the rug was being sent via [redacted] ** After days, it hadn't arrived When I followed up, she told me management declined When I followed up No call from her at all As for his issue with not receiving calls back, we were not aware that he was in contact with the carrier as they were trying to work with him directly until he called our office over a week after the delivery happened That is because [redacted] Moving failed to identify that they are different from Transit Systems Only after weeks did Sarah tell me I needed to reach out to Transit Systems directlyMy impression was they actually did not want me to notify Transit Systems I did so immediately Sadly, the follow up and communication has been as bad as [redacted] *** When I was given the information I was in the middle of training a new employee and had to wait to call him back until after pm EST, that wasn’t quick enough for him so he called in about an hour before I had planned to call him As is typical, they promised to call me back in a specific time frame, and didn't The box is important to me, and their general lack of follow up and concern is telling 1- The carrier is doing everything they can to find the box They’re staying in contact with other clients and they’re searching their warehouse I would not know anything about the follow up with other clients because I haven't received one phone call for follow up to this from Transit Systems No email No communication Nothing2- People often claim that items are stolen when they have been lost or misplaced We have a long standing and strong relationship with this carrier, this is an exception to the rule in our eyes, which is why we continue to work with them Similar claims of theft can be viewed here: [redacted] here: [redacted] and here: [redacted] I'll let that speak for the reputation of [redacted] Moving and who Transit Systems chooses to have a relationship with 3- He will NOT receive a full refund We recognize that he has been inconvenienced but as we did complete the pickup and did deliver nearly all of the items there is no grounds for a full refund Not performing the service paid for is not an inconvenience I paid to have items shipped They were picked up, they were not all delivered Lost boxes are not covered in the Terms provided I am in contact with my attorneys on this piece as well Ed Trompke at Jordan Ramis can be reached at ###-###-#### any time I will pursue this until I receive my box, insurance funds, and a refund at this point I feel the business response is pretty typical for the way they operate and why I reject the response Regards, [redacted]
We never promise specific time frames without checking with our carrier first and there is no proof that this was requested at the time of booking If she had noticed that it wasn’t on the contract at the time of booking then she should have called in immediately- I didn’t hear about this request until after it was picked up! Our terms and conditions clearly state that it takes 15-business days from pickup to delivery and we delivered in less than that- this picked up on 5/and it delivered on 6/( business days- we do not count weekends and we do not count Memorial Day.) The pickup was admittedly a mess Our carrier contracted a crew that behaved the exact opposite of how we would like them to behave They arrived in a rented van, instead of a truck, claimed they had never moved furniture before, and bribed our client for a tip in order to “not charge them extra for added on pillows.” The client called in in the middle of the pickup and I immediately went on the offensive, trying my best to fix the situation I had the carrier send us pictures and the inventory of the pickup to ensure that all of the items were there and packaged correctly The carrier sent me pictures mid packing and while I requested pictures of the items before they were packed and again to see the full packing- I never received them Since I’m not in the Midwest location I cannot force them to give me more than what I received We usually don’t provide these pictures for our clients, but I got them to try to set their minds at ease While I understand their frustration in not having exactly the picture they asked for, we were not required to submit them, and everything arrived in good condition, so why continue to complain about it? When I spoke to them during the pickup process I told them at the end of the shipment we would assess the situation and if a refund was necessary, we would process one I was not aware that this had delivered as they contacted the Revdex.com instead of contacting us and our dispatcher told us it would deliver this week- so it actually arrived early We would be willing to give a $refund for the inconvenience and concern that was caused at the pickup
Transit Systems exceeded any expectation I had for a moving service My large sectional couch traveled from Iowa to Los Angeles in months time The two men who dropped it off were so pleasant, got the job done in record time (with record heat outside I might add!) and made sure I was satisfied before they leftWill definitely use Transit Systems again and recommend to all my family and friends
The customer did buy Moving Insurance Itemized coverage for a hutch with glass doors The item that was damaged was a dining room table There was no insurance on that piece The Terms and Conditions state that all orders are subject to extended timeframes and delivery dates are never guaranteed
TSI Job #: id="lblOrderId" [redacted] Quoted On:03/28/Booked On:03/28/Service Booked:WhiteGlove Shipment (P/U) Date: Thursday, April 14, Pickup Location: Sugar Land, TX Quoted Shipment Weight:500.00lbs Estimated Delivery Date: [redacted] Shipment Destination: Farragut, TN Insurance Purchased:Moving Insurance SHIPMENT NOTES: Hello ***,Your shipment was picked up on 04/14/Shipments are expected to deliver within business daysOnce the truck route is planned, dispatch will contact you to hours in advance with an estimated delivery date and time frame.Thank YouTransit Systems ###-###-#### Note: We do our best to accurately track the piand delivery of your shipmentUnfortunately, we do not have the same tracking capabilities or tracking systems in place as companies like [redacted] and ***Our shipments are handled by over the road crews that are responsible for several pick- [redacted] and deliveries on each trip that they makeThere are many factors that can delay our crews and that makes it difficult for us to pinpoint time frames well in advanceTypically, you will receive a call to hours in advance of your actual pick up/delivery appointment with an accurate date and time frame
The customer was booked at lbs We only charged the card one time when the order was booked The customer called in and spoke to several sales reps before booking lbswas discussed, but it booked at lbs There were medium boxes Medium boxes are estimated to weigh 35-lbseach So the quote based on industry standards is what we used The customer booked at lbs and we charged him for this weight one time
I loved Transit Systems, Inc.! Throughout the entire process, the company was kind, understanding, helpful, and went above and beyond the call of dutyThe people manning the phone were so kind that I was literally taken aback because of how sincere they were and seemed to legitimately want to help meThroughout the process, no one ever seemed stressed out or frustrated, or treated me like I was just another business transactionThey're also the cheapest way to move that I could find! Lowest price and best character -- how could you say no to that?
First, I would like to apologize for the issues that occurred with your daughter's shipment Secondly, I will be issuing a full refund of $We have been in business for years and arrange for close to shipments per year We have a select group of carriers that we use to handle our shipments and have been doing business with them for years YRC handled your daughter's shipment and they are one of the oldest, largest and most trusted carriers in the less than truckload industry They are certainly not perfect (no carrier is) They were required to call to set up a delivery appointment on the 11th and failed to do so (incorrectly thinking that they were doing a commercial delivery and someone would be on hand all day) We called YRC and spoke with [redacted] who assured us that she would schedule a 9:am delivery for the 12th Apparently, the dispatcher failed to inform the driver [redacted] Director of Operations
We had a very positive experience with Transit Systems, IncThe gentlemen that packed up the furniture from the point of origin were on time, very pleasant, and were easy with our itemsThey were packed up very well, and then delivered to our destination on time and in the exact same shape they were in originallyBoth my parents and my husband and I will definitely use their services again if the need arises
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I can understand that Kim wants to prevent further monetary loss for her employer As a business owner I know that one cannot always satisfy ones customers Transitsystems entered in a professional contract to transport one item I had called many different movers that stated that they did not deal with antiques or that they needed to have a certain weight to be able to provide moving services I was happy to be told by companies that could not handle the move for one item that they were honest and told me so immediately Transitsystems is not an honest business They do not provide a service Their goal is to work as agent to find services Yet when they cannot deliver they pull back and state that they only locate the movers This way no one is accountable for the consumers loss This is completely uncacceptable I never at any time told Kim that I did not want the mirror replaced Her company failed to communicate with the subcontracted moving agent to know where or when the mirror was actually brokenFor Kim to state that the mirror was being repaired by [redacted] is an absolute lie The mirror would have to be ordered and sent Their are mirror companies on the internet that deliver all over the United States Not transporting the fireplace surround to wait for a mirror that had to be custom ordered is not a reason for the fireplace surround to have further delay I was having a special 1920's party where the fireplace was to be the center for photos The item still needed to be prepared for the party which could not be done because Transitsystems did not even know where the mirror was This is when I tried to contact my xhusband to locate and move the item for me This is when Transitsystems immediately charged my credit card for the remainder of the move When I had made agreement with Jerome from Transitsystems I specifically told him that I would only pay half so that if there was were to long of a delay I would find another mover and try to recover any losses later Transitsystems are unaccountable for the items of the client They never intended to give me any refund until they saw that there was already a complaint with the Revdex.com Again I paid for a move from Cleveland Ohio to Woodland Hills California for an antique fireplace surround with an antique mirror The mirror as seen in the photos is very large and is most of the charm of the fireplace Transitsystems could not deliver so they should have to pay for a replacement mirror and the moving fee They provided nightmare service (rudenesss, sneakiness, unaccountability and completely irresponsible.) Regards, [redacted]
Extremely easy and very satisfying experience shipping furniture from the east coast to Colorado The quote process was painless, and once I decided to ship the furniture everything went like clockwork Furniture was packed and protected extremely well, and arrived in great condition
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I never calledAll correspondence was via email as, mentioned multiple times, I am living in a foreign countryPick ups were not remoteMinneapolis is a huge metropolitan areaDrop off was minutes outside of the largest city in Utah, in a huge suburban development Every time I contacted this company I was given the run aroundI've saved every single email and can deliver proof to my inquiries and their obvious lack in organizationI do things in writing for a reason Regards, [redacted]
It’s disappointing that the client has decided to take this action and attempt to deface our reputation with lies We have been in contact with her on numerous occasions through email and by phone We have stacks of emails and notated phone calls to back this up The only time we refused to email her was when she still contacted us about refunds (which she claims here she has given up on) and we were aware of this complaint- it is best to handle these issues through the Revdex.com from this point forward She’s also lying about the time frames Our terms and conditions are clear that it generally takes 10-business days for pickup and 15-business days for delivery- her items were delivered on the 20th business day She had the quote for a few weeks and dragged her feet on booking, booking days before she had to have it picked up- which we made happen We have emails from Isaac (her sales rep) to her explaining that it takes time and that our drivers are over the road trucks The routes are usually made a week in advance, at best, never months in advance There would be no way for us to know upfront exactly when things delivered If that were the case, we would have many more happy customers as we would know at the time of booking exactly where their pickups and deliveries would fall on the schedule As our system stands today, that is simply not possible! Yes her 2nd payment was taken, it is our system to take ½ payment at the time of booking and ½ payment between pickup and delivery We did tell her we would discuss compensation due to inconveniences after her shipment delivered but we only discuss these options after delivery and after full payment She did request to speak to someone besides Isaac because she insists that he is unprofessional, though we have yet to see any proof of that He stayed in touch with her, even when he was out of the office due to illness, and brought any issues to the attention of our resolution team as soon as they surfaced We apologize that Ryan was away on vacation during her issues with delivery and damages but Tim, Megan (whom the client insists is a secretary but we’ve told her time and time again that she is a support rep and resolutions specialist, we have no secretaries in our entire company) and Jessica were in touch with her nearly on a daily basis She reported the damages on the 6th of July and we immediately reached out to the insurance rep who would handle this We told her that these claims take time, but within days she was demanding a response- that doesn’t happen with any insurance process We acknowledge that there are issues with damaged and missing items, and we apologize for the inconvenience that causes Our team is working to find the items and at this point she should have heard from the insurance company on how to file the claim We will do what we can to assist her in this process, but we are not the insurance company, we cannot force them to work faster or to give the results she expects As for her friends move, we cannot change our competitors pricing or systems We have our system and we are very upfront about time frames and how things work If she was not happy with the quote and time frames, she should not have booked with us We have not “gotten away” with anything She purchased insurance, she has to wait for the claims process She spoke with several of our reps on many occasions and though she’s now lied to the Revdex.com stating that she is no longer contacting us, she has continued to contact us We picked up and delivered in the time frames that we laid out for her and even rushed to pick up her order within a few days of her booking We’ve done everything we can to make this client happy but nothing will satisfy her short of a full refund- which she will not receive Response to desired outcome: we have submitted her claim and have no control over it as we are the moving company, not the insurance company She has blanket coverage so everything that was shipped should be covered but it will ultimately be up to the insurance company to decide what is paid out
Scheduling the transit, service and pricing were good but follcommunication while in transit was poor Also, delivery was late and no communication there either
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The customer service agent, Carol T [redacted] did a very good job with submitting a timely quotation, answering my questions, and facilitating the shipment of a Grandfathers ClockThe pick- up and packing were accomplished on time and the delivery was made as reported to usI would definitely recommend this company for moving your items
We were very pleased with our experience they arrived for pickup when they said they would and the driver was helpful and courteous On recieving end they delivered when they said they would and none of the boxes were damaged
Please do not transport via Transit SystemThey went back on their promise and would not deliver within 15-working daysIt would be over working days now!!!Me and family are meanwhile sleeping on the floor for last one monthCondition is horrible especially for the kidsGod save us from such transporters
Carrier liability is limited to cents per pound and that is why we offer additional coverage The majority of our customers purchase the additional coverage This customerafter discussing it with others at his company decided not to They signed the terms and conditions that fully explained the limited liability They are now asking for their claim to be paid anyway If they had purchased the additional coverage, we would not be having this conversation This would be the equivelant of deciding not to purchase car insurance, getting into an accident and then contacting Allstate to see if they would be willing to pay the claim
First, I would like to apologize for the extremely poor service on your shipment We handle thousands of shipments a year and it is extremely rare when one goes as poorly as this one We will absolutely issue a full refund to the credit card on file
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is inaccurate, and in what has become typical, Transit Systems is practically blaming me for their incompetence at every level Let me address some of this response: First, yes, our sales rep left on maternity leave, but she made her clients aware that she was leaving and that they could rely on our support team as well as other sales reps if issues came up Tt no point was I ever told she was going on maternity leave Only after initial issues came up did I email her I received an out of office response If they can document in any way I was told this, please do soYes, the shipment was put on a truck with other shipments because we consolidate shipments in order to cut down on price This is not the complaint My boxes literally were mixed up with other people's boxes in separate areas of the truck I witnessed this when I walked on and found one rugSarah is a new worker at our carrier and in an attempt to appease the client after he screamed and cursed at her, she over promised the [redacted] of the rug No one ever cussed at anyone I did express my frustration at the complete lack of communication, over-promising, under-delivering, etc Sarah told me the rug was being sent via [redacted] ** After days, it hadn't arrived When I followed up, she told me management declined When I followed up No call from her at all As for his issue with not receiving calls back, we were not aware that he was in contact with the carrier as they were trying to work with him directly until he called our office over a week after the delivery happened That is because [redacted] Moving failed to identify that they are different from Transit Systems Only after weeks did Sarah tell me I needed to reach out to Transit Systems directlyMy impression was they actually did not want me to notify Transit Systems I did so immediately Sadly, the follow up and communication has been as bad as [redacted] *** When I was given the information I was in the middle of training a new employee and had to wait to call him back until after pm EST, that wasn’t quick enough for him so he called in about an hour before I had planned to call him As is typical, they promised to call me back in a specific time frame, and didn't The box is important to me, and their general lack of follow up and concern is telling 1- The carrier is doing everything they can to find the box They’re staying in contact with other clients and they’re searching their warehouse I would not know anything about the follow up with other clients because I haven't received one phone call for follow up to this from Transit Systems No email No communication Nothing2- People often claim that items are stolen when they have been lost or misplaced We have a long standing and strong relationship with this carrier, this is an exception to the rule in our eyes, which is why we continue to work with them Similar claims of theft can be viewed here: [redacted] here: [redacted] and here: [redacted] I'll let that speak for the reputation of [redacted] Moving and who Transit Systems chooses to have a relationship with 3- He will NOT receive a full refund We recognize that he has been inconvenienced but as we did complete the pickup and did deliver nearly all of the items there is no grounds for a full refund Not performing the service paid for is not an inconvenience I paid to have items shipped They were picked up, they were not all delivered Lost boxes are not covered in the Terms provided I am in contact with my attorneys on this piece as well Ed Trompke at Jordan Ramis can be reached at ###-###-#### any time I will pursue this until I receive my box, insurance funds, and a refund at this point I feel the business response is pretty typical for the way they operate and why I reject the response Regards, [redacted]
We never promise specific time frames without checking with our carrier first and there is no proof that this was requested at the time of booking If she had noticed that it wasn’t on the contract at the time of booking then she should have called in immediately- I didn’t hear about this request until after it was picked up! Our terms and conditions clearly state that it takes 15-business days from pickup to delivery and we delivered in less than that- this picked up on 5/and it delivered on 6/( business days- we do not count weekends and we do not count Memorial Day.) The pickup was admittedly a mess Our carrier contracted a crew that behaved the exact opposite of how we would like them to behave They arrived in a rented van, instead of a truck, claimed they had never moved furniture before, and bribed our client for a tip in order to “not charge them extra for added on pillows.” The client called in in the middle of the pickup and I immediately went on the offensive, trying my best to fix the situation I had the carrier send us pictures and the inventory of the pickup to ensure that all of the items were there and packaged correctly The carrier sent me pictures mid packing and while I requested pictures of the items before they were packed and again to see the full packing- I never received them Since I’m not in the Midwest location I cannot force them to give me more than what I received We usually don’t provide these pictures for our clients, but I got them to try to set their minds at ease While I understand their frustration in not having exactly the picture they asked for, we were not required to submit them, and everything arrived in good condition, so why continue to complain about it? When I spoke to them during the pickup process I told them at the end of the shipment we would assess the situation and if a refund was necessary, we would process one I was not aware that this had delivered as they contacted the Revdex.com instead of contacting us and our dispatcher told us it would deliver this week- so it actually arrived early We would be willing to give a $refund for the inconvenience and concern that was caused at the pickup
Transit Systems exceeded any expectation I had for a moving service My large sectional couch traveled from Iowa to Los Angeles in months time The two men who dropped it off were so pleasant, got the job done in record time (with record heat outside I might add!) and made sure I was satisfied before they leftWill definitely use Transit Systems again and recommend to all my family and friends
The customer did buy Moving Insurance Itemized coverage for a hutch with glass doors The item that was damaged was a dining room table There was no insurance on that piece The Terms and Conditions state that all orders are subject to extended timeframes and delivery dates are never guaranteed
TSI Job #: id="lblOrderId" [redacted] Quoted On:03/28/Booked On:03/28/Service Booked:WhiteGlove Shipment (P/U) Date: Thursday, April 14, Pickup Location: Sugar Land, TX Quoted Shipment Weight:500.00lbs Estimated Delivery Date: [redacted] Shipment Destination: Farragut, TN Insurance Purchased:Moving Insurance SHIPMENT NOTES: Hello ***,Your shipment was picked up on 04/14/Shipments are expected to deliver within business daysOnce the truck route is planned, dispatch will contact you to hours in advance with an estimated delivery date and time frame.Thank YouTransit Systems ###-###-#### Note: We do our best to accurately track the piand delivery of your shipmentUnfortunately, we do not have the same tracking capabilities or tracking systems in place as companies like [redacted] and ***Our shipments are handled by over the road crews that are responsible for several pick- [redacted] and deliveries on each trip that they makeThere are many factors that can delay our crews and that makes it difficult for us to pinpoint time frames well in advanceTypically, you will receive a call to hours in advance of your actual pick up/delivery appointment with an accurate date and time frame
The customer was booked at lbs We only charged the card one time when the order was booked The customer called in and spoke to several sales reps before booking lbswas discussed, but it booked at lbs There were medium boxes Medium boxes are estimated to weigh 35-lbseach So the quote based on industry standards is what we used The customer booked at lbs and we charged him for this weight one time
I loved Transit Systems, Inc.! Throughout the entire process, the company was kind, understanding, helpful, and went above and beyond the call of dutyThe people manning the phone were so kind that I was literally taken aback because of how sincere they were and seemed to legitimately want to help meThroughout the process, no one ever seemed stressed out or frustrated, or treated me like I was just another business transactionThey're also the cheapest way to move that I could find! Lowest price and best character -- how could you say no to that?
First, I would like to apologize for the issues that occurred with your daughter's shipment Secondly, I will be issuing a full refund of $We have been in business for years and arrange for close to shipments per year We have a select group of carriers that we use to handle our shipments and have been doing business with them for years YRC handled your daughter's shipment and they are one of the oldest, largest and most trusted carriers in the less than truckload industry They are certainly not perfect (no carrier is) They were required to call to set up a delivery appointment on the 11th and failed to do so (incorrectly thinking that they were doing a commercial delivery and someone would be on hand all day) We called YRC and spoke with [redacted] who assured us that she would schedule a 9:am delivery for the 12th Apparently, the dispatcher failed to inform the driver [redacted] Director of Operations
We had a very positive experience with Transit Systems, IncThe gentlemen that packed up the furniture from the point of origin were on time, very pleasant, and were easy with our itemsThey were packed up very well, and then delivered to our destination on time and in the exact same shape they were in originallyBoth my parents and my husband and I will definitely use their services again if the need arises
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I can understand that Kim wants to prevent further monetary loss for her employer As a business owner I know that one cannot always satisfy ones customers Transitsystems entered in a professional contract to transport one item I had called many different movers that stated that they did not deal with antiques or that they needed to have a certain weight to be able to provide moving services I was happy to be told by companies that could not handle the move for one item that they were honest and told me so immediately Transitsystems is not an honest business They do not provide a service Their goal is to work as agent to find services Yet when they cannot deliver they pull back and state that they only locate the movers This way no one is accountable for the consumers loss This is completely uncacceptable I never at any time told Kim that I did not want the mirror replaced Her company failed to communicate with the subcontracted moving agent to know where or when the mirror was actually brokenFor Kim to state that the mirror was being repaired by [redacted] is an absolute lie The mirror would have to be ordered and sent Their are mirror companies on the internet that deliver all over the United States Not transporting the fireplace surround to wait for a mirror that had to be custom ordered is not a reason for the fireplace surround to have further delay I was having a special 1920's party where the fireplace was to be the center for photos The item still needed to be prepared for the party which could not be done because Transitsystems did not even know where the mirror was This is when I tried to contact my xhusband to locate and move the item for me This is when Transitsystems immediately charged my credit card for the remainder of the move When I had made agreement with Jerome from Transitsystems I specifically told him that I would only pay half so that if there was were to long of a delay I would find another mover and try to recover any losses later Transitsystems are unaccountable for the items of the client They never intended to give me any refund until they saw that there was already a complaint with the Revdex.com Again I paid for a move from Cleveland Ohio to Woodland Hills California for an antique fireplace surround with an antique mirror The mirror as seen in the photos is very large and is most of the charm of the fireplace Transitsystems could not deliver so they should have to pay for a replacement mirror and the moving fee They provided nightmare service (rudenesss, sneakiness, unaccountability and completely irresponsible.) Regards, [redacted]
Extremely easy and very satisfying experience shipping furniture from the east coast to Colorado The quote process was painless, and once I decided to ship the furniture everything went like clockwork Furniture was packed and protected extremely well, and arrived in great condition
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I never calledAll correspondence was via email as, mentioned multiple times, I am living in a foreign countryPick ups were not remoteMinneapolis is a huge metropolitan areaDrop off was minutes outside of the largest city in Utah, in a huge suburban development Every time I contacted this company I was given the run aroundI've saved every single email and can deliver proof to my inquiries and their obvious lack in organizationI do things in writing for a reason Regards, [redacted]
It’s disappointing that the client has decided to take this action and attempt to deface our reputation with lies We have been in contact with her on numerous occasions through email and by phone We have stacks of emails and notated phone calls to back this up The only time we refused to email her was when she still contacted us about refunds (which she claims here she has given up on) and we were aware of this complaint- it is best to handle these issues through the Revdex.com from this point forward She’s also lying about the time frames Our terms and conditions are clear that it generally takes 10-business days for pickup and 15-business days for delivery- her items were delivered on the 20th business day She had the quote for a few weeks and dragged her feet on booking, booking days before she had to have it picked up- which we made happen We have emails from Isaac (her sales rep) to her explaining that it takes time and that our drivers are over the road trucks The routes are usually made a week in advance, at best, never months in advance There would be no way for us to know upfront exactly when things delivered If that were the case, we would have many more happy customers as we would know at the time of booking exactly where their pickups and deliveries would fall on the schedule As our system stands today, that is simply not possible! Yes her 2nd payment was taken, it is our system to take ½ payment at the time of booking and ½ payment between pickup and delivery We did tell her we would discuss compensation due to inconveniences after her shipment delivered but we only discuss these options after delivery and after full payment She did request to speak to someone besides Isaac because she insists that he is unprofessional, though we have yet to see any proof of that He stayed in touch with her, even when he was out of the office due to illness, and brought any issues to the attention of our resolution team as soon as they surfaced We apologize that Ryan was away on vacation during her issues with delivery and damages but Tim, Megan (whom the client insists is a secretary but we’ve told her time and time again that she is a support rep and resolutions specialist, we have no secretaries in our entire company) and Jessica were in touch with her nearly on a daily basis She reported the damages on the 6th of July and we immediately reached out to the insurance rep who would handle this We told her that these claims take time, but within days she was demanding a response- that doesn’t happen with any insurance process We acknowledge that there are issues with damaged and missing items, and we apologize for the inconvenience that causes Our team is working to find the items and at this point she should have heard from the insurance company on how to file the claim We will do what we can to assist her in this process, but we are not the insurance company, we cannot force them to work faster or to give the results she expects As for her friends move, we cannot change our competitors pricing or systems We have our system and we are very upfront about time frames and how things work If she was not happy with the quote and time frames, she should not have booked with us We have not “gotten away” with anything She purchased insurance, she has to wait for the claims process She spoke with several of our reps on many occasions and though she’s now lied to the Revdex.com stating that she is no longer contacting us, she has continued to contact us We picked up and delivered in the time frames that we laid out for her and even rushed to pick up her order within a few days of her booking We’ve done everything we can to make this client happy but nothing will satisfy her short of a full refund- which she will not receive Response to desired outcome: we have submitted her claim and have no control over it as we are the moving company, not the insurance company She has blanket coverage so everything that was shipped should be covered but it will ultimately be up to the insurance company to decide what is paid out
Scheduling the transit, service and pricing were good but follcommunication while in transit was poor Also, delivery was late and no communication there either
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The customer service agent, Carol T [redacted] did a very good job with submitting a timely quotation, answering my questions, and facilitating the shipment of a Grandfathers ClockThe pick- up and packing were accomplished on time and the delivery was made as reported to usI would definitely recommend this company for moving your items
We were very pleased with our experience they arrived for pickup when they said they would and the driver was helpful and courteous On recieving end they delivered when they said they would and none of the boxes were damaged