TransUnion LLC

Initial Business Response /* (1000, 6, 2015/09/04) */
September 4, 2015
[redacted]
Revdex.com
330 N. Wabash Avenue, Suite 3120
Chicago, IL 60611
RE: [redacted] Complaint ID: XXXXXXXX
Dear Ms. [redacted]
Thank you for contacting TransUnion. Our goal is to maintain...

complete and accurate information on consumer credit reports. In response to your request, we have reviewed the information contained in Mr. [redacted]'s complaint and are providing the information below in response.
We received Mr. [redacted]'s complaint about the[redacted] Financial Services account, and apologize for any difficulty he may have experienced. The item identified in his complaint has been deleted.
Please note at the time of receipt of Mr. [redacted]'s complaint his file already contained a pending investigation for[redacted] Financial Services. In order to verify the accuracy and completeness of this item, we contacted the source of the information and provided them with any additional relevant data as it related to his complaint. In response to the investigation,[redacted] Financial Services [redacted]xxxx[redacted] was deleted from his TransUnion credit report.
In order to protect Mr. [redacted]'s privacy, we will mail an updated copy of his credit report as well as the full results of our investigation, to the current address we have on file for him. He can expect to receive it in approximately 5 to 7 business days.
If Mr. [redacted]'s has any further questions, he may call us at X-XXX-XXX-XXXX, Monday-Friday, 8:00 AM - 11:00 PM ET. In addition, he may visit http://transunion.com/consumerfaqs for frequently asked questions about his credit report.
Sincerely,
TransUnion
Cc: Mr. [redacted]
[redacted]

Initial Business Response /* (1000, 6, 2015/10/02) */
[redacted]
c/o Revdex.com servicing Chicago & Northern Illinois
330 North Wabash Ave., Suite 2006
Chicago, IL XXXXX
Re: [redacted]
We have reviewed the correspondence that was forwarded...

to us from the Revdex.com.
Our records reflect that on July 10, 2013, you went online through one of our partners, ConsumerTrack and clicked
on an offer to "Get Your Credit Score & Report". The terms of this offer were stated that your FREE TransUnion
Credit Score & Credit Report are available as part of a 7-day trial of our subscription-based credit monitoring
service. You were notified that you may cancel at any time during the trial period and that at the end of your 7-
day trial, you would be billed at the low cost of only $16.95 per month.
At the time of the enrollment, you completed our three [redacted] process by: completing the online form, submitting
your credit card information and confirming your identity. During this membership, we have been monitoring your
credit files at all three national bureaus, sending notifications to the email address provided, [redacted]@hotmail.com,
to alert you of changes to your credit files and remind you that we were monitoring your credit at your request. In
addition, your TransUnion reports and scores have been available for daily access, as well as our Debt Analysis,
TransUnion Credit Lock and ID theft insurance coverage.
The only contact we received from you to cancel your online subscription was through this Revdex.com complaint. We
have stopped your subscription as requested. Based on our policy and the terms of the service agreement, no
refund is due. However, as a courtesy, we have issued a refund in the amount of $203.40 back to the credit card
originally charged. Refunds generally take three to five business days, but may take up to 30 days depending on
your bank's policies.
If you have any further questions regarding TransUnion's Consumer Interactive online services, please call us at 1-
XXX-XXX-XXXX, Monday through Friday - 6AM to 6PM Pacific Time.
Regards,
Customer Support
TransUnion Consumer Interactive