Initial Business Response / [redacted] (1000, 5, 2014/11/14) */ This was a communication error on TransNational's partWe will be issuing a refund and no further charges will be made to any of these accounts Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/11/26) */ They are still taking money out of my account without authorization even after I spoke to someone at Transnational saying they will stop taking money out of my account Final Business Response / [redacted] (4000, 14, 2014/12/05) */ This was an error due to TransNational's timing and miscommunication - I believe this has now been resolved but we are available as needed for any further concerns
Initial Business Response / [redacted] (1000, 5, 2014/03/06) */ Spoke with [redacted] and we are working to come up with the necessary documentation to resolve his complaintI explained that TransNational has no affiliation with [redacted] , but that we could assist with his requests and resolution if he can provide any form of letter or email outlining the terms he was offered as explained above
Initial Business Response / [redacted] (1000, 7, 2013/12/23) */ Per the discussion with [redacted] , this account has been closed and all fees have been waivedIf there are any further questions or concerns we have provided contact information so we can assist
Initial Business Response / [redacted] (1000, 7, 2014/01/21) */ We have attempted to contact [redacted] on several occasions and have not received any responseAt this point, we can close the account without any termination fees, but as we have not received any notification to close the account in writing prior to this correspondence, we are unable to refund fees charged while the account remained open and in use Final Consumer Response / [redacted] (450, 11, 2014/01/23) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Stay awayWill [redacted] is pushy, arrogant and self servantVery high pressure sales personWhen I told him I wasn't going with him, he hung upSaid they had no negative reviewsLiar
Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ [redacted] spoke with [redacted] in our Contract Management department and was able to resolve all outstanding account issuesThis complaint should be resolved but we can be contacted directly with an further questions or concerns Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) the credit card processor was cancelled fast without any no fee
Initial Business Response /* (1000, 10, 2015/02/25) */
The concerns involving online reporting and fund availability have been addressed and are in the process of being established for Ms***I believe we have addressed and resolved all concerns at this point, but we are available in
the event that I missed anything
Initial Business Response /* (1000, 5, 2015/02/26) */
I spoke with *** and explained that we would honor her refund request as an exception because we are unable to verify the conversation/call recording in which she indicates she was told the term of her agreement had expiredI also
explained that as performing this refund is in conflict with the terms of the agreement and that all services were provided as indicated in the agreement that we would have to cover this fee out of our pocket and *** agreed to consider us for future processing needs in return for the courtesyI believe all concerns have been satisfied and *** has my contact information for any future questions or concerns
Initial Business Response /* (1000, 5, 2014/07/22) */
This account is closed and no further charges will be applied*** S from TransNational left a message for *** to resolve concerns
Initial Consumer Rebuttal /* (3000, 7, 2014/07/23) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
This is not helpfulI already accomplished closing this account after nearly weeks of trying on 7/16/The issue still remains of being charged a $'early termination fee' and statement fees for July totaling $as outlined in my submitted complaintNothing is resolved at this point
Final Business Response /* (4000, 11, 2014/08/11) */
A refund for the requested amount was submitted on July 30th*** explained at that time that she was satisfied
Initial Business Response /* (1000, 5, 2015/05/12) */
*** spoke on behalf of *** (mother and son) with *** in our Contract Management department and was able to resolve all outstanding account issuesThis complaint should be resolved but we can be contacted directly with an
further questions or concerns
Initial Consumer Rebuttal /* (2000, 7, 2015/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they fixed the issues I had with the machinesI got my refund and accounts closed with no fee
We cancelled over three months ago because it turned out Transnational made claims to sign us up, and every month they have still taken out fees, and every month they apologize and say we are getting our money backWe are still waiting The salesman who signed us up told my husband he can't wait to see us go down, and other things that were very unprofessional The salesman is Rob WFrom Illinois and the girl at the office who keeps on telling us she cancelled us is "Baby" Do NOT sign up with them
Initial Business Response /* (1000, 5, 2015/03/09) */
I spoke with *** this morning in reference to the complaint above*** was very pleasant and explained that she had already come to a resolution with a representative from our contract management staffI confirmed that we are
honoring the terms that where presented to her by our sales associate and apologized for any frustrationI believe this issue is resolved and *** has our contact information for any future concerns
Initial Business Response /* (1000, 5, 2014/08/06) */
This was caused by a systematic billing limitation that resulted in generating a $chargeThere will be no further charges and we will issue the full $refund as requested
The company is terrible for small businessProbably fair for medium to bigThey Go out of their way to not remind you to do companies then won't reimburse once you are in complianceMost processors take care of compliance for youInstead they charge you times your base rate for being out of complianceBy the way, compliance is a joke survey that you have to answer "correctly" tooThis company could care less about client retentionUnless your a big company it makes much more financial sense to pay a higher percentage with no monthly chargeEverything they put in the contract they adhere to, but they charge you more and make you call themThen they say "oops our mistake"Essentially they play dumb and charge more, so I would watch your bill like a hawk
I was a loyal customer for 5.5 years. When I opened another business, I looked closely at my credit card fees and found out that Transnational has higher fees, rates compared to almost everyone. When I called to cancel, they informed me that I was going to be charged a $250 cancellation fee. Hello, I have been with you for 5.5 years and you have been overcharging me for that long. They were uncaring and their response was, to avoid it, you can stay with us. Give me a break, goodbye Transnational.
Initial Business Response /* (1000, 5, 2014/03/05) */
As outlined on the attached agreement, the standardized terms are 3 years. It appears from the help desk notes that the business is closing. I left a message for [redacted] to review options - special accommodations can be made in the event...
of business closure with corresponding documentation.
Final Consumer Response /* (2000, 11, 2014/03/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2014/03/12) */
Left a message for [redacted] in response to his call. No fees to be charged at this time.
Initial Business Response /* (1000, 5, 2014/08/05) */
All fees have been charged per the terms of the processing agreement attached. Section 9 covers transferability and section 13 covers term and termination. If we have failed to fulfill any obligations under this agreement, we will...
gladly remedy promptly. I can be reached at XXX-XXX-XXXX for any further needs.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The copy of the contract they sent was the one we started out with in 2010 even though the dates on their copy are missing or wiped out. Under this contract we were given a credit card machine and charged for two accounts. In 2013 we received a new contract for processing online with one account and a lower fee. Attached is that contract. There is no Termination Clause on this contract.
Final Business Response /* (4000, 9, 2014/08/13) */
Per the version number in the lower right corner of the attached document (Rev. 12/09 - TNB), both versions of the agreement/terms and conditions are identical and both have the same term and termination clause. I have discussed this with [redacted] and believe this issue is resolved. [redacted] has my direct contact information for any further questions or concerns.
Initial Business Response /* (1000, 7, 2014/01/21) */
We have attempted to contact [redacted] on several occasions and have not received any response. At this point, we can close the account without any termination fees, but as we have not received any notification to close the account in writing...
prior to this correspondence, we are unable to refund fees charged while the account remained open and in use.
Final Consumer Response /* (450, 11, 2014/01/23) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Initial Business Response /* (1000, 5, 2014/11/14) */
This was a communication error on TransNational's part. We will be issuing a refund and no further charges will be made to any of these accounts.
Initial Consumer Rebuttal /* (3000, 12, 2014/11/26) */
They are still taking...
money out of my account without authorization even after I spoke to someone at Transnational saying they will stop taking money out of my account
Final Business Response /* (4000, 14, 2014/12/05) */
This was an error due to TransNational's timing and miscommunication - I believe this has now been resolved but we are available as needed for any further concerns.
Initial Business Response /* (1000, 5, 2015/01/06) */
Mr. [redacted]'s account was closed on 9/29/2011 due to an ACH Reject/NACHA violation. This means the account was closed as a result of fees rejecting that Mr. [redacted] owes for services rendered under the processing agreement. The account was...
closed in breach of the terms of the processing agreement. These fees have since been written off - no further action will be taken at this time.
Initial Business Response / [redacted] (1000, 5, 2014/11/14) */ This was a communication error on TransNational's partWe will be issuing a refund and no further charges will be made to any of these accounts Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/11/26) */ They are still taking money out of my account without authorization even after I spoke to someone at Transnational saying they will stop taking money out of my account Final Business Response / [redacted] (4000, 14, 2014/12/05) */ This was an error due to TransNational's timing and miscommunication - I believe this has now been resolved but we are available as needed for any further concerns
Initial Business Response / [redacted] (1000, 5, 2014/03/06) */ Spoke with [redacted] and we are working to come up with the necessary documentation to resolve his complaintI explained that TransNational has no affiliation with [redacted] , but that we could assist with his requests and resolution if he can provide any form of letter or email outlining the terms he was offered as explained above
Initial Business Response / [redacted] (1000, 7, 2013/12/23) */ Per the discussion with [redacted] , this account has been closed and all fees have been waivedIf there are any further questions or concerns we have provided contact information so we can assist
Initial Business Response / [redacted] (1000, 7, 2014/01/21) */ We have attempted to contact [redacted] on several occasions and have not received any responseAt this point, we can close the account without any termination fees, but as we have not received any notification to close the account in writing prior to this correspondence, we are unable to refund fees charged while the account remained open and in use Final Consumer Response / [redacted] (450, 11, 2014/01/23) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Stay awayWill [redacted] is pushy, arrogant and self servantVery high pressure sales personWhen I told him I wasn't going with him, he hung upSaid they had no negative reviewsLiar
Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ [redacted] spoke with [redacted] in our Contract Management department and was able to resolve all outstanding account issuesThis complaint should be resolved but we can be contacted directly with an further questions or concerns Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) the credit card processor was cancelled fast without any no fee
Initial Business Response /* (1000, 10, 2015/02/25) */
The concerns involving online reporting and fund availability have been addressed and are in the process of being established for Ms***I believe we have addressed and resolved all concerns at this point, but we are available in
the event that I missed anything
Initial Business Response /* (1000, 5, 2015/02/26) */
I spoke with *** and explained that we would honor her refund request as an exception because we are unable to verify the conversation/call recording in which she indicates she was told the term of her agreement had expiredI also
explained that as performing this refund is in conflict with the terms of the agreement and that all services were provided as indicated in the agreement that we would have to cover this fee out of our pocket and *** agreed to consider us for future processing needs in return for the courtesyI believe all concerns have been satisfied and *** has my contact information for any future questions or concerns
Initial Business Response /* (1000, 5, 2014/07/22) */
This account is closed and no further charges will be applied*** S from TransNational left a message for *** to resolve concerns
Initial Consumer Rebuttal /* (3000, 7, 2014/07/23) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
This is not helpfulI already accomplished closing this account after nearly weeks of trying on 7/16/The issue still remains of being charged a $'early termination fee' and statement fees for July totaling $as outlined in my submitted complaintNothing is resolved at this point
Final Business Response /* (4000, 11, 2014/08/11) */
A refund for the requested amount was submitted on July 30th*** explained at that time that she was satisfied
Initial Business Response /* (1000, 5, 2015/05/12) */
*** spoke on behalf of *** (mother and son) with *** in our Contract Management department and was able to resolve all outstanding account issuesThis complaint should be resolved but we can be contacted directly with an
further questions or concerns
Initial Consumer Rebuttal /* (2000, 7, 2015/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they fixed the issues I had with the machinesI got my refund and accounts closed with no fee
We cancelled over three months ago because it turned out Transnational made claims to sign us up, and every month they have still taken out fees, and every month they apologize and say we are getting our money backWe are still waiting The salesman who signed us up told my husband he can't wait to see us go down, and other things that were very unprofessional The salesman is Rob WFrom Illinois and the girl at the office who keeps on telling us she cancelled us is "Baby" Do NOT sign up with them
Initial Business Response /* (1000, 5, 2015/03/09) */
I spoke with *** this morning in reference to the complaint above*** was very pleasant and explained that she had already come to a resolution with a representative from our contract management staffI confirmed that we are
honoring the terms that where presented to her by our sales associate and apologized for any frustrationI believe this issue is resolved and *** has our contact information for any future concerns
Initial Business Response /* (1000, 5, 2014/08/06) */
This was caused by a systematic billing limitation that resulted in generating a $chargeThere will be no further charges and we will issue the full $refund as requested
The company is terrible for small businessProbably fair for medium to bigThey Go out of their way to not remind you to do companies then won't reimburse once you are in complianceMost processors take care of compliance for youInstead they charge you times your base rate for being out of complianceBy the way, compliance is a joke survey that you have to answer "correctly" tooThis company could care less about client retentionUnless your a big company it makes much more financial sense to pay a higher percentage with no monthly chargeEverything they put in the contract they adhere to, but they charge you more and make you call themThen they say "oops our mistake"Essentially they play dumb and charge more, so I would watch your bill like a hawk
I was a loyal customer for 5.5 years. When I opened another business, I looked closely at my credit card fees and found out that Transnational has higher fees, rates compared to almost everyone. When I called to cancel, they informed me that I was going to be charged a $250 cancellation fee. Hello, I have been with you for 5.5 years and you have been overcharging me for that long. They were uncaring and their response was, to avoid it, you can stay with us. Give me a break, goodbye Transnational.
Initial Business Response /* (1000, 5, 2014/03/05) */
As outlined on the attached agreement, the standardized terms are 3 years. It appears from the help desk notes that the business is closing. I left a message for [redacted] to review options - special accommodations can be made in the event...
of business closure with corresponding documentation.
Final Consumer Response /* (2000, 11, 2014/03/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2014/03/12) */
Left a message for [redacted] in response to his call. No fees to be charged at this time.
Initial Business Response /* (1000, 5, 2014/08/05) */
All fees have been charged per the terms of the processing agreement attached. Section 9 covers transferability and section 13 covers term and termination. If we have failed to fulfill any obligations under this agreement, we will...
gladly remedy promptly. I can be reached at XXX-XXX-XXXX for any further needs.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The copy of the contract they sent was the one we started out with in 2010 even though the dates on their copy are missing or wiped out. Under this contract we were given a credit card machine and charged for two accounts. In 2013 we received a new contract for processing online with one account and a lower fee. Attached is that contract. There is no Termination Clause on this contract.
Final Business Response /* (4000, 9, 2014/08/13) */
Per the version number in the lower right corner of the attached document (Rev. 12/09 - TNB), both versions of the agreement/terms and conditions are identical and both have the same term and termination clause. I have discussed this with [redacted] and believe this issue is resolved. [redacted] has my direct contact information for any further questions or concerns.
Initial Business Response /* (1000, 7, 2014/01/21) */
We have attempted to contact [redacted] on several occasions and have not received any response. At this point, we can close the account without any termination fees, but as we have not received any notification to close the account in writing...
prior to this correspondence, we are unable to refund fees charged while the account remained open and in use.
Final Consumer Response /* (450, 11, 2014/01/23) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Initial Business Response /* (1000, 5, 2014/11/14) */
This was a communication error on TransNational's part. We will be issuing a refund and no further charges will be made to any of these accounts.
Initial Consumer Rebuttal /* (3000, 12, 2014/11/26) */
They are still taking...
money out of my account without authorization even after I spoke to someone at Transnational saying they will stop taking money out of my account
Final Business Response /* (4000, 14, 2014/12/05) */
This was an error due to TransNational's timing and miscommunication - I believe this has now been resolved but we are available as needed for any further concerns.
Initial Business Response /* (1000, 5, 2015/01/06) */
Mr. [redacted]'s account was closed on 9/29/2011 due to an ACH Reject/NACHA violation. This means the account was closed as a result of fees rejecting that Mr. [redacted] owes for services rendered under the processing agreement. The account was...
closed in breach of the terms of the processing agreement. These fees have since been written off - no further action will be taken at this time.