Travel Chalet

Complaint: ***
I am rejecting this response because: I cannot accept that this matter has been resolved until the refund is completed I am grateful for the response of the business but it is telling me that they
plan to take a certain action in response At this time I have not received the refund Once the business does in fact issue the refund I will be glad to respond that the matter is resolved To date this is still an unresolved matter
Regards,
*** ***

Guest purchased the passes on EZpay and had to Read & Accept terms prior to check out. If someone at the park helped him with his EZpay plan, they would have given him a copy of his contract where it states:
“After your initial number of month’s membership has been fulfilled,
SeaWorld Parks & Entertainment will automatically renew your membership on a month-to-month basis on EZpayAfter your original commitment has been met, your monthly rate is subject to change at any time, and you are also able to cancel your membership by a phone request. Do you understand and agree to these terms?” No refunds can be given on continued payments
Our Orlando team did refund months of his over commitment payments and I offered to give him complimentary passes for year (of equal value to what he paid over commitment) which he turned down
We are unable to refund anymore payments

Again, they gave you a receipt and the contract was ont he receipt. We cannot refund anymore than we already have

Complaint: ***
I am rejecting this response because:
THey park did not give me anypaperwork other that a season pass card that does not say anything about recurring paymentsI will not accept a year membership dues to the fact my nearest park is hours awayI'm sorry but it is not my fault that the SeaWorld employees are not trained properly to go over the correct stuffI was never given or explained anything
Regards,
*** ***

I have contacted guest and will set up a complimentary return visit

Complaint: ***
I am rejecting this response because: The business is making no effort to resolve this complaintI purchased two (2) Sea World and Aquatica vacation tickets for a total amount of $It even shows on the attached receipt/confirmation which was emailed to me that the PRICE PER PERSON is $I never said the tickets were good for the season, I said they were good for seven (7) consecutive days for unlimited admission to both parksI purchased the package with the hotel stay through SeaWorld's website for the sole purpose of visiting the park(s) for the days we were in San AntonioThe first day we arrived the park was already closed due to the inclement weatherOn the 2nd day the park closed shortly after we arrived, again due to the inclement weatherCheck your surveillance, we did not have a chance to do ANYTHING but seek cover from the rainOn the day of our attempted visit, our tickets were deactivated by your disrespectful "ambassador" before we had a chance to enter the parkI asked guest services to issue a rain check for the full extent of our two (2) tickets, BOTH OF WHICH I PAID FOR!! How can we possibly visit both parks in day and experience all they have to offer, while driving hours there and another hours back home in day? Check your records, SeaWorld closed every day that we were in San AntonioThe only fair solution you could've offered would be to issue a rain check for the full value of the TICKETS we hadAs I said before, my son and I have no interest in visiting your park again after the reprehensible way we were treatedWhen asked if he enjoyed his visit to SeaWorld, his response is "I hate SeaWorld, they're bullies who made mommy cry!"Again, I purchased the package with the hotel stay through your website for the SOLE PURPOSE of visiting your parks, which we were not able to do! For reasons which are obviously understandable, and for which SeaWorld is 100% at fault, we will NOT be visiting your park againRefund my hard earned money and lets put this behind us
Regards,
*** ***

We will not issue a refund. Guest was issued complimentary tickets for both SeaWorld and Aquatica which are good for 1 year.  We did receive a report from our Guest Arrival team informing us that Ms. [redacted] became irate and security was called when she started cussing at our...

ambassadors. 
She also mentioned she would contact her attorney; so at this point we can no longer assist her any further.

A refund of $389.70 was submitted on 9/2/16.  It normally takes 2 billing cycles for the refund to hit the credit card account.   [redacted]

Complaint: [redacted]
I am rejecting this response because: this representative illegally recorded the call (in the state if texas you must inform the person theyre being recorded, she did not) so she can very clearly hear herself immediately initiating a fight by her tone. As said I even said im not here to fight because of her tone and agitated state from the beginning. I do understand the long wait times because of all the calls being routed to orlando. What I dont understand is why nobody can get through. My bank, my husband and myself all tried multiple times. My bank has the accurate days on record. You also admitted that on the recorded call, that nobody could get through and youve received multiple complaints. That wins that case, so anything said after that is a moot point. I do not want an extension because I will not pay for it. I havent wanted it and have been trying to cancel for months but seaworld doesnt allow their customers to by not answering their pgones or calling back in the callback system. We can go back and forth but im standing my ground. Seaworld is in the wrong. Not me. I will be now contacting the FTC regarding your business practices. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I spoke with Mr. [redacted], apologized for the bad customer service and assured him that the refund for $26.48 was submitted.

Our Guest Correspondent representative did talk to you and offered a complimentary visit, meal vouchers and ride readmits since we do not refund tickets.  Plus, you only paid for half of the tickets and others were FREE.  It is stated on our website that we do not refund the tickets. ...

This is why our representative offered you return tickets.

As a guest courtesy, I did reach out to Mrs. [redacted].  I explained the contract she signed and apologized for the long wait times with our Call Center.  She said she understood.  I also confirmed that she never spoke with anyone at our Call Center as she stated in her initial complain. 
At no time was I rude with her, even when she spoke to me using profanity.  Our calls are recorded and we never "fight" with our guests!
I did tell her that I had canceled her EZpay plan.  However, after she turned down my offer to extend her passes I ended our call.
To summarize:  I have ended their EZpay plan.  No more monthly payments will be deducted.
                      As stated in our contracts (which she signed and agreed to), we do not refund payments over commitment.  Guest can contact us via email, in person or by phone to cancel (which she never did).

Ms. [redacted] purchased one (1) SeaWorld and Aquatica Vacation ticket.  The Vacation ticket is unlimited for the time of her hotel stay - not unlimited for the season.  The rain readmits are to make up for the "one" day she was unable to enjoy her visit due to inclement weather.
She paid $59 for one Adult ticket and the child's ticket was FREE.  There was nothing wrong with the hotel visit and we will not refund the $289.54 either.

Complaint: [redacted]
I am rejecting this response because: Again, I have already stated how I would like this to be resolved. I did not buy the ticket through mail I purchased it at guest services. I would like to pick up the ticket at this same place. Tell me when and who I need to talk to once I arrive at guest services at the park. I have the ticket in my possession, receipt was not given.  I'm tired of going back in forth. 
Regards,
[redacted]

We have contacted guest and have submitted a refund request of $26.48.

We have not received an email from the 3rd party vendor.  They can contact us through the same email address you used ([email protected].  You have always been in contact with our Guest Correspondent, [redacted].  She emailed you confirming that we would extend your...

tickets beyond the expiration date. 
So if you still want the refund from the [redacted] Hotels and Tickets - they can contact us to confirm you did not use the tickets.
Or, if you want to use the tickets after the expiration date - we will set you up with 5 eTickets.
Please contact Deborah to let her know how you would like to proceed.

Complaint: [redacted]
I am rejecting this response because: Please show me where it is on the card that was given to me. Nowhere on the card does it say that there are recurring payments. Just accept fault that you did not properly do the job and do what is right and necessary. 
Regards,
[redacted]

I called and spoke with Mrs. [redacted].  Her complaint said they had talked to our Call Center, but there so no trace of any calls.  She admitted they attempted to call, but the wait time was too long.  I apologized and told her I had ended their EZpay account.  I then went...

over the contract.
As stated in your contract:
“After your initial number of month’s membership has been fulfilled, SeaWorld Parks & Entertainment will automatically renew your membership on a month-to-month basis on EZpay. After your original commitment has been met, your monthly rate is subject to change at any time, and you are also able to cancel your membership by a phone request.  Do you understand and agree to these terms?” No refunds can be given on continued payments.
As a guest courtesy, I then offered to extend the passes for 6 months to make up for the months she paid over commitment.  She started using profanity and said she didn’t want to come back to our park and that we have to give her back their money.
She asked for my information so she could report me.  I told her I was ending my call since I could not help them and that I would follow up with Revdex.com.

Complaint: [redacted]
I am rejecting this response because: I will forward the copy of the incident report - I took a copy of it on my phone. please send me a mobile number/email so it can be forwarded. Thanks
Regards,
[redacted]