Transmission Experts And More

Transmission Experts treated me with the very best quality of service that I have had in a long timeNot only did they do a great job on my car, They also had very friendly and professional people working for them that helped me with all my questionsI highly recommend any of my friends to take their vehicles here

Because my Suburban had 192,miles they would not change the transmission fluid in my vehicle even though I have never had any issues with the transmission They said because my vehicle was so old that it would cause problems with varnish flaking off in the transmission I asked if they were serious and they said they would not change it so I said I guess I would have to go somewhere else I have had my engine oil changed there on a regular basis and they changed the breaks several years ago for over a $since they said a brake caliber had to be replaced Even if their advice may be sound it should be the customers right to be serviced If they wanted to do a test drive or have a waiver that would have been acceptable I thought others needed to be aware of their practices before giving them your business and loyalty

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Obviously you didn't read the complaint ,which doens't suprise me one bit, that states my check engine light is NOT on and wasn't on when I took it to the shop where it is now Just as it wasn't on when I brought it to you It's amazing you can try to tell me what's wrong with it now when you haven't even driven or seen it I have my car back now (after only days, not weeks like you had it) after the drum and clutches were replaced in the transmission and it is running like it's supposed to So YES IT WAS A TRANSMISSION PROBLEM!!!!! And yes I know you drove my car around because #I saw the techs in it and #it came in with a full tank of gas and left with the gas light on And I would hope that you ran diagnostics on it since you kept it for at least weeks every time I brought it back in, which didn't do any good obviously because there was never anything wrong with it according to you I would never bring another vehicle back to you to get worked on and I have let EVERYONE I talk to know the experience I have had with your company And everytime I mention the name of your company I get the same response " [redacted] And now that I've done some investigating I see where a lot of people have sued probably for the same problems I am having I don't see how anyone can live with their selves knowing they are screwing people over I know I will never get any compensation for having to replace a transmission that you supposedly replaced years ago, but if I can keep someone else from having to go through this I will be ok Regards, [redacted]

I BROUGHT MY DAUGHTERS CAR TO TRANSMISSION EXPERTS AND THEY WENT ABOVE AND BEYOND THE "NORM"THEY WILL ALWAYS GET MY BUSINESS THEY WERE KIND AND FAIR AND VERY COMPARIABLE WITH THEIR PRICINGTHANK YOU GUYS

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for your concernWe apologize for any inconvenienceWe checked our call log and apparently your last name and number got misplacedAnytime you have a question and or concern you can always call and always ask for a different service writer as we are all here to assist any customer in any way possibleWe will contact you soon and make arrangements to have the vehicle towed and checked outThank you

transmission expert charge repair standard transmission in my truck within a week of repair I had to take truck back because the hydraulic system had black crude in it I brought it in on Friday they kept it till Monday The transmission went out again on Thursday mourning I had to have truck towed back to my home and and had it back at Transmission expert by hr Thursday Saturday mourning I called to see what was going on with truck they had not looked at it because they were to busy they closed at and still have my truckI am now going to miss another day of work waiting on my truck

We are very sorry to hear you are having problems with your transmission, we are just a phone call away so feel free to contact us anytimeAccording to our records you had the transmission rebuilt on 6-22-and todays date is 03-17-so by our records your warranty was for for yearThat
means we completed our obligation months agoHowever we do appreciate you as a customer and if you bring your vehicle back to us we will make any repairs to your vehicle's transmission free of charge provided that there was no abuse or neglect on your part as to keeping proper fluid levelWe build all transmissions to factory specs however many factors are responsible as to how long the transmission might last, everything from proper fluid levels to computer related devices linked to the car Thank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all "we" should not be used as you told me that you had no need to know a customer nor their vehicleMinor issues - they would be minor except I was left stranded multiple times. Those are major issuesSecond the copy of your warranty provided to me does not state anything about not covering towing cost nor rental cost. I still feel today you should have provided transportation back when two weeks after I was stranded in Stone MountainI did not use foul or ugly language. On the day in question I was right outside of the office door of Jellystone Camp Grounds. There were families and kids that could all hear me as well as the park employees. I have more respect that speak with that language in front of little ears. I have also not had any communication with you nor your staff since that date. I did use the words pitiful, useless, worthless, users and clueless.
Your staff has never been professional. Multiple times when I would call and ask for an update on my vehicle I would be told that it had been ready since the day before but they could not find the time to call me. When I would ask what the problem was, I was always told they would have to ask the mechanic. Your staff would not return calls as they stated they would either. Also I called one day at noon and was told my vehicle would be ready by as requested when it was dropped off the day before. I get there at and it is after when it is readyI took the car to MrTransmission prior to contacting your business. I was told that I needed a total rebuild which would take a week at which I left that business. No other diagnosis was given to me. So I am not sure where your information came from. The Mr. Transmission mechanic was not even aware that we had a camper. Unless you brought that up when you calledPlease advise as to what camper make, model and type I was towing. You would have to have this information to determine the towing specifications. I checked online at the makers site for the towing specs for the exact make and model. And even spoke with your mechanic. The camper I have is well within the towing specs. It was your mechanic that advise us what to buy and where to buy it. Also your office manager was standing their during this as the mechanic used your office computer to go to the website. I would love to see the documentation that you use to determine the towing capacityIt was my decision to leave the camper. No one at any business advise me to leave it or even requested that I leave it. We had plenty of issues coming back as a 1/hour trip took us over hours. That was due to having to stop many, many times since the transmission would act up.
You did check out my vehicle. No work was done on my vehicle as I was quoted an estimate of to dollars. So who ever told you work was done told us a different story. So that makes me trust your business even less. I am not willing to pay you as I have two different diagnosis and at this point do not trust either company and I see how your staff has lied even to you. Therefore my vehicle was put back together and returned. Since that date is has been a paper weight in my drive way
Regards,
*** ***

Sorry for the delayCustomer has had vehicle back for some time nowIssue already resolved

Dear Ms ***, as you well know each time you returned we performed complete diagnostic's checks on your car and there was nothing wrong with the transmission, we road tested it several times and scanned the system for codesThe check engine light was not on, the car performed as it shouldIt is now almost yrs later and you have a check engine light on and a problem you in your story makes me feel like you dont have a transmission problem at all, its possible the cv shaft is broken its not uncommon on that year make and model.We can only offer to help with what were up against right now and the rest is up to you.The fact that we will stand behind our repair even after our obligation has been met should be important to you because I dont think you will find another repair center that would go so far to help there customerWe all make choices and we wish you the best whatever you chooseThank you again for your business ! Thank you *** ***

thank you very much for your business, and we are very disappointed to hear that your experience was not as you hoped forThousands of people have their vehicles repaired or serviced by Transmission Experts every year, and seemed to be extremely satisfiedthanks for bringing your vehicle by before
you went on your tripwe did check it and all seemed wellyou did ask us in the event of a problem what should be done, and we simply said call us in that event 24/7, and we could direct you to any ATRA repair facility close to youthere are thousands of them, and it simply states on your Warranty certificate to call us! you drove all the way to North Carolina, so apparently the vehicle was safe to drive, and then you drove all the way back to Columbus, GA, and then you claim the transmission was bad!? the situation doesn't add upthere are just too many miles between places for it to have any major problems based on my experience to make it from destination 'A' to 'B'! we have reviewed both claims made by ***, and ***, and there are conflicting information on both sides which leaves us to believe they have misdiagnosed your vehicle's problemwe did offer to fix the transmission if you did have a problem, but you would not even give us the opportunity or common courtesy, and you dismissed it as you don't trust uswe have a great reputation and we earned it bar none, and there is no reason not to trust us! we have read your threat letter, and we don't brace that type of behavior, but in good conscious as any good business we will cheerfully give you a refund if you will comply with our policy, and return our product and show a paid bill/invoice for rebuilding or replacing the transmissionthanks you

we always strive to do our very best with every customer, and try to meet their needs as well. according to our records you paid $3,692 for the auto repair and that was on 4/14/2015. sure you had a few minor issues with the transmission as far as leaking lines from the transmission cooler, that was...

fixed at no cost to you, as well as have the vehicle towed from way out of town back to our repair facility for free. (warranty does not cover towing)the prior problems were addressed and handled professionally with out fail. a few weeks ago you called, and told us you broke down out of town, Tennessee you said it was. you were angry and addressed our manager inappropriately using very foul and ugly language, but on top of all the ugliness you dished out, we were professional, kind, concerned, and even courteous. even though you were out of warranty by the mileage we offered to help. so at that point we asked that you bring it to a repair shop nearest you, and you did bring it to a Mr. Transmission in Tennessee. upon their diagnostic Mr. Transmission informed us that the transmission had a minor leak from the overflow valve, due in part of you and company adding too much fluid to the unit, and caused the unit be become way over full. we also were informed you were towing a camper that was way out of towing capacity range causing the transmission to become faulty, and even caused the leak. Mr. Transmission also informed us that with out the camper the vehicle/transmission worked fine, but to address the leak issue, which in fact you decided to leave the camper in Tennessee, and drove all the way back to Columbus, GA with out any problems. once the vehicle was brought to us for further inspection, we did find a leak from the overflow due to excessive fluid, and from a plastic sleeve connecter. this type of transmission can only accept a certain amount of fluid with out causing a problem, as well as the vehicle and transmission are not designed to haul a camper or any type of trailer exceeding the allotted tow capacity, as doing so can cause problems to the transmission itself as well as damage to the engine. so we replaced the faulty connector, and put the transmission fluid capacity back to its proper level at no additional cost to you. again every time you've had a problem or concern, we have been extremely kind and courteous, and professional, as we will with our customers, no matter how a customer feels.
thank you for your business

around five months ago you did bring your 2004 gto in our shop to have the transmission repaired. you had an extended warranty on the transmission. you were also in the process of moving to another state. so after several weeks of working with the warranty company whom sent a private claims...

representative to examine the failure, he determined that the damage was not due to normal wear and tear, and rejected your claim. we as well told you that the extended warranty company might reject your claim due to the damage we found. so after the claim was denied you gave us the ok to proceed with repairs. we also told you the warranty we give does not cover failures due to stress, like broken gears, or torn synchros, ect. we repaired the transmission and told you it was ready, and we even drove it with you, and all was well. you also had additional problems with the drive shaft which we repaired for you as well. the trans unit is here again, and has more problems not due by materials or workmanship. we are going to fix it one more time and we have to tell you to take it easy, your warranty only covers so much. we work very hard for all of our customers and we are never rude, there is no reason to be. we sometimes have to tell you something that you may not want to hear, like why problems keep arising, but that is just being professional. we are waiting on the transmission, and just as soon as it comes in we will have you on the road again.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Obviously you didn't read the complaint ,which doens't suprise me one bit, that states my check engine light is NOT on and wasn't on when I took it to the shop where it is now.  Just as it wasn't on when I brought it to you.  It's amazing you can try to tell me what's wrong with it now when you haven't even driven or seen it.  I have my car back now (after only 4 days, not 3 weeks like you had it) after the drum and clutches were replaced in the transmission and it is running like it's supposed to.  So YES IT WAS A TRANSMISSION PROBLEM!!!!!   And yes I know you drove my car around because #1 I saw the techs in it and #2 it came in with a full tank of gas and left with the gas light on.  And I would hope that you ran diagnostics on it since you kept it for at least 2 weeks every time I brought it back in, which didn't do any good obviously because there was never anything wrong with it according to you.   I would never bring another vehicle back to you to get worked on and I have let EVERYONE I talk to know the experience I have had with your company.  And everytime I mention the name of your company I get the same response "[redacted].  And now that I've done some investigating I see where a lot of people have sued probably for the same problems I am having.  I don't see how anyone can live with their selves knowing they are screwing people over.  I know I will never get any compensation for having to replace a transmission that you supposedly replaced 2 years ago, but if I can keep someone else from having to go through this I will be ok.
Regards,[redacted]

I BROUGHT MY DAUGHTERS CAR TO TRANSMISSION EXPERTS AND THEY WENT ABOVE AND BEYOND THE "NORM". THEY WILL ALWAYS GET MY BUSINESS THEY WERE KIND AND FAIR AND VERY COMPARIABLE WITH THEIR PRICING. THANK YOU GUYS..

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for your concern. We apologize for any inconvenience. We checked our call log and apparently your last name and number got misplaced. Anytime you have a question and or concern you can always call and always ask for a different service writer as we are all here to assist any customer in...

any way possible. We will contact you soon and make arrangements to have the vehicle towed and checked out. Thank you.

Transmission Experts treated me with the very best quality of service that I have had in a long time. Not only did they do a great job on my car, They also had very friendly and professional people working for them that helped me with all my questions. I highly recommend any of my friends to take their vehicles here.

Because my 2002 Suburban had 192,000 miles they would not change the transmission fluid in my vehicle even though I have never had any issues with the transmission. They said because my vehicle was so old that it would cause problems with varnish flaking off in the transmission.

I asked if they were serious and they said they would not change it so I said I guess I would have to go somewhere else.

I have had my engine oil changed there on a regular basis and they changed the breaks several years ago for over a $1000 since they said a brake caliber had to be replaced.

Even if their advice may be sound it should be the customers right to be serviced. If they wanted to do a test drive or have a waiver that would have been acceptable.

I thought others needed to be aware of their practices before giving them your business and loyalty.