Both of [redacted] requests outlined in his initial complaint were met in my response, copied here below. No further action will be taken at this time.
Although TransNational acted in accordance with the processing regulations that govern the payments industry with respect to this transaction, and [redacted]’* actions violate the card processing agreement he signed, we are not comfortable with [redacted]’s business practices and will close this account without penalty. This does not serve as a waiver of any of [redacted] responsibilities under the processing agreement.
Initial Business Response /* (1000, 7, 2013/12/23) */
Per the discussion with [redacted], this account has been closed and all fees have been waived. If there are any further questions or concerns we have provided contact information so we can assist.
On 1/6/16 [redacted] accepted a credit card payment for [redacted] for an engine swap on a truck. The transaction was a card not present, meaning the cardholder was not at the merchant’s business for the transaction, and the...
address verification did not match the cardholder’s card. [redacted]’s account was approved for card present transactions with a high transaction limit of $2,500, so this transaction was reviewed. During our review, we learned that the engine the cardholder paid for with the above-mentioned transaction had “blown,” and the cardholder had returned it to [redacted] for repair. We explained that given the size of the transaction and the fact that services had not been rendered for this sale that we would require documentation that the job had been completed and accepted by the cardholder before we would release the funds for this sale. [redacted] was not happy with this explanation and explained that he intended to change processing providers. The transaction was ultimately reversed and [redacted] accepted another form of payment.
Although TransNational acted in accordance with the processing regulations that govern the payments industry with respect to this transaction, and [redacted]’s actions violate the card processing agreement he signed, we are not comfortable with [redacted]’s business practices and will close this account without penalty. This does not serve as a waiver of any of [redacted]’s responsibilities under the processing agreement.
Initial Business Response /* (1000, 5, 2014/03/06) */
Spoke with [redacted] and we are working to come up with the necessary documentation to resolve his complaint. I explained that TransNational has no affiliation with [redacted], but that we could assist with his requests and resolution...
if he can provide any form of letter or email outlining the terms he was offered as explained above.
Stay away. Will [redacted] is pushy, arrogant and self servant. Very high pressure sales person. When I told him I wasn't going with him, he hung up. Said they had no negative reviews. Liar
Initial Business Response /* (1000, 5, 2015/05/12) */
[redacted] spoke with [redacted] in our Contract Management department and was able to resolve all outstanding account issues. This complaint should be resolved but we can be contacted directly with an further questions or concerns.
Initial...
Consumer Rebuttal /* (2000, 7, 2015/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
the credit card processor was cancelled fast without any no fee.
the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. In addition I just got off the phone with Dennis and I will watch for an email confirming the closing and refunds due. Furthermore we will look at our bank statements going forward to ensure that all promised refunds are executed. I appreciate Dennis's quick response and follow through after filing this complaint.
Sincerely,
Linda [redacted]
Both of [redacted] requests outlined in his initial complaint were met in my response, copied here below. No further action will be taken at this time.
Although TransNational acted in accordance with the processing regulations that govern the payments industry with respect to this transaction, and [redacted]’* actions violate the card processing agreement he signed, we are not comfortable with [redacted]’s business practices and will close this account without penalty. This does not serve as a waiver of any of [redacted] responsibilities under the processing agreement.
Initial Business Response /* (1000, 7, 2013/12/23) */
Per the discussion with [redacted], this account has been closed and all fees have been waived. If there are any further questions or concerns we have provided contact information so we can assist.
On 1/6/16 [redacted] accepted a credit card payment for [redacted] for an engine swap on a truck. The transaction was a card not present, meaning the cardholder was not at the merchant’s business for the transaction, and the...
address verification did not match the cardholder’s card. [redacted]’s account was approved for card present transactions with a high transaction limit of $2,500, so this transaction was reviewed. During our review, we learned that the engine the cardholder paid for with the above-mentioned transaction had “blown,” and the cardholder had returned it to [redacted] for repair. We explained that given the size of the transaction and the fact that services had not been rendered for this sale that we would require documentation that the job had been completed and accepted by the cardholder before we would release the funds for this sale. [redacted] was not happy with this explanation and explained that he intended to change processing providers. The transaction was ultimately reversed and [redacted] accepted another form of payment.
Although TransNational acted in accordance with the processing regulations that govern the payments industry with respect to this transaction, and [redacted]’s actions violate the card processing agreement he signed, we are not comfortable with [redacted]’s business practices and will close this account without penalty. This does not serve as a waiver of any of [redacted]’s responsibilities under the processing agreement.
Initial Business Response /* (1000, 5, 2014/03/06) */
Spoke with [redacted] and we are working to come up with the necessary documentation to resolve his complaint. I explained that TransNational has no affiliation with [redacted], but that we could assist with his requests and resolution...
if he can provide any form of letter or email outlining the terms he was offered as explained above.
Stay away. Will [redacted] is pushy, arrogant and self servant. Very high pressure sales person. When I told him I wasn't going with him, he hung up. Said they had no negative reviews. Liar
Initial Business Response /* (1000, 5, 2015/05/12) */
[redacted] spoke with [redacted] in our Contract Management department and was able to resolve all outstanding account issues. This complaint should be resolved but we can be contacted directly with an further questions or concerns.
Initial...
Consumer Rebuttal /* (2000, 7, 2015/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
the credit card processor was cancelled fast without any no fee.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. In addition I just got off the phone with Dennis and I will watch for an email confirming the closing and refunds due. Furthermore we will look at our bank statements going forward to ensure that all promised refunds are executed. I appreciate Dennis's quick response and follow through after filing this complaint.
Sincerely,
Linda [redacted]