Travel Chalet

Complaint: [redacted]
I am...

rejecting this response because: That is not what my husband was informed of when the incident occurred. There was no demand to file anything with security. We were told we would be contacted and never were. Our money was taken with nothing provided. Our money either needs to be refunded or tickets issued 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The tickets that I purchased were good for unlimited visits to both parks for 7 consecutive days. The "complimentary" tickets they issued are valid for only 1 visit to both parks on 1 day. The guest rude services employee deactivated the tickets that I purchased and only gave me the option to either accept the "complimentary tickets" or nothing at all. I still had 4 days left on my original tickets. At no point did I curse at any Sea World employee, I only raised my voice when he wouldn't give me my tickets back,  and this was after he had already YELLED at me in front of my child. Furthermore, I absolutely did not say that I would contact my attorney,  I do not even have an attorney. That accusation is completely absurd!  Surely Sea World has video or at least audio of what transpired, if so then please view it before you respond with more garbage. At least talk to the officers who were there, ask them about my demeanor. Ask them if I was out of line or disrespectful in any way. I was shaken up and in tears. It is clear to me that Sea World does not care in any way about their guests. I am utterly disappointed in this establishment and I demand a refund. Sea World would not even take a loss for issuing a refund as we DID NOT use any amenities of the park. Your response is completely unacceptable and yet another slap in the face by your company. You have stolen from me and belittled me in the process. I want proof of the claims made by your so called ambassador, and so should you!
Regards,
[redacted]

SeaWorld does offer Rain readmits, but no refunds.  I will contact guest to see what day they came.  If rainy tickets were issue on the day of there visit, I can replace them.

We have no Guest Comment filled out for this incident.  The EMT reports are on our guests.  She will have to contact our EHS (Environmental Health & Safety) department at [redacted] or [redacted]) to file a claim.

Complaint: [redacted]
I am rejecting this response because:we had to pay for gas and hotel stay since we do not live close. Also, I took vacation from work to take my kids. So tickets to come back will cost me more to pay for all the above again. We had such a bad time we do not wish to return. The buy one get one free was a Father's Day special that I took advantage of, and should not be thrown back in my face or an excuse on your part.  This is the first we have heard of that refunds are not issued.  We have spoke to 2 staff members who told us we need to talk to the person that has authority to give the refund, so your staff doesn't even know that you don't give refunds, which I don't believe.  
Regards,
[redacted]

Again: In order to get a rainy day ticket, you will have to provide your original ticket and receipt.  Please mail it to:SeaWorld San Antonio10500 Sea World Dr.San Antonio, TX  78251Attn: Guest CorrespondenceAlso include your name, phone number and email address so we can set this up.  Irma

Complaint: [redacted]
I am rejecting this response because:
I went to guest services and had the rep ask the manager on duty and they made it very clear they would not issue a rain check until park is completely closed or its pouring. There was no receipt provided only ticket. I have added my ticket number to this claim. I would like to pick up the rain check at the guest services window in San Antonio. All my information that they need has been provided. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did not admit to calling and hanging up because of a long wait time. Putting words in my mouth is not a smart idea. The lady who called me was extremely rude from the beginning. I said at the beginning of the phone call after hearing her initial tone of voice that I was not here to fight with her but to solve the dispute. I told her that myself my bank and my husband have all called SeaWorld and attempted to cancel the contract. She would interrupt me and try to make me say something that I did not say as if she was recording the phone call and trying to put words in my mouth. She was extremely agitated towards me and incredibly rude and should probably be fired from the company. She offered to extend my season passes for six months which I tried to decline and explain to her I did not want my season passes extended because I have been disputing the past six months of charges due to not being able to get in contact with SeaWorld. Even there call back system that is automated that SeaWorld has doesn't even call you back. I expect any further communication from SeaWorld to be done so through this website in writing the world is obviously trying to turn and flip my words. That is not appreciated and is actually highly illegal. It is especially illegal whenever it is regarding an official dispute that maybe seeing court. And the terms of profanity I did say the word damn and a few minor curse words but they were not towards the person I was speaking to they were used as adjectives. And this was after she had already tried to fight with me, twist my words, and was a complete utter irresponsible customer service representative. She did not try to have a conversation, try to rush me off the phone, and did not try to resolve the dispute at all. Since she admitted that her phone lines were routed to Orlando Florida, and that she had received multiple complaints about customers unable to get through to cancel contracts or ask questions I have given my bank that information with her admitting it and writing it down and here and the bank is saying that they will fully dispute the charges and fight SeaWorld against this since they are at fault here. If SeaWorld will step up and resolve this dispute it would look a lot better on them. My husband and I both are working on this dispute with them and we are extremely angry about this outcome that is happening it would look a lot better on them. My husband and I both are working on this dispute with them and we are extremely angry about this outcome that is happening. We will deter anyone in the future from purchasing a season pass from them or ever giving them their debit card or credit card information. I do hope that the woman who calls me procedes to take classes on customer service and goes to school for management classes in the future as she has not practiced what should be learned in school for this. I am saying this once again I am NOT going to be charged or pay for the services since SeaWorld representative who refused to give me her name has admitted that the calls are pretty much on able to come through because they all go through Orlando Florida and she has received multiple complaints regarding it. If one cannot reach SeaWorld to cancel the contract, one cannot cancel the contract. This is it legal I am sure and can also be reached out to the Federal Trade Commission, which will be my next step if the issue is not resolved. Then I will seek legal counsel on how to sue SeaWorld for my time, money, and for whatever laws can find that they are breaking. Furthermore I am unable to go to sea world to get my money's worth even if I were to extend the contract 6 months. My health has declined and I very rarely have enough energy because of my health to go to places such as an amusement park. A six-month extension is obsolete in my case. This would be no help. Letting my kids go for a day in a aquatica where I can sit back and watch them would be a little bit of a vacation however, which is why I said that in the first response. I hope SeaWorld can practice better customer service in the future and open up their phone lines so that they are not illegally holding customers into contracts. Please excuse any typos As I am using voice to text on my tablet to respond.
Regards,
[redacted]